}
include APPLICATION_INCPATH . 'htmlfooter.inc.php';
} elseif ($action == 'reassign') {
// External variables
$incidentid = cleanvar($_REQUEST['incidentid']);
$uid = cleanvar($_REQUEST['userid']);
$nextaction = cleanvar($_REQUST['nextaction']);
include APPLICATION_INCPATH . 'htmlheader.inc.php';
echo "<h2>{$strIncidentAdded} - {$strSummary}</h2>";
echo "<p align='center'>";
$incidentnum = "<a href=\"javascript:incident_details_window('{$incidentid}','incident{$incidentid}');\">{$strIncident} {$incidentid}</a>";
$queuename = "<strong style='color: red'>{$strActionNeeded}</strong>";
$name = user_realname($uid);
printf($strHasBeenAutoMovedToX, $incidentnum, $name, $queuename);
echo help_link('AutoAssignIncidents') . "</p><br /><br />";
$userphone = user_phone($userid);
if ($userphone != '') {
echo "<p align='center'>{$strTelephone}: {$userphone}</p>";
}
$sql = "UPDATE `{$dbIncidents}` SET owner='{$uid}', lastupdated='{$now}' WHERE id='{$incidentid}'";
mysql_query($sql);
if (mysql_error()) {
trigger_error("MySQL Query Error " . mysql_error(), E_USER_ERROR);
}
trigger('TRIGGER_INCIDENT_ASSIGNED', array('userid' => $uid, 'incidentid' => $incidentid));
// add update
$sql = "INSERT INTO `{$dbUpdates}` (incidentid, userid, type, timestamp, currentowner, currentstatus, nextaction) ";
$sql .= "VALUES ('{$incidentid}', '{$sit[2]}', 'reassigning', '{$now}', '{$uid}', '1', '{$nextaction}')";
$result = mysql_query($sql);
if (mysql_error()) {
trigger_error("MySQL Query Error " . mysql_error(), E_USER_ERROR);
if (!empty($inventory->identifier)) {
echo " ({$inventory->identifier})";
} elseif (!empty($inventory->address)) {
echo " ({$inventory->address})";
}
}
$tags = list_tags($id, TAG_INCIDENT, TRUE);
if (!empty($tags)) {
echo "{$tags}\n";
}
echo "</td>";
echo "<td>";
// Second column, Product and Incident details
if ($incident->owner != $sit[2] or $incident->towner > 0 and $incident->towner != $incident->owner) {
echo "{$strOwner}: <strong>" . user_realname($incident->owner, TRUE) . "</strong> ";
$incidentowner_phone = user_phone($incident->owner);
if ($incidentowner_phone != '') {
echo "({$strTel}: {$incidentowner_phone}) ";
}
if ($incident->towner > 0 and $incident->towner != $incident->owner) {
echo "({$strTemp}: " . user_realname($incident->towner, TRUE) . ")";
}
echo "<br />";
}
if ($software_name != '' or $incident->productversion != '' or $incident->productservicepacks != '') {
echo $software_name;
if ($incident->productversion != '' or $incident->productservicepacks != '') {
echo " (" . $incident->productversion;
if ($incident->productservicepacks != '') {
echo $incident->productservicepacks;
}
