/**
* getform
* @param type Help_topic $topic
* @return type
*/
public function getForm(Help_topic $topic)
{
if (\Config::get('database.install') == '%0%') {
return \Redirect::route('license');
}
if (System::first()->status == 1) {
$topics = $topic->get();
return view('themes.default1.client.helpdesk.form', compact('topics'));
} else {
return \Redirect::route('home');
}
}
public function create(Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, User $agent, Sla_plan $sla)
{
try {
$departments = $department->get();
$topics = $topic->get();
$forms = $form->get();
$agents = $agent->where('role', '=', 'agent')->get();
$slas = $sla->get();
$priority = $priority->get();
return view('themes.default1.admin.helpdesk.manage.helptopic.create', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas'));
} catch (Exception $e) {
return view('404');
}
}
/**
* Show the form for editing the specified resource.
* @param type int $id
* @param type Department $department
* @param type Help_topic $help
* @param type Emails $email
* @param type Priority $priority
* @param type MailboxProtocol $mailbox_protocol
* @return type Response
*/
public function edit($id, Department $department, Help_topic $help, Emails $email, Ticket_Priority $priority, MailboxProtocol $mailbox_protocol)
{
try {
$emails = $email->whereId($id)->first();
$departments = $department->get();
$helps = $help->get();
$priority = $priority->get();
$mailbox_protocols = $mailbox_protocol->get();
return view('themes.default1.admin.helpdesk.emails.emails.edit', compact('mailbox_protocols', 'priority', 'departments', 'helps', 'emails'));
} catch (Exception $e) {
return view('404');
}
}
/**
* get the form for Ticket setting page
* @param type Ticket $ticket
* @param type Sla_plan $sla
* @param type Help_topic $topic
* @param type Priority $priority
* @return type Response
*/
public function getticket(Ticket $ticket, Sla_plan $sla, Help_topic $topic, Ticket_Priority $priority)
{
try {
/* fetch the values of ticket from ticket table */
$tickets = $ticket->whereId('1')->first();
/* Fetch the values from SLA Plan table */
$slas = $sla->get();
/* Fetch the values from Help_topic table */
$topics = $topic->get();
/* Direct to Ticket Settings Page */
return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority'));
} catch (Exception $e) {
return view('404');
}
}
