function SaveTicket($_group, $_country, $_cmb = false, $_custom = true, $_url = "", $changed = false)
{
global $INPUTS, $CONFIG, $INTERNAL, $GROUPS;
$isSpam = !empty($CONFIG["gl_sft"]) && createSPAMFilter();
$ticket = new Ticket(getObjectId("ticket_id", DATABASE_TICKETS), strtoupper(!empty($this->Language) ? $this->Language : $CONFIG["gl_default_language"]));
$ticket->Messages[0]->Id = $ticket->Id;
$ticket->Messages[0]->IP = getIP();
$group = $GROUPS[$_group];
if (!isTicketFlood() && !$isSpam) {
initData(array("INPUTS"));
$ticket->SenderUserId = $ticket->Messages[0]->SenderUserId = $this->UserId;
$ticket->Group = $_group;
$ticket->Messages[0]->Fullname = $this->Browsers[0]->Fullname = $group->GetServerInput($INPUTS[111], false, "", $changed);
$ticket->Messages[0]->Email = $this->Browsers[0]->Email = $group->GetServerInput($INPUTS[112], false, "", $changed);
$ticket->Messages[0]->Company = $this->Browsers[0]->Company = $group->GetServerInput($INPUTS[113], false, "", $changed);
$ticket->Messages[0]->Phone = $this->Browsers[0]->Phone = $group->GetServerInput($INPUTS[116], false, "", $changed);
$ticket->Messages[0]->Text = $group->GetServerInput($INPUTS[114], false, "", $changed);
$ticket->Messages[0]->CallMeBack = $_cmb;
$ticket->Messages[0]->Country = $_country;
$ticket->Messages[0]->EmailId = getId(32);
$ticket->Messages[0]->ChannelId = getId(32);
$ticket->Messages[0]->Edited = $ticket->Messages[0]->Created = time();
if (empty($_url)) {
$_url = Visitor::GetLastURLFromVisitor($this->UserId);
}
$ticket->Messages[0]->Subject = $_url;
$this->Browsers[0]->DesiredChatGroup = $ticket->Group;
$this->Browsers[0]->SetCookieGroup();
if ($_custom) {
foreach ($INPUTS as $index => $input) {
if ($input->Active && $input->Custom) {
$value = $group->GetServerInput($input, false, "", $changed);
if ($input->Type != "File" && !empty($value) && !in_array($index, $group->TicketInputsHidden)) {
$ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = $value;
} else {
if ($input->Type == "File" && isset($_FILES["p_cf" . $index]) && !in_array($index, $group->TicketInputsHidden)) {
$ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = $ticket->Messages[0]->AppendPostFile("p_cf" . $index, $this->UserId);
}
}
if ($input->Cookie && !empty($ticket->Messages[0]->Customs[$index]) && $input->Type != "File") {
setCookieValue("cf_" . $index, $ticket->Messages[0]->Customs[$index]);
}
} else {
if ($input->Active) {
if ($input->Index == 111 && $input->Cookie) {
setCookieValue("form_111", $ticket->Messages[0]->Fullname);
} else {
if ($input->Index == 112 && $input->Cookie) {
setCookieValue("form_112", $ticket->Messages[0]->Email);
} else {
if ($input->Index == 113 && $input->Cookie) {
setCookieValue("form_113", $ticket->Messages[0]->Company);
} else {
if ($input->Index == 114 && $input->Cookie) {
setCookieValue("form_114", $ticket->Messages[0]->Text);
} else {
if ($input->Index == 116 && $input->Cookie) {
setCookieValue("form_116", $ticket->Messages[0]->Phone);
}
}
}
}
}
}
}
}
}
if ($CONFIG["gl_adct"] == 1 || !(!empty($CONFIG["gl_rm_om"]) && $CONFIG["gl_rm_om_time"] == 0)) {
$ticket->Save();
$ticket->AutoAssignEditor();
$ticket->SetLastUpdate(time());
}
$this->AddFunctionCall("lz_chat_mail_callback(true);", false);
if (!empty($_POST[POST_EXTERN_REQUESTED_INTERNID]) && !empty($INTERNAL[Operator::GetSystemId(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]))])) {
$TicketEditor = new TicketEditor($ticket->Id);
$TicketEditor->Editor = Operator::GetSystemId(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]));
$TicketEditor->Status = 0;
$TicketEditor->GroupId = $ticket->Group;
$TicketEditor->Save();
}
if (!empty($CONFIG["gl_mpm"])) {
foreach ($INTERNAL as $operator) {
if ($operator->IsInPushMessageState()) {
if ($operator->HasAccessToTicket($ticket)) {
$operator->AddPushMessage($ticket->Id, $this->SystemId, $_name, 2, $_text);
}
}
}
}
return $ticket;
} else {
$this->AddFunctionCall("lz_chat_mail_callback(false);", false);
}
return false;
}
function Save()
{
if (empty($this->UserId)) {
return;
}
$_new = func_num_args() > 0 ? func_get_arg(0) : false;
if ($_new) {
$this->FirstCall = true;
$this->Status = CHAT_STATUS_OPEN;
}
if (empty($this->ChatId) && empty(Server::$Configuration->File["gl_save_op"])) {
$this->DesiredChatPartner = "";
}
if (empty($this->FirstActive)) {
$this->FirstActive = time();
}
if ($this->FirstCall) {
DBManager::Execute(true, "INSERT IGNORE INTO `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` (`visitor_id`,`browser_id`,`visit_id`,`priority`,`call_me_back`, `typing` ,`area_code` ,`first_active` ,`last_active` ,`request_operator` ,`request_group` , `chat_ticket_id`, `queue_posts`) VALUES ('" . DBManager::RealEscape($this->UserId) . "','" . DBManager::RealEscape($this->BrowserId) . "','" . DBManager::RealEscape($this->VisitId) . "','" . DBManager::RealEscape($this->Priority) . "'," . DBManager::RealEscape($this->CallMeBack ? 1 : 0) . ",0,'" . DBManager::RealEscape($this->Code) . "','" . DBManager::RealEscape($this->FirstActive) . "','" . DBManager::RealEscape($this->LastActive) . "','" . DBManager::RealEscape($this->DesiredChatPartner) . "','" . DBManager::RealEscape($this->DesiredChatGroup) . "','" . DBManager::RealEscape($this->ChatVoucherId) . "','" . DBManager::RealEscape(serialize($this->QueuedPosts)) . "');");
} else {
DBManager::Execute(true, "UPDATE `" . DB_PREFIX . DATABASE_VISITOR_CHATS . "` SET `typing`='" . DBManager::RealEscape($this->Typing ? 1 : 0) . "',`queue_message_shown`='" . DBManager::RealEscape($this->QueueMessageShown ? 1 : 0) . "',`archive_created`=" . intval($this->ArchiveCreated) . ",`queue_posts`='" . DBManager::RealEscape(serialize($this->QueuedPosts)) . "',`request_operator`='" . DBManager::RealEscape($this->DesiredChatPartner) . "',`chat_ticket_id`='" . DBManager::RealEscape($this->ChatVoucherId) . "',`request_group`='" . DBManager::RealEscape($this->DesiredChatGroup) . "',`last_active`='" . DBManager::RealEscape(time()) . "' WHERE `browser_id`='" . DBManager::RealEscape($this->BrowserId) . "' AND `visitor_id`='" . DBManager::RealEscape($this->UserId) . "' AND `chat_id`='" . DBManager::RealEscape($this->ChatId) . "' LIMIT 1;");
}
parent::Save();
if (count($this->History) == 0) {
$url = Visitor::GetLastURLFromVisitor($this->UserId);
if (empty($url)) {
$this->History[0] = new HistoryUrl(LIVEZILLA_URL . FILE_CHAT, $this->Code, Server::$Configuration->File["gl_site_name"], "", $this->FirstActive);
} else {
$this->History[0] = new HistoryUrl($url, "", "", "", $this->FirstActive);
}
$this->History[0]->Save($this->BrowserId, true);
}
}
