/** * getform * @param type Help_topic $topic * @return type */ public function getForm(Help_topic $topic) { if (\Config::get('database.install') == '%0%') { return \Redirect::route('license'); } if (System::first()->status == 1) { $topics = $topic->get(); return view('themes.default1.client.helpdesk.form', compact('topics')); } else { return \Redirect::route('home'); } }
public function create(Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, User $agent, Sla_plan $sla) { try { $departments = $department->get(); $topics = $topic->get(); $forms = $form->get(); $agents = $agent->where('role', '=', 'agent')->get(); $slas = $sla->get(); $priority = $priority->get(); return view('themes.default1.admin.helpdesk.manage.helptopic.create', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas')); } catch (Exception $e) { return view('404'); } }
/** * Show the form for editing the specified resource. * @param type int $id * @param type Department $department * @param type Help_topic $help * @param type Emails $email * @param type Priority $priority * @param type MailboxProtocol $mailbox_protocol * @return type Response */ public function edit($id, Department $department, Help_topic $help, Emails $email, Ticket_Priority $priority, MailboxProtocol $mailbox_protocol) { try { $emails = $email->whereId($id)->first(); $departments = $department->get(); $helps = $help->get(); $priority = $priority->get(); $mailbox_protocols = $mailbox_protocol->get(); return view('themes.default1.admin.helpdesk.emails.emails.edit', compact('mailbox_protocols', 'priority', 'departments', 'helps', 'emails')); } catch (Exception $e) { return view('404'); } }
/** * get the form for Ticket setting page * @param type Ticket $ticket * @param type Sla_plan $sla * @param type Help_topic $topic * @param type Priority $priority * @return type Response */ public function getticket(Ticket $ticket, Sla_plan $sla, Help_topic $topic, Ticket_Priority $priority) { try { /* fetch the values of ticket from ticket table */ $tickets = $ticket->whereId('1')->first(); /* Fetch the values from SLA Plan table */ $slas = $sla->get(); /* Fetch the values from Help_topic table */ $topics = $topic->get(); /* Direct to Ticket Settings Page */ return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority')); } catch (Exception $e) { return view('404'); } }