public function store(TicketRequest $request, Ticket $ticket)
{
if (!Entrust::can('create_ticket')) {
return redirect('/dashboard')->withErrors(config('constants.NA'));
}
$data = $request->all();
$ticket->fill($data);
$ticket->ticket_status = 'open';
$ticket->user_id = Auth::user()->id;
$service_time = Helper::getServiceTime($ticket->ticket_priority);
if ($service_time['resolution_time_type'] == 'business_hour') {
$ticket->resolution_due_time = Helper::calculateDueTime($service_time['resolution_time'], date('Y-m-d H:i'));
} else {
$ticket->resolution_due_time = date('Y-m-d H:i', $service_time['resolution_time'] * 60 + strtotime(date('Y-m-d H:i')));
}
if ($service_time['response_time_type'] == 'business_hour') {
$ticket->response_due_time = Helper::calculateDueTime($service_time['response_time'], date('Y-m-d H:i'));
} else {
$ticket->response_due_time = date('Y-m-d H:i', $service_time['response_time'] * 60 + strtotime(date('Y-m-d H:i')));
}
$max_ticket_no = Ticket::max('ticket_no');
$next_ticket_no = config('config.next_ticket_no');
if ($max_ticket_no >= $next_ticket_no) {
$ticket->ticket_no = ++$max_ticket_no;
} else {
$ticket->ticket_no = $next_ticket_no;
}
$ticket->save();
Helper::storeCustomField($this->form, $ticket->id, $data);
$activity = 'New Ticket added';
Activity::log($activity);
$path = base_path() . '/config/template/' . config('config.domain') . '/new_ticket';
$content = '';
if (File::exists($path)) {
$content = File::get($path);
}
$content = Helper::templateContent($content, 'ticket', $ticket);
if ($content != '' && config('config.new_ticket_send_mail')) {
$title = Helper::templateContent(config('template.new_ticket.title'), 'ticket', $ticket);
Mail::send('template.mail', compact('content'), function ($message) use($ticket, $title) {
$message->to($ticket->User->email)->subject($title);
});
}
if (Entrust::hasRole('user')) {
return redirect('/view-ticket/' . $ticket->id)->withSuccess(config('constants.ADDED'));
} else {
return redirect('/ticket/' . $ticket->id)->withSuccess(config('constants.ADDED'));
}
}
public function store(Request $request)
{
if (!Helper::getMode()) {
return redirect()->back()->withErrors(config('constants.DISABLE_MESSAGE'));
}
$config = Helper::getConfiguration();
$config_type = $request->input('config_type');
$input = $request->all();
foreach ($input as $key => $value) {
if ($key != '_token' && $key != 'config_type') {
$config[$key] = $value;
}
}
if ($request->input('next_ticket_no')) {
$max_ticket_no = \App\Ticket::max('ticket_no');
if (isset($max_ticket_no) && $request->input('next_ticket_no') < $max_ticket_no) {
return redirect()->back()->withErrors('Next ticket number cannot be less than existing ticket number.');
}
}
$filename = base_path() . config('paths.CONFIG_PATH');
File::put($filename, var_export($config, true));
File::prepend($filename, '<?php return ');
File::append($filename, ';');
return redirect('/configuration#' . $config_type)->withSuccess(config('constants.SAVED'));
}
