/**
* creates a new reply on a ticket.
* Creates a ticket_content entry and links it with a new created ticket_reply, a log entry will be written about this.
* In case the ticket creator replies on a ticket, he will set the status by default to 'waiting on support'.
* @param $content the content of the reply
* @param $author the id of the reply creator.
* @param $ticket_id the id of the ticket of which we want the replies.
* @param $hidden should be 0 or 1
* @param $ticket_creator the ticket's starter his id.
*/
public static function createReply($content, $author, $ticket_id, $hidden, $ticket_creator)
{
$ticket_content = new Ticket_Content();
$ticket_content->setContent($content);
$ticket_content->create();
$content_id = $ticket_content->getTContentId();
$ticket_reply = new Ticket_Reply();
$ticket_reply->set(array('Ticket' => $ticket_id, 'Content' => $content_id, 'Author' => $author, 'Hidden' => $hidden));
$ticket_reply->create();
$reply_id = $ticket_reply->getTReplyId();
if ($ticket_creator == $author) {
Ticket::updateTicketStatus($ticket_id, 1, $author);
}
Ticket_Log::createLogEntry($ticket_id, $author, 4, $reply_id);
}
/**
* This function is beign used to load info that's needed for the show_reply page.
* check if the person is allowed to see the reply, if not he'll be redirected to an error page.
* data regarding to the reply will be returned by this function that will be used by the template.
* @author Daan Janssens, mentored by Matthew Lagoe
*/
function show_reply()
{
//if logged in
if (WebUsers::isLoggedIn() && isset($_GET['id'])) {
$result['reply_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
$reply = new Ticket_Reply();
$reply->load_With_TReplyId($result['reply_id']);
$ticket = new Ticket();
$ticket->load_With_TId($reply->getTicket());
//check if the user is allowed to see the reply
if ($ticket->getAuthor() == unserialize($_SESSION['ticket_user'])->getTUserId() && !$reply->getHidden() || Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
$content = new Ticket_Content();
$content->load_With_TContentId($reply->getContent());
$author = new Ticket_User();
$author->load_With_TUserId($reply->getAuthor());
$result['hidden'] = $reply->getHidden();
$result['ticket_id'] = $reply->getTicket();
$result['reply_timestamp'] = $reply->getTimestamp();
$result['author_permission'] = $author->getPermission();
$result['reply_content'] = $content->getContent();
$result['author'] = $author->getExternId();
$webUser = new WebUsers($author->getExternId());
$result['authorName'] = $webUser->getUsername();
if (Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
$result['isMod'] = "TRUE";
}
global $INGAME_WEBPATH;
$result['ingame_webpath'] = $INGAME_WEBPATH;
return $result;
} else {
//ERROR: No access!
$_SESSION['error_code'] = "403";
header("Cache-Control: max-age=1");
header("Location: index.php?page=error");
throw new SystemExit();
}
} else {
//ERROR: not logged in!
header("Cache-Control: max-age=1");
header("Location: index.php");
throw new SystemExit();
}
}
