}
} else {
if ($sm['email_staff_ticket_reply'] && $sm['email_notify']) {
$s_email_staff = 1;
}
$do_feeds[$sm['id']] = 1;
}
if ($s_email_staff) {
$mem_offset = $sm['time_zone'] * 60 * 60 + $sm['dst_active'] * 60 * 60;
$replace = array();
// Initialize for Security
$replace['TICKET_ID'] = $t['id'];
$replace['SUBJECT'] = $t['subject'];
$replace['DEPARTMENT'] = $t['dname'];
$replace['PRIORITY'] = $trellis->get_priority($t['priority']);
$replace['SUB_DATE'] = $trellis->a5_date($t['date'], '', 0, 0, 1, $mem_offset, 1);
$replace['REPLY'] = $email['message'];
$replace['TICKET_LINK'] = $trellis->cache->data['config']['hd_url'] . "/admin.php?section=manage&act=tickets&code=view&id=" . $t['id'];
if ($m['id']) {
$replace['MEMBER'] = $m['name'];
} else {
$replace['MEMBER'] = $email['nickname'];
}
$trellis->send_email($sm['id'], 'staff_reply_ticket', $replace);
}
$s_email_staff = 0;
// Reset
}
if (is_array($do_feeds)) {
require_once TD_SRC . 'feed.php';
$feed = new feed();
$do_feeds[$sm['id']] = 1;
}
} else {
if ($sm['email_staff_ticket_reply']) {
$s_email_staff = 1;
}
$do_feeds[$sm['id']] = 1;
}
if ($s_email_staff) {
$replace = array();
// Initialize for Security
$replace['TICKET_ID'] = $t['id'];
$replace['SUBJECT'] = $t['subject'];
$replace['DEPARTMENT'] = $t['dname'];
$replace['PRIORITY'] = $trellis->get_priority($t['priority']);
$replace['SUB_DATE'] = $trellis->a5_date($t['date']);
$replace['REPLY'] = $email['message'];
$replace['TICKET_LINK'] = $trellis->cache->data['config']['hd_url'] . "/admin.php?section=manage&act=tickets&code=view&id=" . $t['id'];
if ($m['id']) {
$replace['MEMBER'] = $m['name'];
} else {
$replace['MEMBER'] = $email['nickname'];
}
$trellis->send_email($sm['id'], 'staff_reply_ticket', $replace);
}
$s_email_staff = 0;
// Reset
}
if (is_array($do_feeds)) {
require_once TD_SRC . 'feed.php';
$feed = new feed();
