function forgot_tid() { global $hesk_settings, $hesklang; require HESK_PATH . 'inc/email_functions.inc.php'; $email = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or hesk_process_messages($hesklang['enter_valid_email'], 'ticket.php?remind=1'); if (isset($_POST['open_only'])) { $hesk_settings['open_only'] = $_POST['open_only'] == 1 ? 1 : 0; } /* Prepare ticket statuses */ $my_status = array(0 => $hesklang['open'], 1 => $hesklang['wait_staff_reply'], 2 => $hesklang['wait_cust_reply'], 3 => $hesklang['closed'], 4 => $hesklang['in_progress'], 5 => $hesklang['on_hold']); /* Get ticket(s) from database */ hesk_load_database_functions(); hesk_dbConnect(); // Get tickets from the database $res = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN ('0','1','2','4','5') AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC '); $num = hesk_dbNumRows($res); if ($num < 1) { if ($hesk_settings['open_only']) { hesk_process_messages($hesklang['noopen'], 'ticket.php?remind=1&e=' . $email); } else { hesk_process_messages($hesklang['tid_not_found'], 'ticket.php?remind=1&e=' . $email); } } $tid_list = ''; $name = ''; $email_param = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($email) : ''; while ($my_ticket = hesk_dbFetchAssoc($res)) { $name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0); $tid_list .= "\n{$hesklang['trackID']}: " . $my_ticket['trackid'] . "\n{$hesklang['subject']}: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "\n{$hesklang['status']}: " . $my_status[$my_ticket['status']] . "\n{$hesk_settings['hesk_url']}/ticket.php?track={$my_ticket['trackid']}{$email_param}\n"; } /* Get e-mail message for customer */ $msg = hesk_getEmailMessage('forgot_ticket_id', '', 0, 0, 1); $msg = str_replace('%%NAME%%', $name, $msg); $msg = str_replace('%%NUM%%', $num, $msg); $msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg); $msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg); $msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg); $subject = hesk_getEmailSubject('forgot_ticket_id'); /* Send e-mail */ hesk_mail($email, $subject, $msg); /* Show success message */ $tmp = '<b>' . $hesklang['tid_sent'] . '!</b>'; $tmp .= '<br /> <br />' . $hesklang['tid_sent2'] . '.'; $tmp .= '<br /> <br />' . $hesklang['check_spambox']; hesk_process_messages($tmp, 'ticket.php?e=' . $email, 'SUCCESS'); exit; }
* with the European Union. * Removing any of the copyright notices without purchasing a license * is expressly forbidden. To remove HESK copyright notice you must purchase * a license for this script. For more information on how to obtain * a license please visit the page below: * https://www.hesk.com/buy.php *******************************************************************************/ define('IN_SCRIPT', 1); define('HESK_PATH', '../'); /* Get all the required files and functions */ require HESK_PATH . 'hesk_settings.inc.php'; require HESK_PATH . 'inc/common.inc.php'; require HESK_PATH . 'inc/admin_functions.inc.php'; require_once HESK_PATH . 'inc/knowledgebase_functions.inc.php'; hesk_load_database_functions(); hesk_session_start(); hesk_dbConnect(); hesk_isLoggedIn(); /* Is Knowledgebase enabled? */ if (!$hesk_settings['kb_enable']) { hesk_error($hesklang['kbdis']); } /* Can this user manage Knowledgebase or just view it? */ $can_man_kb = hesk_checkPermission('can_man_kb', 0); /* Any category ID set? */ $catid = intval(hesk_GET('category', 1)); $artid = intval(hesk_GET('article', 0)); if (isset($_GET['search'])) { $query = hesk_input(hesk_GET('search')); } else {
function forgot_tid() { global $hesk_settings, $hesklang; require HESK_PATH . 'inc/email_functions.inc.php'; $email = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or hesk_process_messages($hesklang['enter_valid_email'], 'ticket.php?remind=1'); /* Prepare ticket statuses */ $my_status = array(0 => $hesklang['open'], 1 => $hesklang['wait_staff_reply'], 2 => $hesklang['wait_cust_reply'], 3 => $hesklang['closed'], 4 => $hesklang['in_progress'], 5 => $hesklang['on_hold']); /* Get ticket(s) from database */ hesk_load_database_functions(); hesk_dbConnect(); // Get tickets from the database $res = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN ('0','1','2','4','5') AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC '); $num = hesk_dbNumRows($res); if ($num < 1) { if ($hesk_settings['open_only']) { hesk_process_messages($hesklang['noopen'], 'ticket.php?remind=1&e=' . $email); } else { hesk_process_messages($hesklang['tid_not_found'], 'ticket.php?remind=1&e=' . $email); } } $tid_list = ''; $name = ''; $email_param = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($email) : ''; while ($my_ticket = hesk_dbFetchAssoc($res)) { $name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0); $tid_list .= "\r\n{$hesklang['trackID']}: " . $my_ticket['trackid'] . "\r\n{$hesklang['subject']}: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "\r\n{$hesklang['status']}: " . $my_status[$my_ticket['status']] . "\r\n{$hesk_settings['hesk_url']}/ticket.php?track={$my_ticket['trackid']}{$email_param}\r\n"; } /* Get e-mail message for customer */ $msg = hesk_getEmailMessage('forgot_ticket_id', '', 0, 0, 1); $msg = str_replace('%%NAME%%', $name, $msg); $msg = str_replace('%%NUM%%', $num, $msg); $msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg); $msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg); $msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg); $subject = hesk_getEmailSubject('forgot_ticket_id'); /* Send e-mail */ hesk_mail($email, $subject, $msg); /* Show success message */ $tmp = '<b>' . $hesklang['tid_sent'] . '!</b>'; $tmp .= '<br /> <br />' . $hesklang['tid_sent2'] . '.'; $tmp .= '<br /> <br />' . $hesklang['check_spambox']; hesk_process_messages($tmp, 'ticket.php?e=' . $email, 'SUCCESS'); exit; /* Print header */ $hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['tid_sent']; require_once HESK_PATH . 'inc/header.inc.php'; ?> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="3"><img src="img/headerleftsm.jpg" width="3" height="25" alt="" /></td> <td class="headersm"><?php hesk_showTopBar($hesklang['tid_sent']); ?> </td> <td width="3"><img src="img/headerrightsm.jpg" width="3" height="25" alt="" /></td> </tr> </table> <table width="100%" border="0" cellspacing="0" cellpadding="3"> <tr> <td><span class="smaller"><a href="<?php echo $hesk_settings['site_url']; ?> " class="smaller"><?php echo $hesk_settings['site_title']; ?> </a> > <a href="<?php echo $hesk_settings['hesk_url']; ?> " class="smaller"><?php echo $hesk_settings['hesk_title']; ?> </a> > <?php echo $hesklang['tid_sent']; ?> </span></td> </tr> </table> </td> </tr> <tr> <td> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td> <td class="roundcornerstop"></td> <td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td> </tr> <tr> <td class="roundcornersleft"> </td> <td> <p> </p> <p align="center"><?php echo $hesklang['tid_sent2']; ?> </p> <p align="center"><b><?php echo $hesklang['check_spambox']; ?> </b></p> <p> </p> <p align="center"><a href="<?php echo $hesk_settings['hesk_url']; ?> "><?php echo $hesk_settings['hesk_title']; ?> </a></p> <p> </p> </td> <td class="roundcornersright"> </td> </tr> <tr> <td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td> <td class="roundcornersbottom"></td> <td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td> </tr> </table> <?php }