$f->find_values($id);
$TicketNo = $id;
echo " <a href=\"" . $sess->url("/SupportComments.php") . $sess->add_query(array("cmd" => "Add", "TicketNo" => $TicketNo)) . "\">Add Comment</a> \n";
echo " <a href=SupportTickets.php>Back to Support Tickets List</a>";
$SrchLocation = $Location;
}
}
include 'phplib/locations.inc';
$id = $TicketNo;
echo "<h2>{$cmd} Support Ticket {$id} </h2> ";
$origcmd = $cmd;
switch ($cmd) {
case "View":
if ($UID = UserID($UserName)) {
echo "<h3>User Information</h3>\n";
$mf = new my_userinfoform();
$mf->find_values($UID);
$mf->freeze();
$mf->display();
}
echo "</td><td valign=top>";
echo "<h3>Ticket Details</h3>\n";
$cmd = $origcmd;
case "Delete":
case "Close":
$f->freeze();
case "Add":
case "Edit":
if (!isset($Location) and isset($SrchLocation)) {
$Location = $SrchLocation;
}
/* looked up user */
if (!$perm->have_perm("admin") and !$perm->have_perm("support")) {
if ($ContID != $ContactID and $EnteredBy != $auth->auth["uname"]) {
$str1 = "SupportComments: Access Denied ";
$str2 = "{$auth->auth}[uname] {$EnteredBy} {$UserName}";
Eventlog($str1, $str2, "Warning");
echo $str1 . $str2;
break;
}
}
case "Edit":
echo "<font class=bigTextBold>{$cmd} Support Comments <a href=SupportTickets.php>Back to Support Tickets List</a></font>\n";
echo "<table cellspacing=10><tr><td valign=top>";
$cmd = "View";
if ($ContactID) {
$mf = new my_userinfoform();
$mf->find_values($ContactID);
$mf->freeze();
$mf->display();
}
echo "</td><td>\n";
$cmd = "View";
$st->freeze();
$st->display();
echo "</td></tr></table>";
$cmd = $origcmd;
printf("<table>\n");
$db->query("select * from SupportComments where TicketNo='" . $TicketNo . "'");
while ($db->next_record()) {
$send = " <a href=" . $sess->url("/SupportComments.php") . $sess->add_query(array("cmd" => "Send", "id" => $db->f(0))) . ">send</a>";
if (empty($Mobile) and empty($Mail)) {