/**
* deleteNoteAction
* Delete the ticket note
* @return unknown_type
*/
public function deletenoteAction()
{
$files = new Files();
$noteId = $this->getRequest()->getParam('id');
if (is_numeric($noteId)) {
$ticketNote = TicketsNotes::getAllInfo($noteId);
if (!empty($ticketNote[0])) {
$ticketid = $ticketNote[0]['ticket_id'];
TicketsNotes::deleteNote($noteId);
$this->_helper->redirector('edit', 'tickets', 'admin', array('id' => $ticketid, 'mex' => 'Note has been deleted', 'status' => 'success'));
}
}
$this->_helper->redirector('edit', 'tickets', 'admin', array('id' => $ticketid, 'mex' => 'Error on deleting the customer note', 'status' => 'danger'));
}
/**
* Send ticket by email
*
* @param integer $id
* @param boolean $isTicket
* @param string $attachment
*/
public static function send($id, $isTicket = true, $attachment = null)
{
$isp = Isp::getActiveISP();
$placeholders = array();
$customer_url = "";
$admin_url = "";
if ($isTicket) {
$ticket = self::getAllInfo($id, null, true);
$customer = $ticket[0]['Customers'];
$operator = AdminUser::getAllInfo($ticket[0]['user_id']);
} else {
$ticket = TicketsNotes::getAllInfo($id);
$customer = $ticket[0]['Tickets']['Customers'];
$operator = AdminUser::getAllInfo($ticket[0]['Tickets']['user_id']);
}
if (!empty($ticket[0])) {
if ($isp) {
$ispmail = explode("@", $isp['email']);
$retval = Shineisp_Commons_Utilities::getEmailTemplate('ticket_message');
if ($retval) {
$s = $retval['subject'];
$ticketid = $ticket[0]['ticket_id'];
$in_reply_to = md5($ticketid);
$ispmail = "noreply@" . $ispmail[1];
$rec = Fastlinks::findlinks($ticketid, $customer['customer_id'], 'tickets');
if (!empty($rec[0]['code'])) {
$customer_url = "http://" . $_SERVER['HTTP_HOST'] . "/index/link/id/" . $rec[0]['code'];
$admin_url = "http://" . $_SERVER['HTTP_HOST'] . "/admin/login/link/id/" . $rec[0]['code'];
}
// Check the attachments
if (!empty($attachment) && file_exists(PUBLIC_PATH . $attachment)) {
$attachment = PUBLIC_PATH . $attachment;
}
if ($isTicket) {
$placeholders['subject'] = $ticket[0]['subject'];
$placeholders['description'] = $ticket[0]['description'];
$placeholders['date_open'] = Shineisp_Commons_Utilities::formatDateOut($ticket[0]['date_open']);
$placeholders['status'] = $ticket[0]['Statuses']['status'];
} else {
$placeholders['subject'] = $ticket[0]['Tickets']['subject'];
$placeholders['description'] = $ticket[0]['note'];
$placeholders['date_open'] = Shineisp_Commons_Utilities::formatDateOut($ticket[0]['Tickets']['date_open']);
$placeholders['status'] = $ticket[0]['Tickets']['Statuses']['status'];
}
$placeholders['customer'] = $customer['firstname'] . " " . $customer['lastname'] . " " . $customer['company'];
$placeholders['link'] = $customer_url;
$placeholders['company'] = $isp['company'];
$placeholders['issue_number'] = $ticketid;
$placeholders['operator'] = $operator['lastname'] . " " . $operator['firstname'];
// Send a message to the customer
Shineisp_Commons_Utilities::sendEmailTemplate(Contacts::getEmails($customer['customer_id']), 'ticket_message', $placeholders, $in_reply_to, $attachment, null, $isp, $customer['language_id']);
// Update the link for the administrator email
$placeholders['link'] = $admin_url . "/keypass/" . Shineisp_Commons_Hasher::hash_string($operator['email']);
Shineisp_Commons_Utilities::sendEmailTemplate($isp['email'], 'ticket_message', $placeholders, $in_reply_to, $attachment, null, $isp);
return true;
}
}
}
return false;
}
