/**
* Save the ticket note
*
* @param integer $ticketid
* @param array $params
*/
public static function saveIt($tid, $date, $note, $category = null, $status = null, $isAdmin = false, $noteid = null, $sendemail = true)
{
$translator = Shineisp_Registry::getInstance()->Zend_Translate;
if (!is_numeric($tid)) {
return false;
}
if (is_numeric($noteid)) {
$ticketnote = self::find($noteid);
} else {
$ticketnote = new TicketsNotes();
}
// Get and Check the ticket note
$ticket = Tickets::find($tid);
// update the ticket
if (!empty($status) && is_numeric($status)) {
$ticket->status_id = $status;
}
$ticket->date_updated = date('Y-m-d H:i:s');
if (is_numeric($category)) {
$ticket->category_id = $category;
}
$ticket->save();
if ($ticket && !empty($note)) {
$ticketnote->date_post = !empty($date) ? $date : $date('Y-m-d H:i:s');
$ticketnote->note = $note;
$ticketnote->admin = $isAdmin;
$ticketnote->ticket_id = $tid;
$ticketnote->parent_id = 0;
// Save the note
if ($ticketnote->trySave()) {
$noteid = is_numeric($noteid) ? $noteid : $ticketnote->getIncremented();
// Save the upload file
$attachment = self::UploadDocument($tid, $ticket->get('customer_id'));
if ($sendemail) {
Tickets::send($noteid, false, $attachment);
}
return $ticketnote;
}
}
return false;
}
