/**
* Function to delete ticket
* @param type $id
* @param type Tickets $ticket
* @return type string
*/
public function delete($id, Tickets $ticket)
{
$ticket_delete = $ticket->where('id', '=', $id)->first();
if ($ticket_delete->status == 5) {
$ticket_delete->delete();
$ticket_threads = Ticket_Thread::where('ticket_id', '=', $id)->get();
foreach ($ticket_threads as $ticket_thread) {
$ticket_thread->delete();
}
$ticket_attachments = Ticket_attachments::where('ticket_id', '=', $id)->get();
foreach ($ticket_attachments as $ticket_attachment) {
$ticket_attachment->delete();
}
return "your ticket has been delete";
} else {
$ticket_delete->is_deleted = 1;
$ticket_delete->status = 5;
$ticket_delete->save();
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_delete->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_delete->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message . " " . Auth::user()->first_name . " " . Auth::user()->last_name;
$thread->save();
return "your ticket" . $ticket_delete->ticket_number . " has been delete";
}
}
/**
* Function to delete ticket
* @param type $id
* @param type Tickets $ticket
* @return type string
*/
public function delete($ids, $ticket)
{
try {
foreach ($ids as $id) {
$ticket_delete = $ticket->where('id', '=', $id)->first();
if ($ticket_delete) {
if ($ticket_delete->status == 5) {
$ticket_delete->delete();
$ticket_threads = Ticket_Thread::where('ticket_id', '=', $id)->get();
if ($ticket_threads) {
foreach ($ticket_threads as $ticket_thread) {
if ($ticket_thread) {
$ticket_thread->delete();
}
}
}
$ticket_attachments = Ticket_attachments::where('thread_id', '=', $id)->get();
if ($ticket_attachments) {
foreach ($ticket_attachments as $ticket_attachment) {
if ($ticket_attachment) {
$ticket_attachment->delete();
}
}
}
} else {
$ticket_delete->is_deleted = 0;
$ticket_delete->status = 5;
$ticket_delete->save();
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_delete->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_delete->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message . " " . Auth::user()->first_name . " " . Auth::user()->last_name;
$thread->save();
}
} else {
return "ticket not found";
}
}
return "your tickets has been deleted";
} catch (\Exception $e) {
return $e->getMessage();
}
}
