Decode array passed on an input form
| static public decodeArrayFromInput ( $value ) : string | ||
| $value | string encoded value | |
| return | string | decoded array |
/**
* @since version 0.84
*
* @see CommonDBTM::showSpecificMassiveActionsParameters()
**/
function showSpecificMassiveActionsParameters($input = array())
{
switch ($input['action']) {
case "move_license":
if (isset($input['options'])) {
$input['options'] = Toolbox::decodeArrayFromInput($input['options']);
if (isset($input['options']['move'])) {
SoftwareLicense::dropdown(array('condition' => "`glpi_softwarelicenses`.`softwares_id`\n = '" . $input['options']['move']['softwares_id'] . "'", 'used' => $input['options']['move']['used']));
echo "<br><br><input type='submit' name='massiveaction' value=\"" . _sx('button', 'Move') . "\" class='submit'> ";
return true;
}
}
return false;
default:
return parent::showSpecificMassiveActionsParameters($input);
}
return false;
}
function showForm($ID, $options = array())
{
global $DB, $CFG_GLPI;
$default_values = self::getDefaultValues();
// Get default values from posted values on reload form
// On get because of tabs
// we use REQUEST because method differ with layout (lefttab : GET, vsplit: POST)
if (!isset($options['template_preview'])) {
if (isset($_REQUEST)) {
$values = Html::cleanPostForTextArea($_REQUEST);
}
}
// Restore saved value or override with page parameter
$saved = $this->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
if (isset($values['content'])) {
// Clean new lines to be fix encoding
$order = array('\\r', '\\n', "\\");
$replace = array("", "", "");
$values['content'] = str_replace($order, $replace, $values['content']);
}
if (isset($values['name'])) {
$values['name'] = str_replace("\\", "", $values['name']);
}
if (!$ID) {
// Override defaut values from projecttask if needed
if (isset($options['_projecttasks_id'])) {
$pt = new ProjectTask();
if ($pt->getFromDB($options['_projecttasks_id'])) {
$values['name'] = $pt->getField('name');
$values['content'] = $pt->getField('name');
}
}
}
// Check category / type validity
if ($values['itilcategories_id']) {
$cat = new ITILCategory();
if ($cat->getFromDB($values['itilcategories_id'])) {
switch ($values['type']) {
case self::INCIDENT_TYPE:
if (!$cat->getField('is_incident')) {
$values['itilcategories_id'] = 0;
}
break;
case self::DEMAND_TYPE:
if (!$cat->getField('is_request')) {
$values['itilcategories_id'] = 0;
}
break;
default:
break;
}
}
}
// Default check
if ($ID > 0) {
$this->check($ID, READ);
} else {
// Create item
$this->check(-1, CREATE, $values);
}
if (!$ID) {
$this->userentities = array();
if ($values["_users_id_requester"]) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (Session::haveAccessToEntity($ID_entity)) {
$this->userentities[] = $ID_entity;
}
}
}
$this->countentitiesforuser = count($this->userentities);
if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$this->fields["entities_id"] = $this->userentities[0];
// Pass to values
$values['entities_id'] = $this->userentities[0];
}
}
if ($values['type'] <= 0) {
$values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
}
if (!isset($options['template_preview'])) {
$options['template_preview'] = 0;
}
// Load ticket template if available :
if ($ID) {
$tt = $this->getTicketTemplateToUse($options['template_preview'], $this->fields['type'], $this->fields['itilcategories_id'], $this->fields['entities_id']);
} else {
$tt = $this->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
}
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
// Only manage predefined values on ticket creation
$predefined_fields = array();
if (!$ID) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if (count($values['_predefined_fields']) == 0 && $values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID() || $predeffield == 'requesttypes_id' && empty($saved)) {
// Load template data
$values[$predeffield] = $predefvalue;
$this->fields[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
}
}
// All predefined override : add option to say predifined exists
if (count($predefined_fields) == 0) {
$predefined_fields['_all_predefined_override'] = 1;
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// Put ticket template on $values for actors
$values['_tickettemplate'] = $tt;
$canupdate = Session::haveRight(self::$rightname, UPDATE);
$canpriority = Session::haveRight(self::$rightname, self::CHANGEPRIORITY);
$canstatus = $canupdate;
if ($ID && in_array($this->fields['status'], $this->getClosedStatusArray())) {
$canupdate = false;
// No update for actors
$values['_noupdate'] = true;
}
$showuserlink = 0;
if (Session::haveRight('user', READ)) {
$showuserlink = 1;
}
if ($options['template_preview']) {
// Add all values to fields of tickets for template preview
foreach ($values as $key => $val) {
if (!isset($this->fields[$key])) {
$this->fields[$key] = $val;
}
}
}
// In percent
$colsize1 = '13';
$colsize2 = '29';
$colsize3 = '13';
$colsize4 = '45';
$canupdate_descr = $canupdate || $this->fields['status'] == self::INCOMING && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
if (!$options['template_preview']) {
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
if (isset($options['_projecttasks_id'])) {
echo "<input type='hidden' name='_projecttasks_id' value='" . $options['_projecttasks_id'] . "'>";
}
}
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe' id='mainformtable'>";
// Optional line
$ismultientities = Session::isMultiEntitiesMode();
echo "<tr class='headerRow responsive_hidden'>";
echo "<th colspan='4'>";
if ($ID) {
$text = sprintf(__('%1$s - %2$s'), $this->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
if ($ismultientities) {
$text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']));
}
echo $text;
} else {
if ($ismultientities) {
printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']));
} else {
_e('New ticket');
}
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
} else {
_e('Opening date');
}
echo $tt->getEndHiddenFieldText('date');
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('date');
$date = $this->fields["date"];
if ($canupdate) {
Html::showDateTimeField("date", array('value' => $date, 'timestep' => 1, 'maybeempty' => false));
} else {
echo Html::convDateTime($date);
}
echo $tt->getEndHiddenFieldValue('date', $this);
echo "</td><td colspan='2'></td></tr>";
// SLTs
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('time_to_own');
if (!$ID) {
printf(__('%1$s%2$s'), __('Time to own'), $tt->getMandatoryMark('time_to_own'));
} else {
_e('Time to own');
}
echo $tt->getEndHiddenFieldText('time_to_own');
echo "</th>";
echo "<td width='{$colsize2}%' class='nopadding'>";
$slt = new SLT();
$slt->showSltForTicket($this, SLT::TTO, $tt, $canupdate);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Time to resolve'), $tt->getMandatoryMark('due_date'));
} else {
_e('Time to resolve');
}
echo $tt->getEndHiddenFieldText('due_date');
echo "</th>";
echo "<td width='{$colsize4}%' class='nopadding'>";
$slt->showSltForTicket($this, SLT::TTR, $tt, $canupdate);
echo "</td>";
echo "</tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
echo "<td width='{$colsize2}%'>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($this->fields["users_id_recipient"], $showuserlink);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
echo "<td width='{$colsize4}%'>";
if ($this->fields['users_id_lastupdater'] > 0) {
//TRANS: %1$s is the update date, %2$s is the last updater name
printf(__('%1$s by %2$s'), Html::convDateTime($this->fields["date_mod"]), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td>";
echo "</tr>";
}
if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
echo "<td width='{$colsize2}%'>";
Html::showDateTimeField("solvedate", array('value' => $this->fields["solvedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
echo "</td>";
if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
echo "<td width='{$colsize4}%'>";
Html::showDateTimeField("closedate", array('value' => $this->fields["closedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
if ($ID) {
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
echo "<td width='{$colsize2}%'>";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
$opt = array('value' => $this->fields["type"]);
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'this.form.submit()';
}
$rand = self::dropdownType('type', $opt);
if ($ID) {
$params = array('type' => '__VALUE__', 'entity_restrict' => $this->fields['entities_id'], 'value' => $this->fields['itilcategories_id'], 'currenttype' => $this->fields['type']);
Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
}
} else {
echo self::getTicketTypeName($this->fields["type"]);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
echo "<td width='{$colsize4}%'>";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = "`is_helpdeskvisible`='1' AND ";
} else {
$opt['condition'] = '';
}
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'this.form.submit()';
}
/// if category mandatory, no empty choice
/// no empty choice is default value set on ticket creation, else yes
if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $this->fields["itilcategories_id"] > 0) {
$opt['display_emptychoice'] = false;
}
switch ($this->fields["type"]) {
case self::INCIDENT_TYPE:
$opt['condition'] .= "`is_incident`='1'";
break;
case self::DEMAND_TYPE:
$opt['condition'] .= "`is_request`='1'";
break;
default:
break;
}
echo "<span id='show_category_by_type'>";
ITILCategory::dropdown($opt);
echo "</span>";
} else {
echo Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
}
echo "</td>";
echo "</tr>";
if (!$ID) {
echo "</table>";
$this->showActorsPartForm($ID, $values);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
echo $tt->getEndHiddenFieldText('status') . "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('status');
if ($canstatus) {
self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
TicketValidation::alertValidation($this, 'status');
} else {
echo self::getStatus($this->fields["status"]);
if (in_array($this->fields["status"], $this->getClosedStatusArray()) && $this->isAllowedStatus($this->fields['status'], Ticket::INCOMING)) {
echo " <a class='vsubmit' href='" . $this->getLinkURL() . "&forcetab=TicketFollowup\$1&_openfollowup=1'>" . __('Reopen') . "</a>";
}
}
echo $tt->getEndHiddenFieldValue('status', $this);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
echo "<td width='{$colsize4}%'>";
echo $tt->getBeginHiddenFieldValue('requesttypes_id');
if ($canupdate) {
RequestType::dropdown(array('value' => $this->fields["requesttypes_id"], 'condition' => 'is_active = 1 AND is_ticketheader = 1'));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
echo Html::hidden('requesttypes_id', array('value' => $this->fields["requesttypes_id"]));
}
echo $tt->getEndHiddenFieldValue('requesttypes_id', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
echo $tt->getEndHiddenFieldText('urgency') . "</th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
echo $tt->getBeginHiddenFieldValue('urgency');
$idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
echo $tt->getEndHiddenFieldValue('urgency', $this);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
echo $tt->getBeginHiddenFieldValue('urgency');
echo parent::getUrgencyName($this->fields["urgency"]);
echo $tt->getEndHiddenFieldValue('urgency', $this);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $tt->getBeginHiddenFieldText('_add_validation');
printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
echo $tt->getEndHiddenFieldText('_add_validation');
} else {
echo $tt->getBeginHiddenFieldText('global_validation');
_e('Approval');
echo $tt->getEndHiddenFieldText('global_validation');
}
echo "</th>";
echo "<td>";
if (!$ID) {
echo $tt->getBeginHiddenFieldValue('_add_validation');
$validation_right = '';
if ($values['type'] == self::INCIDENT_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEINCIDENT)) {
$validation_right = 'validate_incident';
}
if ($values['type'] == self::DEMAND_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEREQUEST)) {
$validation_right = 'validate_request';
}
if (!empty($validation_right)) {
echo "<input type='hidden' name='_add_validation' value='" . $values['_add_validation'] . "'>";
$params = array('name' => "users_id_validate", 'entity' => $this->fields['entities_id'], 'right' => $validation_right, 'users_id_validate' => $values['users_id_validate']);
TicketValidation::dropdownValidator($params);
}
echo $tt->getEndHiddenFieldValue('_add_validation', $this);
if ($tt->isPredefinedField('global_validation')) {
echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
}
} else {
echo $tt->getBeginHiddenFieldValue('global_validation');
if (Session::haveRightsOr('ticketvalidation', TicketValidation::getCreateRights()) && $canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
} else {
echo TicketValidation::getStatus($this->fields['global_validation']);
}
echo $tt->getEndHiddenFieldValue('global_validation', $this);
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('impact');
printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
echo $tt->getEndHiddenFieldText('impact') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('impact');
if ($canupdate) {
$idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
} else {
$idimpact = "value_impact" . mt_rand();
echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $this->fields["impact"] . "'>";
echo parent::getImpactName($this->fields["impact"]);
}
echo $tt->getEndHiddenFieldValue('impact', $this);
echo "</td>";
echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('locations_id');
if ($canupdate || !$ID) {
Location::dropdown(array('value' => $this->fields['locations_id'], 'entity' => $this->fields['entities_id']));
} else {
echo Dropdown::getDropdownName('glpi_locations', $this->fields["locations_id"]);
}
echo $tt->getEndHiddenFieldValue('locations_id', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('priority');
printf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority'));
echo $tt->getEndHiddenFieldText('priority') . "</th>";
echo "<td>";
$idajax = 'change_priority_' . mt_rand();
if ($canpriority && !$tt->isHiddenField('priority')) {
$idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
$idpriority = 'dropdown_priority' . $idpriority;
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idpriority = 0;
echo $tt->getBeginHiddenFieldValue('priority');
echo "<span id='{$idajax}'>" . parent::getPriorityName($this->fields["priority"]) . "</span>";
echo $tt->getEndHiddenFieldValue('priority', $this);
}
if ($canupdate || $canupdate_descr) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array('dropdown_urgency' . $idurgency, 'dropdown_impact' . $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('items_id');
printf(__('%1$s%2$s'), _n('Associated element', 'Associated elements', Session::getPluralNumber()), $tt->getMandatoryMark('items_id'));
if ($ID && $canupdate) {
echo " <a href='" . $this->getFormURL() . "?id=" . $ID . "&forcetab=Item_Ticket\$1'><img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'></a>";
}
echo $tt->getEndHiddenFieldText('items_id');
echo "</th>";
if (!$ID) {
echo "<td rowspan='2'>";
echo $tt->getBeginHiddenFieldValue('items_id');
$values['_canupdate'] = Session::haveRight('ticket', CREATE);
if ($values['_canupdate']) {
Item_Ticket::itemAddForm($this, $values);
}
echo $tt->getEndHiddenFieldValue('items_id', $this);
echo "</td>";
} else {
echo "<td>";
echo $tt->getBeginHiddenFieldValue('items_id');
$values['_canupdate'] = $canupdate || $canupdate_descr;
Item_Ticket::itemAddForm($this, $values);
echo $tt->getEndHiddenFieldValue('items_id', $this);
echo "</td>";
}
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Need comment right to add a followup with the actiontime
if (!$ID && Session::haveRight('followup', TicketFollowup::ADDALLTICKET)) {
echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('actiontime');
Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
echo $tt->getEndHiddenFieldValue('actiontime', $this);
echo "</td>";
}
echo "</tr>";
echo "</table>";
if ($ID) {
$this->showActorsPartForm($ID, $values);
}
$view_linked_tickets = $ID || $canupdate;
echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
echo "<tr class='tab_bg_1'>";
echo "<th style='width:{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
echo $tt->getEndHiddenFieldText('name') . "</th>";
echo "<td colspan='3'>";
if (!$ID || $canupdate_descr) {
echo $tt->getBeginHiddenFieldValue('name');
echo "<input type='text' style='width:98%' maxlength=250 name='name' " . " value=\"" . Html::cleanInputText($this->fields["name"]) . "\">";
echo $tt->getEndHiddenFieldValue('name', $this);
} else {
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th style='width:{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
if (!$ID || $canupdate_descr) {
$content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
Html::showTooltip(nl2br(Html::Clean($content)));
}
echo $tt->getEndHiddenFieldText('content') . "</th>";
echo "<td colspan='3'>";
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
echo $tt->getBeginHiddenFieldValue('content');
$rand = mt_rand();
$rand_text = mt_rand();
$rows = 6;
$content_id = "content{$rand}";
if ($CFG_GLPI["use_rich_text"]) {
$this->fields["content"] = $this->setRichTextContent($content_id, $this->fields["content"], $rand);
$rows = 10;
} else {
$this->fields["content"] = $this->setSimpleTextContent($this->fields["content"]);
}
echo "<div id='content{$rand_text}'>";
echo "<textarea id='{$content_id}' name='content' style='width:100%' rows='{$rows}'>" . $this->fields["content"] . "</textarea></div>";
echo Html::scriptBlock("\$(document).ready(function() { \$('#{$content_id}').autogrow(); });");
echo $tt->getEndHiddenFieldValue('content', $this);
} else {
$content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
echo nl2br(Html::Clean($content));
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
if ($view_linked_tickets) {
echo "<th style='width:{$colsize1}%'>" . _n('Linked ticket', 'Linked tickets', Session::getPluralNumber());
$rand_linked_ticket = mt_rand();
if ($canupdate) {
echo " ";
echo "<img onClick=\"" . Html::jsShow("linkedticket{$rand_linked_ticket}") . "\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
}
echo '</th>';
echo "<td colspan='3'>";
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
echo "<table class='tab_format' width='100%'><tr><td width='30%'>";
Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "</td><td width='70%'>";
$linkparam = array('name' => '_link[tickets_id_2]', 'displaywith' => array('id'));
if (isset($values["_link"])) {
$linkparam['value'] = $values["_link"]['tickets_id_2'];
}
Ticket::dropdown($linkparam);
echo "</td></tr></table>";
echo "</div>";
if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
echo "<script language='javascript'>";
echo Html::jsShow("linkedticket{$rand_linked_ticket}");
echo "</script>";
}
}
Ticket_Ticket::displayLinkedTicketsTo($ID);
echo "</td>";
}
echo "</tr>";
// View files added
echo "<tr class='tab_bg_1'>";
// Permit to add doc when creating a ticket
echo "<th style='width:{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('_documents_id');
$doctitle = sprintf(__('File (%s)'), Document::getMaxUploadSize());
printf(__('%1$s%2$s'), $doctitle, $tt->getMandatoryMark('_documents_id'));
// Do not show if hidden.
if (!$tt->isHiddenField('_documents_id')) {
DocumentType::showAvailableTypesLink();
}
echo $tt->getEndHiddenFieldText('_documents_id');
echo "</th>";
echo "<td colspan='3'>";
// Do not set values
echo $tt->getEndHiddenFieldValue('_documents_id');
if ($tt->isPredefinedField('_documents_id')) {
if (isset($values['_documents_id']) && is_array($values['_documents_id']) && count($values['_documents_id'])) {
echo "<span class='b'>" . __('Default documents:') . '</span>';
echo "<br>";
$doc = new Document();
foreach ($values['_documents_id'] as $key => $val) {
if ($doc->getFromDB($val)) {
echo "<input type='hidden' name='_documents_id[{$key}]' value='{$val}'>";
echo "- " . $doc->getNameID() . "<br>";
}
}
}
}
echo "<div id='fileupload_info'></div>";
echo "</td>";
echo "</tr>";
if ((!$ID || $canupdate || $canupdate_descr || Session::haveRightsOr(self::$rightname, array(self::ASSIGN, self::STEAL, DELETE, PURGE))) && !$options['template_preview']) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (Session::haveRightsOr(self::$rightname, array(UPDATE, DELETE, PURGE)) || $this->canDeleteItem() || $this->canUpdateItem()) {
echo "<td class='tab_bg_2 center' colspan='4'>";
if ($this->fields["is_deleted"] == 1) {
if (self::canPurge()) {
echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'> ";
}
} else {
if (self::canUpdate()) {
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'> ";
}
}
if ($this->fields["is_deleted"] == 1) {
if (self::canPurge()) {
echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
}
} else {
if ($this->canDeleteItem()) {
echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'>";
}
}
echo "<input type='hidden' name='_read_date_mod' value='" . $this->getField('date_mod') . "'>";
echo "</td>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
}
}
// File upload system
$colspan = 3;
if (!$CFG_GLPI['use_rich_text']) {
$colspan = 4;
}
echo "<tr class='tab_bg_1'>";
echo "<td colspan='{$colspan}'>";
echo $tt->getBeginHiddenFieldValue('_documents_id');
echo Html::file(array('multiple' => true, 'showfilecontainer' => 'fileupload_info', 'values' => array('filename' => $values['_filename'], 'tag' => $values['_tag_filename'])));
echo "</td>";
if ($CFG_GLPI['use_rich_text']) {
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='{$colspan}'>";
if (!isset($rand)) {
$rand = mt_rand();
}
if ($canupdate_descr) {
echo Html::initImagePasteSystem($content_id, $rand);
}
echo "</td>";
}
echo "</tr>";
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
if (!$options['template_preview']) {
Html::closeForm();
}
return true;
}
* @brief
*/
include '../inc/includes.php';
Session::checkCentralAccess();
if (isset($_GET["item_type"]) && isset($_GET["display_type"])) {
if ($_GET["display_type"] < 0) {
$_GET["display_type"] = -$_GET["display_type"];
$_GET["export_all"] = 1;
}
switch ($_GET["item_type"]) {
case 'KnowbaseItem':
KnowbaseItem::showList($_GET, $_GET["is_faq"]);
break;
case 'Stat':
if (isset($_GET["item_type_param"])) {
$params = Toolbox::decodeArrayFromInput($_GET["item_type_param"]);
switch ($params["type"]) {
case "comp_champ":
$val = Stat::getItems($_GET["itemtype"], $params["date1"], $params["date2"], $params["dropdown"]);
Stat::showTable($_GET["itemtype"], $params["type"], $params["date1"], $params["date2"], $params["start"], $val, $params["dropdown"]);
break;
case "device":
$val = Stat::getItems($_GET["itemtype"], $params["date1"], $params["date2"], $params["dropdown"]);
Stat::showTable($_GET["itemtype"], $params["type"], $params["date1"], $params["date2"], $params["start"], $val, $params["dropdown"]);
break;
default:
$val2 = isset($params['value2']) ? $params['value2'] : 0;
$val = Stat::getItems($_GET["itemtype"], $params["date1"], $params["date2"], $params["type"], $val2);
Stat::showTable($_GET["itemtype"], $params["type"], $params["date1"], $params["date2"], $params["start"], $val, $val2);
}
} else {
/**
* clone of function Ticket::showFormHelpdesk()
*/
static function getHelpdesk($ID = 0, $ticket_template = false)
{
global $DB, $CFG_GLPI;
// * Added by plugin survey ticket
$ticket = new Ticket();
// * End of adding
if (!Session::haveRight("create_ticket", "1")) {
return false;
}
if (!$ticket_template && (Session::haveRight('validate_incident', 1) || Session::haveRight('validate_request', 1))) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = Session::getLoginUserID();
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(Session::getLoginUserID()) > 0) {
echo "<a href='{$url_validate}' title=\"" . __s('Ticket waiting for your approval') . "\"\n alt=\"" . __s('Ticket waiting for your approval') . "\">" . __('Tickets awaiting approval') . "</a><br><br>";
}
}
$query = "SELECT `realname`, `firstname`, `name`\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
$email = UserEmail::getDefaultForUser($ID);
// Set default values...
$default_values = array('_users_id_requester_notif' => array('use_notification' => $email == "" ? 0 : 1), 'nodelegate' => 1, '_users_id_requester' => 0, 'name' => '', 'content' => '', 'itilcategories_id' => 0, 'locations_id' => 0, 'urgency' => 3, 'itemtype' => '', 'items_id' => 0, 'entities_id' => $_SESSION['glpiactive_entity'], 'plan' => array(), 'global_validation' => 'none', 'due_date' => 'NULL', 'slas_id' => 0, '_add_validation' => 0, 'type' => Entity::getUsedConfig('tickettype', $_SESSION['glpiactive_entity'], '', Ticket::INCIDENT_TYPE), '_right' => "id");
// Get default values from posted values on reload form
if (!$ticket_template) {
if (isset($_POST)) {
$values = $_POST;
}
}
// Restore saved value or override with page parameter
$saved = $ticket->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
if (!$ticket_template) {
echo "<form method='post' name='helpdeskform' action='" . $CFG_GLPI["root_doc"] . "/front/tracking.injector.php' enctype='multipart/form-data'>";
}
$delegating = User::getDelegateGroupsForUser($values['entities_id']);
if (count($delegating)) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='2'>" . __('This ticket concerns me') . " ";
$rand = Dropdown::showYesNo("nodelegate", $values['nodelegate']);
$params = array('nodelegate' => '__VALUE__', 'rand' => $rand, 'right' => "delegate", '_users_id_requester' => $values['_users_id_requester'], '_users_id_requester_notif' => $values['_users_id_requester_notif'], 'use_notification' => $values['_users_id_requester_notif']['use_notification'], 'entity_restrict' => $_SESSION["glpiactive_entity"]);
Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate" . $rand, "show_result" . $rand, $CFG_GLPI["root_doc"] . "/ajax/dropdownDelegationUsers.php", $params);
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</th><th>" . __('Check your personnal information');
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'><td colspan='2' class='center'>";
echo "<div id='show_result{$rand}'>";
$self = new Ticket();
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
} else {
$values['_right'] = "delegate";
}
$self->showActorAddFormOnCreate(CommonITILActor::REQUESTER, $values);
echo "</div>";
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</td><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
}
echo "</td></tr>";
echo "</table></div>";
echo "<input type='hidden' name='_users_id_recipient' value='" . Session::getLoginUserID() . "'>";
} else {
// User as requester
$values['_users_id_requester'] = Session::getLoginUserID();
if ($CFG_GLPI['use_check_pref']) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Check your personnal information') . "</th></tr>";
echo "<tr class='tab_bg_1'><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
echo "</td></tr>";
echo "</table></div>";
}
}
echo "<input type='hidden' name='_from_helpdesk' value='1'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
// Load ticket template if available :
$tt = $ticket->getTicketTemplateToUse($ticket_template, $values['type'], $values['itilcategories_id'], $_SESSION["glpiactive_entity"]);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
$predefined_fields = array();
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($values[$predeffield]) && isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
$values[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
} else {
// Not defined options set as hidden field
echo "<input type='hidden' name='{$predeffield}' value='{$predefvalue}'>";
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
if ($CFG_GLPI['urgency_mask'] == 1 << 3 || $tt->isHiddenField('urgency')) {
// Dont show dropdown if only 1 value enabled or field is hidden
echo "<input type='hidden' name='urgency' value='" . $values['urgency'] . "'>";
}
// Display predefined fields if hidden
if ($tt->isHiddenField('itemtype')) {
echo "<input type='hidden' name='itemtype' value='" . $values['itemtype'] . "'>";
echo "<input type='hidden' name='items_id' value='" . $values['items_id'] . "'>";
}
if ($tt->isHiddenField('locations_id')) {
echo "<input type='hidden' name='locations_id' value='" . $values['locations_id'] . "'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Describe the incident or request') . "</th><th>";
if (Session::isMultiEntitiesMode()) {
echo "(" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</td>";
echo "<td>";
Ticket::dropdownType('type', array('value' => $values['type'], 'on_change' => 'submit()'));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</td>";
echo "<td>";
$condition = "`is_helpdeskvisible`='1'";
switch ($values['type']) {
case Ticket::DEMAND_TYPE:
$condition .= " AND `is_request`='1'";
break;
default:
// Ticket::INCIDENT_TYPE :
$condition .= " AND `is_incident`='1'";
}
$opt = array('value' => $values['itilcategories_id'], 'condition' => $condition, 'on_change' => 'submit()');
if ($values['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
$opt['display_emptychoice'] = false;
}
ITILCategory::dropdown($opt);
echo "</td></tr>";
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
if (!$tt->isHiddenField('urgency')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')) . "</td>";
echo "<td>";
Ticket::dropdownUrgency(array('value' => $values["urgency"]));
echo "</td></tr>";
}
}
if (empty($delegating) && NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Inform me about the actions taken') . "</td>";
echo "<td>";
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
}
$_POST['value'] = $values['_users_id_requester'];
$_POST['field'] = '_users_id_requester_notif';
$_POST['use_notification'] = $values['_users_id_requester_notif']['use_notification'];
include GLPI_ROOT . "/ajax/uemailUpdate.php";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
if (!$tt->isHiddenField('itemtype')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Hardware type'), $tt->getMandatoryMark('itemtype')) . "</td>";
echo "<td>";
Ticket::dropdownMyDevices($values['_users_id_requester'], $_SESSION["glpiactive_entity"], $values['itemtype'], $values['items_id']);
Ticket::dropdownAllDevices("itemtype", $values['itemtype'], $values['items_id'], 0, $values['_users_id_requester'], $_SESSION["glpiactive_entity"]);
echo "<span id='item_ticket_selection_information'></span>";
echo "</td></tr>";
}
}
if (!$tt->isHiddenField('locations_id')) {
echo "<tr class='tab_bg_1'><td>";
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo "</td><td>";
Location::dropdown(array('value' => $values["locations_id"]));
echo "</td></tr>";
}
if (!$tt->isHiddenField('name') || $tt->isPredefinedField('name')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name')) . "</td>";
echo "<td><input type='text' maxlength='250' size='80' name='name'\n value=\"" . $values['name'] . "\"></td></tr>";
}
if (!$tt->isHiddenField('content') || $tt->isPredefinedField('content')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')) . "</td>";
// * Changed by plugin surveyticket
// * Added by plugin surveyticket
$psTicketTemplate = new PluginSurveyticketTicketTemplate();
$psSurvey = new PluginSurveyticketSurvey();
$plugin_surveyticket_surveys_id = 0;
$a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n AND `type`='" . $values['type'] . "'\n AND `is_helpdesk`='1'"));
if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
echo "<td>";
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
if ($psSurvey->fields['is_active'] == 1) {
$plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->startSurvey($plugin_surveyticket_surveys_id);
}
} else {
echo "<td><textarea name='content' cols='80' rows='14'>" . $values['content'] . "</textarea>";
}
// * End of change
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s (%2$s)'), __('File'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt='" . __s('Help') . "' onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo " ";
Ticket::showDocumentAddButton(60);
echo "</td>";
echo "<td><div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
echo "</td></tr>";
if (!$ticket_template) {
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' class='center'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
echo "<input type='submit' name='add' value=\"" . __s('Submit message') . "\" class='submit'>";
echo "</td></tr>";
}
echo "</table></div>";
if (!$ticket_template) {
Html::closeForm();
}
}
function showForm($ID, $options = array())
{
global $DB, $CFG_GLPI;
$default_values = self::getDefaultValues();
// Get default values from posted values on reload form
if (!isset($options['template_preview'])) {
if (isset($_POST)) {
$values = Html::cleanPostForTextArea($_POST);
}
}
// Restore saved value or override with page parameter
$saved = $this->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
// Default check
if ($ID > 0) {
$this->check($ID, 'r');
} else {
// Create item
$this->check(-1, 'w', $values);
}
if (!$ID) {
$this->userentities = array();
if ($values["_users_id_requester"]) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (Session::haveAccessToEntity($ID_entity)) {
$this->userentities[] = $ID_entity;
}
}
}
$this->countentitiesforuser = count($this->userentities);
if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$this->fields["entities_id"] = $this->userentities[0];
// Pass to values
$values['entities_id'] = $this->userentities[0];
}
}
if ($values['type'] <= 0) {
$values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
}
if (!isset($options['template_preview'])) {
$options['template_preview'] = 0;
}
// Load ticket template if available :
$tt = $this->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
// Only manage predefined values on ticket creation
$predefined_fields = array();
if (!$ID) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
// Load template data
$values[$predeffield] = $predefvalue;
$this->fields[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// Put ticket template on $values for actors
$values['_tickettemplate'] = $tt;
$canupdate = Session::haveRight('update_ticket', '1');
$canpriority = Session::haveRight('update_priority', '1');
$canstatus = $canupdate;
if (in_array($this->fields['status'], $this->getClosedStatusArray())) {
$canupdate = false;
}
$showuserlink = 0;
if (Session::haveRight('user', 'r')) {
$showuserlink = 1;
}
if (!$options['template_preview']) {
$this->showTabs($options);
} else {
// Add all values to fields of tickets for template preview
foreach ($values as $key => $val) {
if (!isset($this->fields[$key])) {
$this->fields[$key] = $val;
}
}
}
// In percent
$colsize1 = '13';
$colsize2 = '29';
$colsize3 = '13';
$colsize4 = '45';
$canupdate_descr = $canupdate || $this->fields['status'] == self::INCOMING && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
if (!$options['template_preview']) {
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
}
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe' id='mainformtable'>";
// Optional line
$ismultientities = Session::isMultiEntitiesMode();
echo "<tr class='headerRow'>";
echo "<th colspan='4'>";
if ($ID) {
$text = sprintf(__('%1$s - %2$s'), $this->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
if ($ismultientities) {
$text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']));
}
echo $text;
} else {
if ($ismultientities) {
printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']));
} else {
_e('New ticket');
}
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
} else {
_e('Opening date');
}
echo $tt->getEndHiddenFieldText('date');
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('date');
$date = $this->fields["date"];
if ($canupdate) {
Html::showDateTimeFormItem("date", $date, 1, false);
} else {
echo Html::convDateTime($date);
}
echo $tt->getEndHiddenFieldValue('date', $this);
echo "</td>";
// SLA
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date'));
} else {
_e('Due date');
}
echo $tt->getEndHiddenFieldText('due_date');
echo "</th>";
echo "<td width='{$colsize4}%' class='nopadding'>";
if ($ID) {
if ($this->fields["slas_id"] > 0) {
echo "<table width='100%'><tr><td class='nopadding'>";
echo Html::convDateTime($this->fields["due_date"]);
echo "</td><td class='b'>" . __('SLA') . "</td>";
echo "<td class='nopadding'>";
echo Dropdown::getDropdownName("glpi_slas", $this->fields["slas_id"]);
$commentsla = "";
$slalevel = new SlaLevel();
if ($slalevel->getFromDB($this->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>';
}
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($this->fields["id"])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span>';
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
}
}
$slaoptions = array();
if (Session::haveRight('config', 'r')) {
$slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $this->fields["slas_id"];
}
Html::showToolTip($commentsla, $slaoptions);
if ($canupdate) {
echo " <input type='submit' class='submit' name='sla_delete' value='" . _sx('button', 'Delete permanently') . "'>";
}
echo "</td>";
echo "</tr></table>";
} else {
echo "<table><tr><td class='nopadding'>";
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $this->fields["due_date"], 1, true, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $this);
echo "</td>";
if ($canupdate) {
echo "<td>";
echo $tt->getBeginHiddenFieldText('slas_id');
echo "<span id='sla_action'>";
echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>';
echo "</span>";
echo "<span id='sla_choice' style='display:none'>";
echo "<span class='b'>" . __('SLA') . "</span> ";
Sla::dropdown(array('entity' => $this->fields["entities_id"], 'value' => $this->fields["slas_id"]));
echo "</span>";
echo $tt->getEndHiddenFieldText('slas_id');
echo "</td>";
}
echo "</tr></table>";
}
} else {
// New Ticket
echo "<table><tr><td class='nopadding'>";
if ($this->fields["due_date"] == 'NULL') {
$this->fields["due_date"] = '';
}
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $this->fields["due_date"], 1, false, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $this);
echo "</td>";
if ($canupdate) {
echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id');
printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id'));
echo $tt->getEndHiddenFieldText('slas_id') . "</td>";
echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id');
Sla::dropdown(array('entity' => $this->fields["entities_id"], 'value' => $this->fields["slas_id"]));
echo $tt->getEndHiddenFieldValue('slas_id', $this);
echo "</td>";
}
echo "</tr></table>";
}
echo "</td></tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
echo "<td width='{$colsize2}%'>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($this->fields["users_id_recipient"], $showuserlink);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
echo "<td width='{$colsize4}%'>";
if ($this->fields['users_id_lastupdater'] > 0) {
//TRANS: %1$s is the update date, %2$s is the last updater name
printf(__('%1$s by %2$s'), Html::convDateTime($this->fields["date_mod"]), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td>";
echo "</tr>";
}
if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
echo "<td width='{$colsize2}%'>";
Html::showDateTimeFormItem("solvedate", $this->fields["solvedate"], 1, false, $canupdate);
echo "</td>";
if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
echo "<td width='{$colsize4}%'>";
Html::showDateTimeFormItem("closedate", $this->fields["closedate"], 1, false, $canupdate);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
if ($ID) {
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
echo "<td width='{$colsize2}%'>";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
$opt = array('value' => $this->fields["type"]);
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
$rand = self::dropdownType('type', $opt);
if ($ID) {
$params = array('type' => '__VALUE__', 'entity_restrict' => $this->fields['entities_id'], 'value' => $this->fields['itilcategories_id'], 'currenttype' => $this->fields['type']);
Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
}
} else {
echo self::getTicketTypeName($this->fields["type"]);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
echo "<td width='{$colsize4}%'>";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = "`is_helpdeskvisible`='1' AND ";
} else {
$opt['condition'] = '';
}
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
/// if category mandatory, no empty choice
/// no empty choice is default value set on ticket creation, else yes
if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $this->fields["itilcategories_id"] > 0) {
$opt['display_emptychoice'] = false;
}
switch ($this->fields["type"]) {
case self::INCIDENT_TYPE:
$opt['condition'] .= "`is_incident`='1'";
break;
case self::DEMAND_TYPE:
$opt['condition'] .= "`is_request`='1'";
break;
default:
break;
}
echo "<span id='show_category_by_type'>";
ITILCategory::dropdown($opt);
echo "</span>";
} else {
echo Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
}
echo "</td>";
echo "</tr>";
if (!$ID) {
echo "</table>";
$this->showActorsPartForm($ID, $values);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
echo $tt->getEndHiddenFieldText('status') . "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('status');
if ($canstatus) {
self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
} else {
echo self::getStatus($this->fields["status"]);
}
echo $tt->getEndHiddenFieldValue('status', $this);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
echo "<td width='{$colsize4}%'>";
echo $tt->getBeginHiddenFieldValue('requesttypes_id');
if ($canupdate) {
RequestType::dropdown(array('value' => $this->fields["requesttypes_id"]));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
}
echo $tt->getEndHiddenFieldValue('requesttypes_id', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
echo $tt->getEndHiddenFieldText('urgency') . "</th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
echo $tt->getBeginHiddenFieldValue('urgency');
$idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
echo $tt->getEndHiddenFieldValue('urgency', $this);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
echo parent::getUrgencyName($this->fields["urgency"]);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $tt->getBeginHiddenFieldText('_add_validation');
printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
echo $tt->getEndHiddenFieldText('_add_validation');
} else {
echo $tt->getBeginHiddenFieldText('global_validation');
_e('Approval');
echo $tt->getEndHiddenFieldText('global_validation');
}
echo "</th>";
echo "<td>";
if (!$ID) {
echo $tt->getBeginHiddenFieldValue('_add_validation');
$validation_right = '';
if ($values['type'] == self::INCIDENT_TYPE && Session::haveRight('create_incident_validation', 1)) {
$validation_right = 'validate_incident';
}
if ($values['type'] == self::DEMAND_TYPE && Session::haveRight('create_request_validation', 1)) {
$validation_right = 'validate_request';
}
if (!empty($validation_right)) {
User::dropdown(array('name' => "_add_validation", 'entity' => $this->fields['entities_id'], 'right' => $validation_right, 'value' => $values['_add_validation']));
}
echo $tt->getEndHiddenFieldValue('_add_validation', $this);
if ($tt->isPredefinedField('global_validation')) {
echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
}
} else {
echo $tt->getBeginHiddenFieldValue('global_validation');
if ($canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
} else {
echo TicketValidation::getStatus($this->fields['global_validation']);
}
echo $tt->getEndHiddenFieldValue('global_validation', $this);
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('impact');
printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
echo $tt->getEndHiddenFieldText('impact') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('impact');
if ($canupdate) {
$idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
} else {
$idimpact = "value_impact" . mt_rand();
echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $this->fields["impact"] . "'>";
echo parent::getImpactName($this->fields["impact"]);
}
echo $tt->getEndHiddenFieldValue('impact', $this);
echo "</td>";
echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype');
printf(__('%1$s%2$s'), __('Associated element'), $tt->getMandatoryMark('itemtype'));
if ($ID && $canupdate) {
echo " <img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n onClick=\"Ext.get('tickethardwareselection{$ID}').setDisplayed('block')\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'>";
}
echo $tt->getEndHiddenFieldText('itemtype');
echo "</th>";
echo "<td rowspan='2'>";
echo $tt->getBeginHiddenFieldValue('itemtype');
// Select hardware on creation or if have update right
if ($canupdate || !$ID || $canupdate_descr) {
if ($ID) {
if ($this->fields['itemtype'] && ($item = getItemForItemtype($this->fields['itemtype'])) && $this->fields["items_id"]) {
if ($item->can($this->fields["items_id"], 'r')) {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getLink(array('comments' => true)));
} else {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
}
}
}
$dev_user_id = 0;
$dev_itemtype = $this->fields["itemtype"];
$dev_items_id = $this->fields["items_id"];
if (!$ID) {
$dev_user_id = $values['_users_id_requester'];
$dev_itemtype = $values["itemtype"];
$dev_items_id = $values["items_id"];
} else {
if (isset($this->users[CommonITILActor::REQUESTER]) && count($this->users[CommonITILActor::REQUESTER]) == 1) {
foreach ($this->users[CommonITILActor::REQUESTER] as $user_id_single) {
$dev_user_id = $user_id_single['users_id'];
}
}
}
if ($ID) {
echo "<div id='tickethardwareselection{$ID}' style='display:none'>";
}
if ($dev_user_id > 0) {
self::dropdownMyDevices($dev_user_id, $this->fields["entities_id"], $dev_itemtype, $dev_items_id);
}
self::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $this->fields["entities_id"]);
if ($ID) {
echo "</div>";
}
echo "<span id='item_ticket_selection_information'></span>";
} else {
if ($ID && $this->fields['itemtype'] && ($item = getItemForItemtype($this->fields['itemtype']))) {
$item->getFromDB($this->fields['items_id']);
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
} else {
_e('General');
}
}
echo $tt->getEndHiddenFieldValue('itemtype', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . sprintf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority')) . "</th>";
echo "<td>";
$idajax = 'change_priority_' . mt_rand();
if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) {
$idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idpriority = 0;
echo "<span id='{$idajax}'>" . parent::getPriorityName($this->fields["priority"]) . "</span>";
}
if ($canupdate || $canupdate_descr) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Need comment right to add a followup with the actiontime
if (!$ID && Session::haveRight("global_add_followups", "1")) {
echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('actiontime');
Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
echo $tt->getEndHiddenFieldValue('actiontime', $this);
echo "</td>";
} else {
echo "<th></th><td></td>";
}
echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('locations_id');
if ($canupdate) {
Location::dropdown(array('value' => $this->fields['locations_id'], 'entity' => $this->fields['entities_id']));
} else {
echo Dropdown::getDropdownName('glpi_locations', $this->fields["locations_id"]);
}
echo $tt->getEndHiddenFieldValue('locations_id', $this);
echo "</td></tr>";
echo "</table>";
if ($ID) {
$values['canupdate'] = $canupdate;
$this->showActorsPartForm($ID, $values);
}
$view_linked_tickets = $ID || $canupdate;
echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
echo $tt->getEndHiddenFieldText('name') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
if (!$ID || $canupdate_descr) {
echo $tt->getBeginHiddenFieldValue('name');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showName{$rand}() {\n";
echo "Ext.get('name{$rand}').setDisplayed('none');";
$params = array('maxlength' => 250, 'size' => 90, 'name' => 'name', 'data' => rawurlencode($this->fields["name"]));
Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
echo "</div>\n";
echo "<div id='viewname{$rand}'>\n";
echo "</div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('name', $this);
} else {
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
echo $tt->getEndHiddenFieldText('content') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
echo $tt->getBeginHiddenFieldValue('content');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showDesc{$rand}() {\n";
echo "Ext.get('desc{$rand}').setDisplayed('none');";
$params = array('rows' => 6, 'cols' => 90, 'name' => 'content', 'data' => rawurlencode($this->fields["content"]));
Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
if (!empty($this->fields["content"])) {
echo nl2br($this->fields["content"]);
} else {
_e('Empty description');
}
echo "</div>\n";
echo "<div id='viewdesc{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('content', $this);
} else {
echo nl2br($this->fields["content"]);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Permit to add doc when creating a ticket
if (!$ID) {
echo "<th width='{$colsize1}%'>" . sprintf(__('File (%s)'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . __s('Help') . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000," . "height=800')\">";
echo " ";
self::showDocumentAddButton();
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo "<div id='uploadfiles'><input type='file' name='filename[]' size='20'></div></td>";
} else {
echo "<th colspan='2'>";
$docnb = Document_Item::countForItem($this);
echo "<a href=\"" . $this->getLinkURL() . "&forcetab=Document_Item\$1\">";
//TRANS: %d is the document number
echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb);
echo "</a></th>";
}
if ($view_linked_tickets) {
echo "<th width='{$colsize3}%'>" . _n('Linked ticket', 'Linked tickets', 2);
$rand_linked_ticket = mt_rand();
if ($canupdate) {
echo " ";
echo "<img onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
}
echo '</th>';
echo "<td width='{$colsize4}%'>";
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
printf(__('%1$s: %2$s'), __('Ticket'), __('ID'));
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "<input type='text' name='_link[tickets_id_2]'\n value='" . (isset($values["_link"]) ? $values["_link"]['tickets_id_2'] : '') . "'\n size='10'>\n";
echo " ";
echo "</div>";
if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
echo "<script language='javascript'>Ext.get('linkedticket{$rand_linked_ticket}').\n setDisplayed('block');</script>";
}
}
Ticket_Ticket::displayLinkedTicketsTo($ID);
echo "</td>";
} else {
echo "<td></td>";
}
echo "</tr>";
if ((!$ID || $canupdate || $canupdate_descr || Session::haveRight("assign_ticket", "1") || Session::haveRight("steal_ticket", "1")) && !$options['template_preview']) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (Session::haveRight('delete_ticket', 1)) {
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($this->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'></td>";
} else {
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'></td>";
}
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($this->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
} else {
echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'></td>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>";
}
echo "<input type='hidden' name='_read_date_mod' value='" . $this->getField('date_mod') . "'>";
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
}
}
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
if (!$options['template_preview']) {
Html::closeForm();
$this->addDivForTabs();
}
return true;
}
$AJAX_INCLUDE = 1;
include '../inc/includes.php';
header("Content-Type: text/html; charset=UTF-8");
Html::header_nocache();
}
Session::checkRight("software", "w");
if ($_POST['softwares_id'] > 0) {
if (!isset($_POST['value'])) {
$_POST['value'] = 0;
}
$where = '';
if (isset($_POST['used'])) {
if (is_array($_POST['used'])) {
$used = $_POST['used'];
} else {
$used = Toolbox::decodeArrayFromInput($_POST['used']);
}
if (count($used)) {
$where = " AND `glpi_softwareversions`.`id` NOT IN ('" . implode("','", $used) . "')";
}
}
// Make a select box
$query = "SELECT DISTINCT `glpi_softwareversions`.*,\n `glpi_states`.`name` AS sname\n FROM `glpi_softwareversions`\n LEFT JOIN `glpi_states` ON (`glpi_softwareversions`.`states_id` = `glpi_states`.`id`)\n WHERE `glpi_softwareversions`.`softwares_id` = '" . $_POST['softwares_id'] . "'\n {$where}\n ORDER BY `name`";
$result = $DB->query($query);
$number = $DB->numrows($result);
echo "<select name='" . $_POST['myname'] . "' size='1'>";
echo "<option value='0'>" . Dropdown::EMPTY_VALUE . "</option>";
$today = date("Y-m-d");
if ($number) {
while ($data = $DB->fetch_assoc($result)) {
$ID = $data['id'];
/** @file
* @brief
*/
// Direct access to file
if (strpos($_SERVER['PHP_SELF'], "searchoptionvalue.php")) {
include '../inc/includes.php';
header("Content-Type: text/html; charset=UTF-8");
Html::header_nocache();
}
if (!defined('GLPI_ROOT')) {
die("Can not acces directly to this file");
}
Session::checkLoginUser();
if (isset($_POST['searchtype'])) {
if (!is_array($_POST['searchopt'])) {
$searchopt = Toolbox::decodeArrayFromInput($_POST['searchopt']);
} else {
$searchopt = $_POST['searchopt'];
}
$_POST['value'] = rawurldecode($_POST['value']);
$addmeta = "";
if (isset($_POST['meta']) && $_POST['meta']) {
$addmeta = '2';
}
$inputname = 'contains' . $addmeta . '[' . $_POST['num'] . ']';
$display = false;
$item = getItemForItemtype($_POST['itemtype']);
$options2 = array();
$options2['value'] = $_POST['value'];
// For tree dropdpowns
$options2['permit_select_parent'] = true;
$where .= " AND `{$table}`.`id` NOT IN ('" . $_POST['value'] . "'";
if (isset($_POST['used'])) {
if (is_array($_POST['used'])) {
$used = $_POST['used'];
} else {
$used = Toolbox::decodeArrayFromInput($_POST['used']);
}
if (count($used)) {
$where .= ",'" . implode("','", $used) . "'";
}
}
if (isset($_POST['toadd'])) {
if (is_array($_POST['toadd'])) {
$toadd = $_POST['toadd'];
} else {
$toadd = Toolbox::decodeArrayFromInput($_POST['toadd']);
}
} else {
$toadd = array();
}
$where .= ") ";
if (isset($_POST['condition']) && $_POST['condition'] != '') {
$where .= " AND " . $_POST['condition'] . " ";
}
if ($item instanceof CommonTreeDropdown) {
if ($_POST['searchText'] != $CFG_GLPI["ajax_wildcard"]) {
$where .= " AND `completename` " . Search::makeTextSearch($_POST['searchText']);
}
$multi = false;
// Manage multiple Entities dropdowns
$add_order = "";
--------------------------------------------------------------------------
*/
// Direct access to file
if (strpos($_SERVER['PHP_SELF'], "dropdownValue.php")) {
include '../../../inc/includes.php';
header("Content-Type: text/html; charset=UTF-8");
Html::header_nocache();
}
Session::checkLoginUser();
// Security
if (!TableExists($_GET['table'])) {
exit;
}
$item = new $_GET['itemtype']();
if (isset($_GET["entity_restrict"]) && !is_numeric($_GET["entity_restrict"]) && !is_array($_GET["entity_restrict"])) {
$_GET["entity_restrict"] = Toolbox::decodeArrayFromInput($_GET["entity_restrict"]);
}
$NBMAX = $CFG_GLPI["dropdown_max"];
$LIMIT = "LIMIT 0,{$NBMAX}";
if ($_GET['searchText'] == $CFG_GLPI["ajax_wildcard"]) {
$LIMIT = "";
}
$where = " WHERE `" . $_GET['table'] . "`.`id` NOT IN ('" . $_GET['value2'] . "'";
$used = array();
if ($_GET["name"] != "type") {
$datas = getAllDatasFromTable("glpi_plugin_positions_positions", "`itemtype` = '" . $_GET['itemtype'] . "'");
} else {
$datas = getAllDatasFromTable("glpi_plugin_positions_imageitems", "`itemtype` = '" . $_GET['itemtype'] . "'");
}
if (!empty($datas)) {
foreach ($datas as $data) {
$_POST['all'] = 0;
}
$used = array();
if (isset($_POST['used'])) {
if (is_array($_POST['used'])) {
$used = $_POST['used'];
} else {
$used = Toolbox::decodeArrayFromInput($_POST['used']);
}
}
if (isset($_POST["entity_restrict"]) && !is_numeric($_POST["entity_restrict"]) && !is_array($_POST["entity_restrict"])) {
$_POST["entity_restrict"] = Toolbox::decodeArrayFromInput($_POST["entity_restrict"]);
}
// for multi rights
if (isset($_POST["right"]) && !is_array($_POST["right"])) {
$temp = Toolbox::decodeArrayFromInput($_POST["right"]);
if (count($temp)) {
$_POST['right'] = $temp;
}
}
$result = User::getSqlSearchResult(false, $_POST['right'], $_POST["entity_restrict"], $_POST['value'], $used, $_POST['searchText']);
$users = array();
if ($DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$users[$data["id"]] = formatUserName($data["id"], $data["name"], $data["realname"], $data["firstname"]);
$logins[$data["id"]] = $data["name"];
}
}
if (!function_exists('dpuser_cmp')) {
function dpuser_cmp($a, $b)
{
}
$fieldname = '';
if (empty($search["linkfield"]) || $search['table'] == 'glpi_infocoms') {
$fieldname = $search["field"];
} else {
$fieldname = $search["linkfield"];
}
if (!$plugdisplay) {
$options = array();
$values = array();
// For ticket template or aditional options of massive actions
if (isset($_POST['options']) && strlen($_POST['options'])) {
$options = Toolbox::decodeArrayFromInput($_POST['options']);
}
if (isset($_POST['additionalvalues']) && strlen($_POST['additionalvalues'])) {
$values = Toolbox::decodeArrayFromInput($_POST['additionalvalues']);
}
$values[$search["field"]] = '';
echo $item->getValueToSelect($search, $fieldname, $values, $options);
}
if (!$FIELDNAME_PRINTED) {
echo "<input type='hidden' name='field' value='{$fieldname}'>";
}
echo "</td>";
if ($inline) {
echo "<td><input type='submit' name='massiveaction' class='submit' value='{$submitname}'></td>";
}
echo "</tr></table>";
if (!$inline) {
echo "<br><input type='submit' name='massiveaction' class='submit' value='{$submitname}'>";
}
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
// Direct access to file
if (strpos($_SERVER['PHP_SELF'], "dropdownDelegationUsers.php")) {
$AJAX_INCLUDE = 1;
include '../inc/includes.php';
header("Content-Type: text/html; charset=UTF-8");
Html::header_nocache();
}
if (!defined('GLPI_ROOT')) {
die("Can not acces directly to this file");
}
Session::checkLoginUser();
if ($_POST["nodelegate"] == 1) {
$_POST['_users_id_requester'] = Session::getLoginUserID();
$_POST['_right'] = "id";
} else {
$_POST['_right'] = "delegate";
}
if (isset($_POST['_users_id_requester_notif']) && !empty($_POST['_users_id_requester_notif'])) {
$_POST['_users_id_requester_notif'] = Toolbox::decodeArrayFromInput($_POST['_users_id_requester_notif']);
}
$ticket = new Ticket();
$ticket->showActorAddFormOnCreate(Ticket_User::REQUESTER, $_POST);
/**
* Display options add action button for massive actions
*
* @since version 0.84
*
* This must not be overloaded in Class
*
* @param $input array of input datas
*
* @return nothing display
**/
function showMassiveActionsParameters($input = array())
{
global $CFG_GLPI;
switch ($input['action']) {
case "add_contract_item":
if ($input['itemtype'] == 'Contract') {
Dropdown::showAllItems("items_id", 0, 0, 1, $CFG_GLPI["contract_types"], false, true, 'item_itemtype');
echo "<br><br><input type='submit' name='massiveaction' class='submit' value='" . _sx('button', 'Add') . "'>";
} else {
Contract::dropdown(array('name' => "contracts_id"));
echo "<br><br><input type='submit' name='massiveaction' class='submit' value='" . _sx('button', 'Add') . "'>";
}
break;
case "remove_contract_item":
if ($input['itemtype'] == 'Contract') {
Dropdown::showAllItems("items_id", 0, 0, 1, $CFG_GLPI["contract_types"], false, true, 'item_itemtype');
echo "<br><br><input type='submit' name='massiveaction' class='submit' value='" . _sx('button', 'Delete permanently') . "'>";
} else {
Contract::dropdown(array('name' => "contracts_id"));
echo "<br><br><input type='submit' name='massiveaction' class='submit' value='" . _sx('button', 'Delete permanently') . "'>";
}
break;
case "add_document":
Document::dropdown(array('name' => 'documents_id'));
echo "<br><br><input type='submit' name='massiveaction' class='submit' value='" . _sx('button', 'Add') . "'>";
break;
case "remove_document":
Document::dropdown(array('name' => 'documents_id'));
echo "<br><br><input type='submit' name='massiveaction' class='submit' value='" . _sx('button', 'Delete permanently') . "'>";
break;
case "update":
// Specific options for update fields
if (isset($input['options'])) {
$input['options'] = Toolbox::decodeArrayFromInput($input['options']);
} else {
$input['options'] = array();
}
$first_group = true;
$newgroup = "";
$items_in_group = 0;
$show_all = true;
$show_infocoms = true;
if (in_array($input["itemtype"], $CFG_GLPI["infocom_types"]) && (!static::canUpdate() || !Infocom::canUpdate())) {
$show_all = false;
$show_infocoms = Infocom::canUpdate();
}
$searchopt = Search::getCleanedOptions($input["itemtype"], 'w');
echo "<select name='id_field' id='massiveaction_field'>";
echo "<option value='0' selected>" . Dropdown::EMPTY_VALUE . "</option>";
foreach ($searchopt as $key => $val) {
if (!is_array($val)) {
if (!empty($newgroup) && $items_in_group > 0) {
echo $newgroup;
$first_group = false;
}
$items_in_group = 0;
$newgroup = "";
if (!$first_group) {
$newgroup .= "</optgroup>";
}
$newgroup .= "<optgroup label=\"{$val}\">";
} else {
// No id and no entities_id massive action and no first item
if ($val["field"] != 'id' && $key != 1 && ($val["linkfield"] != 'entities_id' || isset($val['massiveaction']) && $val['massiveaction'])) {
if (!isset($val['massiveaction']) || $val['massiveaction']) {
if ($show_all) {
$newgroup .= "<option value='{$key}'>" . $val["name"] . "</option>";
$items_in_group++;
} else {
// Do not show infocom items
if ($show_infocoms && Search::isInfocomOption($input["itemtype"], $key) || !$show_infocoms && !Search::isInfocomOption($input["itemtype"], $key)) {
$newgroup .= "<option value='{$key}'>" . $val["name"] . "</option>";
$items_in_group++;
}
}
}
}
}
}
if (!empty($newgroup) && $items_in_group > 0) {
echo $newgroup;
}
if (!$first_group) {
echo "</optgroup>";
}
echo "</select>";
$paramsmassaction = array('id_field' => '__VALUE__', 'itemtype' => $input["itemtype"], 'options' => $input['options']);
foreach ($input as $key => $val) {
if (preg_match("/extra_/", $key, $regs)) {
$paramsmassaction[$key] = $val;
}
}
Ajax::updateItemOnSelectEvent("massiveaction_field", "show_massiveaction_field", $CFG_GLPI["root_doc"] . "/ajax/dropdownMassiveActionField.php", $paramsmassaction);
echo "<br><br><span id='show_massiveaction_field'> </span>\n";
break;
default:
if (!$this->showSpecificMassiveActionsParameters($input)) {
echo "<input type='submit' name='massiveaction' class='submit' value='" . _sx('button', 'Post') . "'>\n";
}
}
return false;
}
/**
* @since version 0.84
*
* @see CommonDBTM::showSpecificMassiveActionsParameters()
**/
function showSpecificMassiveActionsParameters($input = array())
{
switch ($input['action']) {
case "move_version":
if (isset($input['options'])) {
$input['options'] = Toolbox::decodeArrayFromInput($input['options']);
if (isset($input['options']['move'])) {
$options = array('softwares_id' => $input['options']['move']['softwares_id']);
if (isset($input['options']['move']['used'])) {
$options['used'] = $input['options']['move']['used'];
}
SoftwareVersion::dropdown($options);
echo "<br><br><input type='submit' name='massiveaction' value=\"" . _sx('button', 'Move') . "\" class='submit'> ";
return true;
}
}
return false;
default:
return parent::showSpecificMassiveActionsParameters($input);
}
return false;
}
/**
* Javascript code for update an item (Javascript code only)
*
* @param $options array of options
* - toupdate : array / Update a specific item on select change on dropdown
* (need value_fieldname, to_update,
* url (@see Ajax::updateItemOnSelectEvent for information)
* and may have moreparams)
**/
static function commonDropdownUpdateItem($options)
{
if (isset($options["update_item"]) && (is_array($options["update_item"]) || strlen($options["update_item"]) > 0)) {
if (!is_array($options["update_item"])) {
$datas = Toolbox::decodeArrayFromInput($options["update_item"]);
} else {
$datas = $options["update_item"];
}
if (is_array($datas) && count($datas)) {
// Put it in array
if (isset($datas['to_update'])) {
$datas = array($datas);
}
foreach ($datas as $data) {
$paramsupdate = array();
if (isset($data['value_fieldname'])) {
$paramsupdate = array($data['value_fieldname'] => '__VALUE__');
}
if (isset($data["moreparams"]) && is_array($data["moreparams"]) && count($data["moreparams"])) {
foreach ($data["moreparams"] as $key => $val) {
$paramsupdate[$key] = $val;
}
}
self::updateItemOnSelectEvent("dropdown_" . $options["myname"] . $options["rand"], $data['to_update'], $data['url'], $paramsupdate);
}
}
}
}