/**
* @return array
*/
public function getStatusOptionHash()
{
if (null === $this->_statusHash) {
$storeId = Mage::app()->getRequest()->getParam('store', 0);
$this->_statusHash = AW_Helpdesk3_Model_Source_Ticket_Status::toOptionHash($storeId);
}
return $this->_statusHash;
}
/**
* @return array
*/
public function getStatusList()
{
$storeId = Mage::registry('current_store');
return AW_Helpdesk3_Model_Source_Ticket_Status::toOptionHash($storeId);
}
protected function _prepareMassaction()
{
if (!$this->_userMode) {
$this->setMassactionIdField('main_table.id');
$this->getMassactionBlock()->setFormFieldName('ticketIds');
$this->getMassactionBlock()->addItem('assign_to_department', array('label' => $this->__('Assign to Department'), 'url' => $this->getUrl('*/*/massAssignToDepartment'), 'additional' => array('visibility' => array('name' => 'department_list', 'type' => 'select', 'class' => 'required-entry', 'label' => $this->__('Department'), 'values' => Mage::getModel('aw_hdu3/department')->getCollection()->addActiveFilter()->toOptionHash()))));
$this->getMassactionBlock()->addItem('assign_to_agent', array('label' => $this->__('Assign to Agent'), 'url' => $this->getUrl('*/*/massAssignToAgent'), 'additional' => array('visibility' => array('name' => 'agent_list', 'type' => 'select', 'class' => 'required-entry', 'label' => $this->__('Agent'), 'values' => Mage::getModel('aw_hdu3/department_agent')->getCollection()->addActiveFilter()->toOptionHash()))));
$this->getMassactionBlock()->addItem('change_status', array('label' => $this->__('Change Status'), 'url' => $this->getUrl('*/*/massChangeStatus'), 'additional' => array('visibility' => array('name' => 'status_list', 'type' => 'select', 'class' => 'required-entry', 'label' => $this->__('Status'), 'values' => AW_Helpdesk3_Model_Source_Ticket_Status::toOptionHash()))));
$this->getMassactionBlock()->addItem('change_priority', array('label' => $this->__('Change Priority'), 'url' => $this->getUrl('*/*/massChangePriority'), 'additional' => array('visibility' => array('name' => 'priority_list', 'type' => 'select', 'class' => 'required-entry', 'label' => $this->__('Priority'), 'values' => AW_Helpdesk3_Model_Source_Ticket_Priority::toOptionHash()))));
$this->getMassactionBlock()->addItem('change_lock_status', array('label' => $this->__('Change Lock Status'), 'url' => $this->getUrl('*/*/massChangeLockStatus'), 'additional' => array('visibility' => array('name' => 'lock_list', 'type' => 'select', 'class' => 'required-entry', 'label' => $this->__('Status'), 'values' => AW_Helpdesk3_Model_Source_Ticket_Lock::toOptionHash()))));
$this->getMassactionBlock()->addItem('change_lock_status', array('label' => $this->__('Delete'), 'url' => $this->getUrl('*/*/massDelete'), 'additional' => array('visibility' => array('name' => 'answer', 'type' => 'select', 'class' => 'required-entry', 'label' => $this->__('Delete?'), 'values' => Mage::getModel('adminhtml/system_config_source_yesno')->toOptionArray()))));
}
return $this;
}
/**
* @return string
*/
protected function _getNewStatusSelectHtml()
{
$selectHtml = "<select name='status' style='width:auto;font-size:16px;'>";
$statusOptionHash = AW_Helpdesk3_Model_Source_Ticket_Status::toOptionHash(Mage::app()->getStore()->getId());
foreach ($statusOptionHash as $statusId => $statusLabel) {
if ($statusId === AW_Helpdesk3_Model_Source_Ticket_Status::NEW_VALUE) {
continue;
}
switch (intval($this->getTicket()->getStatus())) {
case AW_Helpdesk3_Model_Source_Ticket_Status::NEW_VALUE:
case AW_Helpdesk3_Model_Source_Ticket_Status::OPEN_VALUE:
$isSelected = $statusId == AW_Helpdesk3_Model_Source_Ticket_Status::WAITING_VALUE;
break;
default:
$isSelected = $statusId == $this->getTicket()->getStatus();
}
$selectHtml .= "<option value='{$statusId}' " . ($isSelected ? "selected" : "") . ">{$statusLabel}</option>";
}
$selectHtml .= "</select>";
$label = $this->__('New Status:');
return $label . ' ' . $selectHtml;
}
