public function showQueue()
{
try {
$oAsteriskLogin = $this->_getConfigManager();
//get agent_id based on agent number
$astParams = array('server' => '127.0.0.1', 'port' => '5038');
$oAIM = new Net_AsteriskManager($astParams);
$oAIM->connect();
$result = $oAIM->login($oAsteriskLogin[0], $oAsteriskLogin[1]);
$result = $oAIM->_sendCommand("Action: EVENTS\r\n" . "EVENTMASK: OFF\r\n\r\n");
$result = $oAIM->getQueues();
$oAIM->logout();
$oAIM->close();
return $this->convertJsonData($result);
} catch (Exception $e) {
$this->errMsg = '(internal) showQueue failed: ' . $e->getMessage();
return FALSE;
}
}
function spycall($agent_number, $supervisor_queue, $whisper)
{
try {
$oAsteriskLogin = $this->_getConfigManager();
$spy_number = '771';
//($whisper?'771':'772');
//$channel = 'Local/'.$supervisor_queue.'@ext-queues';
$channel = 'SIP/' . $supervisor_queue;
$var = array('AGENT' => $agent_number, 'WHISPER' => $whisper ? 'w' : '');
$astParams = array('server' => '127.0.0.1', 'port' => '5038');
$oAIM = new Net_AsteriskManager($astParams);
$oAIM->connect();
$result = $oAIM->login($oAsteriskLogin[0], $oAsteriskLogin[1]);
$result = $oAIM->_sendCommand("Action: EVENTS\r\n" . "EVENTMASK: OFF\r\n\r\n");
$result = $oAIM->originateCall($spy_number, $channel, 'from-internal', $agent_number, 1, 30000, $var, null);
$oAIM->logout();
$oAIM->close();
return $result;
} catch (PEAR_Exception $e) {
$this->errMsg = '(internal) spycall: ' . $e->getMessage();
return TRUE;
//work arround for right action but show error
}
}
