public function NewTicket($subject, $message, $depid, $creatorid, $userid)
{
if (strlen($subject) < 3 || strlen($subject) > 255) {
throw new Exception("ticket's subject too long or too short");
}
if (!is_numeric($depid) || !is_numeric($creatorid) || !is_numeric($userid)) {
throw new Exception("department, creator or user id in wrong format");
}
$user = User::getInstance();
$dep = Department::getInstance();
$depdata = $dep->FetchData($depid);
$crdata = $user->FetchData($creatorid);
$userdata = $user->FetchData($userid);
if ($userdata['status'] == 'Admin') {
throw new Exception("Ticket cannot be created for admin");
} elseif ($depdata['type'] == 'Private') {
throw new Exception("Users cannot submit tickets to private deprtments");
}
$ticket = Ticket::getInstance();
$tid = $ticket->Create(array('depid' => $depid, 'subject' => $subject, 'userid' => $userid));
$this->Create($tid, $creatorid, $message);
return $tid;
}
require_once '../classes/class.smartyclass.php';
$TML = new SmartyClass();
$operator = Operator::getInstance()->GetLoggedOperator();
$threadid = verify_param("thread", "/^\\d{1,8}\$/");
$token = verify_param("token", "/^\\d{1,8}\$/");
$thread = Thread::getInstance()->GetThreadById($threadid);
$visitSession = VisitSession::GetInstance()->GetVisitSessionById($thread['visitsessionid']);
$TML->assign('visit_session', $visitSession);
if (!$thread || !isset($thread['token']) || $token != $thread['token']) {
die("wrong thread");
}
$nextid = verify_param("nextoperatorid", "/^\\d{1,8}\$/");
$nextdepartmentid = verify_param("nextdepartmentid", "/^\\d{1,8}\$/");
$page = array();
if (!empty($nextid)) {
$nextOperator = Operator::getInstance()->GetOperatorById($nextid);
$TML->assign('nextoperator', $nextOperator);
}
if (!empty($nextdepartmentid)) {
$nextdepartment = Department::getInstance()->getById($nextdepartmentid, Resources::getCurrentLocale());
$TML->assign('nextdepartment', $nextdepartment);
}
$errors = array();
ThreadProcessor::getInstance()->ProcessThread($threadid, 'redirect', array('nextoperatorid' => $nextid, 'nextdepartmentid' => $nextdepartmentid, 'operator' => Operator::getInstance()->GetLoggedOperator()));
$TML->assign('page_settings', $page);
if (count($errors) > 0) {
$TML->assign('errors', $errors);
$TML->display('chat_error.tpl');
} else {
$TML->display('redirected.tpl');
}
public static function UserAddTicket()
{
$xtpl = self::$xtpl;
$dep = Department::getInstance();
$xtpl->assign('SUPPCURR', 'current');
$xtpl->assign('NEWTCURR', 'current');
$deps = $dep->GetButch("", '`type` = "Public"');
if (count($deps) < 1) {
$xtpl->parse('main.addticket.depinfo');
} else {
for ($i = 0; $i < count($deps); $i++) {
$xtpl->assign('DEP', $deps[$i]);
$xtpl->parse('main.addticket.ticket.deprow');
}
$xtpl->parse('main.addticket.ticket');
}
$xtpl->parse('main.addticket');
$xtpl->parse('main');
$xtpl->out('main');
}
function deleteDepartment()
{
Department::getInstance()->deleteDepartment($_REQUEST['id']);
header("Location: " . AdminURL::getInstance()->getURL('departments'));
exit;
}
case 'delcurr':
$curr = Currency::getInstance();
$curr->Delete($_REQUEST['id']);
Page::ManageCurrencies();
break;
case 'delorder':
if (!is_numeric($_REQUEST['orderid'])) {
Page::$messages[] = array('type' => 'attention', 'message' => 'Order ID is not set');
} else {
$order = Order::getInstance();
$order->Delete($_REQUEST['orderid']);
Page::ManageOrders();
}
break;
case 'updatedep':
$dep = Department::getInstance();
$dep->id = $_POST['depid'];
$dep->Update('name', $_POST['depname']);
$dep->Update('type', $_POST['type']);
Page::ManageDepartments();
break;
case 'updatelangs':
$lang = Lang::getInstance();
$lang->UpdateLangs();
Page::GeneralSettings();
break;
case 'updatelang':
$setting = Settings::getInstance();
$setting->Update('system.lang.default', $_POST['langcode']);
Page::GeneralSettings();
break;