<?php $ResponseDate = $last->created_at; ?> @endforeach <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); $dept = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first(); ?> <table class="table"> <tr><th></th><th></th></tr> <tr><td><b>Status:</b></td> <td>{{$status->state}}</td></tr> <tr><td><b>Priority:</b></td> <td>{{$priority->priority}}</td></tr> <tr><td><b>Department:</b></td> <td>{{$dept->name}}</td></tr> <tr><td><b>Email:</b></td> <td>{{$user->email}}</td></tr> <tr><td><b>Phone:</b></td> <td>{{$user->mobile}}</td></tr> <tr><td><b>Source:</b></td> <td>{{$ticket_source}}</td></tr> <tr><td><b>Help Topic:</b></td> <td>{{$help_topic->topic}}</td></tr> </table> <?php $conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->get();
<div class="col-md-6"> <input type="checkbox" name="notice" id=""> Send alert to User </div> </div> --> </div> </div> <!-- ticket options --> <div class="form-group"> <h4><b>{!! Lang::get('lang.ticket_option') !!}<b></h4> <div class="row"> <div class="col-md-3"> <div class="form-group"> <label>{!! Lang::get('lang.help_topic') !!}:</label> <!-- helptopic --> <?php $helptopic = App\Model\helpdesk\Manage\Help_topic::all(); ?> {!! Form::select('helptopic', ['Helptopic'=>$helptopic->lists('topic','id')],null,['class' => 'form-control select']) !!} {!! $errors->first('helptopic', '<spam class="help-block text-red">:message</spam>') !!} </div> </div> <div class="col-md-3"> <!-- sla plan --> <div class="form-group"> <label>{!! Lang::get('lang.sla_plan') !!}:</label> <?php $sla_plan = App\Model\helpdesk\Manage\Sla_plan::all(); ?> {!! Form::select('sla', ['SLA'=>$sla_plan->lists('grace_period','id')],null,['class' => 'form-control select']) !!} {!! $errors->first('sla', '<spam class="help-block text-red">:message</spam>') !!} </div>
<h4>{!! Lang::get('lang.ticket') !!} {!! Form::submit(Lang::get('lang.send'),['class'=>'form-group btn btn-info pull-right'])!!}</h4> </div> <div class="row col-md-12"> <div class="col-md-12 form-group {{ $errors->has('help_topic') ? 'has-error' : '' }}"> {!! Form::label('help_topic', Lang::get('lang.choose_a_help_topic')) !!} {!! $errors->first('help_topic', '<spam class="help-block">:message</spam>') !!} <?php $forms = App\Model\helpdesk\Form\Forms::get(); $helptopic = App\Model\helpdesk\Manage\Help_topic::get(); ?> <select name="helptopic" class="form-control" id="selectid"> <?php $system_default_department = App\Model\helpdesk\Settings\System::where('id', '=', 1)->first(); if ($system_default_department->department) { $department_relation_helptopic = App\Model\helpdesk\Manage\Help_topic::where('department', '=', $system_default_department->department)->first(); $default_helptopic = $department_relation_helptopic->id; } else { $default_helptopic = 0; } ?> <option value="{!! $default_helptopic !!}">Default</option> @foreach($helptopic as $topic) <option value="{!! $topic->id !!}">{!! $topic->topic !!}</option> @endforeach {{-- @foreach($forms as $key=>$value) --}} {{-- <option value="{!! $value->id !!}">{!! ucfirst($value->formname) !!}</option> --}} {{-- @endforeach --}} </select> </div>