function loadTicketsBySearch() { $db = JFactory::getDBO(); $query = "SELECT t.*, s.title as status, s.color, u.name, au.name as assigned, u.email as useremail, u.username as username, au.email as handleremail, au.username as handlerusername, \n"; $query .= " dept.title as department, cat.title as category, prod.title as product, pri.title as priority, pri.color as pricolor, \n"; $query .= " grp.groupname as groupname, grp.id as group_id \n"; $query .= " , pri.translation as ptl, dept.translation as dtr, s.translation as str, cat.translation as ctr, prod.translation as prtr\n"; $query .= " FROM #__fss_ticket_ticket as t \n"; $query .= " LEFT JOIN #__fss_ticket_status as s ON t.ticket_status_id = s.id \n"; $query .= " LEFT JOIN #__users as u ON t.user_id = u.id \n"; $query .= " LEFT JOIN #__users as au ON t.admin_id = au.id \n"; $query .= " LEFT JOIN #__fss_ticket_dept as dept ON t.ticket_dept_id = dept.id \n"; $query .= " LEFT JOIN #__fss_ticket_cat as cat ON t.ticket_cat_id = cat.id \n"; $query .= " LEFT JOIN #__fss_prod as prod ON t.prod_id = prod.id \n"; $query .= " LEFT JOIN #__fss_ticket_pri as pri ON t.ticket_pri_id = pri.id \n"; $query .= " LEFT JOIN (SELECT group_id, user_id FROM #__fss_ticket_group_members GROUP BY user_id) as mem ON t.user_id = mem.user_id \n"; $query .= " LEFT JOIN #__fss_ticket_group as grp ON grp.id = mem.group_id \n"; // add custom fields to the sql foreach (FSSCF::GetAllCustomFields() as $field) { if (!$field['inlist']) { continue; } $id = $field['id']; if ($field['peruser']) { $query .= " LEFT JOIN #__fss_ticket_user_field as cf{$id} ON cf{$id}.user_id = t.user_id AND cf{$id}.field_id = {$id} \n"; } else { $query .= " LEFT JOIN #__fss_ticket_field as cf{$id} ON cf{$id}.ticket_id = t.id AND cf{$id}.field_id = {$id} \n"; } } $searchtype = FSS_Input::getCmd('searchtype', 'basic'); $wherebits = array(); if ($searchtype == "basic") { $search = FSS_Input::getString('search', ''); if ($search != "") { $mode = ""; if (FSS_Helper::contains($search, array('*', '+', '-', '<', '>', '(', ')', '~', '"'))) { $mode = "IN BOOLEAN MODE"; } //$wherebits[] = " t.title LIKE '%".FSSJ3Helper::getEscaped($db, $search)."%' "; $wherebits[] = " MATCH (t.title) AGAINST ('" . $db->escape($search) . "' {$mode}) /* Title */ "; $wherebits[] = " t.reference LIKE '%" . FSSJ3Helper::getEscaped($db, $search) . "%' /* Reference */ "; // search custom fields that are set to be searched $this->searchFields($wherebits, "basicsearch"); // basic search optional fields if (FSS_Settings::get('support_basic_name')) { $wherebits[] = " u.name LIKE '%" . FSSJ3Helper::getEscaped($db, $search) . "%' /* Name */ "; $wherebits[] = " unregname LIKE '%" . FSSJ3Helper::getEscaped($db, $search) . "%' /* UnReg Name */ "; } if (FSS_Settings::get('support_basic_username')) { $wherebits[] = " u.username LIKE '%" . FSSJ3Helper::getEscaped($db, $search) . "%' /* Username */ "; } if (FSS_Settings::get('support_basic_email')) { $wherebits[] = " u.email LIKE '%" . FSSJ3Helper::getEscaped($db, $search) . "%' /* User email */ "; $wherebits[] = " t.email LIKE '%" . FSSJ3Helper::getEscaped($db, $search) . "%' /* Unreg Email */ "; } if (FSS_Settings::get('support_basic_messages')) { $qry = "SELECT ticket_ticket_id FROM #__fss_ticket_messages WHERE subject LIKE '%" . FSSJ3Helper::getEscaped($db, $search) . "%' OR "; $qry .= " MATCH (body) AGAINST ('" . $db->escape($search) . "' {$mode}) GROUP BY ticket_ticket_id"; $qry .= " AND admin IN (0, 1, 2, 4) "; $db->setQuery($qry); $wherebits[] = $this->TicketIDsToWhere($db->loadObjectList(), "ticket_ticket_id") . " /* Messages */ "; } } if (count($wherebits) == 0) { $wherebits[] = "1 /* Catch All */"; } $query .= "\n WHERE (" . implode("\n OR ", $wherebits) . ")"; } else { if ($searchtype == "advanced") { $search = FSS_Input::getString('search', ''); $wherebits = array(); $subject = FSS_Input::getString('subject', ''); if ($subject) { $wherebits[] = " t.title LIKE '%" . FSSJ3Helper::getEscaped($db, $subject) . "%' /* Title */ "; } $reference = FSS_Input::getString('reference', ''); if ($reference) { $wherebits[] = " t.reference LIKE '%" . FSSJ3Helper::getEscaped($db, $reference) . "%' /* Reference */ "; } $username = FSS_Input::getString('username', ''); if ($username) { $wherebits[] = " u.username LIKE '%" . FSSJ3Helper::getEscaped($db, $username) . "%' /* Username */ "; } $useremail = FSS_Input::getString('useremail', ''); if ($useremail) { $wherebits[] = " ( u.email LIKE '%" . FSSJ3Helper::getEscaped($db, $useremail) . "%' OR t.email LIKE '%" . FSSJ3Helper::getEscaped($db, $useremail) . "%' ) /* EMail */"; } $userfullname = FSS_Input::getString('userfullname', ''); if ($userfullname) { $wherebits[] = " ( u.name LIKE '%" . FSSJ3Helper::getEscaped($db, $userfullname) . "%' OR unregname LIKE '%" . FSSJ3Helper::getEscaped($db, $userfullname) . "%' ) /* Name */"; } $content = FSS_Input::getString('content', ''); if ($content) { $mode = ""; if (FSS_Helper::contains($search, array('*', '+', '-', '<', '>', '(', ')', '~', '"'))) { $mode = "IN BOOLEAN MODE"; } $qry = "SELECT ticket_ticket_id FROM #__fss_ticket_messages WHERE subject LIKE '%" . FSSJ3Helper::getEscaped($db, $content) . "%' OR "; $qry .= " MATCH (body) AGAINST ('" . $db->escape($content) . "' {$mode})"; $qry .= " AND admin IN (0, 1, 2, 4) "; $db->setQuery($qry); $wherebits[] = $this->TicketIDsToWhere($db->loadObjectList(), "ticket_ticket_id") . " /* Messages */ "; } $handler = FSS_Input::getInt('handler', ''); if ($handler) { $user = JFactory::getUser(); if ($handler == -5) { $wherebits[] = " t.admin_id = '" . $user->id . "' /* Handler -1 */ "; } else { if ($handler == -2) { $wherebits[] = " t.admin_id != '" . $user->id . "' /* Handler -2 */ "; $wherebits[] = " t.admin_id != 0 /* Handler -2 */"; } else { if ($handler == -3) { $wherebits[] = " t.admin_id = 0 /* Handler -3 */"; } elseif ($handler == -4) { $temp_where[] = " t.admin_id = '" . $db->escape($user->id) . "' "; $qry = "SELECT ticket_id FROM #__fss_ticket_cc WHERE isadmin = 1 AND user_id = " . $db->escape($user->id); $db->setQuery($qry); $wherebits[] = $this->TicketIDsToWhere($db->loadObjectList(), "ticket_id") . " /* Handler -4 */"; } else { // handler if ($handler == -1) { $handler = JFactory::getUser()->id; } $qry = "SELECT * FROM #__fss_ticket_cc WHERE isadmin = 1 AND user_id = " . $db->escape($handler); $db->setQuery($qry); $temp_where[] = $this->TicketIDsToWhere($db->loadObjectList(), "ticket_id"); $temp_where[] = " t.admin_id = '" . $db->escape($handler) . "' "; $wherebits[] = " ( " . implode(" OR ", $temp_where) . " ) /* Handler specified */ "; //$wherebits[] = " t.admin_id = '".FSSJ3Helper::getEscaped($db, $handler)."' "; } } } } $status = FSS_Input::getCmd('status', ''); if ($status) { if ($status == "open") { $open = FSS_Ticket_Helper::GetStatusIDs("def_open"); // tickets that arent closed $wherebits[] = " t.ticket_status_id IN ( " . implode(", ", $open) . ") /* Def open */ "; } elseif ($status == 'allopen') { $allopen = FSS_Ticket_Helper::GetStatusIDs("is_closed", true); // tickets that arent closed $wherebits[] = " t.ticket_status_id IN ( " . implode(", ", $allopen) . ") /* All open */ "; } elseif ($status == 'closed') { $allopen = FSS_Ticket_Helper::GetStatusIDs("is_closed"); // remove the archived tickets from the list to deal with $def_archive = FSS_Ticket_Helper::GetStatusID('def_archive'); foreach ($allopen as $offset => $value) { if ($value == $def_archive) { unset($allopen[$offset]); } } // tickets that are closed $wherebits[] = " t.ticket_status_id IN ( " . implode(", ", $allopen) . ") /* all closed */"; } elseif ($status == 'all') { // need all tickets that arent archived $allopen = FSS_Ticket_Helper::GetStatusIDs("def_archive", true); $wherebits[] = " t.ticket_status_id IN ( " . implode(", ", $allopen) . " ) /* all (not archived) */ "; } elseif ($status == 'archived') { // need all tickets that arent archived $allopen = FSS_Ticket_Helper::GetStatusIDs("def_archive"); $wherebits[] = " t.ticket_status_id IN ( " . implode(", ", $allopen) . " ) /* archived */ "; } else { $wherebits[] = " t.ticket_status_id = " . (int) FSSJ3Helper::getEscaped($db, $status) . " /* specified status */"; } } $product = FSS_Input::getInt('product', ''); if ($product) { $wherebits[] = " t.prod_id = '" . FSSJ3Helper::getEscaped($db, $product) . "' /* Product */"; } $department = FSS_Input::getInt('department', ''); if ($department) { $wherebits[] = " t.ticket_dept_id = '" . FSSJ3Helper::getEscaped($db, $department) . "' /* Department */ "; } $cat = FSS_Input::getInt('cat', ''); if ($cat) { $wherebits[] = " t.ticket_cat_id = '" . FSSJ3Helper::getEscaped($db, $cat) . "' /* Category */"; } $pri = FSS_Input::getInt('priority', ''); if ($pri) { $wherebits[] = " t.ticket_pri_id = '" . FSSJ3Helper::getEscaped($db, $pri) . "' /* Priority */"; } $group = FSS_Input::getInt('group', ''); if ($group > 0) { $wherebits[] = " t.user_id IN (SELECT user_id FROM #__fss_ticket_group_members WHERE group_id = '" . FSSJ3Helper::getEscaped($db, $group) . "' GROUP BY user_id) /* Ticket Group */"; } $date_from = FSS_Helper::DateValidate(FSS_Input::getString('date_from', '')); $date_to = FSS_Helper::DateValidate(FSS_Input::getString('date_to', '')); if ($date_from) { $wherebits[] = " t.lastupdate > DATE_SUB('" . FSSJ3Helper::getEscaped($db, $date_from) . "',INTERVAL 1 DAY) /* Date From */"; } if ($date_to) { $wherebits[] = " t.opened < DATE_ADD('" . FSSJ3Helper::getEscaped($db, $date_to) . "',INTERVAL 1 DAY) /* Date To */"; } $this->searchFields($wherebits, "advancedsearch"); if (count($wherebits) == 0) { $wherebits[] = "1 /* Catch All */"; } $query .= "\n WHERE " . implode("\n AND ", $wherebits); } else { $query .= " WHERE 1 /* Catch All */"; } } $query .= "\n AND " . $this->getTagFilter() . " /* Tag Filter */"; $query .= "\n AND " . SupportUsers::getAdminWhere() . " /* getAdminWhere */"; $query .= "\n AND " . SupportSource::admin_show_sql() . " /* admin_show_sql */"; $order = array(); if (SupportUsers::getSetting("group_products")) { $order[] = "prod.ordering"; } if (SupportUsers::getSetting("group_departments")) { $order[] = "dept.title"; } if (SupportUsers::getSetting("group_cats")) { $order[] = "cat.title"; } if (SupportUsers::getSetting("group_pri")) { $order[] = "pri.ordering DESC"; } if (SupportUsers::getSetting("group_group")) { $order[] = "case when grp.groupname is null then 1 else 0 end"; $order[] = "grp.groupname"; } $ordering = JFactory::getApplication()->getUserStateFromRequest("fss_admin.ordering", "ordering", ""); if ($ordering) { $order = array(); $ordering = str_replace(".asc", " ASC", $ordering); $ordering = str_replace(".desc", " DESC", $ordering); $order[] = $ordering; } else { $order[] = "lastupdate DESC"; } $query .= "\n ORDER BY " . implode(", ", $order); $session = JFactory::getSession(); $session->set("last_admin_query", (string) $query); $session->set("last_admin_list", $_SERVER['REQUEST_URI']); $session->set("last_admin_post", $_POST); //echo "<br>".str_replace("\n", "<br>", $query)."<br>"; $db->setQuery($query); $db->query(); $this->ticket_count = $db->getNumRows(); $db->setQuery($query, $this->limitstart, $this->limit); $this->LoadFromRows($db->loadObjectList()); }