$do_feeds[$sm['id']] = 1; } } else { if ($sm['email_staff_ticket_reply'] && $sm['email_notify']) { $s_email_staff = 1; } $do_feeds[$sm['id']] = 1; } if ($s_email_staff) { $mem_offset = $sm['time_zone'] * 60 * 60 + $sm['dst_active'] * 60 * 60; $replace = array(); // Initialize for Security $replace['TICKET_ID'] = $t['id']; $replace['SUBJECT'] = $t['subject']; $replace['DEPARTMENT'] = $t['dname']; $replace['PRIORITY'] = $trellis->get_priority($t['priority']); $replace['SUB_DATE'] = $trellis->a5_date($t['date'], '', 0, 0, 1, $mem_offset, 1); $replace['REPLY'] = $email['message']; $replace['TICKET_LINK'] = $trellis->cache->data['config']['hd_url'] . "/admin.php?section=manage&act=tickets&code=view&id=" . $t['id']; if ($m['id']) { $replace['MEMBER'] = $m['name']; } else { $replace['MEMBER'] = $email['nickname']; } $trellis->send_email($sm['id'], 'staff_reply_ticket', $replace); } $s_email_staff = 0; // Reset } if (is_array($do_feeds)) { require_once TD_SRC . 'feed.php';