get the Ticket status list
static public getAllStatusArray ( $withmetaforsearch = false ) : an | ||
$withmetaforsearch | boolean (false by default) | |
return | an | array |
/** * @param $report * @param $name (default 'status') * @param $label (default '') * @param $option (default 1) **/ function __construct($report, $name = 'status', $label = '', $option = 1) { if (is_array($option)) { foreach ($option as $opt) { $tab[$opt] = Ticket::getStatus($opt); } } else { if ($option == 1) { $tab = Ticket::getAllStatusArray(true); } else { $tab = Ticket::getAllStatusArray(false); } } // Parent is PluginReportsArrayCriteria parent::__construct($report, $name, $label ? $label : _n('Status', 'Statuses', 1), $tab); }
function __construct($name, $title, $map = array(), $options = array()) { parent::__construct($name, $title, $options); if (count($map)) { $this->map = $map; } else { switch ($name) { case 'status': $this->map = Ticket::getAllStatusArray(); break; case 'impact': $this->map = getImpactLabelsArray(); break; case 'urgency': $this->map = getUrgencyLabelsArray(); break; case 'priority': $this->map = getPriorityLabelsArray(); break; default: $this->map = array(); } } }
/** * Display the matrix of the elements lifecycle of the elements * * @since version 0.85 * * @param $title the kind of lifecycle * @param $html_field field that is sent to _POST * @param $db_field field inside the DB (to get current state) * @param $canedit can we edit the elements ? * * @return nothing **/ function displayLifeCycleMatrixTicketHelpdesk($title, $html_field, $db_field, $canedit) { $columns = array(); $rows = array(); $statuses = array(); $allstatuses = Ticket::getAllStatusArray(); foreach (array(Ticket::INCOMING, Ticket::SOLVED, Ticket::CLOSED) as $val) { $statuses[$val] = $allstatuses[$val]; } $alwaysok = array(Ticket::INCOMING => array(), Ticket::SOLVED => array(Ticket::INCOMING), Ticket::CLOSED => array()); $allowactions = array(Ticket::INCOMING => array(), Ticket::SOLVED => array(Ticket::CLOSED), Ticket::CLOSED => array(Ticket::CLOSED, Ticket::INCOMING)); foreach ($statuses as $index_1 => $status_1) { $columns[$index_1] = $status_1; $row = array('label' => $status_1, 'columns' => array()); foreach ($statuses as $index_2 => $status_2) { $content = array('checked' => true); if (isset($this->fields[$db_field][$index_1][$index_2])) { $content['checked'] = $this->fields[$db_field][$index_1][$index_2]; } if (in_array($index_2, $alwaysok[$index_1])) { $content['checked'] = true; } if ($index_1 == $index_2 || !$canedit || !in_array($index_2, $allowactions[$index_1])) { $content['readonly'] = true; } $row['columns'][$index_2] = $content; } $rows[$html_field . "[{$index_1}]"] = $row; } Html::showCheckboxMatrix($columns, $rows, array('title' => $title, 'first_cell' => '<b>' . __("From \\ To") . '</b>')); }
/** * Used to display each status time used for each group/user * * * @param Ticket $ticket */ static function ShowDetail(Ticket $ticket, $type) { $ptState = new PluginTimelineticketState(); if ($type == 'group') { $ptItem = new PluginTimelineticketAssignGroup(); } else { if ($type == 'user') { $ptItem = new PluginTimelineticketAssignUser(); } } $a_states = $ptState->find("`tickets_id`='" . $ticket->getField('id') . "'", "`date`"); $a_state_delays = array(); $a_state_num = array(); $delay = 0; $list_status = Ticket::getAllStatusArray(); $status = "new"; foreach ($a_states as $array) { $delay += $array['delay']; $a_state_delays[$delay] = $array['old_status']; $a_state_num[] = $delay; } $a_state_num[] = $delay; $last_delay = $delay; $a_groups = $ptItem->find("`tickets_id`='" . $ticket->getField('id') . "'", "`date`"); echo "<table class='tab_cadre_fixe' width='100%'>"; echo "<tr class='tab_bg_1'>"; echo "<th colspan='" . (count($list_status) + 1) . "'>"; _e('Result details'); if ($type == 'group') { echo " (" . __('Groups in charge of the ticket', 'timelineticket') . ")"; } else { if ($type == 'user') { echo " (" . __('Technicians in charge of the ticket', 'timelineticket') . ")"; } } echo "</th>"; echo "</tr>"; echo "</tr>"; echo "<th>"; echo "</th>"; foreach ($list_status as $name) { echo "<th>"; echo $name; echo "</th>"; } echo "</tr>"; if ($type == 'group') { $a_details = PluginTimelineticketToolbox::getDetails($ticket, 'group', false); } else { if ($type == 'user') { $a_details = PluginTimelineticketToolbox::getDetails($ticket, 'user', false); } } foreach ($a_details as $items_id => $a_detail) { $a_status = array(); foreach ($a_detail as $data) { if (!isset($a_status[$data['Status']])) { $a_status[$data['Status']] = 0; } $a_status[$data['Status']] += $data['End'] - $data['Start']; } echo "<tr class='tab_bg_1'>"; if ($type == 'group') { echo "<td>" . Dropdown::getDropdownName("glpi_groups", $items_id) . "</td>"; } else { if ($type == 'user') { echo "<td>" . Dropdown::getDropdownName("glpi_users", $items_id) . "</td>"; } } foreach ($list_status as $status => $name) { echo "<td>"; if (isset($a_status[$status])) { echo Html::timestampToString($a_status[$status], true); } echo "</td>"; } echo "</tr>"; } echo "</table>"; }
/** * return the content of hardcoded dropdown * * @param $name of the dropdown * * @return array (or false if unknown name) **/ private static function listSpecialDropdown($name = '') { global $CFG_GLPI; $resp = array(); switch (strtolower($name)) { case 'ticketstatus': $tab = Ticket::getAllStatusArray(); foreach ($tab as $id => $label) { $resp[] = array('id' => $id, 'name' => $label); } break; case 'ticketurgency': for ($i = 1; $i <= 5; $i++) { if ($i == 3 || $CFG_GLPI['urgency_mask'] & 1 << $i) { $resp[] = array('id' => $i, 'name' => Ticket::getUrgencyName($i)); } } break; case 'ticketimpact': for ($i = 1; $i <= 5; $i++) { if ($i == 3 || $CFG_GLPI['impact_mask'] & 1 << $i) { $resp[] = array('id' => $i, 'name' => Ticket::getImpactName($i)); } } break; case 'tickettype': foreach (array(Ticket::INCIDENT_TYPE, Ticket::DEMAND_TYPE) as $type) { $resp[] = array('id' => $type, 'name' => Ticket::getTicketTypeName($type)); } break; case 'ticketpriority': for ($i = 1; $i <= 5; $i++) { $resp[] = array('id' => $i, 'name' => Ticket::getPriorityName($i)); } break; case 'ticketglobalvalidation': $tab = TicketValidation::getAllStatusArray(false, true); foreach ($tab as $id => $label) { $resp[] = array('id' => $id, 'name' => $label); } break; case 'ticketvalidationstatus': $tab = TicketValidation::getAllStatusArray(); foreach ($tab as $id => $label) { $resp[] = array('id' => $id, 'name' => $label); } break; default: $resp = false; } return $resp; }
/** * List the tickets for an authenticated user * * @param $params array of options (author, group, category, status, startdate, enddate, itemtype) * @param $protocol the communication protocol used * * @return array of hashtable **/ static function methodListTickets($params, $protocol) { global $DB, $CFG_GLPI; if (isset($params['help'])) { return array('count' => 'bool,optional', 'start' => 'integer,optional', 'limit' => 'integer,optional', 'user' => 'integer,optional', 'recipient' => 'integer,optional', 'mine' => 'bool,optional', 'group' => 'integer,optional', 'mygroups' => 'bool,optional', 'category' => 'integer,optional', 'status' => 'integer,optional', 'startdate' => 'datetime,optional', 'enddate' => 'datetime,optional', 'itemtype' => 'string,optional', 'item' => 'integer,optional', 'entity' => 'integer,optional', 'satisfaction' => 'integer,optional', 'approval' => 'text,optional', 'approver' => 'integer,optional', 'id2name' => 'bool,optional', 'order' => 'array,optional', 'help' => 'bool,optional'); } if (!Session::getLoginUserID()) { return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED); } $resp = array(); $start = 0; if (isset($params['start']) && is_numeric($params['start'])) { $start = $params['start']; } $limit = $_SESSION['glpilist_limit']; if (isset($params['limit']) && is_numeric($params['limit'])) { $limit = $params['limit']; } $where = $join = ''; // User (victim) if (isset($params['user'])) { if (!is_numeric($params['user']) || $params['user'] < 0) { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'user'); } if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1') || $params['user'] == Session::getLoginUserID()) { // restrict to author parameter $where = " AND `glpi_tickets_users_request`.`users_id` = '" . $params['user'] . "'"; } else { return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED); } } else { if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1')) { $where = ''; // Restrict will come from group (if needed) } else { // Only connected user's tickets' $where = " AND `glpi_tickets_users_request`.`users_id`\n = '" . Session::getLoginUserID() . "'"; } } // Group if (isset($params['group'])) { if (!is_numeric($params['group']) || $params['group'] < 0) { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'group'); } if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1') && in_array($params['group'], $_SESSION['glpigroups'])) { // restrict to group parameter $where = " AND `glpi_groups_tickets_request`.`groups_id` = '" . $params['group'] . "'"; } else { return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED); } } else { if (Session::haveRight('show_group_ticket', '1') && !Session::haveRight('show_all_ticket', '1')) { // Connected user's group' if (count($_SESSION['glpigroups']) > 0) { $where = " AND `glpi_groups_tickets_request`.`groups_id`\n IN (" . implode(',', $_SESSION['glpigroups']) . ")"; } else { $where = " AND `glpi_tickets_users_request`.`users_id`\n = '" . Session::getLoginUserID() . "'"; } } } // Security if (empty($where) && !Session::haveRight('show_all_ticket', '1')) { return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED, '', 'profil'); } // Recipient (person creating the ticket) if (isset($params['recipient'])) { if (!is_numeric($params['recipient']) || $params['recipient'] < 0) { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'recipient'); } // restrict to recipient parameter $where = " AND `users_id_recipient`='" . $params['recipient'] . "'"; } // Mine (user or recipient for the ticket) if (isset($params['mine'])) { $where = " AND (`glpi_tickets_users_request`.`users_id` = '" . Session::getLoginUserID() . "'\n OR `users_id_recipient` = '" . Session::getLoginUserID() . "')"; } // Mygroups if (isset($param['mygroups'])) { $where = " AND `glpi_groups_tickets`.`groups_id`\n IN (" . implode(',', $_SESSION['glpigroups']) . ")"; } // Entity if (isset($params['entity'])) { if (!Session::haveAccessToEntity($params['entity'])) { return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED, '', 'entity'); } $where = getEntitiesRestrictRequest("WHERE", "glpi_tickets", '', $params['entity']) . $where; } else { $where = getEntitiesRestrictRequest("WHERE", "glpi_tickets") . $where; } // Category if (isset($params['category'])) { if (!is_numeric($params['category']) || $params['category'] <= 0) { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'category'); } $where .= " AND " . getRealQueryForTreeItem("glpi_itilcategories", $params['category'], "glpi_tickets.itilcategories_id"); } if (isset($params['approval']) || isset($params['approver'])) { $join .= "INNER JOIN `glpi_ticketvalidations`\n ON (`glpi_tickets`.`id` = `glpi_ticketvalidations`.`tickets_id` ) "; if (isset($params['approver']) && is_numeric($params['approver'])) { $where .= " AND `glpi_ticketvalidations`.`users_id_validate`=" . $params['approver']; } $tabstatus = TicketValidation::getAllStatusArray(); if (isset($params['approval']) && isset($tabstatus[$params['approval']])) { $where .= " AND `glpi_ticketvalidations`.`status`='" . $params['approval'] . "'"; } } if (isset($params['satisfaction'])) { $join .= "INNER JOIN `glpi_ticketsatisfactions`\n ON (`glpi_tickets`.`id` = `glpi_ticketsatisfactions`.`tickets_id` ) "; switch ($params['satisfaction']) { case 1: $where .= " AND `glpi_ticketsatisfactions`.`date_answered` IS NULL"; break; case 2: $where .= " AND `glpi_ticketsatisfactions`.`date_answered` IS NOT NULL"; break; default: // survey exists (by Inner Join) } $params['status'] = Ticket::CLOSED; } // Status if (isset($params['status'])) { if (!in_array($params['status'], Ticket::getAllowedStatusArray(true))) { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'status'); } switch ($params['status']) { case 'all': // No restriction break; case 'notclosed': $status = Ticket::getAllStatusArray(); unset($status[CLOSED]); $where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') "; break; case 'notold': $status = Ticket::getAllStatusArray(); unset($status[SOLVED], $status[CLOSED]); $where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') "; break; case 'old': $status = array_merge(Ticket::getSolvedStatusArray(), Ticket::getClosedStatusArray()); $where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') "; break; case 'process': $status = Ticket::getProcessStatusArray(); $where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') "; break; default: $where .= " AND `glpi_tickets`.`status` = '" . $params['status'] . "' "; } } // Dates if (isset($params["startdate"])) { if (preg_match(WEBSERVICES_REGEX_DATETIME, $params["startdate"]) || preg_match(WEBSERVICES_REGEX_DATE, $params["startdate"])) { $where .= " AND `glpi_tickets`.`date` >= '" . $params['startdate'] . "' "; } else { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'date'); } } if (isset($params["enddate"])) { if (preg_match(WEBSERVICES_REGEX_DATETIME, $params["enddate"]) || preg_match(WEBSERVICES_REGEX_DATE, $params["enddate"])) { $where .= " AND `glpi_tickets`.`date` <= '" . $params['enddate'] . "' "; } else { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'date'); } } if (isset($params['itemtype'])) { if (!empty($params['itemtype']) && !class_exists($params['itemtype'])) { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'itemtype'); } $where .= " AND `glpi_tickets`.`itemtype`='" . $params['itemtype'] . "'"; } if (isset($params['item'])) { if (!isset($params['itemtype'])) { return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'itemtype'); } if (!is_numeric($params['item']) || $params['item'] <= 0) { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'item'); } $where .= " AND `glpi_tickets`.`items_id`='" . $params['item'] . "'"; } $orders = array(); if (isset($params['order'])) { if (is_array($params['order'])) { $tab = $params['order']; } else { $tab = array($params['order'] => 'DESC'); } foreach ($tab as $key => $val) { if ($val != 'ASC') { $val = 'DESC'; } $sqlkey = array('id' => '`glpi_tickets`.`id`', 'date' => '`glpi_tickets`.`date`', 'closedate' => '`glpi_tickets`.`closedate`', 'date_mod' => '`glpi_tickets`.`date_mod`', 'status' => '`glpi_tickets`.`status`', 'entities_id' => '`glpi_tickets`.`entities_id`', 'priority' => '`glpi_tickets`.`priority`'); if (isset($sqlkey[$key])) { $orders[] = $sqlkey[$key] . " {$val}"; } else { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'order=$key'); } } } if (count($orders)) { $order = implode(',', $orders); } else { $order = "`glpi_tickets`.`date_mod` DESC"; } $resp = array(); if (isset($params['count'])) { $query = "SELECT COUNT(DISTINCT `glpi_tickets`.`id`) AS count\n FROM `glpi_tickets`\n {$join}\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_request\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_request`.`tickets_id`\n AND `glpi_tickets_users_request`.`type` = 1)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_request\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_request`.`tickets_id`\n AND `glpi_groups_tickets_request`.`type` = 1 )\n {$where}"; $resp = $DB->request($query)->next(); //debug $resp['query'] = $query; } else { $query = "SELECT `glpi_tickets`.*,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_request`.`users_id` SEPARATOR ',')\n AS users_id_request,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_observer`.`users_id` SEPARATOR ',')\n AS users_id_observer,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_assign`.`users_id` SEPARATOR ',')\n AS users_id_assign,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_request`.`groups_id` SEPARATOR ',')\n AS groups_id_request,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_observer`.`groups_id` SEPARATOR ',')\n AS groups_id_observer,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_assign`.`groups_id` SEPARATOR ',')\n AS groups_id_assign\n FROM `glpi_tickets`\n {$join}\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_request\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_request`.`tickets_id`\n AND `glpi_tickets_users_request`.`type` = 1)\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_assign\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_assign`.`tickets_id`\n AND `glpi_tickets_users_assign`.`type` = 2)\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_observer\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_observer`.`tickets_id`\n AND `glpi_tickets_users_observer`.`type` = 3)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_request\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_request`.`tickets_id`\n AND `glpi_groups_tickets_request`.`type` = 1)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_assign\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_assign`.`tickets_id`\n AND `glpi_groups_tickets_assign`.`type` = 2)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_observer\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_observer`.`tickets_id`\n AND `glpi_groups_tickets_observer`.`type` = 3)\n {$where}\n GROUP BY `glpi_tickets`.`id`\n ORDER BY {$order}\n LIMIT {$start},{$limit}"; foreach ($DB->request($query) as $data) { $tmp = explode(',', $data['users_id_request']); $data['users']['requester'] = array(); foreach ($tmp as $id) { $data['users']['requester'][]['id'] = $id; } $tmp = explode(',', $data['users_id_observer']); $data['users']['observer'] = array(); foreach ($tmp as $id) { $data['users']['observer'][]['id'] = $id; } $tmp = explode(',', $data['users_id_assign']); $data['users']['assign'] = array(); foreach ($tmp as $id) { $data['users']['assign'][]['id'] = $id; } $tmp = explode(',', $data['groups_id_request']); $data['groups']['requester'] = array(); foreach ($tmp as $id) { $data['groups']['requester'][]['id'] = $id; } $tmp = explode(',', $data['groups_id_observer']); $data['groups']['observer'] = array(); foreach ($tmp as $id) { $data['groups']['observer'][]['id'] = $id; } $tmp = explode(',', $data['groups_id_assign']); $data['groups']['assign'] = array(); foreach ($tmp as $id) { $data['groups']['assign'][]['id'] = $id; } unset($data['groups_id_request'], $data['groups_id_observer'], $data['groups_id_assign'], $data['users_id_request'], $data['users_id_observer'], $data['users_id_assign']); $data['solution'] = Html::clean(Toolbox::unclean_cross_side_scripting_deep($data['solution'])); if (isset($params['id2name'])) { if ($data['itemtype'] && ($item = getItemForItemtype($data['itemtype']))) { $data['itemtype_name'] = Html::clean($item->getTypeName()); if ($item->getFromDB($data['items_id'])) { $data['items_name'] = Html::clean($item->getNameID()); } else { $data['items_name'] = NOT_AVAILABLE; } } foreach ($data['groups'] as $type => $tab) { foreach ($tab as $key => $grp) { $data['groups'][$type][$key]['name'] = Html::clean(Dropdown::getDropdownName('glpi_groups', $grp['id'])); } } foreach ($data['users'] as $type => $tab) { foreach ($tab as $key => $usr) { $data['users'][$type][$key]['name'] = Html::clean(getUserName($usr['id'])); } } $data['status_name'] = Html::clean(Ticket::getStatus($data['status'])); $data['urgency_name'] = Ticket::getUrgencyName($data['urgency']); $data['impact_name'] = Ticket::getImpactName($data['impact']); $data['priority_name'] = Ticket::getPriorityName($data['priority']); $data['users_name_recipient'] = Html::clean(getUserName($data['users_id_recipient'])); $data['entities_name'] = Html::clean(Dropdown::getDropdownName('glpi_entities', $data['entities_id'])); $data['suppliers_name_assign'] = Html::clean(Dropdown::getDropdownName('glpi_suppliers', $data['suppliers_id_assign'])); $data['ticketcategories_name'] = Html::clean(Dropdown::getDropdownName('glpi_itilcategories', $data['itilcategories_id'])); $data['requesttypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $data['requesttypes_id'])); $data['solutiontypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_solutiontypes', $data['solutiontypes_id'])); $data['slas_name'] = Html::clean(Dropdown::getDropdownName('glpi_slas', $data['slas_id'])); $data['slalevels_name'] = Html::clean(Dropdown::getDropdownName('glpi_slalevels', $data['slalevels_id'])); } $resp[] = $data; } } return $resp; }
function getTags() { global $LANG; //Locales $tags = array('ticket.id' => $LANG['common'][2], 'ticket.title' => $LANG['common'][16], 'ticket.url' => $LANG['common'][94], 'ticket.entity' => $LANG['entity'][0], 'ticket.category' => $LANG['common'][36], 'ticket.content' => $LANG['joblist'][6], 'ticket.description' => $LANG['mailing'][5], 'ticket.status' => $LANG['joblist'][0], 'ticket.type' => $LANG['common'][17], 'ticket.creationdate' => $LANG['reports'][60], 'ticket.closedate' => $LANG['reports'][61], 'ticket.solvedate' => $LANG['reports'][64], 'ticket.sla' => $LANG['sla'][1], 'ticket.duedate' => $LANG['sla'][5], 'ticket.requesttype' => $LANG['job'][44], 'ticket.authors' => $LANG['job'][18], 'author.id' => $LANG['common'][2] . ' ' . $LANG['job'][4], 'author.name' => $LANG['job'][4], 'author.location' => $LANG['common'][15], 'author.phone' => $LANG['help'][35], 'author.phone2' => $LANG['help'][35] . ' 2', 'ticket.openbyuser' => $LANG['common'][37], 'ticket.groups' => $LANG['common'][53] . " : " . $LANG['common'][35], 'ticket.assigntousers' => $LANG['job'][5] . " - " . $LANG['job'][3], 'ticket.assigntogroups' => $LANG['job'][5] . " - " . $LANG['Menu'][36], 'ticket.assigntosupplier' => $LANG['job'][5] . " - " . $LANG['financial'][26], 'ticket.observergroups' => $LANG['common'][104] . " - " . $LANG['Menu'][36], 'ticket.observerusers' => $LANG['common'][104] . " - " . $LANG['Menu'][14], 'ticket.itemtype' => $LANG['reports'][12], 'ticket.item.name' => $LANG['financial'][104], 'ticket.item.serial' => $LANG['common'][19], 'ticket.item.otherserial' => $LANG['common'][20], 'ticket.item.location' => $LANG['common'][15], 'ticket.item.model' => $LANG['common'][22], 'ticket.item.contact' => $LANG['common'][18], 'ticket.item.contactnumber' => $LANG['common'][21], 'ticket.item.user' => $LANG['common'][34], 'ticket.item.group' => $LANG['common'][35], 'ticket.urgency' => $LANG['joblist'][29], 'ticket.impact' => $LANG['joblist'][30], 'ticket.priority' => $LANG['joblist'][2], 'ticket.time' => $LANG['job'][20], 'ticket.costtime' => $LANG['job'][40], 'ticket.costfixed' => $LANG['job'][41], 'ticket.costmaterial' => $LANG['job'][42], 'ticket.solution.type' => $LANG['job'][48], 'ticket.solution.description' => $LANG['jobresolution'][1], 'task.author' => $LANG['common'][37], 'task.isprivate' => $LANG['common'][77], 'task.date' => $LANG['reports'][60], 'task.description' => $LANG['joblist'][6], 'task.category' => $LANG['common'][36], 'task.time' => $LANG['job'][20], 'task.planning.user' => $LANG['common'][95], 'task.planning.begin' => $LANG['search'][8], 'task.planning.end' => $LANG['search'][9], 'task.planning.status' => $LANG['joblist'][0], 'followup.date' => $LANG['reports'][60], 'followup.isprivate' => $LANG['common'][77], 'followup.author' => $LANG['common'][37], 'followup.description' => $LANG['joblist'][6], 'followup.requesttype' => $LANG['job'][44], 'ticket.numberoffollowups' => $LANG['mailing'][4], 'ticket.numberoftasks' => $LANG['mailing'][122], 'ticket.numberoflinkedtickets' => $LANG['job'][55] . " - " . $LANG['tracking'][29], 'ticket.action' => $LANG['mailing'][119], 'ticket.autoclose' => $LANG['entity'][18], 'ticket.globalvalidation' => $LANG['validation'][25]); foreach ($tags as $tag => $label) { $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => NotificationTarget::TAG_FOR_ALL_EVENTS)); } //Events specific for validation $tags = array('validation.author' => $LANG['job'][4], 'validation.status' => $LANG['validation'][28], 'validation.submissiondate' => $LANG['validation'][3], 'validation.commentsubmission' => $LANG['validation'][5], 'validation.validationdate' => $LANG['validation'][4], 'validation.validator' => $LANG['validation'][21], 'validation.commentvalidation' => $LANG['validation'][6]); foreach ($tags as $tag => $label) { $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => array('validation'))); } //Tags without lang for validation $tags = array('validation.submission.title' => $LANG['validation'][27], 'validation.answer.title' => $LANG['validation'][32]); foreach ($tags as $tag => $label) { $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false, 'events' => array('validation'))); } // Events for ticket satisfaction $tags = array('satisfaction.datebegin' => $LANG['satisfaction'][6], 'satisfaction.dateanswered' => $LANG['satisfaction'][4], 'satisfaction.satisfactionlevel' => $LANG['satisfaction'][7], 'satisfaction.satisfactioncomment' => $LANG['satisfaction'][8]); foreach ($tags as $tag => $label) { $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'events' => array('satisfaction'))); } $tags = array('satisfaction.type' => $LANG['satisfaction'][9] . " - " . $LANG['satisfaction'][10]); foreach ($tags as $tag => $label) { $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false, 'events' => array('satisfaction'))); } $tags = array('satisfaction.text' => $LANG['satisfaction'][12]); foreach ($tags as $tag => $label) { $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'lang' => true, 'events' => array('satisfaction'))); } //Foreach global tags $tags = array('followups' => $LANG['mailing'][141], 'tasks' => $LANG['mailing'][142], 'log' => $LANG['mailing'][144], 'validations' => $LANG['mailing'][143], 'linkedtickets' => $LANG['job'][55], 'authors' => $LANG['job'][18]); foreach ($tags as $tag => $label) { $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'foreach' => true)); } //Tags with just lang $tags = array('ticket.days' => $LANG['stats'][31], 'ticket.linkedtickets' => $LANG['job'][55], 'ticket.autoclosewarning' => $LANG['job'][54] . " ? " . $LANG['stats'][31], 'ticket.attribution' => $LANG['job'][5], 'ticket.nocategoryassigned' => $LANG['mailing'][100]); foreach ($tags as $tag => $label) { $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => false, 'lang' => true)); } //Foreach tag for alertnotclosed $this->addTagToList(array('tag' => 'tickets', 'label' => $LANG['crontask'][15], 'value' => false, 'foreach' => true, 'events' => array('alertnotclosed'))); //Tags without lang $tags = array('ticket.log.date' => $LANG['mailing'][144] . ' : ' . $LANG['common'][26], 'ticket.log.user' => $LANG['mailing'][144] . ' : ' . $LANG['common'][34], 'ticket.log.field' => $LANG['mailing'][144] . ' : ' . $LANG['event'][18], 'ticket.log.content' => $LANG['mailing'][144] . ' : ' . $LANG['event'][19], 'ticket.urlapprove' => $LANG['document'][33] . ' ' . $LANG['job'][51], 'ticket.urlvalidation' => $LANG['document'][33] . ' ' . $LANG['validation'][26], 'ticket.urlsatisfaction' => $LANG['document'][33] . ' ' . $LANG['satisfaction'][0], 'linkedticket.id' => $LANG['job'][55] . " - " . $LANG['common'][2], 'linkedticket.link' => $LANG['job'][55] . " - " . $LANG['setup'][620], 'linkedticket.url' => $LANG['job'][55] . " - " . $LANG['common'][94], 'linkedticket.title' => $LANG['job'][55] . " - " . $LANG['common'][16], 'linkedticket.content' => $LANG['job'][55] . " - " . $LANG['joblist'][6]); foreach ($tags as $tag => $label) { $this->addTagToList(array('tag' => $tag, 'label' => $label, 'value' => true, 'lang' => false)); } //Tickets with a fixed set of values $status = Ticket::getAllStatusArray(false); $allowed_ticket = $allowed_validation = array(); foreach ($status as $key => $value) { $allowed_ticket[] = $key; } $status = TicketValidation::getAllStatusArray(false, true); foreach ($status as $key => $value) { $allowed_validation[] = $key; } $tags = array('ticket.storestatus' => array('text' => $LANG['joblist'][36], 'allowed_values' => $allowed_ticket), 'validation.validationstatus' => array('text' => $LANG['joblist'][36], 'allowed_values' => $allowed_validation)); foreach ($tags as $tag => $label) { $this->addTagToList(array('tag' => $tag, 'label' => $label['text'], 'value' => true, 'lang' => false, 'allowed_values' => $label['allowed_values'])); } asort($this->tag_descriptions); }
/** * Print the Life Cycles form for the current profile * * @param $openform boolean open the form (true by default) * @param $closeform boolean close the form (true by default) **/ function showFormLifeCycle($openform = true, $closeform = true) { if (!Session::haveRight("profile", "r")) { return false; } if (($canedit = Session::haveRight("profile", "w")) && $openform) { echo "<form method='post' action='" . $this->getFormURL() . "'>"; } echo "<div class='spaced'>"; echo "<table class='tab_cadre_fixe'>"; $tabstatus = Ticket::getAllStatusArray(); echo "<th colspan='" . (count($tabstatus) + 1) . "'>" . __('Life cycle of tickets') . "</th>"; //TRANS: \ to split row heading (From) and colums headin (To) for life cycles echo "<tr class='tab_bg_1'><td class='b center'>" . __("From \\ To"); echo "<input type='hidden' name='_cycles_ticket' value='1'</td>"; foreach ($tabstatus as $label) { echo "<td class='center'>{$label}</td>"; } echo "</tr>\n"; foreach ($tabstatus as $from => $label) { echo "<tr class='tab_bg_2'><td class='tab_bg_1'>{$label}</td>"; foreach ($tabstatus as $dest => $label) { echo "<td class='center'>"; if ($dest == $from) { echo Dropdown::getYesNo(1); } else { Dropdown::showYesNo("_cycle_ticket[{$from}][{$dest}]", !isset($this->fields['ticket_status'][$from][$dest]) || $this->fields['ticket_status'][$from][$dest]); } echo "</td>"; } echo "</tr>\n"; } echo "</table>"; echo "<table class='tab_cadre_fixe'>"; $tabstatus = Problem::getAllStatusArray(); echo "<th colspan='" . (count($tabstatus) + 1) . "'>" . __('Life cycle of problems') . "</th>"; echo "<tr class='tab_bg_1'><td class='b center'>" . __('From \\ To'); echo "<input type='hidden' name='_cycles_problem' value='1'</td>"; foreach ($tabstatus as $label) { echo "<td class='center'>{$label}</td>"; } echo "</tr>\n"; foreach ($tabstatus as $from => $label) { echo "<tr class='tab_bg_2'><td class='tab_bg_1'>{$label}</td>"; foreach ($tabstatus as $dest => $label) { echo "<td class='center'>"; if ($dest == $from) { echo Dropdown::getYesNo(1); } else { Dropdown::showYesNo("_cycle_problem[{$from}][{$dest}]", !isset($this->fields['problem_status'][$from][$dest]) || $this->fields['problem_status'][$from][$dest]); } echo "</td>"; } echo "</tr>\n"; } echo "</table>"; echo "<table class='tab_cadre_fixe'>"; $tabstatus = Change::getAllStatusArray(); // echo "<th colspan='".(count($tabstatus)+1)."'>".__('Life cycle of changes')."</th>"; // echo "<tr class='tab_bg_1'><td class='b center'>".__('From \ To'); // echo "<input type='hidden' name='_cycles_change' value='1'</td>"; // foreach ($tabstatus as $label) { // echo "<td class='center'>$label</td>"; // } // echo "</tr>\n"; // // foreach ($tabstatus as $from => $label) { // echo "<tr class='tab_bg_2'><td class='tab_bg_1'>$label</td>"; // foreach ($tabstatus as $dest => $label) { // echo "<td class='center'>"; // if ($dest == $from) { // echo Dropdown::getYesNo(1); // } else { // Dropdown::showYesNo("_cycle_change[$from][$dest]", // (!isset($this->fields['change_status'][$from][$dest]) // || $this->fields['change_status'][$from][$dest])); // } // echo "</td>"; // } // echo "</tr>\n"; // } if ($canedit && $closeform) { echo "<tr class='tab_bg_1'>"; echo "<td colspan='" . (count($tabstatus) + 1) . "' class='center'>"; echo "<input type='hidden' name='id' value='" . $this->fields['id'] . "'>"; echo "<input type='submit' name='update' value=\"" . _sx('button', 'Save') . "\" class='submit'>"; echo "</td></tr>\n"; echo "</table>\n"; Html::closeForm(); } else { echo "</table>\n"; } echo "</div>"; }
/** * Show the selector for tickets status (new, open, solved, closed...) */ static function selectorAllstates() { global $LANG; echo "<b>" . $LANG['plugin_mreporting']['selector']["status"] . " : </b><br />"; $default = array('1', '2', '3', '4'); foreach (Ticket::getAllStatusArray() as $value => $name) { echo '<label>'; echo '<input type="hidden" name="status_' . $value . '" value="0" /> '; echo '<input type="checkbox" name="status_' . $value . '" value="1"'; if (isset($_REQUEST['status_' . $value]) && $_REQUEST['status_' . $value] == '1' || !isset($_REQUEST['status_' . $value]) && in_array($value, $default)) { echo ' checked="checked"'; } echo ' /> '; echo $name; echo '</label>'; } }
/** * Print the Tracking right form for the current profile * * @param $target of the form * @param $openform boolean open the form * @param $closeform boolean close the form **/ function showFormTracking($target, $openform = true, $closeform = true) { global $LANG, $CFG_GLPI; $ID = $this->fields['id']; if (!haveRight("profile", "r")) { return false; } if (($canedit = haveRight("profile", "w")) && $openform) { echo "<form method='post' action='{$target}'>"; } echo "<div class='spaced'>"; echo "<table class='tab_cadre_fixe'>"; // Assistance / Tracking-helpdesk echo "<tr class='tab_bg_1'><th colspan='6'>" . $LANG['title'][24] . "</th></tr>\n"; echo "<tr class='tab_bg_5'><th colspan='6'>" . $LANG['profiles'][41] . "</th>"; echo "</tr>\n"; echo "<tr class='tab_bg_2'>"; echo "<td>" . $LANG['profiles'][5] . " :</td><td>"; Dropdown::showYesNo("create_ticket", $this->fields["create_ticket"]); echo "</td>"; echo "<td>" . $LANG['profiles'][6] . " :</td><td>"; Dropdown::showYesNo("add_followups", $this->fields["add_followups"]); echo "</td>"; echo "<td>" . $LANG['profiles'][15] . " :</td><td>"; Dropdown::showYesNo("global_add_followups", $this->fields["global_add_followups"]); echo "</td></tr>\n"; echo "<tr class='tab_bg_2'>"; echo "<td colspan='2'> </td>"; echo "<td>" . $LANG['profiles'][4] . " :</td><td>"; Dropdown::showYesNo("group_add_followups", $this->fields["group_add_followups"]); echo "</td>"; echo "<td>" . $LANG['profiles'][45] . " :</td><td>"; Dropdown::showYesNo("global_add_tasks", $this->fields["global_add_tasks"]); echo "</td></tr>\n"; echo "<tr class='tab_bg_5'><th colspan='6'>" . $LANG['profiles'][40] . "</th>"; echo "</tr>\n"; echo "<tr class='tab_bg_2'>"; echo "<td>" . $LANG['profiles'][18] . " :</td><td>"; Dropdown::showYesNo("update_ticket", $this->fields["update_ticket"]); echo "</td>"; echo "<td>" . $LANG['profiles'][44] . " :</td><td>"; Dropdown::showYesNo("update_priority", $this->fields["update_priority"]); echo "</td>"; echo "<td>" . $LANG['profiles'][46] . " :</td><td>"; Dropdown::showYesNo("update_tasks", $this->fields["update_tasks"]); echo "</td></tr>\n"; echo "<tr class='tab_bg_2'>"; echo "<td>" . $LANG['profiles'][50] . " :</td><td>"; Dropdown::showYesNo("update_own_followups", $this->fields["update_own_followups"]); echo "</td>"; echo "<td>" . $LANG['profiles'][35] . " :</td><td>"; Dropdown::showYesNo("update_followups", $this->fields["update_followups"]); echo "</td>\n"; echo "<td colspan='2'></td></tr>\n"; echo "<tr class='tab_bg_5'><th colspan='6'>" . $LANG['ocsconfig'][50] . "</th><"; echo "/tr>\n"; echo "<tr class='tab_bg_2'>"; echo "<td>" . $LANG['profiles'][14] . " :</td><td>"; Dropdown::showYesNo("delete_ticket", $this->fields["delete_ticket"]); echo "</td>"; echo "<td>" . $LANG['profiles'][51] . " :</td><td>"; Dropdown::showYesNo("delete_followups", $this->fields["delete_followups"]); echo "</td>\n"; echo "<td colspan='2'></td></tr>\n"; echo "<tr class='tab_bg_5'><th colspan='6'>" . $LANG['validation'][0] . "</th><"; echo "/tr>\n"; echo "<tr class='tab_bg_2'>"; echo "<td>" . $LANG['profiles'][48] . " :</td><td>"; Dropdown::showYesNo("create_validation", $this->fields["create_validation"]); echo "<td>" . $LANG['profiles'][49] . " :</td><td>"; Dropdown::showYesNo("validate_ticket", $this->fields["validate_ticket"]); echo "</td>"; echo "<td colspan='2'></td></tr>\n"; echo "<tr class='tab_bg_5'><th colspan='6'>" . $LANG['profiles'][39] . "</th>"; echo "</tr>\n"; echo "<tr class='tab_bg_2'>"; echo "<td>" . $LANG['profiles'][16] . " :</td><td>"; Dropdown::showYesNo("own_ticket", $this->fields["own_ticket"]); echo "<td>" . $LANG['profiles'][17] . " :</td><td>"; Dropdown::showYesNo("steal_ticket", $this->fields["steal_ticket"]); echo "</td>"; echo "<td>" . $LANG['profiles'][19] . " :</td><td>"; Dropdown::showYesNo("assign_ticket", $this->fields["assign_ticket"]); echo "</td></tr>\n"; echo "<tr class='tab_bg_5'><th colspan='6'>" . $LANG['profiles'][42] . "</th>"; echo "</tr>\n"; echo "<tr class='tab_bg_2'>"; echo "<td>" . $LANG['profiles'][27] . " :</td><td>"; Dropdown::showYesNo("show_group_hardware", $this->fields["show_group_hardware"]); echo "</td>"; echo "<td>" . $LANG['setup'][350] . " :</td>"; echo "\n<td><select name='helpdesk_hardware'>"; echo "<option value='0' " . ($this->fields["helpdesk_hardware"] == 0 ? "selected" : "") . " >" . DROPDOWN_EMPTY_VALUE . "</option>\n"; echo "<option value=\"" . pow(2, HELPDESK_MY_HARDWARE) . "\" " . ($this->fields["helpdesk_hardware"] == pow(2, HELPDESK_MY_HARDWARE) ? "selected" : "") . " >" . $LANG['tracking'][1] . "</option>\n"; echo "<option value=\"" . pow(2, HELPDESK_ALL_HARDWARE) . "\" " . ($this->fields["helpdesk_hardware"] == pow(2, HELPDESK_ALL_HARDWARE) ? "selected" : "") . " >" . $LANG['setup'][351] . "</option>\n"; echo "<option value=\"" . (pow(2, HELPDESK_MY_HARDWARE) + pow(2, HELPDESK_ALL_HARDWARE)) . "\" " . ($this->fields["helpdesk_hardware"] == pow(2, HELPDESK_MY_HARDWARE) + pow(2, HELPDESK_ALL_HARDWARE) ? "selected" : "") . " >" . $LANG['tracking'][1] . " + " . $LANG['setup'][351] . "</option>"; echo "</select></td>\n"; echo "<td>" . $LANG['setup'][352] . " :</td>"; echo "<td><input type='hidden' name='_helpdesk_item_types' value='1'>"; echo "<select name='helpdesk_item_type[]' multiple size='3'>"; foreach ($CFG_GLPI["ticket_types"] as $key => $itemtype) { if (class_exists($itemtype)) { if (!isPluginItemType($itemtype)) { // No Plugin for the moment $item = new $itemtype(); echo "<option value='" . $itemtype . "' " . (in_array($itemtype, $this->fields["helpdesk_item_type"]) ? " selected" : "") . ">" . $item->getTypeName() . "</option>\n"; } } else { unset($CFG_GLPI["ticket_types"][$key]); } } echo "</select></td>"; echo "</tr>\n"; echo "<tr class='tab_bg_5'><th colspan='6'>" . $LANG['profiles'][38] . "</th>"; echo "</tr>\n"; echo "<tr class='tab_bg_2'>"; echo "<td>" . $LANG['profiles'][32] . " :</td><td>"; Dropdown::showYesNo("show_assign_ticket", $this->fields["show_assign_ticket"]); echo "</td>"; echo "<td>" . $LANG['profiles'][26] . " :</td><td>"; Dropdown::showYesNo("show_group_ticket", $this->fields["show_group_ticket"]); echo "</td>"; echo "<td>" . $LANG['profiles'][7] . " :</td><td>"; Dropdown::showYesNo("show_all_ticket", $this->fields["show_all_ticket"]); echo "</td></tr>\n"; echo "<tr class='tab_bg_2'>"; echo "<td>" . $LANG['profiles'][9] . " :</td><td>"; Dropdown::showYesNo("observe_ticket", $this->fields["observe_ticket"]); echo "</td>"; echo "<td>" . $LANG['profiles'][8] . " :</td><td>"; Dropdown::showYesNo("show_full_ticket", $this->fields["show_full_ticket"]); echo "</td>"; echo "<td>" . $LANG['Menu'][13] . " :</td><td>"; Dropdown::showYesNo("statistic", $this->fields["statistic"]); echo "</td></tr>\n"; echo "<tr class='tab_bg_2'>"; echo "<td>" . $LANG['profiles'][20] . " :</td><td>"; Dropdown::showYesNo("show_planning", $this->fields["show_planning"]); echo "</td>"; echo "<td>" . $LANG['profiles'][36] . " :</td><td>"; Dropdown::showYesNo("show_group_planning", $this->fields["show_group_planning"]); echo "</td>"; echo "<td>" . $LANG['profiles'][21] . " :</td><td>"; Dropdown::showYesNo("show_all_planning", $this->fields["show_all_planning"]); echo "</td></tr>\n"; echo "</table><br><table class='tab_cadre_fixe'>"; $tabstatus = Ticket::getAllStatusArray(); echo "<th colspan='" . (count($tabstatus) + 1) . "'>" . $LANG['setup'][615] . "</th>"; echo "<tr class='tab_bg_1'><td class='b center'>" . $LANG['setup'][616]; echo "<input type='hidden' name='_cycles' value='1'</td>"; foreach ($tabstatus as $label) { echo "<td class='center'>{$label}</td>"; } echo "</tr>\n"; foreach ($tabstatus as $from => $label) { echo "<tr class='tab_bg_2'><td class='tab_bg_1'>{$label}</td>"; foreach ($tabstatus as $dest => $label) { echo "<td class='center'>"; if ($dest == $from) { echo Dropdown::getYesNo(1); } else { Dropdown::showYesNo("_cycle[{$from}][{$dest}]", !isset($this->fields['helpdesk_status'][$from][$dest]) || $this->fields['helpdesk_status'][$from][$dest]); } echo "</td>"; } echo "</tr>\n"; } if ($canedit && $closeform) { echo "<tr class='tab_bg_1'>"; echo "<td colspan='" . (count($tabstatus) + 1) . "' class='center'>"; echo "<input type='hidden' name='id' value={$ID}>"; echo "<input type='submit' name='update' value=\"" . $LANG['buttons'][7] . "\" class='submit'>"; echo "</td></tr>\n"; echo "</table></form>\n"; } else { echo "</table>\n"; } echo "</div>"; }