/**
* @return array
*/
public function getStatusOptionHash()
{
if (null === $this->_statusHash) {
$storeId = Mage::app()->getRequest()->getParam('store', 0);
$this->_statusHash = AW_Helpdesk3_Model_Source_Ticket_Status::toOptionHash($storeId);
}
return $this->_statusHash;
}
/**
* @return array
*/
public function getStatusOptionArray()
{
$statusList = AW_Helpdesk3_Model_Source_Ticket_Status::toOptionArray(Mage::app()->getStore()->getId());
foreach ($statusList as $key => $status) {
if ($status['value'] == AW_Helpdesk3_Model_Source_Ticket_Status::NEW_VALUE) {
unset($statusList[$key]);
break;
}
}
return $statusList;
}
protected function _prepareForm()
{
$form = new Varien_Data_Form(array('id' => 'edit_form', 'action' => $this->getUrl('*/*/saveNewPost'), 'method' => 'post', 'enctype' => 'multipart/form-data'));
$form->setUseContainer(true);
$this->setForm($form);
$fieldset = $form->addFieldset('aw_hdu3_ticket_new_form', array('legend' => $this->__('Ticket Information')));
$fieldset->addField('title', 'text', array('name' => 'title', 'label' => $this->__('Subject'), 'required' => true));
$fieldset->addField('store_ids', 'select', array('name' => 'store_id', 'label' => $this->__('Store ID'), 'values' => Mage::getSingleton('adminhtml/system_store')->getStoreValuesForForm(false, false), 'required' => true));
$fieldset->addField('department_id', 'select', array('name' => 'department_id', 'label' => $this->__('Department'), 'values' => AW_Helpdesk3_Model_Source_Department::toOptionArray(), 'required' => true));
$fieldset->addField('status_id', 'select', array('name' => 'status_id', 'label' => $this->__('Status'), 'values' => AW_Helpdesk3_Model_Source_Ticket_Status::toOptionArray(), 'required' => true));
$fieldset->addField('priority_id', 'select', array('name' => 'priority_id', 'label' => $this->__('Priority'), 'values' => AW_Helpdesk3_Model_Source_Ticket_Priority::toOptionArray(), 'required' => true, 'value' => AW_Helpdesk3_Model_Source_Ticket_Priority::TODO_VALUE));
$departmentCollection = Mage::getModel('aw_hdu3/department')->getCollection()->addNotDeletedFilter();
$_dependBlock = $this->getLayout()->createBlock('adminhtml/widget_form_element_dependence');
$_dependBlock->addFieldMap($form->getHtmlIdPrefix() . 'department_id', 'department_id');
foreach ($departmentCollection as $department) {
$fieldset->addField('department_agent_id' . $department->getId(), 'select', array('name' => 'department_agent_id' . $department->getId(), 'label' => $this->__('Agent'), 'values' => $department->getAgentCollection()->addActiveFilter()->toOptionArray()));
$_dependBlock->addFieldMap($form->getHtmlIdPrefix() . 'department_agent_id' . $department->getId(), 'department_agent_id' . $department->getId())->addFieldDependence('department_agent_id' . $department->getId(), 'department_id', $department->getId());
}
$fieldset->addType('customer', 'AW_Helpdesk3_Block_Adminhtml_Ticket_New_Form_Customer');
$fieldset->addField('customer_email', 'customer', array('label' => $this->__('Customer Email'), 'name' => 'customer_email', 'class' => 'validate-email', 'required' => true));
$fieldset->addField('customer_name', 'text', array('label' => $this->__('Customer Name'), 'name' => 'customer_name', 'required' => true, 'value' => $this->getRequest()->getParam('customer_name')));
$fieldset->addField('order_increment_id', 'hidden', array('name' => 'order_increment_id', 'value' => $this->getRequest()->getParam('order_increment_id')));
$fieldset->addField('return_customer_id', 'hidden', array('name' => 'return_customer_id', 'value' => $this->getRequest()->getParam('return_customer_id')));
$templateCollection = Mage::getModel('aw_hdu3/template')->getCollection()->addActiveFilter()->toOptionHash();
$fieldset->addField('quick_response', 'select', array('label' => $this->__('Use Quick Response'), 'name' => 'quick_response', 'values' => $templateCollection, 'after_element_html' => $this->_prepareObserver() . $this->_getApplyQuickResponseButton()->toHtml()));
$fieldset->addField('awhdu3_content_state', 'hidden', array('name' => 'awhdu3_content_state', 'value' => Mage::getSingleton('adminhtml/session')->getEditorState() ? Mage::getSingleton('adminhtml/session')->getEditorState() : 'show'));
$fieldset->addField('awhdu3_content', 'editor', array('label' => $this->__('Message'), 'name' => 'content', 'style' => 'width:500px; height:400px;', 'config' => $this->_getWysiwygConfig(), 'required' => true, 'after_element_html' => $this->_showHideObserver()));
$fieldset->addType('multiattach', 'AW_Helpdesk3_Block_Adminhtml_Ticket_Edit_Form_Reply_Multiattach');
$fieldset->addField('attach', 'multiattach', array('label' => $this->__('Attach File(s)'), 'name' => 'attach[]', 'multiple' => true));
$departmentId = Mage::helper('aw_hdu3/config')->getDefaultDepartmentId();
$departmentModel = Mage::getModel('aw_hdu3/department');
$departmentModel->load($departmentId);
if ($departmentModel->getId() && $departmentModel->isEnabled()) {
$form->addValues(array('department_id' => $departmentId));
}
$this->setChild('form_after', $_dependBlock);
return parent::_prepareForm();
}
/**
* @return array
*/
public function getStatusList()
{
$storeId = Mage::registry('current_store');
return AW_Helpdesk3_Model_Source_Ticket_Status::toOptionHash($storeId);
}
protected function _prepareMassaction()
{
if (!$this->_userMode) {
$this->setMassactionIdField('main_table.id');
$this->getMassactionBlock()->setFormFieldName('ticketIds');
$this->getMassactionBlock()->addItem('assign_to_department', array('label' => $this->__('Assign to Department'), 'url' => $this->getUrl('*/*/massAssignToDepartment'), 'additional' => array('visibility' => array('name' => 'department_list', 'type' => 'select', 'class' => 'required-entry', 'label' => $this->__('Department'), 'values' => Mage::getModel('aw_hdu3/department')->getCollection()->addActiveFilter()->toOptionHash()))));
$this->getMassactionBlock()->addItem('assign_to_agent', array('label' => $this->__('Assign to Agent'), 'url' => $this->getUrl('*/*/massAssignToAgent'), 'additional' => array('visibility' => array('name' => 'agent_list', 'type' => 'select', 'class' => 'required-entry', 'label' => $this->__('Agent'), 'values' => Mage::getModel('aw_hdu3/department_agent')->getCollection()->addActiveFilter()->toOptionHash()))));
$this->getMassactionBlock()->addItem('change_status', array('label' => $this->__('Change Status'), 'url' => $this->getUrl('*/*/massChangeStatus'), 'additional' => array('visibility' => array('name' => 'status_list', 'type' => 'select', 'class' => 'required-entry', 'label' => $this->__('Status'), 'values' => AW_Helpdesk3_Model_Source_Ticket_Status::toOptionHash()))));
$this->getMassactionBlock()->addItem('change_priority', array('label' => $this->__('Change Priority'), 'url' => $this->getUrl('*/*/massChangePriority'), 'additional' => array('visibility' => array('name' => 'priority_list', 'type' => 'select', 'class' => 'required-entry', 'label' => $this->__('Priority'), 'values' => AW_Helpdesk3_Model_Source_Ticket_Priority::toOptionHash()))));
$this->getMassactionBlock()->addItem('change_lock_status', array('label' => $this->__('Change Lock Status'), 'url' => $this->getUrl('*/*/massChangeLockStatus'), 'additional' => array('visibility' => array('name' => 'lock_list', 'type' => 'select', 'class' => 'required-entry', 'label' => $this->__('Status'), 'values' => AW_Helpdesk3_Model_Source_Ticket_Lock::toOptionHash()))));
$this->getMassactionBlock()->addItem('change_lock_status', array('label' => $this->__('Delete'), 'url' => $this->getUrl('*/*/massDelete'), 'additional' => array('visibility' => array('name' => 'answer', 'type' => 'select', 'class' => 'required-entry', 'label' => $this->__('Delete?'), 'values' => Mage::getModel('adminhtml/system_config_source_yesno')->toOptionArray()))));
}
return $this;
}
/**
* @return string
*/
protected function _getNewStatusSelectHtml()
{
$selectHtml = "<select name='status' style='width:auto;font-size:16px;'>";
$statusOptionHash = AW_Helpdesk3_Model_Source_Ticket_Status::toOptionHash(Mage::app()->getStore()->getId());
foreach ($statusOptionHash as $statusId => $statusLabel) {
if ($statusId === AW_Helpdesk3_Model_Source_Ticket_Status::NEW_VALUE) {
continue;
}
switch (intval($this->getTicket()->getStatus())) {
case AW_Helpdesk3_Model_Source_Ticket_Status::NEW_VALUE:
case AW_Helpdesk3_Model_Source_Ticket_Status::OPEN_VALUE:
$isSelected = $statusId == AW_Helpdesk3_Model_Source_Ticket_Status::WAITING_VALUE;
break;
default:
$isSelected = $statusId == $this->getTicket()->getStatus();
}
$selectHtml .= "<option value='{$statusId}' " . ($isSelected ? "selected" : "") . ">{$statusLabel}</option>";
}
$selectHtml .= "</select>";
$label = $this->__('New Status:');
return $label . ' ' . $selectHtml;
}
