//$ff->grabardatos($sql);
if($ff->grabardatos($sql)){$ff->escribir_archivo("qa/calls/".$idAgent.".txt","w",$idAgent);}
include_once("vercalls.php");
break;
case "delete":
$id=$_POST["iddelete"];
$idcalls=$ff->qaconsultas("SELECT id_puntos AS campo FROM qa_calls WHERE id='$id'","uncampo");
$ff->grabardatos("DELETE FROM qa_calls WHERE id='$id' ");
//tabla,nombre ID, valor del Id
$ff->borrarId("puntos","id_puntos",$idcalls);
include_once("vercalls.php");
break;
case "showform_edit":
$id=$_POST["idmodify"];
$plantilla=$ff->leer_plantilla("qacalls_edit.html");
$shiftdb=$ff->qaconsultas("SELECT shift AS campo FROM qa_calls WHERE id='$id'","uncampo");
$politedb=$ff->qaconsultas("SELECT polite AS campo FROM qa_calls WHERE id='$id'","uncampo");
$supervisordb=$ff->qaconsultas("SELECT calledSupervisor AS campo FROM qa_calls WHERE id='$id'","uncampo");
$performancedb=$ff->qaconsultas("SELECT performance AS campo FROM qa_calls WHERE id='$id'","uncampo");
$englishdb=$ff->qaconsultas("SELECT english AS campo FROM qa_calls WHERE id='$id'","uncampo");
VALUES (Null,'$idAgent','$idAdmin','$fecha','$shift','$customerName','$emailAddress','$waitTime','$comments','$idTeam','$duration','$idpunts')";
if($ff->grabardatos($sql)){$ff->escribir_archivo("qa/chats/".$idAgent.".txt","w",$idAgent);}
include_once("verchats.php");
break;
case "delete":
$id=$_POST["iddelete"];
$idchat=$ff->qaconsultas("SELECT id_puntos AS campo FROM qa_chats WHERE id='$id'","uncampo");
$ff->grabardatos("DELETE FROM qa_chats WHERE id='$id' ");
// borrar puntos cuando se borra un registro de chat
// nombre de la tabla, nombre del campo (id), valor
$ff->borrarId("puntos","id_puntos",$idchat);
include_once("verchats.php");
break;
case "showform_edit":
$id=$_POST["idmodify"];
$plantilla=$ff->leer_plantilla("qachats_edit.html");
$fecha=$ff->qaconsultas("SELECT DATE(fecha) AS campo FROM qa_chats WHERE id='$id'","uncampo");
$shiftdb=$ff->qaconsultas("SELECT shift AS campo FROM qa_chats WHERE id='$id'","uncampo");
$idselected=$ff->qaconsultas("SELECT idTeam AS campo FROM qa_chats WHERE id='$id'","uncampo");
