$subject = '服务请求处理完成通知通知【' . $notifications['t_maskid'] . '】'; $url_ticket_id = $notifications['t_ticketid']; $first_data = '您的服务请求已被处理完成。'; $remark_data = '感谢你对GDS的理解和支持!'; $keyword1_data = '服务单号:' . $notifications['t_maskid']; $keyword2_data = '处理人:' . $notifications['DCS']; $keyword3_data = '完成时间:' . $notifications['n_create_ts']; $result_mail = send_mail_csc($notifications['notice_id'], $to_addr, $to_name, $subject, $url_ticket_id, $first_data, $remark_data, $keyword1_data, $keyword2_data, $keyword3_data); } if ($prefer_mobile) { $to_mobile = $notifications['t_custphone']; $url_ticket_id = $notifications['t_ticketid']; $first_data = '您的服务请求已被处理完成!'; $remark_data = '感谢你对GDS的理解和支持!'; $keyword1_data = '服务单号:' . $notifications['t_maskid']; $result_sms = send_sms_csc($notifications['notice_id'], $to_mobile, $url_ticket_id, $first_data, $remark_data, $keyword1_data); } // To ADM _log('Processing ADM notification...'); list($prefer_wechat, $prefer_email, $prefer_mobile) = get_notice_prefer_adm($notifications['ADM_email'], $ticket_stage); _log('ADM prefer... ' . json_encode(['ticket_id' => $notifications['t_ticketid'], 'ticket_stage' => $ticket_stage, 'ADM' => $notifications['ADM_email'], 'wechat' => $prefer_wechat, 'email' => $prefer_email, 'mobile' => $prefer_mobile])); if ($prefer_wechat) { $template_id = 'OFBb_0E6Zy5diGu-ofzsmynT0uySj6-PCU7dPv4sm6o'; $first_data = '您的客户【' . $notifications['t_custorgname'] . '】的服务请求已被处理完结'; $remark_data = '请点击详情查看具体信息'; $keyword1_data = $notifications['t_maskid']; $keyword2_data = $notifications['n_create_ts']; $openids = get_pe_wechat($notifications['ADM_email']); if (!empty($openids)) { foreach ($openids as $user_openid) { $result_wechat = send_wechat_msg_pe($notifications['notice_id'], $user_openid, 'adm', $template_id, $notifications['t_ticketid'], $first_data, $remark_data, $keyword1_data, $keyword2_data);
} } if ($p_method_sms == '1') { if ($prefer_mobile == true || $p_stage == 'wo_delay' || $p_stage == 'manual' || $p_stage == 'manual_1') { $to_mobile = $p_user_phone; $url_ticket_id = $p_ky_ticketid; $first_data = $p_first; $remark_data = $p_remark; if ($p_stage != 'manual_1') { $keyword1_data = '服务单号:' . $p_ky_maskid . '(请注意保留)'; } else { $keyword1_data = $keyword2_data = $keyword3_data = $keyword4_data = $keyword5_data = $keyword6_data = $keyword7_data = $keyword8_data = ""; } if (preg_match_all("/(1\\d{10})/", $to_mobile, $to_mobile_ext)) { _log('Mobile number [' . $to_mobile . '] extracted to [' . var_export($to_mobile_ext, true) . ']...'); $result_sms = send_sms_csc($notice_id, $to_mobile_ext[0][0], $url_ticket_id, $first_data, $remark_data, $keyword1_data); if ($result_sms != 1) { array_push($error, '向客户发送短信失败'); } else { array_push($sent, '发送短信成功'); } } else { array_push($error, '手机号码无效,或没有客户手机号码信息'); } } else { _log('客户设置了不通过【短信】接收【' . $p_stage_text . '】有关的消息'); array_push($error, '客户设置了不通过【短信】接收【' . $p_stage_text . '】有关的消息'); } } } // To ADM