/**
* creates a new reply on a ticket.
* Creates a ticket_content entry and links it with a new created ticket_reply, a log entry will be written about this.
* In case the ticket creator replies on a ticket, he will set the status by default to 'waiting on support'.
* @param $content the content of the reply
* @param $author the id of the reply creator.
* @param $ticket_id the id of the ticket of which we want the replies.
* @param $hidden should be 0 or 1
* @param $ticket_creator the ticket's starter his id.
*/
public static function createReply($content, $author, $ticket_id, $hidden, $ticket_creator)
{
$ticket_content = new Ticket_Content();
$ticket_content->setContent($content);
$ticket_content->create();
$content_id = $ticket_content->getTContentId();
$ticket_reply = new Ticket_Reply();
$ticket_reply->set(array('Ticket' => $ticket_id, 'Content' => $content_id, 'Author' => $author, 'Hidden' => $hidden));
$ticket_reply->create();
$reply_id = $ticket_reply->getTReplyId();
if ($ticket_creator == $author) {
Ticket::updateTicketStatus($ticket_id, 1, $author);
}
Ticket_Log::createLogEntry($ticket_id, $author, 4, $reply_id);
}
