/**
* Converts a note to a draft or an email
*
* @param int $note_id The id of the note
* @param string $target What the note should be converted too (email, etc)
* @param bool $authorize_sender If $authorize_sender If the sender should be added to authorized senders list.
* @return int
*/
public static function convertNote($note_id, $target, $authorize_sender = false)
{
$issue_id = self::getIssueID($note_id);
$email_account_id = Email_Account::getEmailAccount();
$blocked_message = self::getBlockedMessage($note_id);
$unknown_user = self::getUnknownUser($note_id);
$structure = Mime_Helper::decode($blocked_message, true, true);
$body = $structure->body;
$sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from']));
$current_usr_id = Auth::getUserID();
if ($target == 'email') {
if (Mime_Helper::hasAttachments($structure)) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
list($blocked_message, $headers) = Mail_Helper::rewriteThreadingHeaders($issue_id, $blocked_message, @$structure->headers);
$t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_Helper::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$blocked_message, 'has_attachment' => $has_attachments, 'headers' => $headers);
// need to check for a possible customer association
if (!empty($structure->headers['from'])) {
$details = Email_Account::getDetails($email_account_id);
// check from the associated project if we need to lookup any customers by this email address
if (CRM::hasCustomerIntegration($details['ema_prj_id'])) {
$crm = CRM::getInstance($details['ema_prj_id']);
// check for any customer contact association
try {
$contact = $crm->getContactByEmail($sender_email);
$issue_contract = $crm->getContract(Issue::getContractID($issue_id));
if ($contact->canAccessContract($issue_contract)) {
$t['customer_id'] = $issue_contract->getCustomerID();
}
} catch (CRMException $e) {
}
}
}
if (empty($t['customer_id'])) {
$update_type = 'staff response';
$t['customer_id'] = null;
} else {
$update_type = 'customer action';
}
$res = Support::insertEmail($t, $structure, $sup_id);
if ($res != -1) {
Support::extractAttachments($issue_id, $structure);
// notifications about new emails are always external
$internal_only = false;
// special case when emails are bounced back, so we don't want to notify the customer about those
if (Notification::isBounceMessage($sender_email)) {
$internal_only = true;
}
Notification::notifyNewEmail($current_usr_id, $issue_id, $t, $internal_only, false, '', $sup_id);
Issue::markAsUpdated($issue_id, $update_type);
self::remove($note_id, false);
History::add($issue_id, $current_usr_id, 'note_converted_email', 'Note converted to e-mail (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id)));
// now add sender as an authorized replier
if ($authorize_sender) {
Authorized_Replier::manualInsert($issue_id, @$structure->headers['from']);
}
}
return $res;
}
// save message as a draft
$res = Draft::saveEmail($issue_id, $structure->headers['to'], $structure->headers['cc'], $structure->headers['subject'], $body, false, $unknown_user);
// remove the note, if the draft was created successfully
if ($res) {
self::remove($note_id, false);
$usr_id = $current_usr_id;
History::add($issue_id, $usr_id, 'note_converted_draft', 'Note converted to draft (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id)));
}
return $res;
}
/**
* Method used to associate a support email with an existing
* issue.
*
* @param integer $usr_id The user ID of the person performing this change
* @param integer $issue_id The issue ID
* @param array $items The list of email IDs to associate
* @param boolean $authorize If the senders should be added the authorized repliers list
* @return integer 1 if it worked, -1 otherwise
*/
public static function associate($usr_id, $issue_id, $items, $authorize = false)
{
$res = self::associateEmail($usr_id, $issue_id, $items);
if ($res != 1) {
return -1;
}
$stmt = 'SELECT
sup_id,
seb_full_email
FROM
{{%support_email}},
{{%support_email_body}}
WHERE
sup_id=seb_sup_id AND
sup_id IN (' . DB_Helper::buildList($items) . ')';
$res = DB_Helper::getInstance()->getAll($stmt, $items);
foreach ($res as $row) {
// since downloading email should make the emails 'public', send 'false' below as the 'internal_only' flag
$structure = Mime_Helper::decode($row['seb_full_email'], true, false);
if (Mime_Helper::hasAttachments($structure)) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
$t = array('issue_id' => $issue_id, 'message_id' => @$structure->headers['message-id'], 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => Mime_Helper::getMessageBody($structure), 'full_email' => $row['seb_full_email'], 'has_attachment' => $has_attachments, 'headers' => @$structure->headers);
$prj_id = Issue::getProjectID($t['issue_id']);
if (Workflow::shouldAutoAddToNotificationList($prj_id)) {
self::addExtraRecipientsToNotificationList($prj_id, $t, false);
}
Notification::notifyNewEmail($usr_id, $issue_id, $t, false, false, '', $row['sup_id']);
if ($authorize) {
Authorized_Replier::manualInsert($issue_id, Mail_Helper::getEmailAddress(@$structure->headers['from']), false);
}
}
return 1;
}
/**
* Routes a note to the correct issue
*
* @param string $full_message The full note
* @return mixed true or array(ERROR_CODE, ERROR_STRING) in case of failure
*/
public static function route_notes($full_message)
{
// save the full message for logging purposes
Note::saveRoutedNote($full_message);
// join the Content-Type line (for easier parsing?)
if (preg_match('/^boundary=/m', $full_message)) {
$pattern = "#(Content-Type: multipart/.+); ?\r?\n(boundary=.*)\$#im";
$replacement = '$1; $2';
$full_message = preg_replace($pattern, $replacement, $full_message);
}
list($headers) = Mime_Helper::splitHeaderBody($full_message);
// need some validation here
if (empty($full_message)) {
return array(self::EX_NOINPUT, ev_gettext('Error: The email message was empty.') . "\n");
}
// remove the reply-to: header
if (preg_match('/^reply-to:.*/im', $full_message)) {
$full_message = preg_replace("/^(reply-to:).*\n/im", '', $full_message, 1);
}
// check if the email routing interface is even supposed to be enabled
$setup = Setup::get();
if ($setup['note_routing']['status'] != 'enabled') {
return array(self::EX_CONFIG, ev_gettext('Error: The internal note routing interface is disabled.') . "\n");
}
if (empty($setup['note_routing']['address_prefix'])) {
return array(self::EX_CONFIG, ev_gettext('Error: Please configure the email address prefix.') . "\n");
}
if (empty($setup['note_routing']['address_host'])) {
return array(self::EX_CONFIG, ev_gettext('Error: Please configure the email address domain.') . "\n");
}
$structure = Mime_Helper::decode($full_message, true, true);
// find which issue ID this email refers to
if (isset($structure->headers['to'])) {
$issue_id = self::getMatchingIssueIDs($structure->headers['to'], 'note');
}
// validation is always a good idea
if (empty($issue_id) and isset($structure->headers['cc'])) {
// we need to try the Cc header as well
$issue_id = self::getMatchingIssueIDs($structure->headers['cc'], 'note');
}
if (empty($issue_id)) {
return array(self::EX_DATAERR, ev_gettext('Error: The routed note had no associated Eventum issue ID or had an invalid recipient address.') . "\n");
}
$prj_id = Issue::getProjectID($issue_id);
// check if the sender is allowed in this issue' project and if it is an internal user
$sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from']));
$sender_usr_id = User::getUserIDByEmail($sender_email, true);
if ((empty($sender_usr_id) || User::getRoleByUser($sender_usr_id, $prj_id) < User::ROLE_USER || User::isPartner($sender_usr_id) && !Access::canViewInternalNotes($issue_id, $sender_usr_id)) && !Workflow::canSendNote($prj_id, $issue_id, $sender_email, $structure)) {
return array(self::EX_NOPERM, ev_gettext("Error: The sender of this email is not allowed in the project associated with issue #{$issue_id}.") . "\n");
}
if (empty($sender_usr_id)) {
$sender_usr_id = APP_SYSTEM_USER_ID;
$unknown_user = $structure->headers['from'];
} else {
$unknown_user = false;
}
AuthCookie::setAuthCookie($sender_usr_id);
AuthCookie::setProjectCookie($prj_id);
// parse the Cc: list, if any, and add these internal users to the issue notification list
$addresses = array();
$to_addresses = Mail_Helper::getEmailAddresses(@$structure->headers['to']);
if (count($to_addresses)) {
$addresses = $to_addresses;
}
$cc_addresses = Mail_Helper::getEmailAddresses(@$structure->headers['cc']);
if (count($cc_addresses)) {
$addresses = array_merge($addresses, $cc_addresses);
}
$cc_users = array();
foreach ($addresses as $email) {
$cc_usr_id = User::getUserIDByEmail(strtolower($email), true);
if (!empty($cc_usr_id) && User::getRoleByUser($cc_usr_id, $prj_id) >= User::ROLE_USER) {
$cc_users[] = $cc_usr_id;
}
}
$body = $structure->body;
$reference_msg_id = Mail_Helper::getReferenceMessageID($headers);
if (!empty($reference_msg_id)) {
$parent_id = Note::getIDByMessageID($reference_msg_id);
} else {
$parent_id = false;
}
// insert the new note and send notification about it
$_POST = array('title' => @$structure->headers['subject'], 'note' => $body, 'note_cc' => $cc_users, 'add_extra_recipients' => 'yes', 'message_id' => @$structure->headers['message-id'], 'parent_id' => $parent_id);
// add the full email to the note if there are any attachments
// this is needed because the front end code will display attachment links
if (Mime_Helper::hasAttachments($structure)) {
$_POST['full_message'] = $full_message;
}
$usr_id = Auth::getUserID();
$res = Note::insertFromPost($usr_id, $issue_id, $unknown_user, false);
// need to handle attachments coming from notes as well
if ($res != -1) {
Support::extractAttachments($issue_id, $structure, true, $res);
}
// FIXME! $res == -2 is not handled
History::add($issue_id, $usr_id, 'note_routed', 'Note routed from {user}', array('user' => $structure->headers['from']));
return true;
}
/**
* Method used to associate a support email with an existing
* issue.
*
* @access public
* @param integer $usr_id The user ID of the person performing this change
* @param integer $issue_id The issue ID
* @param array $items The list of email IDs to associate
* @param boolean $authorize If the senders should be added the authorized repliers list
* @return integer 1 if it worked, -1 otherwise
*/
function associate($usr_id, $issue_id, $items, $authorize = false)
{
$res = Support::associateEmail($usr_id, $issue_id, $items);
if ($res == 1) {
$stmt = "SELECT\n sup_id,\n seb_full_email\n FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "support_email,\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "support_email_body\n WHERE\n sup_id=seb_sup_id AND\n sup_id IN (" . @implode(", ", Misc::escapeInteger($items)) . ")";
$res = $GLOBALS["db_api"]->dbh->getAll($stmt, DB_FETCHMODE_ASSOC);
for ($i = 0; $i < count($res); $i++) {
// since downloading email should make the emails 'public', send 'false' below as the 'internal_only' flag
$structure = Mime_Helper::decode($res[$i]['seb_full_email'], true, false);
if (Mime_Helper::hasAttachments($res[$i]['seb_full_email'])) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
$t = array('issue_id' => $issue_id, 'message_id' => @$structure->headers['message-id'], 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => Mime_Helper::getMessageBody($structure), 'full_email' => $res[$i]['seb_full_email'], 'has_attachment' => $has_attachments, 'headers' => @$structure->headers);
Notification::notifyNewEmail($usr_id, $issue_id, $t, false, false, '', $res[$i]['sup_id']);
if ($authorize) {
Authorized_Replier::manualInsert($issue_id, Mail_API::getEmailAddress(@$structure->headers['from']), false);
}
}
return 1;
} else {
return -1;
}
}
/**
* Routes a note to the correct issue
*
* @param string $full_message The full note
*/
function route_notes($full_message)
{
global $HTTP_POST_VARS;
// save the full message for logging purposes
Note::saveRoutedNote($full_message);
if (preg_match("/^(boundary=).*/m", $full_message)) {
$pattern = "/(Content-Type: multipart\\/)(.+); ?\r?\n(boundary=)(.*)\$/im";
$replacement = '$1$2; $3$4';
$full_message = preg_replace($pattern, $replacement, $full_message);
}
list($headers, ) = Mime_Helper::splitHeaderBody($full_message);
// need some validation here
if (empty($full_message)) {
return array(66, "Error: The email message was empty.\n");
}
//
// DON'T EDIT ANYTHING BELOW THIS LINE
//
// remove the reply-to: header
if (preg_match("/^(reply-to:).*/im", $full_message)) {
$full_message = preg_replace("/^(reply-to:).*\n/im", '', $full_message, 1);
}
// check if the email routing interface is even supposed to be enabled
$setup = Setup::load();
if (@$setup['note_routing']['status'] != 'enabled') {
return array(78, "Error: The internal note routing interface is disabled.\n");
}
$prefix = $setup['note_routing']['address_prefix'];
// escape plus signs so '*****@*****.**' becomes a valid routing address
$prefix = str_replace('+', '\\+', $prefix);
$mail_domain = quotemeta($setup['note_routing']['address_host']);
if (empty($prefix)) {
return array(78, "Error: Please configure the email address prefix.\n");
}
if (empty($mail_domain)) {
return array(78, "Error: Please configure the email address domain.\n");
}
$structure = Mime_Helper::decode($full_message, true, true);
// find which issue ID this email refers to
@preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $structure->headers['to'], $matches);
@($issue_id = $matches[1]);
// validation is always a good idea
if (empty($issue_id)) {
// we need to try the Cc header as well
@preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $structure->headers['cc'], $matches);
if (!empty($matches[1])) {
$issue_id = $matches[1];
} else {
return array(65, "Error: The routed note had no associated Eventum issue ID or had an invalid recipient address.\n");
}
}
$prj_id = Issue::getProjectID($issue_id);
// check if the sender is allowed in this issue' project and if it is an internal user
$users = Project::getUserEmailAssocList($prj_id, 'active', User::getRoleID('Customer'));
$sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from']));
$user_emails = array_map('strtolower', array_values($users));
if (!in_array($sender_email, $user_emails)) {
return array(77, "Error: The sender of this email is not allowed in the project associated with issue #{$issue_id}.\n");
}
Auth::createFakeCookie(User::getUserIDByEmail($sender_email), $prj_id);
// parse the Cc: list, if any, and add these internal users to the issue notification list
$users = array_flip($users);
$addresses = array();
$to_addresses = Mail_API::getEmailAddresses(@$structure->headers['to']);
if (count($to_addresses)) {
$addresses = $to_addresses;
}
$cc_addresses = Mail_API::getEmailAddresses(@$structure->headers['cc']);
if (count($cc_addresses)) {
$addresses = array_merge($addresses, $cc_addresses);
}
$cc_users = array();
foreach ($addresses as $email) {
if (in_array(strtolower($email), $user_emails)) {
$cc_users[] = $users[$email];
}
}
$body = Mime_Helper::getMessageBody($structure);
$reference_msg_id = Mail_API::getReferenceMessageID($headers);
if (!empty($reference_msg_id)) {
$parent_id = Note::getIDByMessageID($reference_msg_id);
} else {
$parent_id = false;
}
// insert the new note and send notification about it
$HTTP_POST_VARS = array('title' => @$structure->headers['subject'], 'note' => $body, 'note_cc' => $cc_users, 'add_extra_recipients' => 'yes', 'message_id' => @$structure->headers['message-id'], 'parent_id' => $parent_id);
// add the full email to the note if there are any attachments
// this is needed because the front end code will display attachment links
if (Mime_Helper::hasAttachments($full_message)) {
$HTTP_POST_VARS['blocked_msg'] = $full_message;
}
$res = Note::insert(Auth::getUserID(), $issue_id, false, false);
// need to handle attachments coming from notes as well
if ($res != -1) {
Support::extractAttachments($issue_id, $full_message, true, $res);
}
History::add($issue_id, Auth::getUserID(), History::getTypeID('note_routed'), "Note routed from " . $structure->headers['from']);
return true;
}
