?>
">
<?php
echo $attach['name'];
?>
</span>
</div>
</div>
<?php
}
?>
<?php
FSS_Helper::HelpText("support_user_view_attach_footer");
?>
<?php
}
?>
</div>
<script>
function doPrint(link)
{
printWindow = window.open(jQuery(link).attr('href'));
return false;
}
var procform = false;
<div id="messagereply" style="display: none;">
<?php
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'ticket' . DS . 'snippet' . DS . '_reply.php');
?>
</div>
<div id="messagepleasewait" style="display: none;clear: both" class="alert alert-info">
<?php
echo JText::_('PLEASE_WAIT');
?>
</div>
<?php
FSS_Helper::HelpText("support_user_view_mes_buttons");
?>
<div id="ticket_messages">
<?php
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'ticket' . DS . 'snippet' . DS . '_messages.php');
?>
</div>
<?php
FSS_Helper::HelpText("support_user_view_mes_footer");
?>
<?php
if (FSS_Settings::get('glossary_support')) {
echo FSS_Glossary::Footer();
}
</a>
<?php
}
?>
<?php
}
}
?>
<input class='btn btn-primary' type='submit' value='<?php
echo JText::_("CREATE_NEW_TICKET");
?>
' id='addcomment'>
</p>
<?php
FSS_Helper::HelpText("support_open_main_buttons_after");
?>
</form>
<script>
jQuery(document).ready(function(){
<?php
if ($this->prodid > 0 || $this->deptid > 0) {
?>
jQuery('#backprod').click(function(ev){
ev.preventDefault();
if (jQuery('#deptid').val() == '' || jQuery('#deptid').val() == 0)
jQuery('#prodid').val('');
function doOpenTicket()
{
if (!FSS_Permission::auth("fss.ticket.open", "com_fss.support_user")) {
return FSS_Helper::NoPerm();
}
$mainframe = JFactory::getApplication();
$user = JFactory::getUser();
$userid = $user->get('id');
$this->userid = $userid;
$this->email = '';
$this->admin_create = 0;
$session = JFactory::getSession();
if (FSS_Input::getInt('admincreate') > 0) {
$session->Set("admin_create", FSS_Input::getInt('admincreate'));
if ($session->Get("admin_create") == 1 && FSS_Input::getInt('user_id') > 0) {
$session->Set('admin_create_user_id', FSS_Input::getInt('user_id'));
} else {
if ($session->Get("admin_create") == 2 && (FSS_Input::getString('admin_create_email') || FSS_Input::getString('admin_create_name'))) {
$session->Set('ticket_email', FSS_Input::getEMail('admin_create_email'));
$session->Set('ticket_name', FSS_Input::getString('admin_create_name'));
}
}
}
if ($session->Get("admin_create") == 1) {
$this->admin_create = 1;
$model = $this->getModel();
$this->user = $model->getUser($session->Get('admin_create_user_id'));
} else {
if ($session->Get("admin_create") == 2) {
$this->unreg_email = $session->Get('ticket_email');
$this->unreg_name = $session->Get('ticket_name');
$this->admin_create = 2;
}
}
if (FSS_Settings::Get('support_only_admin_open') && $this->admin_create < 1) {
return $this->noPermission("Access Denied", "CREATING_NEW_TICKETS_BY_USERS_IS_CURRENTLY_DISABLED");
}
// store in session and data for an unregistered ticket
$type = FSS_Input::getCmd('type');
if ($type == "without") {
$email = FSS_Input::getEMail('email');
$name = FSS_Input::getString('name');
if ($name == "") {
$name = $email;
}
if ($email != "") {
$session->Set('ticket_email', $email);
$session->Set('ticket_name', $name);
}
}
if (!$this->ValidateUser('open')) {
return;
}
// defaults for blank ticket
$ticket['priid'] = FSS_Input::getInt('priid', FSS_Settings::get('support_default_priority'));
$ticket['body'] = FSS_Input::GetString('body');
$ticket['subject'] = FSS_Input::GetString('subject');
$ticket['handler'] = FSS_Input::getInt('handler', 0);
$this->ticket = $ticket;
$errors['subject'] = '';
$errors['body'] = '';
$errors['cat'] = '';
$errors['captcha'] = '';
$this->errors = $errors;
$prodid = FSS_Input::getInt('prodid');
// prod id not set, should we display product list???
if ($prodid < 1) {
$this->products = $this->get('Products');
if (count($this->products) > 1) {
$this->search = "";
$pagination = $this->get('ProdPagination');
$this->pagination = $pagination;
$this->limit = $this->get("ProdLimit");
parent::display("product");
return;
} else {
if (count($this->products) == 1) {
$prodid = $this->products[0]['id'];
JRequest::setVar('prodid', $prodid);
//echo "Setting prodid to $prodid<br>";
}
}
}
$this->assign('prodid', $prodid);
$deptid = FSS_Input::getInt('deptid');
// dept id not set, should we display department list?
if ($deptid < 1) {
$this->search = "";
$this->depts = $this->get('Departments');
$this->limit = $this->get("ProdLimit");
if (count($this->depts) > 1) {
$this->pagination = $this->get('DeptPagination');
$this->product = $this->get('Product');
parent::display("department");
return;
} else {
if (count($this->depts) == 1) {
$deptid = $this->depts[0]['id'];
JRequest::setVar('deptid', $deptid);
//echo "Setting deptid to $deptid<br>";
}
}
}
$what = FSS_Input::getCmd('what');
// done with ticket, try and save, if not, display any errors
if ($what == "add") {
if ($this->saveTicket()) {
$message = FSS_Helper::HelpText("support_open_thanks", true);
if ($message != "") {
FSS_Helper::enqueueMessage($message, "success");
}
//exit;
if ($this->admin_create > 0) {
$link = 'index.php?option=com_fss&view=admin_support&Itemid=' . FSS_Input::getInt('Itemid', '') . '&ticketid=' . $this->ticketid;
$mainframe->redirect(FSSRoute::_($link, false));
} else {
// need to set the session info that will display the ticket to the user here!
$link = 'index.php?option=com_fss&view=ticket&layout=view&Itemid=' . FSS_Input::getInt('Itemid', '') . '&ticketid=' . $this->ticketid;
$mainframe->redirect(FSSRoute::_($link, false));
}
return;
} else {
//echo "Error saving ticket<br>";
}
}
// load handlers if required. This depends on what product and department have been selected
if (FSS_Settings::get('support_choose_handler') != "none") {
$allow_no_auto = 0;
if ($this->admin_create > 0) {
$allow_no_auto = 1;
$this->autohandlers = SupportUsers::getHandlersTicket($prodid, $deptid, 0);
}
$handlers = SupportUsers::getHandlersTicket($prodid, $deptid, 0, $allow_no_auto);
/**
* I DONT KNOW IF THIS IS A GOOD CHANGE OR NOT, BUT IT MAKES IT CONSISTANT EVERYWHERE I THINK
**/
// if the hide super users checkbox is tickets, hide them all from the dropdown
if (FSS_Settings::get('support_hide_super_users')) {
foreach ($handlers as $offset => $handler) {
$fssuser = SupportUsers::getUser($handler);
$juser = JFactory::getUser($handler);
if ($juser->get('isRoot') && $userid != $juser->id) {
unset($handlers[$offset]);
}
}
}
if (count($handlers) == 0) {
$handlers[] = 0;
}
$qry = "SELECT * FROM #__users WHERE id IN (" . implode(", ", $handlers) . ")";
$db = JFactory::getDBO();
$db->setQuery($qry);
$handlers = $db->loadAssocList();
$this->handlers = array();
$h = array();
$h['id'] = 0;
$h['name'] = JText::_('AUTO_ASSIGN');
$this->handlers[] = $h;
if (is_array($handlers)) {
foreach ($handlers as $handler) {
$this->handlers[] = $handler;
}
}
}
$this->assign('deptid', $deptid);
$this->product = $this->get('Product');
$this->dept = $this->get('Department');
$this->cats = $this->get('Cats');
$this->pris = $this->get('Priorities');
$this->support_user_attach = FSS_Settings::get('support_user_attach');
$this->fields = FSSCF::GetCustomFields(0, $prodid, $deptid);
// load in captch and display if needed
$this->sortCaptchaType();
$captcha = new FSS_Captcha();
$this->captcha = $captcha->GetCaptcha('support_captcha_type');
parent::display();
}
echo JText::_("YOU_MUST_BE_LOGGED_IN_TO_VIEW_A_SUPPORT_TICKET");
?>
</div>
<?php
} elseif ($this->type == 2) {
?>
<div class="alert alert-error"><?php
echo JText::_("UNABLE_TO_FIND_A_SUPPORT_TICKET_WITH_THE_PROVIDED_EMAIL_AND_PASSWORD");
?>
</div>
<?php
}
?>
<?php
FSS_Helper::HelpText("support_view_login_header");
?>
<?php
if (FSS_Settings::get('support_no_logon') == 0) {
?>
<?php
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'ticket' . DS . 'snippet' . DS . '_login_form.php');
}
?>
<?php
if (FSS_Settings::get('support_no_register') == 2) {
?>
<?php
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'ticket' . DS . 'snippet' . DS . '_register_form.php');
<?php
if (!FSS_Settings::get('support_next_prod_click')) {
?>
<div><input class='btn btn-primary pickproduct' type='submit' value='<?php
echo JText::_("NEXT");
?>
' /></div>
<?php
}
?>
</form>
<?php
FSS_Helper::HelpText("support_open_prod_footer");
?>
<script>
var productpicked = false;
function setCheckedValue(radioObj, newValue) {
if(!radioObj)
return;
var radioLength = radioObj.length;
if(radioLength == undefined) {
radioObj.checked = (radioObj.value == newValue.toString());
productpicked = true;
echo JText::_("NEXT");
?>
'>
<?php
}
?>
</p>
<input type=hidden name='prodid' id='prodid' value='<?php
echo (int) $this->prodid;
?>
'>
</form>
<?php
FSS_Helper::HelpText("support_open_dept_footer");
?>
<script>
var productpicked = false;
function setCheckedValue(radioObj, newValue) {
if(!radioObj)
return;
var radioLength = radioObj.length;
if(radioLength == undefined) {
radioObj.checked = (radioObj.value == newValue.toString());
//alert(radioObj.checked);
productpicked = true;
return;
$border_class = "table-bordered";
if ($this->border > 0) {
$border_class = "table-borderless";
}
$style = "";
if ($this->template == "grid") {
$style = 'text-align:center';
}
$this->centerTable($this->menus, array('cols' => $this->maincolums, 'table-class' => 'table ' . $border_class . ' table-condensed fss_mainmenu', 'table-width' => $this->mainwidth, 'td-attrs' => 'valign="top"', 'td-style' => $style, 'td-class' => '', 'tmpl' => JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'main' . DS . 'snippet' . DS . '_' . $this->template . '.php'));
?>
<?php
// phone version
$this->centerTable($this->menus, array('cols' => 1, 'table-class' => 'table ' . $border_class . ' table-condensed fss_mainmenu_phone', 'table-width' => $this->mainwidth, 'td-attrs' => 'valign="top"', 'td-style' => '', 'td-class' => '', 'tmpl' => JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'main' . DS . 'snippet' . DS . '_phone.php'));
?>
<?php
if ($this->showadmin && !$this->info_top) {
?>
<?php
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'main' . DS . 'snippet' . DS . 'supportinfo.php');
}
?>
<?php
FSS_Helper::HelpText("menu_footer");
?>
<?php
include JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . '_powered.php';
echo FSS_Helper::PageStyleEnd();
}
?>
</td>
</tr>
<?php
$first = false;
?>
<?php
}
?>
</table>
<?php
FSS_Helper::HelpText("support_user_view_mes_key");
?>
<?php
if (!FSS_Settings::get('user_hide_key')) {
?>
<p>
<?php
echo JText::_('MESSAGE_KEY');
?>
<span class="label label-warning"><?php
echo JText::_('MESSAGE_KEY_USER');
?>
</span>
<span class="label label-success"><?php
echo JText::_('MESSAGE_KEY_HANDLER');
?>
<textarea name='body' id='body' class='sceditor' rows='<?php
echo (int) FSS_Settings::get('support_user_reply_height');
?>
' cols='<?php
echo (int) FSS_Settings::get('support_user_reply_width');
?>
' style='width:95%;height:<?php
echo (int) (FSS_Settings::get('support_user_reply_height') * 15 + 80);
?>
px'><?php
echo FSS_Helper::escape($this->ticket->body);
?>
</textarea>
<?php
FSS_Helper::HelpText("support_open_main_message_after");
?>
<?php
}
?>
</div>
<?php
if ($this->support_user_attach) {
?>
<?php
echo FSS_Helper::PageSubTitle(JText::sprintf("UPLOAD_FILE", FSS_Helper::display_filesize(FSS_Helper::getMaximumFileUploadSize())), false);
?>
<?php
include JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'tmpl' . DS . 'attach.php';
?>
echo JText::_("THIS_EMAIL_ADDRESS_IS_ALREADY_IN_USE_PLEASE_LOG_INTO_YOUR_ACCOUNT_BELOW");
?>
</div>
<?php
} elseif ($this->type == 3) {
?>
<div class="alert alert-error"><?php
echo JText::_("YOU_HAVE_ENTERED_AN_INVALID_EMAIL_ADDRESS_PLEASE_ENTER_A_VAILD_ONE");
?>
</div>
<?php
}
?>
<?php
FSS_Helper::HelpText("support_open_login_header");
?>
<?php
if (FSS_Settings::get('support_no_logon') == 0) {
?>
<?php
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'ticket' . DS . 'snippet' . DS . '_login_form.php');
}
?>
<?php
if (FSS_Settings::get('support_no_register') != 1) {
?>
<?php
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'ticket' . DS . 'snippet' . DS . '_register_form.php');
?>
<?php
}
?>
</table>
<?php
echo $this->pagination->getListFooter();
}
?>
</form>
<?php
FSS_Helper::HelpText("support_user_list_after_footer");
?>
<?php
include JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . '_powered.php';
echo FSS_Helper::PageStyleEnd();
?>
</div>
<script>
/*function highlightticket(ticketid)
{
jQuery('.ticket_' + ticketid).each(function(){
jQuery(this).attr('data-old_back',jQuery(this).css('background-color'));
jQuery(this).css('background-color','<?php
echo FSS_Settings::get('css_hl');
