}
}
}
}
}
}
}
}
if (isset($_GET["id"]) && $_GET["id"] > 0) {
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
Html::helpHeader(Ticket::getTypeName(2), '', $_SESSION["glpiname"]);
} else {
Html::header(Ticket::getTypeName(2), '', "maintain", "ticket");
}
$available_options = array('load_kb_sol');
$options = array();
foreach ($available_options as $key) {
if (isset($_GET[$key])) {
$options[$key] = $_GET[$key];
}
}
$track->showForm($_GET["id"], $options);
} else {
Html::header(__('New ticket'), '', "maintain", "ticket");
$track->showForm(0);
}
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
Html::helpFooter();
} else {
Html::footer();
}
/**
* Print preview for Ticket template
*
* @since version 0.83
*
* @param $tt TicketTemplate object
*
* @return Nothing (call to classes members)
**/
static function showCentralPreview(TicketTemplate $tt)
{
if (!$tt->getID()) {
return false;
}
if ($tt->getFromDBWithDatas($tt->getID())) {
$ticket = new Ticket();
$ticket->showForm(0, array('template_preview' => $tt->getID()));
}
}
}
}
if (isset($_GET["id"]) && $_GET["id"] > 0) {
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
helpHeader($LANG['Menu'][5], '', $_SESSION["glpiname"]);
} else {
commonHeader($LANG['Menu'][5], '', "maintain", "ticket");
}
$available_options = array('load_kb_sol');
$options = array();
foreach ($available_options as $key) {
if (isset($_GET[$key])) {
$options[$key] = $_GET[$key];
}
}
$track->showForm($_GET["id"], $options);
} else {
commonHeader($LANG['job'][13], '', "maintain", "ticket");
$users_id_requester = getLoginUserID();
// No default requester if own ticket right = tech and update_ticket right to update requester
if (haveRight('own_ticket', 1) && haveRight('update_ticket', 1)) {
$users_id_requester = 0;
}
// Set default value...
$values = array('_users_id_requester' => $users_id_requester, '_users_id_requester_notif' => array('use_notification' => 1), '_groups_id_requester' => 0, '_users_id_assign' => 0, '_users_id_assign_notif' => array('use_notification' => 1), '_groups_id_assign' => 0, '_users_id_observer' => 0, '_users_id_observer_notif' => array('use_notification' => 1), '_groups_id_observer' => 0, 'suppliers_id_assign' => 0, 'name' => '', 'content' => '', 'ticketcategories_id' => 0, 'urgency' => 3, 'impact' => 3, 'priority' => Ticket::computePriority(3, 3), 'requesttypes_id' => $_SESSION["glpidefault_requesttypes_id"], 'hour' => 0, 'minute' => 0, 'date' => $_SESSION["glpi_currenttime"], 'entities_id' => $_SESSION["glpiactive_entity"], 'status' => 'new', 'followup' => array(), 'itemtype' => '', 'items_id' => 0, 'plan' => array(), 'global_validation' => 'none', 'due_date' => '', 'slas_id' => 0, '_add_validation' => 0, 'type' => -1);
// Restore saved value or override with page parameter
foreach ($values as $name => $value) {
if (isset($_REQUEST[$name])) {
$values[$name] = $_REQUEST[$name];
} else {
if (isset($_SESSION["helpdeskSaved"][$name])) {