/**
* @see CommonDBTM::getSpecificMassiveActions()
**/
function getSpecificMassiveActions($checkitem = NULL)
{
$isadmin = static::canUpdate();
$actions = parent::getSpecificMassiveActions($checkitem);
if ($_SESSION['glpiactiveprofile']['interface'] == 'central') {
if (TicketFollowup::canCreate()) {
$actions['TicketFollowup' . MassiveAction::CLASS_ACTION_SEPARATOR . 'add_followup'] = __('Add a new followup');
}
if (TicketTask::canCreate()) {
$actions[__CLASS__ . MassiveAction::CLASS_ACTION_SEPARATOR . 'add_task'] = __('Add a new task');
}
if (TicketValidation::canCreate()) {
$actions['TicketValidation' . MassiveAction::CLASS_ACTION_SEPARATOR . 'submit_validation'] = __('Approval request');
}
if (Item_Ticket::canCreate()) {
$actions['Item_Ticket' . MassiveAction::CLASS_ACTION_SEPARATOR . 'add_item'] = _x('button', 'Add an item');
}
if (Item_Ticket::canDelete()) {
$actions['Item_Ticket' . MassiveAction::CLASS_ACTION_SEPARATOR . 'delete_item'] = _x('button', 'Remove an item');
}
if (Session::haveRight(self::$rightname, UPDATE)) {
$actions[__CLASS__ . MassiveAction::CLASS_ACTION_SEPARATOR . 'add_actor'] = __('Add an actor');
$actions[__CLASS__ . MassiveAction::CLASS_ACTION_SEPARATOR . 'enable_notif'] = __('Set notifications for all actors');
$actions['Ticket_Ticket' . MassiveAction::CLASS_ACTION_SEPARATOR . 'add'] = _x('button', 'Link tickets');
}
if (Session::haveRight(self::$rightname, UPDATE)) {
MassiveAction::getAddTransferList($actions);
}
}
return $actions;
}
function prepareInputForUpdate($input)
{
global $LANG, $CFG_GLPI;
// Get ticket : need for comparison
$this->getFromDB($input['id']);
if (isset($input["date"]) && empty($input["date"])) {
unset($input["date"]);
}
if (isset($input["closedate"]) && empty($input["closedate"])) {
unset($input["closedate"]);
}
if (isset($input["solvedate"]) && empty($input["solvedate"])) {
unset($input["solvedate"]);
}
// check mandatory fields
if ($CFG_GLPI["is_ticket_title_mandatory"] && isset($input['name'])) {
$title = trim($input['name']);
if (empty($title)) {
addMessageAfterRedirect($LANG['tracking'][6], false, ERROR);
unset($input['name']);
}
}
if ($CFG_GLPI["is_ticket_content_mandatory"] && isset($input['content'])) {
$content = trim($input['content']);
if (empty($content)) {
addMessageAfterRedirect($LANG['tracking'][7], false, ERROR);
unset($input['content']);
}
}
// Security checks
if (is_numeric(getLoginUserID(false)) && !haveRight("assign_ticket", "1")) {
if (isset($input["_ticket_assign"]) && isset($input['_ticket_assign']['_type']) && $input['_ticket_assign']['_type'] == 'user') {
// must own_ticket to grab a non assign ticket
if ($this->countUsers(self::ASSIGN) == 0) {
if (!haveRight("steal_ticket", "1") && !haveRight("own_ticket", "1") || !isset($input["_ticket_assign"]['users_id']) || $input["_ticket_assign"]['users_id'] != getLoginUserID()) {
unset($input["_ticket_assign"]);
}
} else {
// Can not steal or can steal and not assign to me
if (!haveRight("steal_ticket", "1") || !isset($input["_ticket_assign"]['users_id']) || $input["_ticket_assign"]['users_id'] != getLoginUserID()) {
unset($input["_ticket_assign"]);
}
}
}
// No supplier assign
if (isset($input["suppliers_id_assign"])) {
unset($input["suppliers_id_assign"]);
}
// No group
if (isset($input["_ticket_assign"]) && isset($input['_ticket_assign']['_type']) && $input['_ticket_assign']['_type'] == 'group') {
unset($input["_ticket_assign"]);
}
}
if (is_numeric(getLoginUserID(false)) && !haveRight("update_ticket", "1")) {
$allowed_fields = array('id');
if ($this->canApprove() && isset($input["status"])) {
$allowed_fields[] = 'status';
}
// for post-only with validate right
$ticketval = new TicketValidation();
if (TicketValidation::canValidate($this->fields['id']) || $ticketval->canCreate()) {
$allowed_fields[] = 'global_validation';
}
// Manage assign and steal right
if (haveRight('assign_ticket', 1) || haveRight('steal_ticket', 1)) {
$allowed_fields[] = '_ticket_assign';
}
if (haveRight('assign_ticket', 1)) {
$allowed_fields[] = 'suppliers_id_assign';
}
// Can only update initial fields if no followup or task already added
if ($this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0 && $this->isUser(self::REQUESTER, getLoginUserID())) {
$allowed_fields[] = 'content';
$allowed_fields[] = 'urgency';
$allowed_fields[] = 'ticketcategories_id';
$allowed_fields[] = 'itemtype';
$allowed_fields[] = 'items_id';
$allowed_fields[] = 'name';
}
if ($this->canSolve()) {
$allowed_fields[] = 'ticketsolutiontypes_id';
$allowed_fields[] = 'solution';
}
foreach ($allowed_fields as $field) {
if (isset($input[$field])) {
$ret[$field] = $input[$field];
}
}
$input = $ret;
}
// Manage fields from auto update : map rule actions to standard ones
if (isset($input['_auto_update'])) {
if (isset($input['_users_id_assign'])) {
$input['_ticket_assign']['_type'] = 'user';
$input['_ticket_assign']['users_id'] = $input['_users_id_assign'];
}
if (isset($input['_groups_id_assign'])) {
$input['_ticket_assign']['_type'] = 'group';
$input['_ticket_assign']['groups_id'] = $input['_groups_id_assign'];
}
if (isset($input['_users_id_requester'])) {
$input['_ticket_requester']['_type'] = 'user';
$input['_ticket_requester']['users_id'] = $input['_users_id_requester'];
}
if (isset($input['_groups_id_requester'])) {
$input['_ticket_requester']['_type'] = 'group';
$input['_ticket_requester']['groups_id'] = $input['_groups_id_requester'];
}
if (isset($input['_users_id_observer'])) {
$input['_ticket_observer']['_type'] = 'user';
$input['_ticket_observer']['users_id'] = $input['_users_id_observer'];
}
if (isset($input['_groups_id_observer'])) {
$input['_ticket_observer']['_type'] = 'group';
$input['_ticket_observer']['groups_id'] = $input['_groups_id_observer'];
}
}
if (isset($input['_link'])) {
$ticket_ticket = new Ticket_Ticket();
if (!empty($input['_link']['tickets_id_2']) && $ticket_ticket->can(-1, 'w', $input['_link'])) {
if ($ticket_ticket->add($input['_link'])) {
$input['_forcenotif'] = true;
}
}
}
if (isset($input['_ticket_requester'])) {
if (isset($input['_ticket_requester']['_type'])) {
$input['_ticket_requester']['type'] = self::REQUESTER;
$input['_ticket_requester']['tickets_id'] = $input['id'];
switch ($input['_ticket_requester']['_type']) {
case "user":
if (isset($input['_ticket_requester']['alternative_email']) && $input['_ticket_requester']['alternative_email'] && !NotificationMail::isUserAddressValid($input['_ticket_requester']['alternative_email'])) {
addMessageAfterRedirect($LANG['mailing'][111] . ' : ' . $LANG['mailing'][110], false, ERROR);
$input['_ticket_requester']['alternative_email'] = '';
}
if (isset($input['_ticket_requester']['alternative_email']) && $input['_ticket_requester']['alternative_email'] || $input['_ticket_requester']['users_id'] > 0) {
$ticket_user = new Ticket_User();
if ($ticket_user->can(-1, 'w', $input['_ticket_requester'])) {
$ticket_user->add($input['_ticket_requester']);
$input['_forcenotif'] = true;
}
}
break;
case "group":
$group_ticket = new Group_Ticket();
if ($group_ticket->can(-1, 'w', $input['_ticket_requester'])) {
$group_ticket->add($input['_ticket_requester']);
$input['_forcenotif'] = true;
}
break;
}
}
}
if (isset($input['_ticket_observer'])) {
if (isset($input['_ticket_observer']['_type'])) {
$input['_ticket_observer']['type'] = self::OBSERVER;
$input['_ticket_observer']['tickets_id'] = $input['id'];
switch ($input['_ticket_observer']['_type']) {
case "user":
if (isset($input['_ticket_observer']['alternative_email']) && $input['_ticket_observer']['alternative_email'] && !NotificationMail::isUserAddressValid($input['_ticket_observer']['alternative_email'])) {
$input['_ticket_observer']['alternative_email'] = '';
addMessageAfterRedirect($LANG['mailing'][111] . ' : ' . $LANG['mailing'][110], false, ERROR);
}
if (isset($input['_ticket_observer']['alternative_email']) && $input['_ticket_observer']['alternative_email'] || $input['_ticket_observer']['users_id'] > 0) {
$ticket_user = new Ticket_User();
if ($ticket_user->can(-1, 'w', $input['_ticket_observer'])) {
$ticket_user->add($input['_ticket_observer']);
$input['_forcenotif'] = true;
}
}
break;
case "group":
$group_ticket = new Group_Ticket();
if ($group_ticket->can(-1, 'w', $input['_ticket_observer'])) {
$group_ticket->add($input['_ticket_observer']);
$input['_forcenotif'] = true;
}
break;
}
}
}
if (isset($input['_ticket_assign'])) {
if (isset($input['_ticket_assign']['_type'])) {
$input['_ticket_assign']['type'] = self::ASSIGN;
$input['_ticket_assign']['tickets_id'] = $input['id'];
switch ($input['_ticket_assign']['_type']) {
case "user":
$ticket_user = new Ticket_User();
if ($ticket_user->can(-1, 'w', $input['_ticket_assign'])) {
$ticket_user->add($input['_ticket_assign']);
$input['_forcenotif'] = true;
if (!isset($input['status']) && $this->fields['status'] == 'new' || isset($input['status']) && $input['status'] == 'new') {
$input['status'] = 'assign';
}
}
break;
case "group":
$group_ticket = new Group_Ticket();
if ($group_ticket->can(-1, 'w', $input['_ticket_assign'])) {
$group_ticket->add($input['_ticket_assign']);
$input['_forcenotif'] = true;
if (!isset($input['status']) && $this->fields['status'] == 'new' || isset($input['status']) && $input['status'] == 'new') {
$input['status'] = 'assign';
}
}
break;
}
}
}
// set last updater when non auto update
if (!isset($input['_auto_update']) && ($lastupdater = getLoginUserID(true))) {
$input['users_id_lastupdater'] = $lastupdater;
}
if (isset($input["items_id"]) && $input["items_id"] >= 0 && isset($input["itemtype"])) {
if (isset($this->fields['groups_id']) && $this->fields['groups_id'] == 0 && (!isset($input['groups_id']) || $input['groups_id'] == 0)) {
if ($input["itemtype"] && class_exists($input["itemtype"])) {
$item = new $input["itemtype"]();
$item->getFromDB($input["items_id"]);
if ($item->isField('groups_id')) {
$input["groups_id"] = $item->getField('groups_id');
}
}
}
} else {
if (isset($input["itemtype"]) && empty($input["itemtype"])) {
$input["items_id"] = 0;
} else {
unset($input["items_id"]);
unset($input["itemtype"]);
}
}
// Add document if needed
$this->getFromDB($input["id"]);
// entities_id field required
if (!isset($input['_donotadddocs']) || !$input['_donotadddocs']) {
$docadded = $this->addFiles($input["id"]);
}
/*
if (count($docadded)>0) {
$input["date_mod"]=$_SESSION["glpi_currenttime"];
if ($CFG_GLPI["add_followup_on_update_ticket"]) {
$input['_doc_added']=$docadded;
}
}
*/
if (isset($input["document"]) && $input["document"] > 0) {
$doc = new Document();
if ($doc->getFromDB($input["document"])) {
$docitem = new Document_Item();
if ($docitem->add(array('documents_id' => $input["document"], 'itemtype' => $this->getType(), 'items_id' => $input["id"]))) {
// Force date_mod of tracking
$input["date_mod"] = $_SESSION["glpi_currenttime"];
$input['_doc_added'][] = $doc->fields["name"];
}
}
unset($input["document"]);
}
//Action for send_validation rule
if (isset($input["_add_validation"]) && $input["_add_validation"] > 0) {
$validation = new Ticketvalidation();
$values['tickets_id'] = $input['id'];
$values['users_id_validate'] = $input["_add_validation"];
if (isset($input["_auto_update"])) {
$values['_auto_update'] = true;
}
if ($validation->can(-1, 'w', $values)) {
$validation->add($values);
Event::log($this->fields['id'], "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
}
}
if (isset($input["status"]) && $input["status"] != 'solved' && $input["status"] != 'closed') {
$input['solvedate'] = 'NULL';
}
if (isset($input["status"]) && $input["status"] != 'closed') {
$input['closedate'] = 'NULL';
}
return $input;
}
/**
* @see CommonDBTM::getSpecificMassiveActions()
**/
function getSpecificMassiveActions($checkitem = NULL)
{
$isadmin = static::canUpdate();
$actions = parent::getSpecificMassiveActions($checkitem);
if (TicketFollowup::canCreate() && $_SESSION['glpiactiveprofile']['interface'] == 'central') {
$actions['add_followup'] = __('Add a new followup');
}
if (TicketTask::canCreate()) {
$actions['add_task'] = __('Add a new task');
}
if (TicketValidation::canCreate()) {
$actions['submit_validation'] = __('Approval request');
}
if (Session::haveRight("update_ticket", "1")) {
$actions['add_actor'] = __('Add an actor');
$actions['link_ticket'] = _x('button', 'Link tickets');
}
if (Session::haveRight('transfer', 'r') && Session::isMultiEntitiesMode() && Session::haveRight("update_ticket", "1")) {
$actions['add_transfer_list'] = _x('button', 'Add to transfer list');
}
return $actions;
}
/**
* Dropdown of actions for massive action
*
* @param $itemtype item type
* @param $is_deleted massive action for deleted items ?
* @param $extraparams array of extra parameters
**/
static function showForMassiveAction($itemtype, $is_deleted = 0, $extraparams = array())
{
global $LANG, $CFG_GLPI, $PLUGIN_HOOKS;
/// TODO include in CommonDBTM defining only getAdditionalMassiveAction in sub classes
/// for specific actions (return a array of action name and title)
if (!class_exists($itemtype)) {
return false;
}
if ($itemtype == 'NetworkPort') {
echo "<select name='massiveaction' id='massiveaction'>";
echo "<option value='-1' selected>" . DROPDOWN_EMPTY_VALUE . "</option>";
echo "<option value='delete'>" . $LANG['buttons'][6] . "</option>";
echo "<option value='assign_vlan'>" . $LANG['networking'][55] . "</option>";
echo "<option value='unassign_vlan'>" . $LANG['networking'][58] . "</option>";
// Interest of this massive action ?
// echo "<option value='move'>".$LANG['buttons'][20]."</option>";
echo "</select>";
$params = array('action' => '__VALUE__', 'itemtype' => $itemtype);
ajaxUpdateItemOnSelectEvent("massiveaction", "show_massiveaction", $CFG_GLPI["root_doc"] . "/ajax/dropdownMassiveActionPorts.php", $params);
echo "<span id='show_massiveaction'> </span>\n";
} else {
$item = new $itemtype();
$infocom = new Infocom();
$isadmin = $item->canUpdate();
echo "<select name='massiveaction' id='massiveaction'>";
echo "<option value='-1' selected>" . DROPDOWN_EMPTY_VALUE . "</option>";
if (!in_array($itemtype, $CFG_GLPI["massiveaction_noupdate_types"]) && ($isadmin && $itemtype != 'Ticket' || in_array($itemtype, $CFG_GLPI["infocom_types"]) && $infocom->canUpdate() || $itemtype == 'Ticket' && haveRight('update_ticket', 1))) {
echo "<option value='update'>" . $LANG['buttons'][14] . "</option>";
}
if (in_array($itemtype, $CFG_GLPI["infocom_types"]) && $infocom->canCreate()) {
echo "<option value='activate_infocoms'>" . $LANG['financial'][68] . "</option>";
}
if ($is_deleted && !in_array($itemtype, $CFG_GLPI["massiveaction_nodelete_types"])) {
if ($isadmin) {
echo "<option value='purge'>" . $LANG['buttons'][22] . "</option>";
echo "<option value='restore'>" . $LANG['buttons'][21] . "</option>";
}
} else {
// No delete for entities and tracking of not have right
if (!in_array($itemtype, $CFG_GLPI["massiveaction_nodelete_types"]) && ($isadmin && $itemtype != 'Ticket' || $itemtype == 'Ticket' && haveRight('delete_ticket', 1))) {
if ($item->maybeDeleted()) {
echo "<option value='delete'>" . $LANG['buttons'][6] . "</option>";
} else {
echo "<option value='purge'>" . $LANG['buttons'][22] . "</option>";
}
}
if ($isadmin && in_array($itemtype, array('Phone', 'Printer', 'Peripheral', 'Monitor'))) {
echo "<option value='connect'>" . $LANG['buttons'][9] . "</option>";
echo "<option value='disconnect'>" . $LANG['buttons'][10] . "</option>";
}
if (in_array($itemtype, $CFG_GLPI["document_types"])) {
$doc = new Document();
if ($doc->canView()) {
echo "<option value='add_document'>" . $LANG['document'][16] . "</option>";
}
}
if (in_array($itemtype, $CFG_GLPI["contract_types"])) {
$contract = new Contract();
if ($contract->canUpdate()) {
echo "<option value='add_contract'>" . $LANG['financial'][36] . "</option>";
}
}
if (haveRight('transfer', 'r') && isMultiEntitiesMode() && in_array($itemtype, array('CartridgeItem', 'Computer', 'ConsumableItem', 'Contact', 'Contract', 'Supplier', 'Monitor', 'NetworkEquipment', 'Peripheral', 'Phone', 'Printer', 'Software', 'SoftwareLicense', 'Ticket', 'Document', 'Group', 'Link')) && $isadmin) {
echo "<option value='add_transfer_list'>" . $LANG['buttons'][48] . "</option>";
}
switch ($itemtype) {
case 'Software':
if ($isadmin && countElementsInTable("glpi_rules", "sub_type='RuleSoftwareCategory'") > 0) {
echo "<option value='compute_software_category'>" . $LANG['rulesengine'][38] . " " . $LANG['rulesengine'][40] . "</option>";
}
if (haveRight("rule_dictionnary_software", "w") && countElementsInTable("glpi_rules", "sub_type='RuleDictionnarySoftware'") > 0) {
echo "<option value='replay_dictionnary'>" . $LANG['rulesengine'][76] . "</option>";
}
break;
case 'Computer':
if ($isadmin) {
echo "<option value='connect_to_computer'>" . $LANG['buttons'][9] . "</option>";
echo "<option value='install'>" . $LANG['buttons'][4] . "</option>";
if ($CFG_GLPI['use_ocs_mode']) {
if (haveRight("ocsng", "w") || haveRight("sync_ocsng", "w")) {
echo "<option value='force_ocsng_update'>" . $LANG['ocsng'][24] . "</option>";
}
echo "<option value='unlock_ocsng_field'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][16] . "</option>";
echo "<option value='unlock_ocsng_monitor'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][30] . "</option>";
echo "<option value='unlock_ocsng_peripheral'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][32] . "</option>";
echo "<option value='unlock_ocsng_printer'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][34] . "</option>";
echo "<option value='unlock_ocsng_software'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][52] . "</option>";
echo "<option value='unlock_ocsng_ip'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][50] . "</option>";
echo "<option value='unlock_ocsng_disk'>" . $LANG['buttons'][38] . " " . $LANG['Menu'][33] . " - " . $LANG['ocsng'][55] . "</option>";
}
}
break;
case 'Supplier':
if ($isadmin) {
echo "<option value='add_contact'>" . $LANG['financial'][24] . "</option>";
}
break;
case 'Calendar':
echo "<option value='duplicate'>" . $LANG['buttons'][54] . "</option>";
break;
case 'Contact':
if ($isadmin) {
echo "<option value='add_enterprise'>" . $LANG['financial'][25] . "</option>";
}
break;
case 'User':
if ($isadmin) {
echo "<option value='add_group'>" . $LANG['setup'][604] . "</option>";
echo "<option value='add_userprofile'>" . $LANG['setup'][607] . "</option>";
}
if (haveRight("user_authtype", "w")) {
echo "<option value='change_authtype'>" . $LANG['login'][30] . "</option>";
echo "<option value='force_user_ldap_update'>" . $LANG['ocsng'][24] . "</option>";
}
break;
case 'Ticket':
$tmp = new TicketFollowup();
if ($tmp->canCreate()) {
echo "<option value='add_followup'>" . $LANG['job'][29] . "</option>";
}
$tmp = new TicketTask();
if ($tmp->canCreate()) {
echo "<option value='add_task'>" . $LANG['job'][30] . "</option>";
}
$tmp = new TicketValidation();
if ($tmp->canCreate()) {
echo "<option value='submit_validation'>" . $LANG['validation'][26] . "</option>";
}
if (haveRight("update_ticket", "1")) {
echo "<option value='add_actor'>" . $LANG['job'][27] . "</option>";
echo "<option value='link_ticket'>" . $LANG['job'][56] . "</option>";
}
break;
case 'CronTask':
echo "<option value='reset'>" . $LANG['buttons'][16] . " (" . $LANG['crontask'][40] . ")";
echo "</option>";
break;
case 'NotImportedEmail':
echo "<option value='delete_email'>" . $LANG['mailing'][133] . "</option>";
echo "<option value='import_email'>" . $LANG['buttons'][37] . "</option>";
break;
}
if ($item instanceof CommonTreeDropdown) {
if ($isadmin) {
echo "<option value='move_under'>" . $LANG['buttons'][20] . "</option>";
}
}
if ($itemtype != 'Entity' && $itemtype != 'Calendar' && $item instanceof CommonDropdown && $item->maybeRecursive()) {
if ($isadmin) {
echo "<option value='merge'>" . $LANG['buttons'][48] . " - " . $LANG['software'][48];
echo "</option>";
}
}
// Plugin Specific actions
if (isset($PLUGIN_HOOKS['use_massive_action'])) {
foreach ($PLUGIN_HOOKS['use_massive_action'] as $plugin => $val) {
$actions = doOneHook($plugin, 'MassiveActions', $itemtype);
if (count($actions)) {
foreach ($actions as $key => $val) {
echo "<option value = '{$key}'>{$val}</option>";
}
}
}
}
}
echo "</select>";
$params = array('action' => '__VALUE__', 'is_deleted' => $is_deleted, 'itemtype' => $itemtype);
if (count($extraparams)) {
foreach ($extraparams as $key => $val) {
$params['extra_' . $key] = $val;
}
}
ajaxUpdateItemOnSelectEvent("massiveaction", "show_massiveaction", $CFG_GLPI["root_doc"] . "/ajax/dropdownMassiveAction.php", $params);
echo "<span id='show_massiveaction'> </span>\n";
}
}
