/**
* This function is beign used to reply on a ticket.
* It will first check if the user who executed this function is a mod/admin or the topic creator himself. If this is not the case the page will be redirected to an error page.
* in case the isset($_POST['hidden'] is set and the user is a mod, the message will be hidden for the topic starter. The reply will be created. If $_POST['ChangeStatus']) & $_POST['ChangePriority'] is set
* it will try to update the status and priority. Afterwards the page is being redirecte to the ticket again.
* @author Daan Janssens, mentored by Matthew Lagoe
*/
function reply_on_ticket()
{
global $INGAME_WEBPATH;
global $WEBPATH;
//if logged in
if (WebUsers::isLoggedIn() && isset($_POST['ticket_id'])) {
$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
$target_ticket = new Ticket();
$target_ticket->load_With_TId($ticket_id);
//check if the user who executed this function is a mod/admin or the topic creator himself.
if ($target_ticket->getAuthor() == unserialize($_SESSION['ticket_user'])->getTUserId() || Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
try {
$author = unserialize($_SESSION['ticket_user'])->getTUserId();
if (isset($_POST['Content'])) {
$content = $_POST['Content'];
} else {
$content = "";
}
$hidden = 0;
if (isset($_POST['hidden']) && Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
$hidden = 1;
}
//create the reply
Ticket::createReply($content, $author, $ticket_id, $hidden);
//try to update the status & priority in case these are set.
if (isset($_POST['ChangeStatus']) && isset($_POST['ChangePriority']) && Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
$newStatus = filter_var($_POST['ChangeStatus'], FILTER_SANITIZE_NUMBER_INT);
$newPriority = filter_var($_POST['ChangePriority'], FILTER_SANITIZE_NUMBER_INT);
Ticket::updateTicketStatusAndPriority($ticket_id, $newStatus, $newPriority, $author);
}
header("Cache-Control: max-age=1");
if (Helpers::check_if_game_client()) {
header("Location: " . $INGAME_WEBPATH . "?page=show_ticket&id=" . $ticket_id);
} else {
header("Location: " . $WEBPATH . "?page=show_ticket&id=" . $ticket_id);
}
throw new SystemExit();
} catch (PDOException $e) {
//ERROR: LIB DB is not online!
print_r($e);
//header("Location: index.php");
throw new SystemExit();
}
} else {
//ERROR: No access!
$_SESSION['error_code'] = "403";
header("Cache-Control: max-age=1");
header("Location: index.php?page=error");
throw new SystemExit();
}
} else {
//ERROR: not logged in!
header("Cache-Control: max-age=1");
header("Location: index.php");
throw new SystemExit();
}
}
/**
* This function is beign used to load info that's needed for the show_ticket_info page.
* check if the person browsing this page is a mod/admin or the ticket creator himself, if not he'll be redirected to an error page.
* not all tickets have this page related to it, only tickets created ingame will have additional information. The returned info will be used by the template to show the show_ticket_info page.
* @author Daan Janssens, mentored by Matthew Lagoe
*/
function show_ticket_info()
{
//if logged in
if (WebUsers::isLoggedIn() && isset($_GET['id'])) {
$result['ticket_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
$target_ticket = new Ticket();
$target_ticket->load_With_TId($result['ticket_id']);
if ($target_ticket->hasInfo() && ($target_ticket->getAuthor() == unserialize($_SESSION['ticket_user'])->getTUserId() || Ticket_User::isMod(unserialize($_SESSION['ticket_user'])))) {
$result['ticket_title'] = $target_ticket->getTitle();
$result['ticket_author'] = $target_ticket->getAuthor();
$ticket_info = new Ticket_Info();
$ticket_info->load_With_Ticket($result['ticket_id']);
$result['shard_id'] = $ticket_info->getShardId();
$result['user_position'] = $ticket_info->getUser_Position();
$result['view_position'] = $ticket_info->getView_Position();
$result['client_version'] = $ticket_info->getClient_Version();
$result['patch_version'] = $ticket_info->getPatch_Version();
$result['server_tick'] = $ticket_info->getServer_Tick();
$result['connect_state'] = $ticket_info->getConnect_State();
$result['local_address'] = $ticket_info->getLocal_Address();
$result['memory'] = $ticket_info->getMemory();
$result['os'] = $ticket_info->getOS();
$result['processor'] = $ticket_info->getProcessor();
$result['cpu_id'] = $ticket_info->getCPUId();
$result['cpu_mask'] = $ticket_info->getCPU_Mask();
$result['ht'] = $ticket_info->getHT();
$result['nel3d'] = $ticket_info->getNel3D();
$result['user_id'] = $ticket_info->getUser_Id();
global $IMAGELOC_WEBPATH;
$result['IMAGELOC_WEBPATH'] = $IMAGELOC_WEBPATH;
if (Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
$result['isMod'] = "TRUE";
}
global $INGAME_WEBPATH;
$result['ingame_webpath'] = $INGAME_WEBPATH;
return $result;
} else {
//ERROR: No access!
$_SESSION['error_code'] = "403";
header("Cache-Control: max-age=1");
header("Location: index.php?page=error");
throw new SystemExit();
}
} else {
//ERROR: not logged in!
header("Cache-Control: max-age=1");
header("Location: index.php");
throw new SystemExit();
}
}
/**
* This function is beign used to load info that's needed for the show_reply page.
* check if the person is allowed to see the reply, if not he'll be redirected to an error page.
* data regarding to the reply will be returned by this function that will be used by the template.
* @author Daan Janssens, mentored by Matthew Lagoe
*/
function show_reply()
{
//if logged in
if (WebUsers::isLoggedIn() && isset($_GET['id'])) {
$result['reply_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
$reply = new Ticket_Reply();
$reply->load_With_TReplyId($result['reply_id']);
$ticket = new Ticket();
$ticket->load_With_TId($reply->getTicket());
//check if the user is allowed to see the reply
if ($ticket->getAuthor() == unserialize($_SESSION['ticket_user'])->getTUserId() && !$reply->getHidden() || Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
$content = new Ticket_Content();
$content->load_With_TContentId($reply->getContent());
$author = new Ticket_User();
$author->load_With_TUserId($reply->getAuthor());
$result['hidden'] = $reply->getHidden();
$result['ticket_id'] = $reply->getTicket();
$result['reply_timestamp'] = $reply->getTimestamp();
$result['author_permission'] = $author->getPermission();
$result['reply_content'] = $content->getContent();
$result['author'] = $author->getExternId();
$webUser = new WebUsers($author->getExternId());
$result['authorName'] = $webUser->getUsername();
if (Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
$result['isMod'] = "TRUE";
}
global $INGAME_WEBPATH;
$result['ingame_webpath'] = $INGAME_WEBPATH;
return $result;
} else {
//ERROR: No access!
$_SESSION['error_code'] = "403";
header("Cache-Control: max-age=1");
header("Location: index.php?page=error");
throw new SystemExit();
}
} else {
//ERROR: not logged in!
header("Cache-Control: max-age=1");
header("Location: index.php");
throw new SystemExit();
}
}
/**
* Handles an incomming email
* Read the content of one email by using imap's functionality. If a ticket id is found inside the message_id or else in the subject line, then a reply will be added
* (if the email is not being sent from the authors email address it won't be added though and a warning will be sent to both parties). If no ticket id is found, then a new
* ticket will be created.
* @param $mbox a mailbox object
* @param $i the email's id in the mailbox (integer)
* @param $group the group object that owns the inbox.
* @return a string based on the found ticket i and timestamp (will be used to store a copy of the email locally)
*/
function incoming_mail_handler($mbox, $i, $group)
{
global $MAIL_LOG_PATH;
$header = imap_header($mbox, $i);
$subject = self::decode_utf8($header->subject);
$entire_email = imap_fetchheader($mbox, $i) . imap_body($mbox, $i);
$subject = self::decode_utf8($header->subject);
$to = $header->to[0]->mailbox;
$from = $header->from[0]->mailbox . '@' . $header->from[0]->host;
$fromEmail = $header->from[0]->mailbox . '@' . $header->from[0]->host;
$txt = self::get_part($mbox, $i, "TEXT/PLAIN");
//$html = self::get_part($mbox, $i, "TEXT/HTML");
//get the id out of the email address of the person sending the email.
if ($from !== NULL && !is_numeric($from)) {
$from = Ticket_User::get_id_from_email($from);
}
//get ticket_id out of the message-id or else out of the subject line
$ticket_id = 0;
if (isset($header->references)) {
$pieces = explode(".", $header->references);
if ($pieces[0] == "<ams") {
$ticket_id = $pieces[2];
} else {
$ticket_id = self::get_ticket_id_from_subject($subject);
}
} else {
$ticket_id = self::get_ticket_id_from_subject($subject);
}
//if ticket id is found, that means it is a reply on an existing ticket
if ($ticket_id && is_numeric($ticket_id) && $ticket_id > 0) {
$ticket = new Ticket();
$ticket->load_With_TId($ticket_id);
//if email is sent from an existing email address in the db (else it will give an error while loading the user object)
if ($from != "FALSE") {
$user = new Ticket_User();
$user->load_With_TUserId($from);
//if user has access to it!
if ((Ticket_User::isMod($user) or $ticket->getAuthor() == $user->getTUserId()) and $txt != "") {
Ticket::createReply($txt, $user->getTUserId(), $ticket->getTId(), 0);
error_log("Email found that is a reply to a ticket at:" . $group->getGroupEmail() . "\n", 3, $MAIL_LOG_PATH);
} else {
//if user has no access to it
//Warn real ticket owner + person that send the mail
Mail_Handler::send_ticketing_mail($ticket->getAuthor(), $ticket, NULL, "WARNAUTHOR", $from);
Mail_Handler::send_ticketing_mail($from, $ticket, NULL, "WARNSENDER", NULL);
error_log("Email found that was a reply to a ticket, though send by another user to " . $group->getGroupEmail() . "\n", 3, $MAIL_LOG_PATH);
}
} else {
//if a reply to a ticket is being sent by a non-user!
//Warn real ticket owner + person that send the mail
Mail_Handler::send_ticketing_mail($ticket->getAuthor(), $ticket, NULL, "WARNAUTHOR", $fromEmail);
Mail_Handler::send_ticketing_mail($fromEmail, $ticket, NULL, "WARNUNKNOWNSENDER", NULL);
error_log("Email found that was a reply to a ticket, though send by an unknown email address to " . $group->getGroupEmail() . "\n", 3, $MAIL_LOG_PATH);
}
return $ticket_id . "." . time();
} else {
if ($from != "FALSE") {
//if ticket_id isn't found, create a new ticket!
//if an existing email address mailed the ticket
//if not default group, then forward it by giving the $group->getSGroupId's param
$newTicketId = Ticket::create_Ticket($subject, $txt, 1, $from, $from, $group->getSGroupId());
error_log("Email regarding new ticket found at:" . $group->getGroupEmail() . "\n", 3, $MAIL_LOG_PATH);
return $newTicketId . "." . time();
} else {
//if it's a email that has nothing to do with ticketing, return 0;
error_log("Email found that isn't a reply or new ticket, at:" . $group->getGroupEmail() . "\n", 3, $MAIL_LOG_PATH);
return 0;
}
}
}
/**
* function that creates a ticket Attachment.
*/
public static function add_Attachment($TId, $filename, $author, $tempFile)
{
global $FILE_STORAGE_PATH;
$length = mt_rand(20, 25);
$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ$-_.+!*\'(),';
$randomString = '';
for ($i = 0; $i < $length; $i++) {
$randomString .= $characters[rand(0, strlen($characters) - 1)];
}
$targetFile = $FILE_STORAGE_PATH . $randomString . "/" . $filename;
if (file_exists($targetFile)) {
return self::add_Attachment($TId, $filename, $author, $tempFile);
}
$ticket = new Ticket();
$ticket->load_With_TId($TId);
//create the attachment!
try {
$dbl = new DBLayer("lib");
$dbl->insert("`ticket_attachments`", array('ticket_TId' => $TId, 'Filename' => $filename, 'Filesize' => filesize($tempFile), 'Uploader' => $author, 'Path' => $randomString . "/" . $filename));
} catch (Exception $e) {
return $false;
}
mkdir($FILE_STORAGE_PATH . $randomString);
$return = move_uploaded_file($tempFile, $targetFile);
if ($return == false) {
$dbl->delete("`ticket_attachments`", array('Path' => $randomString . "/" . $filename), "`Path` = :Path");
}
//write a log entry
Ticket_Log::createLogEntry($TId, $author, 10);
return $return;
}
/**
* This function is beign used to load info that's needed for the show_ticket_log page.
* This page shows the logs related to a ticket: who created the ticket, who replied on it, who viewed it, assigned or forwarded it.
* Only mods/admins are able to browse the log though. The found information is returned so it can be used by the template.
* @author Daan Janssens, mentored by Matthew Lagoe
*/
function show_ticket_log()
{
global $INGAME_WEBPATH;
global $WEBPATH;
//if logged in
if (WebUsers::isLoggedIn() && isset($_GET['id'])) {
//only allow admins to browse the log!
if (Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
$result['ticket_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
$target_ticket = new Ticket();
$target_ticket->load_With_TId($result['ticket_id']);
$result['ticket_title'] = $target_ticket->getTitle();
//return all logs related to a ticket.
$ticket_logs = Ticket_Log::getLogsOfTicket($result['ticket_id']);
$log_action_array = Ticket_Log::getActionTextArray();
//fetch information about each returned ticket in a format that is usable for the template
$result['ticket_logs'] = Gui_Elements::make_table($ticket_logs, array("getTLogId", "getTimestamp", "getAuthor()->getExternId", "getAction", "getArgument()"), array("tLogId", "timestamp", "authorExtern", "action", "argument"));
$i = 0;
//for each ticket add action specific informaton to the to-be-shown text: uses the query_backpart
foreach ($result['ticket_logs'] as $log) {
$webUser = new WebUsers($log['authorExtern']);
$author = $webUser->getUsername();
$result['ticket_logs'][$i]['author'] = $author;
$query_backpart = "";
if ($log['action'] == 2) {
$webUser2 = new WebUsers($log['argument']);
$query_backpart = $webUser2->getUsername();
} else {
if ($log['action'] == 4) {
if (Helpers::check_if_game_client()) {
$query_backpart = "<a href='" . $INGAME_WEBPATH . "?page=show_reply&id=" . $log['argument'] . "'>ID#" . $log['argument'] . "</a>";
} else {
$query_backpart = "<a href='" . $WEBPATH . "?page=show_reply&id=" . $log['argument'] . "'>ID#" . $log['argument'] . "</a>";
}
} else {
if ($log['action'] == 5) {
$statusArray = Ticket::getStatusArray();
$query_backpart = $statusArray[$log['argument']];
} else {
if ($log['action'] == 6) {
$priorityArray = Ticket::getPriorityArray();
$query_backpart = $priorityArray[$log['argument']];
} else {
if ($log['action'] == 8) {
if (Helpers::check_if_game_client()) {
$query_backpart = "<a href='" . $INGAME_WEBPATH . "?page=show_sgroupy&id=" . $log['argument'] . "'>" . Support_Group::getGroup($log['argument'])->getName() . "</a>";
} else {
$query_backpart = "<a href='" . $WEBPATH . "?page=show_sgroupy&id=" . $log['argument'] . "'>" . Support_Group::getGroup($log['argument'])->getName() . "</a>";
}
}
}
}
}
}
$result['ticket_logs'][$i]['query'] = $author . " " . $log_action_array[$log['action']] . " " . $query_backpart;
$result['ticket_logs'][$i]['timestamp_elapsed'] = Gui_Elements::time_elapsed_string($log['timestamp']);
$i++;
}
if (Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
$result['isMod'] = "TRUE";
}
global $INGAME_WEBPATH;
$result['ingame_webpath'] = $INGAME_WEBPATH;
return $result;
} else {
//ERROR: No access!
$_SESSION['error_code'] = "403";
header("Cache-Control: max-age=1");
header("Location: index.php?page=error");
throw new SystemExit();
}
} else {
//ERROR: not logged in!
header("Cache-Control: max-age=1");
header("Location: index.php");
throw new SystemExit();
}
}
/**
* This function is beign used to load info that's needed for the show_ticket page.
* check if the person browsing this page is a mod/admin or the ticket creator himself, if not he'll be redirected to an error page.
* if the $_GET['action'] var is set and the user executing is a mod/admin, it will try to execute the action. The actions here are: forwarding of a ticket,
* assigning a ticket and unassigning a ticket. This function returns a lot of information that will be used by the template to show the ticket. Mods/admins will be able to
* also see hidden replies to a ticket.
* @author Daan Janssens, mentored by Matthew Lagoe
*/
function show_ticket()
{
//if logged in
if (WebUsers::isLoggedIn() && isset($_GET['id'])) {
$result['user_id'] = unserialize($_SESSION['ticket_user'])->getTUserId();
$result['ticket_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
$target_ticket = new Ticket();
$target_ticket->load_With_TId($result['ticket_id']);
if (Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
if (isset($_POST['action'])) {
switch ($_POST['action']) {
case "forward":
$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
$group_id = filter_var($_POST['group'], FILTER_SANITIZE_NUMBER_INT);
$result['ACTION_RESULT'] = Ticket::forwardTicket($result['user_id'], $ticket_id, $group_id);
break;
case "assignTicket":
$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
$result['ACTION_RESULT'] = Ticket::assignTicket($result['user_id'], $ticket_id);
break;
case "unAssignTicket":
$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
$result['ACTION_RESULT'] = Ticket::unAssignTicket($result['user_id'], $ticket_id);
break;
}
}
}
if ($target_ticket->getAuthor() == unserialize($_SESSION['ticket_user'])->getTUserId() || Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
$show_as_admin = false;
if (Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
$show_as_admin = true;
}
$entire_ticket = Ticket::getEntireTicket($result['ticket_id'], $show_as_admin);
Ticket_Log::createLogEntry($result['ticket_id'], unserialize($_SESSION['ticket_user'])->getTUserId(), 3);
$result['ticket_tId'] = $entire_ticket['ticket_obj']->getTId();
$result['ticket_forwardedGroupName'] = $entire_ticket['ticket_obj']->getForwardedGroupName();
$result['ticket_forwardedGroupId'] = $entire_ticket['ticket_obj']->getForwardedGroupId();
$result['ticket_title'] = $entire_ticket['ticket_obj']->getTitle();
$result['ticket_timestamp'] = $entire_ticket['ticket_obj']->getTimestamp();
$result['ticket_status'] = $entire_ticket['ticket_obj']->getStatus();
$result['ticket_author'] = $entire_ticket['ticket_obj']->getAuthor();
$result['ticket_prioritytext'] = $entire_ticket['ticket_obj']->getPriorityText();
$result['ticket_priorities'] = Ticket::getPriorityArray();
$result['ticket_priority'] = $entire_ticket['ticket_obj']->getPriority();
$result['ticket_statustext'] = $entire_ticket['ticket_obj']->getStatusText();
$result['ticket_lastupdate'] = Gui_Elements::time_elapsed_string(Ticket::getLatestReply($result['ticket_id'])->getTimestamp());
$result['ticket_category'] = $entire_ticket['ticket_obj']->getCategoryName();
$webUser = new WebUsers(Assigned::getUserAssignedToTicket($result['ticket_tId']));
$result['ticket_assignedToText'] = $webUser->getUsername();
$result['ticket_assignedTo'] = Assigned::getUserAssignedToTicket($result['ticket_tId']);
$result['ticket_replies'] = Gui_Elements::make_table($entire_ticket['reply_array'], array("getTReplyId", "getContent()->getContent", "getTimestamp", "getAuthor()->getExternId", "getAuthor()->getPermission", "getHidden"), array("tReplyId", "replyContent", "timestamp", "authorExtern", "permission", "hidden"));
$i = 0;
global $FILE_WEB_PATH;
$result['FILE_WEB_PATH'] = $FILE_WEB_PATH;
global $BASE_WEBPATH;
$result['BASE_WEBPATH'] = $BASE_WEBPATH;
foreach ($result['ticket_replies'] as $reply) {
$webReplyUser = new WebUsers($reply['authorExtern']);
$result['ticket_replies'][$i]['author'] = $webReplyUser->getUsername();
$i++;
}
if (Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
$result['isMod'] = "TRUE";
$result['statusList'] = Ticket::getStatusArray();
$result['sGroups'] = Gui_Elements::make_table_with_key_is_id(Support_Group::getAllSupportGroups(), array("getName"), "getSGroupId");
}
$result['hasInfo'] = $target_ticket->hasInfo();
global $INGAME_WEBPATH;
$result['ingame_webpath'] = $INGAME_WEBPATH;
//get attachments
$result['ticket_attachments'] = Ticket::getAttachments($result['ticket_id']);
return $result;
} else {
//ERROR: No access!
$_SESSION['error_code'] = "403";
header("Cache-Control: max-age=1");
header("Location: index.php?page=error");
throw new SystemExit();
}
} else {
//ERROR: not logged in!
header("Cache-Control: max-age=1");
header("Location: index.php");
throw new SystemExit();
}
}
require '../../config.php';
require_once $AMS_LIB . '/libinclude.php';
$id = $_POST['PHPSESSID'];
session_id($id);
session_start();
// Set permission
if (isset($_SESSION['ticket_user'])) {
$return['permission'] = unserialize($_SESSION['ticket_user'])->getPermission();
} else {
// default permission
$return['permission'] = 0;
}
if (WebUsers::isLoggedIn() && isset($_GET['id'])) {
$ticket_id = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
$target_ticket = new Ticket();
$target_ticket->load_With_TId($ticket_id);
if ($target_ticket->getAuthor() == unserialize($_SESSION['ticket_user'])->getTUserId() || Ticket_User::isMod(unserialize($_SESSION['ticket_user']))) {
if (!empty($_FILES)) {
$tempFile = $_FILES['Filedata']['tmp_name'];
$fileParts = pathinfo($_FILES['Filedata']['name']);
Ticket::add_Attachment($_GET['id'], $_FILES['Filedata']['name'], $_SESSION['id'], $tempFile);
echo "Uploaded :" . $_FILES['Filedata']['name'];
} else {
echo "Upload Failed!";
}
echo "Upload Failed!";
}
echo "Upload Failed!";
}
echo "Upload Failed!";
