function incomingCalls($myValue)
{
global $db, $locate, $config;
$objResponse = new xajaxResponse();
//print_r($myValue);exit;
if ($myValue['direction'] != '') {
$call = asterEvent::checkCallStatus($myValue['curid'], $myValue['uniqueid']);
#print_r($call);exit;
if ($call['status'] == '') {
if ($call['hold']['number'] != '') {
//print_r($myValue);exit;
$curcallerid = $call['hold']['number'];
$objResponse->addAssign("divHolding", "innerHTML", '<a href="###" onclick="getContact(' . $call['hold']['number'] . ');">[' . $call['hold']['number'] . ']</a> <a onclick="xajax_turnback(\'' . $call['hold']['channel'] . '\',\'' . $myValue['callerChannel'] . '\');return false;" href="###"><font size="2px">' . $locate->Translate("Turn back") . '</font></a> ');
//<a onclick="xajax_holdhangup(\''.$call['hold']['channel'].'\');return false;" href="###"><font size="2px">'.$locate->Translate("Hangup").'</font></a>
} else {
$curcallerid = $myValue['callerid'];
$objResponse->addAssign("divHolding", "innerHTML", '');
}
return $objResponse;
} elseif ($call['status'] == 'link') {
$objResponse->addAssign("btnDial", "disabled", true);
$objResponse->addScript("clearSettimePopup();");
if ($myValue['direction'] == 'in' && $myValue['trunkinfoStatus'] == 0) {
if ($call['didnumber'] != '') {
$didinfo = $locate->Translate("Callee id") . " : <b>" . $call['didnumber'] . "</b>";
$objResponse->addAssign('divDIDinfo', 'innerHTML', $didinfo);
}
$trunk = split("-", $call['callerChannel']);
//print_r($trunk);exit;
$info = $info . ' channel: ' . $trunk[0];
// get trunk info
$mytrunk = astercrm::getTrunkinfo($trunk[0], $call['didnumber']);
if ($mytrunk) {
$infomsg = "<strong>" . $mytrunk['trunkname'] . "</strong><br>";
$infomsg .= astercrm::db2html($mytrunk['trunknote']);
$objResponse->addAssign('divTrunkinfo', "innerHTML", $infomsg);
$objResponse->addAssign('trunkinfo_number', "innerHTML", $mytrunk['trunk_number']);
} else {
$infomsg = $locate->Translate("no information get for trunk") . ": " . $trunk[0];
$objResponse->addAssign('divTrunkinfo', "innerHTML", $infomsg);
$objResponse->addAssign('trunkinfo_number', "innerHTML");
}
$objResponse->addAssign('trunkinfoStatus', "value", '1');
if ($config['system']['enable_sms'] == 'callerid' && $myValue['callerid'] != '') {
$objResponse->addScript('xajax_SendSmsForm("callerid",' . $myValue['callerid'] . ')');
} else {
if ($config['system']['enable_sms'] == 'trunk_number' && $mytrunk['trunk_number'] != '') {
$objResponse->addScript('xajax_SendSmsForm("trunk_number",' . $mytrunk['trunk_number'] . ')');
} else {
if ($config['system']['enable_sms'] == 'campaign_number' && $result['campaignid'] != '') {
$objResponse->addScript('xajax_SendSmsForm("campaign_number",' . $result['campaignid'] . ')');
}
}
}
}
if ($myValue['callResultStatus'] != '2') {
$result = asterCrm::checkDialedlistCall($myValue['callerid']);
//print_r($result);exit;
$dialedlistid = $result['id'];
//$dialedlistid =
$campaign_id = $result['campaignid'];
if ($campaign_id != '') {
$objResponse->addAssign("dndlist_campaignid", "value", $campaign_id);
} else {
$objResponse->addAssign("dndlist_campaignid", "value", "0");
}
if ($dialedlistid) {
$divCallresult = Customer::getCampaignResultHtml($dialedlistid, 'ANSWERED');
//echo $divCallresult;exit;
$objResponse->addAssign("divCallresult", "style.display", "");
$objResponse->addAssign("divCallresult", "innerHTML", $divCallresult);
$objResponse->addAssign("dialedlistid", "value", $dialedlistid);
} else {
$objResponse->addAssign("dialedlistid", "value", 0);
}
$objResponse->addAssign("callResultStatus", "value", '2');
}
if ($myValue['extensionStatus'] == 'link') {
//already get link event
return $objResponse;
}
// if ($call['callerChannel'] == '' or $call['calleeChannel'] == '')
// return $objResponse;
$status = "link";
if ($call['hold']['number'] != '') {
//print_r($myValue);exit;
$curcallerid = $call['consultnum'];
$objResponse->addAssign("divHolding", "innerHTML", '<a href="###" onclick="getContact(' . $call['hold']['number'] . ');">[' . $call['hold']['number'] . ']</a> <a onclick="xajax_turnback(\'' . $call['hold']['channel'] . '\',\'' . $myValue['callerChannel'] . '\');return false;" href="###"><font size="2px">' . $locate->Translate("Turn back") . '</font></a> <a onclick="xajax_attendtransfer(\'' . $call['hold']['channel'] . '\',\'' . $myValue['calleeChannel'] . '\');return false;" href="###"><font size="2px">' . $locate->Translate("Transfer") . '</font></a> ');
//<a onclick="xajax_holdhangup(\''.$call['hold']['channel'].'\');return false;" href="###"><font size="2px">'.$locate->Translate("Hangup").'</font></a>
} else {
$curcallerid = $myValue['callerid'];
$objResponse->addAssign("divHolding", "innerHTML", '');
}
#print_r($myValue);exit;
if (!empty($call['srcname']) && $call['srcname'] != 'unknown' && $call['srcname'] != '<unknown>') {
$info = $locate->Translate("talking_to") . $curcallerid . ' (' . $call['srcname'] . ') ';
} else {
$info = $locate->Translate("talking_to") . $curcallerid;
}
if ($call['queue'] != '') {
foreach ($_SESSION['curuser']['campaign_queue'] as $row) {
if ($row['queuename'] == $call['queue']) {
if ($row['autopause'] == 'checked') {
$pagent = '';
if (strstr($call['calleeChannel'], 'agent')) {
$pagent = $call['calleeChannel'];
}
$objResponse->addScript("xajax_queueAgentControl('" . $row['queuename'] . "','pause','" . $row['queue_context'] . "','" . $pagent . "');");
}
$objResponse->addAssign("campaignDiv-" . $row['id'], "style.background", 'red');
}
}
}
$objResponse->addAssign("callerChannel", "value", $call['callerChannel']);
$objResponse->addAssign("calleeChannel", "value", $call['calleeChannel']);
//if chkMonitor be checked or monitor by astercctools btnMonitor must be disabled
$configstatus = Common::read_ini_file($config['system']['astercc_path'] . '/astercc.conf', $asterccConfig);
if ($configstatus != -2) {
if ($myValue['chkMonitor'] != 'on' && $asterccConfig['system']['force_record'] != 1) {
$objResponse->addAssign("btnMonitor", "disabled", false);
}
}
//$objResponse->addAssign("btnMonitor","value", $locate->Translate("start_record") );
astercrm::events($myValue['chkMonitor'] . '-chkMonitor');
astercrm::events($myValue['btnMonitorStatus'] . '-btnMonitorStatus');
//echo $myValue['chkMonitor'];exit;
if ($myValue['chkMonitor'] == 'on' && $myValue['btnMonitorStatus'] == 'idle') {
$objResponse->addScript("monitor();");
}
$objResponse->addAssign("btnHangup", "disabled", false);
if (strtoupper($config['system']['transfer_pannel']) == 'ON' && $call['hold']['number'] == '') {
$objResponse->addAssign("btnTransfer", "disabled", false);
}
} elseif ($call['status'] == 'hangup') {
if ($call['hold']['number'] != '') {
//print_r($myValue);exit;
$curcallerid = $call['hold']['number'];
$objResponse->addAssign("divHolding", "innerHTML", '<a href="###" onclick="getContact(' . $call['hold']['number'] . ');">[' . $call['hold']['number'] . ']</a> <a onclick="xajax_turnback(\'' . $call['hold']['channel'] . '\',\'' . $myValue['callerChannel'] . '\');return false;" href="###"><font size="2px">' . $locate->Translate("Turn back") . '</font></a> ');
//<a onclick="xajax_holdhangup(\''.$call['hold']['channel'].'\');return false;" href="###"><font size="2px">'.$locate->Translate("Hangup").'</font></a>
} else {
$curcallerid = $myValue['callerid'];
$objResponse->addAssign("divHolding", "innerHTML", '');
}
// if($call['hold']['channel'] != ''){//检查是否还有onhold的通话,有则呼叫座席进行接回
//
// $myAsterisk = new Asterisk();
// $myAsterisk->config['asmanager'] = $config['asterisk'];
// $res = $myAsterisk->connect();
// $strChannel = "Local/".$_SESSION['curuser']['extension']."@from-internal/n";
// $myAsterisk->sendCall($strChannel,NULL,NULL,1,'Bridge',$call['hold']['channel'],30,$_SESSION['curuser']['extension'],NULL,$_SESSION['curuser']['accountcode']);
// }
//$objResponse->addAssign("divCallresult", "style.display", "none");
$objResponse->addAssign("callResultStatus", "value", "");
$objResponse->addAssign('trunkinfoStatus', "value", '0');
//$objResponse->addAssign("divCallresult", "innerHTML", '<input type="radio" value="normal" id="callresult" name="callresult" onclick="updateCallresult(this.value);" checked>'.$locate->Translate("normal").' <input type="radio" value="fax" id="callresult" name="callresult" onclick="updateCallresult(this.value);">'. $locate->Translate("fax").' <input type="radio" value="voicemail" id="callresult" name="callresult" onclick="updateCallresult(this.value);">'. $locate->Translate("voicemail").'<input type="hidden" id="dialedlistid" name="dialedlistid" value="0">');
if ($myValue['chkMonitor'] == 'on' && $myValue['btnMonitorStatus'] == 'recording') {
$objResponse->addScript("monitor();");
}
$status = 'hang up';
$info = "Hang up call from " . $myValue['callerid'];
// $objResponse->addScript('document.title=\'asterCrm\';');
$objResponse->addAssign("uniqueid", "value", "");
$objResponse->addAssign("callerid", "value", "");
$objResponse->addAssign("callerChannel", "value", '');
$objResponse->addAssign("calleeChannel", "value", '');
if (strtoupper($config['system']['transfer_pannel']) == 'ON') {
$objResponse->addAssign("btnTransfer", "disabled", true);
}
//disable monitor
$objResponse->addAssign("btnMonitor", "disabled", true);
$objResponse->addAssign("spanMonitorStatus", "innerHTML", $locate->Translate("idle"));
$objResponse->addAssign("btnMonitor", "value", $locate->Translate("start_record"));
foreach ($_SESSION['curuser']['campaign_queue'] as $row) {
//print_r($row);exit;
$objResponse->addAssign("campaignDiv-" . $row['id'], "style.background", '');
}
//disable hangup button
$objResponse->addAssign("btnHangup", "disabled", true);
$objResponse->addAssign('divTrunkinfo', "innerHTML", '');
$objResponse->addAssign('trunkinfo_number', "innerHTML", '');
$objResponse->addAssign('divDIDinfo', 'innerHTML', '');
if ($myValue['btnWorkStatus'] == 'working') {
$interval = $_SESSION['curuser']['dialinterval'];
$objResponse->addScript("autoDial('{$interval}');");
}
$objResponse->addScript("document.getElementById('btnDial').disabled=false;");
$objResponse->addScript("setTimeoutforPopup();");
}
$objResponse->addAssign("status", "innerHTML", $status);
// $objResponse->addAssign("extensionStatus","value", $status );
$objResponse->addAssign("myevents", "innerHTML", $info);
}
return $objResponse;
}
function waitingCalls($myValue)
{
global $db, $config;
$locate = new Localization($_SESSION['curuser']['country'], $_SESSION['curuser']['language'], 'portal');
$objResponse = new xajaxResponse();
$curid = trim($myValue['curid']);
// to improve system efficiency
/**************************
**************************/
// modified 2007/10/30 by solo
// start
//print_r($_SESSION);exit;
//if ($_SESSION['curuser']['channel'] == '')
$call = asterEvent::checkNewCall($curid, $_SESSION['curuser']['extension'], $_SESSION['curuser']['channel'], $_SESSION['curuser']['agent']);
//else
// $call = asterEvent::checkNewCall($curid,$_SESSION['curuser']['channel']);
// end
if ($call['status'] == '') {
$title = $locate->Translate("waiting");
$status = 'idle';
//$call['curid'] = $curid;
$direction = '';
$info = $locate->Translate("extension") . $_SESSION['curuser']['extension'] . "-" . $locate->Translate("stand_by");
} elseif ($call['status'] == 'incoming') {
//incoming calls here
$title = $call['callerid'];
$stauts = 'ringing';
$direction = 'in';
$info = $locate->Translate("incoming") . ' ' . $call['callerid'];
$trunk = split("-", $call['callerChannel']);
//print_r($trunk);exit;
$trunk_name = split('@', $trunk[0]);
$info = $info . ' channel: ' . $trunk_name[0];
// get trunk info
$mytrunk = astercrm::getTrunkinfo($trunk[0], $call['didnumber']);
if ($mytrunk) {
$infomsg = "<strong>" . $mytrunk['trunkname'] . "</strong><br>";
$infomsg .= mb_substr(astercrm::db2html($mytrunk['trunknote']), 0, 10, "UTF-8") . '...';
if ($call['didnumber'] != '') {
$infomsg .= " |" . $locate->Translate("Callee id") . " : <b>" . $call['didnumber'] . "</b>";
}
$objResponse->addAssign('divTrunkinfo', "innerHTML", $infomsg);
} else {
$trunk_name = split('@', $trunk[0]);
$infomsg = $locate->Translate("no information get for trunk") . ": " . $trunk_name[0];
$objResponse->addAssign('divTrunkinfo', "innerHTML", $infomsg);
}
$objResponse->addAssign("iptSrcNumber", "value", $call['callerid']);
$objResponse->addAssign("iptCallerid", "value", $call['callerid']);
$objResponse->addAssign("btnHangup", "disabled", false);
if ($config['system']['pop_up_when_dial_in']) {
if (strlen($call['callerid']) > $config['system']['phone_number_length'] && $call['callerid'] != '<unknown>') {
if ($myValue['popup'] == 'yes') {
if ($config['system']['enable_external_crm'] == false) {
$objResponse->loadXML(getContact($call['callerid']));
if ($config['system']['browser_maximize_when_pop_up'] == true) {
$objResponse->addScript('maximizeWin();');
}
} else {
//use external link
$myurl = $config['system']['external_crm_url'];
$myurl = preg_replace("/\\%method/", "dial_in", $myurl);
$myurl = preg_replace("/\\%callerid/", $call['callerid'], $myurl);
$myurl = preg_replace("/\\%calleeid/", $_SESSION['curuser']['extension'], $myurl);
if ($config['system']['open_new_window'] == false) {
$mycrm = '<iframe id="mycrm" name="mycrm" src="' . $myurl . '" width="100%" frameBorder=0 scrolling=auto height="100%"></iframe>';
$objResponse->addAssign("divCrm", "innerHTML", $mycrm);
} else {
$javascript = "openwindow('" . $myurl . "')";
$objResponse->addScript($javascript);
}
}
}
} else {
}
}
} elseif ($call['status'] == 'dialout') {
//dailing out here
$title = $call['callerid'];
$status = 'dialing';
$direction = 'out';
$info = $locate->Translate("dial_out") . ' ' . $call['callerid'];
$objResponse->addAssign("iptCallerid", "value", $call['callerid']);
$objResponse->addAssign("btnHangup", "disabled", false);
if ($call['didnumber'] != '') {
$didinfo = $locate->Translate("Callee id") . " : " . $call['didnumber'];
$objResponse->addAssign('divDIDinfo', 'innerHTML', $didinfo);
}
if ($config['system']['pop_up_when_dial_out']) {
if (strlen($call['callerid']) > $config['system']['phone_number_length']) {
if ($myValue['popup'] == 'yes') {
if ($config['system']['enable_external_crm'] == false) {
$objResponse->loadXML(getContact($call['callerid']));
if ($config['system']['browser_maximize_when_pop_up'] == true) {
$objResponse->addScript('maximizeWin();');
}
} else {
//use external link
$myurl = $config['system']['external_crm_url'];
$myurl = preg_replace("/\\%method/", "dial_out", $myurl);
$myurl = preg_replace("/\\%callerid/", $_SESSION['curuser']['extension'], $myurl);
$myurl = preg_replace("/\\%calleeid/", $call['callerid'], $myurl);
if ($config['system']['open_new_window'] == false) {
$mycrm = '<iframe id="mycrm" name="mycrm" src="' . $myurl . '" width="100%" frameBorder=0 scrolling=auto height="100%"></iframe>';
$objResponse->addAssign("divCrm", "innerHTML", $mycrm);
} else {
$javascript = "openwindow('" . $myurl . "')";
$objResponse->addScript($javascript);
}
}
}
}
}
}
// $objResponse->addScript('document.title='.$title.';');
// $objResponse->addAssign("status","innerHTML", $stauts );
$objResponse->addAssign("extensionStatus", "value", $stauts);
//echo $call['uniqueid'];exit;
$objResponse->addAssign("uniqueid", "value", $call['uniqueid']);
$objResponse->addAssign("callerid", "value", $call['callerid']);
$objResponse->addAssign("callerChannel", "value", $call['callerChannel']);
$objResponse->addAssign("calleeChannel", "value", $call['calleeChannel']);
$objResponse->addAssign("curid", "value", $call['curid']);
$objResponse->addAssign("direction", "value", $direction);
$objResponse->addAssign("myevents", "innerHTML", $info);
return $objResponse;
}
