<?php
$ResponseDate = $last->created_at;
?>
@endforeach
<?php
$status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first();
?>
<?php
$priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first();
?>
<?php
$help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();
?>
<?php
$help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();
$dept = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first();
?>
<table class="table">
<tr><th></th><th></th></tr>
<tr><td><b>Status:</b></td> <td>{{$status->state}}</td></tr>
<tr><td><b>Priority:</b></td> <td>{{$priority->priority}}</td></tr>
<tr><td><b>Department:</b></td> <td>{{$dept->name}}</td></tr>
<tr><td><b>Email:</b></td> <td>{{$user->email}}</td></tr>
<tr><td><b>Phone:</b></td> <td>{{$user->mobile}}</td></tr>
<tr><td><b>Source:</b></td> <td>{{$ticket_source}}</td></tr>
<tr><td><b>Help Topic:</b></td> <td>{{$help_topic->topic}}</td></tr>
</table>
<?php
$conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->get();
<div class="col-md-6">
<input type="checkbox" name="notice" id=""> Send alert to User
</div>
</div> -->
</div>
</div>
<!-- ticket options -->
<div class="form-group">
<h4><b>{!! Lang::get('lang.ticket_option') !!}<b></h4>
<div class="row">
<div class="col-md-3">
<div class="form-group">
<label>{!! Lang::get('lang.help_topic') !!}:</label>
<!-- helptopic -->
<?php
$helptopic = App\Model\helpdesk\Manage\Help_topic::all();
?>
{!! Form::select('helptopic', ['Helptopic'=>$helptopic->lists('topic','id')],null,['class' => 'form-control select']) !!}
{!! $errors->first('helptopic', '<spam class="help-block text-red">:message</spam>') !!}
</div>
</div>
<div class="col-md-3">
<!-- sla plan -->
<div class="form-group">
<label>{!! Lang::get('lang.sla_plan') !!}:</label>
<?php
$sla_plan = App\Model\helpdesk\Manage\Sla_plan::all();
?>
{!! Form::select('sla', ['SLA'=>$sla_plan->lists('grace_period','id')],null,['class' => 'form-control select']) !!}
{!! $errors->first('sla', '<spam class="help-block text-red">:message</spam>') !!}
</div>
<h4>{!! Lang::get('lang.ticket') !!} {!! Form::submit(Lang::get('lang.send'),['class'=>'form-group btn btn-info pull-right'])!!}</h4>
</div>
<div class="row col-md-12">
<div class="col-md-12 form-group {{ $errors->has('help_topic') ? 'has-error' : '' }}">
{!! Form::label('help_topic', Lang::get('lang.choose_a_help_topic')) !!}
{!! $errors->first('help_topic', '<spam class="help-block">:message</spam>') !!}
<?php
$forms = App\Model\helpdesk\Form\Forms::get();
$helptopic = App\Model\helpdesk\Manage\Help_topic::get();
?>
<select name="helptopic" class="form-control" id="selectid">
<?php
$system_default_department = App\Model\helpdesk\Settings\System::where('id', '=', 1)->first();
if ($system_default_department->department) {
$department_relation_helptopic = App\Model\helpdesk\Manage\Help_topic::where('department', '=', $system_default_department->department)->first();
$default_helptopic = $department_relation_helptopic->id;
} else {
$default_helptopic = 0;
}
?>
<option value="{!! $default_helptopic !!}">Default</option>
@foreach($helptopic as $topic)
<option value="{!! $topic->id !!}">{!! $topic->topic !!}</option>
@endforeach
{{-- @foreach($forms as $key=>$value) --}}
{{-- <option value="{!! $value->id !!}">{!! ucfirst($value->formname) !!}</option> --}}
{{-- @endforeach --}}
</select>
</div>
