/** * Method used to extract and associate attachments in an email * to the given issue. * * @param integer $issue_id The issue ID * @param mixed $input The full body of the message or decoded email. * @param boolean $internal_only Whether these files are supposed to be internal only or not * @param integer $associated_note_id The note ID that these attachments should be associated with * @return void */ public static function extractAttachments($issue_id, $input, $internal_only = false, $associated_note_id = null) { if (!is_object($input)) { $input = Mime_Helper::decode($input, true, true); } // figure out who should be the 'owner' of this attachment $sender_email = strtolower(Mail_Helper::getEmailAddress($input->headers['from'])); $usr_id = User::getUserIDByEmail($sender_email); $prj_id = Issue::getProjectID($issue_id); $unknown_user = false; if (empty($usr_id)) { if (CRM::hasCustomerIntegration($prj_id)) { // try checking if a customer technical contact has this email associated with it try { $crm = CRM::getInstance($prj_id); $contact = $crm->getContactByEmail($sender_email); $usr_id = User::getUserIDByContactID($contact->getContactID()); } catch (CRMException $e) { $usr_id = null; } } if (empty($usr_id)) { // if we couldn't find a real customer by that email, set the usr_id to be the system user id, // and store the actual email address in the unknown_user field. $usr_id = APP_SYSTEM_USER_ID; $unknown_user = $input->headers['from']; } } // now for the real thing $attachments = Mime_Helper::getAttachments($input); if (count($attachments) > 0) { if (empty($associated_note_id)) { $history_log = ev_gettext('Attachment originated from an email'); } else { $history_log = ev_gettext('Attachment originated from a note'); } $iaf_ids = array(); foreach ($attachments as &$attachment) { $attach = Workflow::shouldAttachFile($prj_id, $issue_id, $usr_id, $attachment); if (!$attach) { continue; } $iaf_id = Attachment::addFile(0, $attachment['filename'], $attachment['filetype'], $attachment['blob']); if (!$iaf_id) { continue; } $iaf_ids[] = $iaf_id; } if ($iaf_ids) { Attachment::attachFiles($issue_id, $usr_id, $iaf_ids, $internal_only, $history_log, $unknown_user, $associated_note_id); } // mark the note as having attachments (poor man's caching system) if ($associated_note_id != false) { Note::setAttachmentFlag($associated_note_id); } } }
/** * Method used to extract and associate attachments in an email * to the given issue. * * @access public * @param integer $issue_id The issue ID * @param string $full_email The full contents of the email * @param boolean $internal_only Whether these files are supposed to be internal only or not * @param integer $associated_note_id The note ID that these attachments should be associated with * @return void */ function extractAttachments($issue_id, $full_email, $internal_only = false, $associated_note_id = false) { // figure out who should be the 'owner' of this attachment $structure = Mime_Helper::decode($full_email, false, false); $sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from'])); $usr_id = User::getUserIDByEmail($sender_email); $unknown_user = false; if (empty($usr_id)) { $prj_id = Issue::getProjectID($issue_id); if (Customer::hasCustomerIntegration($prj_id)) { // try checking if a customer technical contact has this email associated with it list(, $contact_id) = Customer::getCustomerIDByEmails($prj_id, array($sender_email)); if (!empty($contact_id)) { $usr_id = User::getUserIDByContactID($contact_id); } } if (empty($usr_id)) { // if we couldn't find a real customer by that email, set the usr_id to be the system user id, // and store the actual email address in the unknown_user field. $usr_id = APP_SYSTEM_USER_ID; $unknown_user = $structure->headers['from']; } } // now for the real thing $attachments = Mime_Helper::getAttachments($full_email); if (count($attachments) > 0) { if (empty($associated_note_id)) { $history_log = 'Attachment originated from an email'; } else { $history_log = 'Attachment originated from a note'; } $attachment_id = Attachment::add($issue_id, $usr_id, $history_log, $internal_only, $unknown_user, $associated_note_id); for ($i = 0; $i < count($attachments); $i++) { Attachment::addFile($attachment_id, $issue_id, $attachments[$i]['filename'], $attachments[$i]['filetype'], $attachments[$i]['blob']); } // mark the note as having attachments (poor man's caching system) if ($associated_note_id != false) { Note::setAttachmentFlag($associated_note_id); } } }