</tr>
<tr>
<td><?php
echo $list->getDisplayId();
?>
</td>
<td><?php
echo date('M d, Y h:i A', strtotime($list->getLastActivity()));
?>
</td>
<td><?php
echo $list->getLastReplier();
?>
</td>
<td><?php
echo kyDepartment::get($list->getDepartmentId())->getTitle();
?>
</td>
<td><?php
echo kyTicketType::get($list->getTypeId())->getTitle();
?>
</td>
<td><?php
echo kyTicketStatus::get($list->getStatusId())->getTitle();
?>
</td>
<td style=" background-color: <?php
echo kyTicketPriority::get($list->getPriorityId())->getBackgroundColor();
?>
;">
<span style="color: <?php
/**
* Returns department object associated with the ticket.
*
* Result is cached until the end of script.
*
* @param bool $reload True to reload data from server. False to use the cached value (if present).
* @return kyDepartment
*/
public function getDepartment($reload = false)
{
if ($this->department !== null && !$reload) {
return $this->department;
}
if ($this->department_id === null) {
return null;
}
$this->department = kyDepartment::get($this->department_id);
return $this->department;
}
/**
* Retrieve Department by ID
*
* @param int $department_id
*
* @return object
*/
public function getDepartmentByID($department_id)
{
$department = kyDepartment::get($department_id);
return $department;
}
$smarty->assign('_templateURL', getcwd() . '/templates/kayako');
$smarty->assign('_imageURL', WHMCS_URL . 'templates/kayako/images');
$templatefile = 'ticketform';
} else {
header('Location: ' . WHMCS_URL . 'submitticket.php');
}
} else {
if ($_REQUEST['step'] == 3) {
if (!empty($_POST)) {
//Set Defaults for a new ticket
$_defaultStatusID = kyTicketStatus::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
$_defaultPriorityID = kyTicketPriority::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
$_defaultTypeID = kyTicketType::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
kyTicket::setDefaults($_defaultStatusID, $_defaultPriorityID, $_defaultTypeID);
//Create ticket
$_department = kyDepartment::get($_POST['departmentid']);
$_priority = kyTicketPriority::get($_POST['ticketpriorityid']);
$_ticket = kyTicket::createNewAuto($_department, $clientsdetails['firstname'] . ' ' . $clientsdetails['lastname'], $clientsdetails['email'], $_POST['ticketmessage'], $_POST['ticketsubject'])->setPriority($_priority)->setIgnoreAutoResponder($_settings['ignoreautoresponder'])->create();
$_ticketPosts = $_ticket->getPosts();
//Save ticket attachments
foreach ($_FILES['ticketattachments']['tmp_name'] as $_key => $_ticketAttachment) {
kyTicketAttachment::createNewFromFile($_ticketPosts[0], $_ticketAttachment, $_FILES['ticketattachments']['name'][$_key])->create();
}
//Save custom fields
$_ticket->setCustomFieldValuesFromPOST();
$_ticket->updateCustomFields();
$smarty->assign('_ticketDisplayID', $_ticket->getDisplayId());
$smarty->assign('_ticketSubject', $_POST['ticketsubject']);
$smarty->assign('_ticketMessage', nl2br($_POST['ticketmessage']));
$templatefile = 'ticketConfirmation';
} else {
echo !$form_valid && $fields_valid['contents'] !== true ? ' error' : '';
?>
">Provide the contents of your request.</span>
</label>
</fieldset>
<input type="submit" name="submit_general" value="Submit">
</form>
<?php
}
//we are submitting the ticket; we are doing this before rendering Custom Fields form because there is no way to load them before creating the ticket (see http://dev.kayako.com/browse/SWIFT-2391 for improvement request)
if ($render === 'submit') {
//load the department we've chosen in Department form
/** @var $department kyDepartment */
$department = kyDepartment::get($department_id);
//load default ticket status (based on DEFAULT_TICKET_STATUS_NAME constant defined at top of the file)
$status_id = kyTicketStatus::getAll()->filterByTitle(DEFAULT_TICKET_STATUS_NAME)->first()->getId();
//initialize default ticket status (loaded line before), priority (from General Information form) and type (from General Information form)
kyTicket::setDefaults($status_id, $priority_id, $type_id);
//create the ticket
/** @var $ticket kyTicket */
$ticket = kyTicket::createNewAuto($department, $creator_full_name, $creator_email, $contents, $subject)->create();
//get ticket id
$ticket_id = $ticket->getId();
//load ticket custom fields
$file_custom_field_present = true;
$ticket_custom_fields = get_ticket_custom_fields($ticket, $file_custom_field_present);
if (count($ticket_custom_fields) > 0) {
//load custom field default values
$custom_field_values = array();
?>
</div>
<table id="ticket">
<tr>
<th>Department</th>
<th>Owner</th>
<th>Type</th>
<th>Status</th>
<th style="background-color: <?php
echo kyTicketPriority::get($ticket_details->getPriorityId())->getBackgroundColor();
?>
;">Priority</th>
</tr>
<tr>
<td><?php
echo kyDepartment::get($ticket_details->getDepartmentId())->getTitle();
?>
</td>
<td><?php
echo $ticket_details->getFullName();
?>
</td>
<td><?php
echo kyTicketType::get($ticket_details->getTypeId())->getTitle();
?>
</td>
<td>
<select name="status">
<?php
foreach ($status_list as $status) {
?>
/**
* Create urgent ticket providing only name and e-mail of the user.
*
* @return ticket mask id
*/
public function createTickets()
{
$input = JFactory::getApplication()->input;
$form_value = $input->getArray(array('fname' => null, 'mail' => null, 'message' => null, 'subject' => null, 'dep_type' => null, 'priority' => null, 'status' => null, 'type' => null));
if ($form_value['dep_type'] == null || $form_value['fname'] == null || $form_value['mail'] == null || $form_value['priority'] == null || $form_value['status'] == null || $form_value['type'] == null || $form_value['subject'] == null || $form_value['message'] == null) {
return false;
} else {
require_once 'modules/mod_kayako/includes/kayako-php-api/kyIncludes.php';
JTickets::init();
kyTicket::setDefaults($form_value['status'], $form_value['priority'], $form_value['type']);
//Create urgent ticket providing only name and e-mail of the user.
$ticket = kyTicket::createNewAuto(kyDepartment::get($form_value['dep_type']), $form_value['fname'], $form_value['mail'], $form_value['message'], $form_value['subject'])->create();
//get ticket id
$ticket_mask_id = $ticket->getDisplayId();
return $ticket_mask_id;
}
}
