if (!$BoReturn) {
ErrorHandler::setNotice('ticket', EXC_ERR_CHANGE, 'error');
} else {
ErrorHandler::setNotice('ticket', SUCESS_CHANGEDEPARTMENT, 'ok');
}
}
break;
case 'setOwner':
if (!$isSupporter) {
throw new ErrorHandler(INVALID_OPTION);
}
if (!is_numeric($_POST['IDTicket']) || !is_numeric($_POST['IDSupporter'])) {
ErrorHandler::setNotice('ticket', EXC_GLOBAL_EXPPARAM, 'error');
} else {
$Ticket = new TicketHandler();
$Ticket->setTicketOwner($_POST['IDTicket'], $_POST['IDSupporter'], getSessionProp('IDUser'));
ErrorHandler::setNotice('ticket', SUCESS_SETOWNER, 'ok');
}
break;
case 'answer':
if (empty($_POST['TxMessage']) || !is_numeric($_POST['IDTicket']) || empty($_POST['StMessageType'])) {
ErrorHandler::setNotice('ticket', EXC_GLOBAL_EXPPARAM, 'error');
} else {
$_POST['TxMessage'] = f1desk_escape_html($_POST['TxMessage']);
$ObjTicket = new TicketHandler();
$IDWriter = getSessionProp('IDClient') ? getSessionProp('IDClient') : getSessionProp('IDSupporter');
$ArMessageType = array('NORMAL' => '0', 'INTERNAL' => '1', 'SYSTEM' => '2', 'SATISFACTION' => '3');
if (!empty($_FILES['Attachment']['name'])) {
$ObjTicket->answerTicket($IDWriter, $_POST['IDTicket'], $_POST['TxMessage'], $ArMessageType[$_POST['StMessageType']], $_FILES);
} else {
$ObjTicket->answerTicket($IDWriter, $_POST['IDTicket'], $_POST['TxMessage'], $ArMessageType[$_POST['StMessageType']]);
