Name of the type
| static public getTypeName ( $nb ) | ||
| $nb | : number of item in the type (default 0) | |
GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkLoginUser();
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
Html::helpHeader(Ticket::getTypeName(2), '', $_SESSION["glpiname"]);
} else {
Html::header(Ticket::getTypeName(2), '', "maintain", "ticket");
}
if ($_SESSION['glpirefresh_ticket_list'] > 0) {
// Refresh automatique sur tracking.php
echo "<script type=\"text/javascript\">\n";
echo "setInterval(\"window.location.reload()\"," . 60000 * $_SESSION['glpirefresh_ticket_list'] . ");\n";
echo "</script>\n";
}
Search::show('Ticket');
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
Html::helpFooter();
} else {
Html::footer();
}
/**
* Show tickets for a projecttask
*
* @param $projecttask ProjectTask object
**/
static function showForProjectTask(ProjectTask $projecttask)
{
global $DB, $CFG_GLPI;
$ID = $projecttask->getField('id');
if (!$projecttask->can($ID, READ)) {
return false;
}
$canedit = $projecttask->canEdit($ID);
$rand = mt_rand();
$query = "SELECT DISTINCT `glpi_projecttasks_tickets`.`id` AS linkID,\n `glpi_tickets`.*\n FROM `glpi_projecttasks_tickets`\n LEFT JOIN `glpi_tickets`\n ON (`glpi_projecttasks_tickets`.`tickets_id` = `glpi_tickets`.`id`)\n WHERE `glpi_projecttasks_tickets`.`projecttasks_id` = '{$ID}'\n ORDER BY `glpi_tickets`.`name`";
$result = $DB->query($query);
$tickets = array();
$used = array();
if ($numrows = $DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$tickets[$data['id']] = $data;
$used[$data['id']] = $data['id'];
}
}
if ($canedit) {
echo "<div class='firstbloc'>";
echo "<form name='projecttaskticket_form{$rand}' id='projecttaskticket_form{$rand}'\n method='post' action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='3'>" . __('Add a ticket') . "</th></tr>";
echo "<tr class='tab_bg_2'><td class='right'>";
echo "<input type='hidden' name='projecttasks_id' value='{$ID}'>";
$condition = "`glpi_tickets`.`status`\n NOT IN ('" . implode("', '", array_merge(Ticket::getSolvedStatusArray(), Ticket::getClosedStatusArray())) . "')";
Ticket::dropdown(array('used' => $used, 'entity' => $projecttask->getEntityID(), 'entity_sons' => $projecttask->isRecursive(), 'condition' => $condition, 'displaywith' => array('id')));
echo "</td><td width='20%'>";
echo "<a href='" . Toolbox::getItemTypeFormURL('Ticket') . "?_projecttasks_id={$ID}'>";
_e('Create a ticket from this task');
echo "</a>";
echo "</td><td class='center'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
echo "</td></tr>";
echo "</table>";
Html::closeForm();
echo "</div>";
}
echo "<div class='spaced'>";
if ($canedit && $numrows) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = array('num_displayed' => $numrows, 'container' => 'mass' . __CLASS__ . $rand);
Html::showMassiveActions($massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
echo "<tr><th colspan='12'>" . Ticket::getTypeName($numrows) . "</th>";
echo "</tr>";
if ($numrows) {
Ticket::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
Session::initNavigateListItems('Ticket', sprintf(__('%1$s = %2$s'), ProjectTask::getTypeName(1), $projecttask->fields["name"]));
$i = 0;
foreach ($tickets as $data) {
Session::addToNavigateListItems('Ticket', $data["id"]);
Ticket::showShort($data['id'], array('followups' => false, 'row_num' => $i, 'type_for_massiveaction' => __CLASS__, 'id_for_massiveaction' => $data['linkID']));
$i++;
}
}
echo "</table>";
if ($canedit && $numrows) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions($massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkLoginUser();
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
Html::helpHeader(Ticket::getTypeName(Session::getPluralNumber()), '', $_SESSION["glpiname"]);
} else {
Html::header(Ticket::getTypeName(Session::getPluralNumber()), '', "helpdesk", "ticket");
}
if ($_SESSION['glpirefresh_ticket_list'] > 0) {
// Refresh automatique sur tracking.php
echo "<script type=\"text/javascript\">\n";
echo "setInterval(\"window.location.reload()\"," . 60000 * $_SESSION['glpirefresh_ticket_list'] . ");\n";
echo "</script>\n";
}
Search::show('Ticket');
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
Html::helpFooter();
} else {
Html::footer();
}
/**
* Clone of Ticket::showForm()
* Change '$this' by '$ticket', 'self' by 'Ticket' and 'parent' by 'Ticket'
*/
static function getCentral($ID = 0, $options = array())
{
global $CFG_GLPI;
// * Added by plugin survey ticket
$ticket = new Ticket();
// * End of adding
$default_values = Ticket::getDefaultValues();
// Get default values from posted values on reload form
if (!isset($options['template_preview'])) {
if (isset($_POST)) {
$values = $_POST;
}
}
// Restore saved value or override with page parameter
$saved = $ticket->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
// Default check
if ($ID > 0) {
$ticket->check($ID, 'r');
} else {
// Create item
$ticket->check(-1, 'w', $values);
}
if (!$ID) {
$ticket->userentities = array();
if ($values["_users_id_requester"]) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (Session::haveAccessToEntity($ID_entity)) {
$ticket->userentities[] = $ID_entity;
}
}
}
$ticket->countentitiesforuser = count($ticket->userentities);
if ($ticket->countentitiesforuser > 0 && !in_array($ticket->fields["entities_id"], $ticket->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$ticket->fields["entities_id"] = $ticket->userentities[0];
// Pass to values
$values['entities_id'] = $ticket->userentities[0];
}
}
if ($values['type'] <= 0) {
$values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
}
if (!isset($options['template_preview'])) {
$options['template_preview'] = 0;
}
// Load ticket template if available :
$tt = $ticket->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
// Only manage predefined values on ticket creation
$predefined_fields = array();
if (!$ID) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
// Load template data
$values[$predeffield] = $predefvalue;
$ticket->fields[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// Put ticket template on $values for actors
$values['_tickettemplate'] = $tt;
$canupdate = Session::haveRight('update_ticket', '1');
$canpriority = Session::haveRight('update_priority', '1');
$canstatus = $canupdate;
if (in_array($ticket->fields['status'], $ticket->getClosedStatusArray())) {
$canupdate = false;
}
$showuserlink = 0;
if (Session::haveRight('user', 'r')) {
$showuserlink = 1;
}
if (!$options['template_preview']) {
$ticket->showTabs($options);
} else {
// Add all values to fields of tickets for template preview
foreach ($values as $key => $val) {
if (!isset($ticket->fields[$key])) {
$ticket->fields[$key] = $val;
}
}
}
// In percent
$colsize1 = '13';
$colsize2 = '29';
$colsize3 = '13';
$colsize4 = '45';
$canupdate_descr = $canupdate || $ticket->fields['status'] == Ticket::INCOMING && $ticket->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $ticket->numberOfFollowups() == 0 && $ticket->numberOfTasks() == 0;
if (!$options['template_preview']) {
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
}
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe' id='mainformtable'>";
// Optional line
$ismultientities = Session::isMultiEntitiesMode();
echo "<tr class='headerRow'>";
echo "<th colspan='4'>";
if ($ID) {
$text = sprintf(__('%1$s - %2$s'), $ticket->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
if ($ismultientities) {
$text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $ticket->fields['entities_id']));
}
echo $text;
} else {
if ($ismultientities) {
printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $ticket->fields['entities_id']));
} else {
_e('New ticket');
}
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
} else {
_e('Opening date');
}
echo $tt->getEndHiddenFieldText('date');
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('date');
$date = $ticket->fields["date"];
if ($canupdate) {
Html::showDateTimeFormItem("date", $date, 1, false);
} else {
echo Html::convDateTime($date);
}
echo $tt->getEndHiddenFieldValue('date', $ticket);
echo "</td>";
// SLA
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date'));
} else {
_e('Due date');
}
echo $tt->getEndHiddenFieldText('due_date');
echo "</th>";
echo "<td width='{$colsize4}%' class='nopadding'>";
if ($ID) {
if ($ticket->fields["slas_id"] > 0) {
echo "<table width='100%'><tr><td class='nopadding'>";
echo Html::convDateTime($ticket->fields["due_date"]);
echo "</td><td class='b'>" . __('SLA') . "</td>";
echo "<td class='nopadding'>";
echo Dropdown::getDropdownName("glpi_slas", $ticket->fields["slas_id"]);
$commentsla = "";
$slalevel = new SlaLevel();
if ($slalevel->getFromDB($ticket->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>';
}
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($ticket->fields["id"])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span>';
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
}
}
$slaoptions = array();
if (Session::haveRight('config', 'r')) {
$slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $ticket->fields["slas_id"];
}
Html::showToolTip($commentsla, $slaoptions);
if ($canupdate) {
echo " <input type='submit' class='submit' name='sla_delete' value='" . _sx('button', 'Delete permanently') . "'>";
}
echo "</td>";
echo "</tr></table>";
} else {
echo "<table><tr><td class='nopadding'>";
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, true, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $ticket);
echo "</td>";
if ($canupdate) {
echo "<td>";
echo $tt->getBeginHiddenFieldText('slas_id');
echo "<span id='sla_action'>";
echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>';
echo "</span>";
echo "<span id='sla_choice' style='display:none'>";
echo "<span class='b'>" . __('SLA') . "</span> ";
Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"]));
echo "</span>";
echo $tt->getEndHiddenFieldText('slas_id');
echo "</td>";
}
echo "</tr></table>";
}
} else {
// New Ticket
echo "<table><tr><td class='nopadding'>";
if ($ticket->fields["due_date"] == 'NULL') {
$ticket->fields["due_date"] = '';
}
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, false, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $ticket);
echo "</td>";
if ($canupdate) {
echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id');
printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id'));
echo $tt->getEndHiddenFieldText('slas_id') . "</td>";
echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id');
Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"]));
echo $tt->getEndHiddenFieldValue('slas_id', $ticket);
echo "</td>";
}
echo "</tr></table>";
}
echo "</td></tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
echo "<td width='{$colsize2}%'>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $ticket->fields["users_id_recipient"], 'entity' => $ticket->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($ticket->fields["users_id_recipient"], $showuserlink);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
echo "<td width='{$colsize4}%'>";
if ($ticket->fields['users_id_lastupdater'] > 0) {
//TRANS: %1$s is the update date, %2$s is the last updater name
printf(__('%1$s by %2$s'), Html::convDateTime($ticket->fields["date_mod"]), getUserName($ticket->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td>";
echo "</tr>";
}
if ($ID && (in_array($ticket->fields["status"], $ticket->getSolvedStatusArray()) || in_array($ticket->fields["status"], $ticket->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
echo "<td width='{$colsize2}%'>";
Html::showDateTimeFormItem("solvedate", $ticket->fields["solvedate"], 1, false, $canupdate);
echo "</td>";
if (in_array($ticket->fields["status"], $ticket->getClosedStatusArray())) {
echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
echo "<td width='{$colsize4}%'>";
Html::showDateTimeFormItem("closedate", $ticket->fields["closedate"], 1, false, $canupdate);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
if ($ID) {
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
echo "<td width='{$colsize2}%'>";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
$opt = array('value' => $ticket->fields["type"]);
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
$rand = Ticket::dropdownType('type', $opt);
if ($ID) {
$params = array('type' => '__VALUE__', 'entity_restrict' => $ticket->fields['entities_id'], 'value' => $ticket->fields['itilcategories_id'], 'currenttype' => $ticket->fields['type']);
Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
}
} else {
echo Ticket::getTicketTypeName($ticket->fields["type"]);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
echo "<td width='{$colsize4}%'>";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $ticket->fields["itilcategories_id"], 'entity' => $ticket->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = "`is_helpdeskvisible`='1' AND ";
} else {
$opt['condition'] = '';
}
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
/// if category mandatory, no empty choice
/// no empty choice is default value set on ticket creation, else yes
if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $ticket->fields["itilcategories_id"] > 0) {
$opt['display_emptychoice'] = false;
}
switch ($ticket->fields["type"]) {
case Ticket::INCIDENT_TYPE:
$opt['condition'] .= "`is_incident`='1'";
break;
case Ticket::DEMAND_TYPE:
$opt['condition'] .= "`is_request`='1'";
break;
default:
break;
}
echo "<span id='show_category_by_type'>";
ITILCategory::dropdown($opt);
echo "</span>";
} else {
echo Dropdown::getDropdownName("glpi_itilcategories", $ticket->fields["itilcategories_id"]);
}
echo "</td>";
echo "</tr>";
if (!$ID) {
echo "</table>";
$ticket->showActorsPartForm($ID, $values);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
echo $tt->getEndHiddenFieldText('status') . "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('status');
if ($canstatus) {
Ticket::dropdownStatus(array('value' => $ticket->fields["status"], 'showtype' => 'allowed'));
} else {
echo Ticket::getStatus($ticket->fields["status"]);
}
echo $tt->getEndHiddenFieldValue('status', $ticket);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
echo "<td width='{$colsize4}%'>";
echo $tt->getBeginHiddenFieldValue('requesttypes_id');
if ($canupdate) {
RequestType::dropdown(array('value' => $ticket->fields["requesttypes_id"]));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields["requesttypes_id"]);
}
echo $tt->getEndHiddenFieldValue('requesttypes_id', $ticket);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
echo $tt->getEndHiddenFieldText('urgency') . "</th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
echo $tt->getBeginHiddenFieldValue('urgency');
$idurgency = Ticket::dropdownUrgency(array('value' => $ticket->fields["urgency"]));
echo $tt->getEndHiddenFieldValue('urgency', $ticket);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $ticket->fields["urgency"] . "'>";
echo Ticket::getUrgencyName($ticket->fields["urgency"]);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $tt->getBeginHiddenFieldText('_add_validation');
printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
echo $tt->getEndHiddenFieldText('_add_validation');
} else {
echo $tt->getBeginHiddenFieldText('global_validation');
_e('Approval');
echo $tt->getEndHiddenFieldText('global_validation');
}
echo "</th>";
echo "<td>";
if (!$ID) {
echo $tt->getBeginHiddenFieldValue('_add_validation');
$validation_right = '';
if ($values['type'] == Ticket::INCIDENT_TYPE && Session::haveRight('create_incident_validation', 1)) {
$validation_right = 'validate_incident';
}
if ($values['type'] == Ticket::DEMAND_TYPE && Session::haveRight('create_request_validation', 1)) {
$validation_right = 'validate_request';
}
if (!empty($validation_right)) {
User::dropdown(array('name' => "_add_validation", 'entity' => $ticket->fields['entities_id'], 'right' => $validation_right, 'value' => $values['_add_validation']));
}
echo $tt->getEndHiddenFieldValue('_add_validation', $ticket);
if ($tt->isPredefinedField('global_validation')) {
echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
}
} else {
echo $tt->getBeginHiddenFieldValue('global_validation');
if ($canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $ticket->fields['global_validation']));
} else {
echo TicketValidation::getStatus($ticket->fields['global_validation']);
}
echo $tt->getEndHiddenFieldValue('global_validation', $ticket);
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('impact');
printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
echo $tt->getEndHiddenFieldText('impact') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('impact');
if ($canupdate) {
$idimpact = Ticket::dropdownImpact(array('value' => $ticket->fields["impact"]));
} else {
$idimpact = "value_impact" . mt_rand();
echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $ticket->fields["impact"] . "'>";
echo Ticket::getImpactName($ticket->fields["impact"]);
}
echo $tt->getEndHiddenFieldValue('impact', $ticket);
echo "</td>";
echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype');
printf(__('%1$s%2$s'), __('Associated element'), $tt->getMandatoryMark('itemtype'));
if ($ID && $canupdate) {
echo " <img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n onClick=\"Ext.get('tickethardwareselection{$ID}').setDisplayed('block')\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'>";
}
echo $tt->getEndHiddenFieldText('itemtype');
echo "</th>";
echo "<td rowspan='2'>";
echo $tt->getBeginHiddenFieldValue('itemtype');
// Select hardware on creation or if have update right
if ($canupdate || !$ID || $canupdate_descr) {
if ($ID) {
if ($ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype'])) && $ticket->fields["items_id"]) {
if ($item->can($ticket->fields["items_id"], 'r')) {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getLink(array('comments' => true)));
} else {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
}
}
}
$dev_user_id = 0;
$dev_itemtype = $ticket->fields["itemtype"];
$dev_items_id = $ticket->fields["items_id"];
if (!$ID) {
$dev_user_id = $values['_users_id_requester'];
$dev_itemtype = $values["itemtype"];
$dev_items_id = $values["items_id"];
} else {
if (isset($ticket->users[CommonITILActor::REQUESTER]) && count($ticket->users[CommonITILActor::REQUESTER]) == 1) {
foreach ($ticket->users[CommonITILActor::REQUESTER] as $user_id_single) {
$dev_user_id = $user_id_single['users_id'];
}
}
}
if ($ID) {
echo "<div id='tickethardwareselection{$ID}' style='display:none'>";
}
if ($dev_user_id > 0) {
Ticket::dropdownMyDevices($dev_user_id, $ticket->fields["entities_id"], $dev_itemtype, $dev_items_id);
}
Ticket::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $ticket->fields["entities_id"]);
if ($ID) {
echo "</div>";
}
echo "<span id='item_ticket_selection_information'></span>";
} else {
if ($ID && $ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype']))) {
$item->getFromDB($ticket->fields['items_id']);
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
} else {
_e('General');
}
}
echo $tt->getEndHiddenFieldValue('itemtype', $ticket);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . sprintf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority')) . "</th>";
echo "<td>";
$idajax = 'change_priority_' . mt_rand();
if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) {
$idpriority = Ticket::dropdownPriority(array('value' => $ticket->fields["priority"], 'withmajor' => true));
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idpriority = 0;
echo "<span id='{$idajax}'>" . Ticket::getPriorityName($ticket->fields["priority"]) . "</span>";
}
if ($canupdate || $canupdate_descr) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Need comment right to add a followup with the actiontime
if (!$ID && Session::haveRight("global_add_followups", "1")) {
echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('actiontime');
Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
echo $tt->getEndHiddenFieldValue('actiontime', $ticket);
echo "</td>";
} else {
echo "<th></th><td></td>";
}
echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('locations_id');
if ($canupdate) {
Location::dropdown(array('value' => $ticket->fields['locations_id'], 'entity' => $ticket->fields['entities_id']));
} else {
echo Dropdown::getDropdownName('glpi_locations', $ticket->fields["locations_id"]);
}
echo $tt->getEndHiddenFieldValue('locations_id', $ticket);
echo "</td></tr>";
echo "</table>";
if ($ID) {
$values['canupdate'] = $canupdate;
$ticket->showActorsPartForm($ID, $values);
}
$view_linked_tickets = $ID || $canupdate;
echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
echo $tt->getEndHiddenFieldText('name') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
if (!$ID || $canupdate_descr) {
echo $tt->getBeginHiddenFieldValue('name');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showName{$rand}() {\n";
echo "Ext.get('name{$rand}').setDisplayed('none');";
$params = array('maxlength' => 250, 'size' => 90, 'name' => 'name', 'data' => rawurlencode($ticket->fields["name"]));
Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
if (empty($ticket->fields["name"])) {
_e('Without title');
} else {
echo $ticket->fields["name"];
}
echo "</div>\n";
echo "<div id='viewname{$rand}'>\n";
echo "</div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('name', $ticket);
} else {
if (empty($ticket->fields["name"])) {
_e('Without title');
} else {
echo $ticket->fields["name"];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
echo $tt->getEndHiddenFieldText('content') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
// * Added by plugin surveyticket
$psTicketTemplate = new PluginSurveyticketTicketTemplate();
$psSurvey = new PluginSurveyticketSurvey();
$plugin_surveyticket_surveys_id = 0;
$a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n AND `type`='" . $values['type'] . "'\n AND `is_central`='1'"));
if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
if ($psSurvey->fields['is_active'] == 1) {
$plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->startSurvey($plugin_surveyticket_surveys_id);
}
} else {
// End of adding by plugin
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
echo $tt->getBeginHiddenFieldValue('content');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showDesc{$rand}() {\n";
echo "Ext.get('desc{$rand}').setDisplayed('none');";
$params = array('rows' => 6, 'cols' => 90, 'name' => 'content', 'data' => rawurlencode($ticket->fields["content"]));
Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
if (!empty($ticket->fields["content"])) {
echo nl2br($ticket->fields["content"]);
} else {
_e('Empty description');
}
echo "</div>\n";
echo "<div id='viewdesc{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('content', $ticket);
} else {
echo nl2br($ticket->fields["content"]);
}
// * Added by plugin surveyticket
}
// End of adding by plugin
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Permit to add doc when creating a ticket
if (!$ID) {
echo "<th width='{$colsize1}%'>" . sprintf(__('File (%s)'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . __s('Help') . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000," . "height=800')\">";
echo " ";
Ticket::showDocumentAddButton();
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo "<div id='uploadfiles'><input type='file' name='filename[]' size='20'></div></td>";
} else {
echo "<th colspan='2'>";
$docnb = Document_Item::countForItem($ticket);
echo "<a href=\"" . $ticket->getLinkURL() . "&forcetab=Document_Item\$1\">";
//TRANS: %d is the document number
echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb);
echo "</a></th>";
}
if ($view_linked_tickets) {
echo "<th width='{$colsize3}%'>" . _n('Linked ticket', 'Linked tickets', 2);
$rand_linked_ticket = mt_rand();
if ($canupdate) {
echo " ";
echo "<img onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
}
echo '</th>';
echo "<td width='{$colsize4}%'>";
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
printf(__('%1$s: %2$s'), __('Ticket'), __('ID'));
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "<input type='text' name='_link[tickets_id_2]'\n value='" . (isset($values["_link"]) ? $values["_link"]['tickets_id_2'] : '') . "'\n size='10'>\n";
echo " ";
echo "</div>";
if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
echo "<script language='javascript'>Ext.get('linkedticket{$rand_linked_ticket}').\n setDisplayed('block');</script>";
}
}
Ticket_Ticket::displayLinkedTicketsTo($ID);
echo "</td>";
} else {
echo "<td></td>";
}
echo "</tr>";
if ((!$ID || $canupdate || $canupdate_descr || Session::haveRight("assign_ticket", "1") || Session::haveRight("steal_ticket", "1")) && !$options['template_preview']) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (Session::haveRight('delete_ticket', 1)) {
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($ticket->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'></td>";
} else {
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'></td>";
}
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($ticket->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
} else {
echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'></td>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>";
}
echo "<input type='hidden' name='_read_date_mod' value='" . $ticket->getField('date_mod') . "'>";
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
}
}
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
if (!$options['template_preview']) {
Html::closeForm();
$ticket->addDivForTabs();
}
return true;
}
/**
* Show changes for a ticket
*
* @param $ticket Ticket object
**/
static function showForTicket(Ticket $ticket)
{
global $DB, $CFG_GLPI;
$ID = $ticket->getField('id');
if (!$ticket->can($ID, READ)) {
return false;
}
$canedit = $ticket->canEdit($ID);
$rand = mt_rand();
$query = "SELECT DISTINCT `glpi_changes_tickets`.`id` AS linkID,\n `glpi_changes`.*\n FROM `glpi_changes_tickets`\n LEFT JOIN `glpi_changes`\n ON (`glpi_changes_tickets`.`changes_id` = `glpi_changes`.`id`)\n WHERE `glpi_changes_tickets`.`tickets_id` = '{$ID}'\n ORDER BY `glpi_changes`.`name`";
$result = $DB->query($query);
$changes = array();
$used = array();
if ($numrows = $DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$changes[$data['id']] = $data;
$used[$data['id']] = $data['id'];
}
}
if ($canedit) {
echo "<div class='firstbloc'>";
echo "<form name='changeticket_form{$rand}' id='changeticket_form{$rand}' method='post'\n action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='3'>" . __('Add a change') . "</th></tr>";
echo "<tr class='tab_bg_2'><td>";
echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
Change::dropdown(array('used' => $used, 'entity' => $ticket->getEntityID()));
echo "</td><td class='center'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
echo "</td><td>";
if (Session::haveRight('change', CREATE)) {
echo "<a href='" . Toolbox::getItemTypeFormURL('Change') . "?tickets_id={$ID}'>";
_e('Create a change from this ticket');
echo "</a>";
}
echo "</td></tr></table>";
Html::closeForm();
echo "</div>";
}
echo "<div class='spaced'>";
if ($canedit && $numrows) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = array('num_displayed' => $numrows, 'container' => 'mass' . __CLASS__ . $rand);
Html::showMassiveActions($massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
echo "<tr class='noHover'><th colspan='12'>" . Change::getTypeName($numrows) . "</th>";
echo "</tr>";
if ($numrows) {
Change::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
Session::initNavigateListItems('Change', sprintf(__('%1$s = %2$s'), Ticket::getTypeName(1), $ticket->fields["name"]));
$i = 0;
foreach ($changes as $data) {
Session::addToNavigateListItems('Change', $data["id"]);
Change::showShort($data['id'], array('row_num' => $i, 'type_for_massiveaction' => __CLASS__, 'id_for_massiveaction' => $data['linkID']));
$i++;
}
Change::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
}
echo "</table>";
if ($canedit && $numrows) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions($massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
function getSearchOptions()
{
$tab = array();
$tab['common'] = __('Characteristics');
$tab[1]['table'] = $this->getTable();
$tab[1]['field'] = 'name';
$tab[1]['name'] = __('Title');
$tab[1]['datatype'] = 'itemlink';
$tab[1]['searchtype'] = 'contains';
$tab[1]['massiveaction'] = false;
$tab[21]['table'] = $this->getTable();
$tab[21]['field'] = 'content';
$tab[21]['name'] = __('Description');
$tab[21]['massiveaction'] = false;
$tab[21]['datatype'] = 'text';
$tab[2]['table'] = $this->getTable();
$tab[2]['field'] = 'id';
$tab[2]['name'] = __('ID');
$tab[2]['massiveaction'] = false;
$tab[2]['datatype'] = 'number';
$tab[12]['table'] = $this->getTable();
$tab[12]['field'] = 'status';
$tab[12]['name'] = __('Status');
$tab[12]['searchtype'] = 'equals';
$tab[12]['datatype'] = 'specific';
$tab[10]['table'] = $this->getTable();
$tab[10]['field'] = 'urgency';
$tab[10]['name'] = __('Urgency');
$tab[10]['searchtype'] = 'equals';
$tab[10]['datatype'] = 'specific';
$tab[11]['table'] = $this->getTable();
$tab[11]['field'] = 'impact';
$tab[11]['name'] = __('Impact');
$tab[11]['searchtype'] = 'equals';
$tab[11]['datatype'] = 'specific';
$tab[3]['table'] = $this->getTable();
$tab[3]['field'] = 'priority';
$tab[3]['name'] = __('Priority');
$tab[3]['searchtype'] = 'equals';
$tab[3]['datatype'] = 'specific';
$tab[15]['table'] = $this->getTable();
$tab[15]['field'] = 'date';
$tab[15]['name'] = __('Opening date');
$tab[15]['datatype'] = 'datetime';
$tab[15]['massiveaction'] = false;
$tab[16]['table'] = $this->getTable();
$tab[16]['field'] = 'closedate';
$tab[16]['name'] = __('Closing date');
$tab[16]['datatype'] = 'datetime';
$tab[16]['massiveaction'] = false;
$tab[18]['table'] = $this->getTable();
$tab[18]['field'] = 'due_date';
$tab[18]['name'] = __('Due date');
$tab[18]['datatype'] = 'datetime';
$tab[18]['maybefuture'] = true;
$tab[18]['massiveaction'] = false;
$tab[17]['table'] = $this->getTable();
$tab[17]['field'] = 'solvedate';
$tab[17]['name'] = __('Resolution date');
$tab[17]['datatype'] = 'datetime';
$tab[17]['massiveaction'] = false;
$tab[19]['table'] = $this->getTable();
$tab[19]['field'] = 'date_mod';
$tab[19]['name'] = __('Last update');
$tab[19]['datatype'] = 'datetime';
$tab[19]['massiveaction'] = false;
$tab[7]['table'] = 'glpi_itilcategories';
$tab[7]['field'] = 'completename';
$tab[7]['name'] = __('Category');
$tab[7]['datatype'] = 'dropdown';
$tab[80]['table'] = 'glpi_entities';
$tab[80]['field'] = 'completename';
$tab[80]['name'] = __('Entity');
$tab[80]['massiveaction'] = false;
$tab[80]['datatype'] = 'dropdown';
$tab[45]['table'] = $this->getTable();
$tab[45]['field'] = 'actiontime';
$tab[45]['name'] = __('Total duration');
$tab[45]['datatype'] = 'timestamp';
$tab[45]['massiveaction'] = false;
$tab[45]['nosearch'] = true;
$tab[64]['table'] = 'glpi_users';
$tab[64]['field'] = 'name';
$tab[64]['linkfield'] = 'users_id_lastupdater';
$tab[64]['name'] = __('Last edit by');
$tab[64]['massiveaction'] = false;
$tab[64]['datatype'] = 'dropdown';
$tab[64]['right'] = 'all';
$tab[65]['table'] = 'glpi_items_problems';
$tab[65]['field'] = 'count';
$tab[65]['name'] = _x('quantity', 'Number of items');
$tab[65]['forcegroupby'] = true;
$tab[65]['usehaving'] = true;
$tab[65]['datatype'] = 'number';
$tab[65]['massiveaction'] = false;
$tab[65]['joinparams'] = array('jointype' => 'child');
$tab += $this->getSearchOptionsActors();
$tab['analysis'] = __('Analysis');
$tab[60]['table'] = $this->getTable();
$tab[60]['field'] = 'impactcontent';
$tab[60]['name'] = __('Impacts');
$tab[60]['massiveaction'] = false;
$tab[60]['datatype'] = 'text';
$tab[61]['table'] = $this->getTable();
$tab[61]['field'] = 'causecontent';
$tab[61]['name'] = __('Causes');
$tab[61]['massiveaction'] = false;
$tab[61]['datatype'] = 'text';
$tab[62]['table'] = $this->getTable();
$tab[62]['field'] = 'symptomcontent';
$tab[62]['name'] = __('Symptoms');
$tab[62]['massiveaction'] = false;
$tab[62]['datatype'] = 'text';
$tab[90]['table'] = $this->getTable();
$tab[90]['field'] = 'notepad';
$tab[90]['name'] = __('Notes');
$tab[90]['massiveaction'] = false;
$tab[90]['datatype'] = 'text';
$tab['task'] = _n('Task', 'Tasks', 2);
$tab[26]['table'] = 'glpi_problemtasks';
$tab[26]['field'] = 'content';
$tab[26]['name'] = __('Task description');
$tab[26]['forcegroupby'] = true;
$tab[26]['splititems'] = true;
$tab[26]['massiveaction'] = false;
$tab[26]['joinparams'] = array('jointype' => 'child');
$tab[26]['datatype'] = 'text';
$tab[28]['table'] = 'glpi_problemtasks';
$tab[28]['field'] = 'count';
$tab[28]['name'] = _x('quantity', 'Number of tasks');
$tab[28]['forcegroupby'] = true;
$tab[28]['usehaving'] = true;
$tab[28]['datatype'] = 'number';
$tab[28]['massiveaction'] = false;
$tab[28]['joinparams'] = array('jointype' => 'child');
$tab[20]['table'] = 'glpi_taskcategories';
$tab[20]['field'] = 'name';
$tab[20]['name'] = __('Task category');
$tab[20]['datatype'] = 'dropdown';
$tab[20]['forcegroupby'] = true;
$tab[20]['splititems'] = true;
$tab[20]['massiveaction'] = false;
$tab[20]['joinparams'] = array('beforejoin' => array('table' => 'glpi_problemtasks', 'joinparams' => array('jointype' => 'child')));
$tab['solution'] = _n('Solution', 'Solutions', 2);
$tab[23]['table'] = 'glpi_solutiontypes';
$tab[23]['field'] = 'name';
$tab[23]['name'] = __('Solution type');
$tab[23]['datatype'] = 'dropdown';
$tab[24]['table'] = $this->getTable();
$tab[24]['field'] = 'solution';
$tab[24]['name'] = _n('Solution', 'Solutions', 1);
$tab[24]['datatype'] = 'text';
$tab[24]['htmltext'] = true;
$tab[24]['massiveaction'] = false;
$tab += $this->getSearchOptionsStats();
$tab['ticket'] = Ticket::getTypeName(2);
$tab[141]['table'] = 'glpi_problems_tickets';
$tab[141]['field'] = 'count';
$tab[141]['name'] = __('Number of tickets');
$tab[141]['forcegroupby'] = true;
$tab[141]['usehaving'] = true;
$tab[141]['datatype'] = 'number';
$tab[141]['massiveaction'] = false;
$tab[141]['joinparams'] = array('jointype' => 'child');
return $tab;
}
/**
* Show problems for a ticket
*
* @param $ticket Ticket object
**/
static function showForTicket(Ticket $ticket)
{
global $DB, $CFG_GLPI;
$ID = $ticket->getField('id');
if (!Session::haveRight("show_all_problem", 1) || !$ticket->can($ID, 'r')) {
// if (!$ticket->can($ID,'r')) {
return false;
}
$canedit = $ticket->can($ID, 'w');
$rand = mt_rand();
$query = "SELECT DISTINCT `glpi_problems_tickets`.`id` AS linkID,\n `glpi_problems`.*\n FROM `glpi_problems_tickets`\n LEFT JOIN `glpi_problems`\n ON (`glpi_problems_tickets`.`problems_id` = `glpi_problems`.`id`)\n WHERE `glpi_problems_tickets`.`tickets_id` = '{$ID}'\n ORDER BY `glpi_problems`.`name`";
$result = $DB->query($query);
$problems = array();
$used = array();
if ($numrows = $DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$problems[$data['id']] = $data;
$used[$data['id']] = $data['id'];
}
}
if ($canedit) {
echo "<div class='firstbloc'>";
echo "<form name='problemticket_form{$rand}' id='problemticket_form{$rand}' method='post'\n action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='3'>" . __('Add a problem') . "</th></tr>";
echo "<tr class='tab_bg_2'><td>";
echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
$condition = "`glpi_problems`.`status` NOT IN ('" . implode("', '", array_merge(Problem::getSolvedStatusArray(), Problem::getClosedStatusArray())) . "')";
Problem::dropdown(array('used' => $used, 'entity' => $ticket->getEntityID(), 'condition' => $condition));
echo "</td><td class='center'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
echo "</td><td>";
echo "<a href='" . Toolbox::getItemTypeFormURL('Problem') . "?tickets_id={$ID}'>";
_e('Create a problem from this ticket');
echo "</a>";
echo "</td></tr></table>";
Html::closeForm();
echo "</div>";
}
echo "<div class='spaced'>";
if ($canedit && $numrows) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = array('num_displayed' => $numrows);
Html::showMassiveActions(__CLASS__, $massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
echo "<tr><th colspan='11'>" . Problem::getTypeName($numrows) . "</th>";
echo "</tr>";
if ($numrows) {
Problem::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
Session::initNavigateListItems('Problem', sprintf(__('%1$s = %2$s'), Ticket::getTypeName(1), $ticket->fields["name"]));
$i = 0;
foreach ($problems as $data) {
Session::addToNavigateListItems('Problem', $data["id"]);
Problem::showShort($data['id'], Search::HTML_OUTPUT, $i, $data['linkID']);
$i++;
}
}
echo "</table>";
if ($canedit && $numrows) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions(__CLASS__, $massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
// IRMA, Information Resource-Management and Administration
// Christian Bauer
/** @file
* @brief
*/
include '../inc/includes.php';
if (empty($_POST["_type"]) || $_POST["_type"] != "Helpdesk" || !$CFG_GLPI["use_anonymous_helpdesk"]) {
Session::checkRight("ticket", CREATE);
}
$track = new Ticket();
// Security check
if (empty($_POST) || count($_POST) == 0) {
Html::redirect($CFG_GLPI["root_doc"] . "/front/helpdesk.public.php");
}
if (isset($_POST["_type"]) && $_POST["_type"] == "Helpdesk") {
Html::nullHeader(Ticket::getTypeName(Session::getPluralNumber()));
} else {
if ($_POST["_from_helpdesk"]) {
Html::helpHeader(__('Simplified interface'), '', $_SESSION["glpiname"]);
} else {
Html::header(__('Simplified interface'), '', $_SESSION["glpiname"], "helpdesk", "tracking");
}
}
if (isset($_POST["my_items"]) && !empty($_POST["my_items"])) {
$splitter = explode("_", $_POST["my_items"]);
if (count($splitter) == 2) {
$_POST["itemtype"] = $splitter[0];
$_POST["items_id"] = $splitter[1];
}
}
if (!isset($_POST["itemtype"]) || empty($_POST["items_id"]) && $_POST["itemtype"] != 0) {
function getSearchOptions()
{
$tab = array();
$tab += $this->getSearchOptionsMain();
$tab[63]['table'] = 'glpi_items_problems';
$tab[63]['field'] = 'id';
$tab[63]['name'] = _x('quantity', 'Number of items');
$tab[63]['forcegroupby'] = true;
$tab[63]['usehaving'] = true;
$tab[63]['datatype'] = 'count';
$tab[63]['massiveaction'] = false;
$tab[63]['joinparams'] = array('jointype' => 'child');
$tab[13]['table'] = 'glpi_items_problems';
$tab[13]['field'] = 'items_id';
$tab[13]['name'] = _n('Associated element', 'Associated elements', Session::getPluralNumber());
$tab[13]['datatype'] = 'specific';
$tab[13]['comments'] = true;
$tab[13]['nosort'] = true;
$tab[13]['nosearch'] = true;
$tab[13]['additionalfields'] = array('itemtype');
$tab[13]['joinparams'] = array('jointype' => 'child');
$tab[13]['forcegroupby'] = true;
$tab[13]['massiveaction'] = false;
$tab[131]['table'] = 'glpi_items_problems';
$tab[131]['field'] = 'itemtype';
$tab[131]['name'] = _n('Associated item type', 'Associated item types', Session::getPluralNumber());
$tab[131]['datatype'] = 'itemtypename';
$tab[131]['itemtype_list'] = 'ticket_types';
$tab[131]['nosort'] = true;
$tab[131]['additionalfields'] = array('itemtype');
$tab[131]['joinparams'] = array('jointype' => 'child');
$tab[131]['forcegroupby'] = true;
$tab[131]['massiveaction'] = false;
$tab += $this->getSearchOptionsActors();
$tab['analysis'] = __('Analysis');
$tab[60]['table'] = $this->getTable();
$tab[60]['field'] = 'impactcontent';
$tab[60]['name'] = __('Impacts');
$tab[60]['massiveaction'] = false;
$tab[60]['datatype'] = 'text';
$tab[61]['table'] = $this->getTable();
$tab[61]['field'] = 'causecontent';
$tab[61]['name'] = __('Causes');
$tab[61]['massiveaction'] = false;
$tab[61]['datatype'] = 'text';
$tab[62]['table'] = $this->getTable();
$tab[62]['field'] = 'symptomcontent';
$tab[62]['name'] = __('Symptoms');
$tab[62]['massiveaction'] = false;
$tab[62]['datatype'] = 'text';
$tab += Notepad::getSearchOptionsToAdd();
$tab += ProblemTask::getSearchOptionsToAdd();
$tab += $this->getSearchOptionsSolution();
$tab += $this->getSearchOptionsStats();
$tab += ProblemCost::getSearchOptionsToAdd();
$tab['ticket'] = Ticket::getTypeName(Session::getPluralNumber());
$tab[141]['table'] = 'glpi_problems_tickets';
$tab[141]['field'] = 'id';
$tab[141]['name'] = _x('quantity', 'Number of tickets');
$tab[141]['forcegroupby'] = true;
$tab[141]['usehaving'] = true;
$tab[141]['datatype'] = 'count';
$tab[141]['massiveaction'] = false;
$tab[141]['joinparams'] = array('jointype' => 'child');
return $tab;
}
/**
* Print the ticket costs
*
* @param $ticket Ticket object
* @param $withtemplate boolean Template or basic item (default '')
*
* @return Nothing (call to classes members)
**/
static function showForTicket(Ticket $ticket, $withtemplate = '')
{
global $DB, $CFG_GLPI;
$ID = $ticket->fields['id'];
if (!$ticket->getFromDB($ID) || !$ticket->can($ID, "r") || !Session::haveRight('ticketcost', 'r')) {
return false;
}
$canedit = Session::haveRight('ticketcost', 'w');
echo "<div class='center'>";
$query = "SELECT *\n FROM `glpi_ticketcosts`\n WHERE `tickets_id` = '{$ID}'\n ORDER BY `begin_date`";
$rand = mt_rand();
if ($canedit) {
echo "<div id='viewcost" . $ID . "_{$rand}'></div>\n";
echo "<script type='text/javascript' >\n";
echo "function viewAddCost" . $ID . "_{$rand}() {\n";
$params = array('type' => __CLASS__, 'parenttype' => 'Ticket', 'tickets_id' => $ID, 'id' => -1);
Ajax::updateItemJsCode("viewcost" . $ID . "_{$rand}", $CFG_GLPI["root_doc"] . "/ajax/viewsubitem.php", $params);
echo "};";
echo "</script>\n";
echo "<div class='center firstbloc'>" . "<a class='vsubmit' href='javascript:viewAddCost" . $ID . "_{$rand}();'>";
echo __('Add a new cost') . "</a></div>\n";
}
if ($result = $DB->query($query)) {
echo "<table class='tab_cadre_fixehov'>";
echo "<tr><th colspan='7'>" . self::getTypeName($DB->numrows($result)) . "</th>";
echo "<th>" . __('Ticket duration') . "</th>";
echo "<th>" . CommonITILObject::getActionTime($ticket->fields['actiontime']) . "</th>";
echo "</tr>";
if ($DB->numrows($result)) {
echo "<tr><th>" . __('Name') . "</th>";
echo "<th>" . __('Begin date') . "</th>";
echo "<th>" . __('End date') . "</th>";
echo "<th>" . __('Budget') . "</th>";
echo "<th>" . __('Duration') . "</th>";
echo "<th>" . __('Time cost') . "</th>";
echo "<th>" . __('Fixed cost') . "</th>";
echo "<th>" . __('Material cost') . "</th>";
echo "<th>" . __('Total cost') . "</th>";
echo "</tr>";
Session::initNavigateListItems(__CLASS__, sprintf(__('%1$s = %2$s'), Ticket::getTypeName(1), $ticket->getName()));
$total = 0;
$total_time = 0;
$total_costtime = 0;
$total_fixed = 0;
$total_material = 0;
while ($data = $DB->fetch_assoc($result)) {
echo "<tr class='tab_bg_2' " . ($canedit ? "style='cursor:pointer' onClick=\"viewEditCost" . $data['tickets_id'] . "_" . $data['id'] . "_{$rand}();\"" : '') . ">";
$name = empty($data['name']) ? sprintf(__('%1$s (%2$s)'), $data['name'], $data['id']) : $data['name'];
echo "<td>";
printf(__('%1$s %2$s'), $name, Html::showToolTip($data['comment'], array('display' => false)));
if ($canedit) {
echo "\n<script type='text/javascript' >\n";
echo "function viewEditCost" . $data['tickets_id'] . "_" . $data["id"] . "_{$rand}() {\n";
$params = array('type' => __CLASS__, 'parenttype' => 'Ticket', 'tickets_id' => $data["tickets_id"], 'id' => $data["id"]);
Ajax::updateItemJsCode("viewcost" . $ID . "_{$rand}", $CFG_GLPI["root_doc"] . "/ajax/viewsubitem.php", $params);
echo "};";
echo "</script>\n";
}
echo "</td>";
echo "<td>" . Html::convDate($data['begin_date']) . "</td>";
echo "<td>" . Html::convDate($data['end_date']) . "</td>";
echo "<td>" . Dropdown::getDropdownName('glpi_budgets', $data['budgets_id']) . "</td>";
echo "<td>" . CommonITILObject::getActionTime($data['actiontime']) . "</td>";
$total_time += $data['actiontime'];
echo "<td class='numeric'>" . Html::formatNumber($data['cost_time']) . "</td>";
$total_costtime += $data['actiontime'] * $data['cost_time'] / HOUR_TIMESTAMP;
echo "<td class='numeric'>" . Html::formatNumber($data['cost_fixed']) . "</td>";
$total_fixed += $data['cost_fixed'];
echo "<td class='numeric'>" . Html::formatNumber($data['cost_material']) . "</td>";
$total_material += $data['cost_material'];
$cost = self::computeTotalCost($data['actiontime'], $data['cost_time'], $data['cost_fixed'], $data['cost_material']);
echo "<td class='numeric'>" . Html::formatNumber($cost) . "</td>";
$total += $cost;
echo "</tr>";
Session::addToNavigateListItems(__CLASS__, $data['id']);
}
echo "<tr class='b'><td colspan='4' class='right'>" . __('Total') . '</td>';
echo "<td>" . CommonITILObject::getActionTime($total_time) . "</td>";
echo "<td class='numeric'>" . Html::formatNumber($total_costtime) . "</td>";
echo "<td class='numeric'>" . Html::formatNumber($total_fixed) . '</td>';
echo "<td class='numeric'>" . Html::formatNumber($total_material) . '</td>';
echo "<td class='numeric'>" . Html::formatNumber($total) . '</td></tr>';
} else {
echo "<tr><th colspan='9'>" . __('No item found') . "</th></tr>";
}
echo "</table>";
}
echo "</div><br>";
}
// IRMA, Information Resource-Management and Administration
// Christian Bauer
/** @file
* @brief
*/
include '../inc/includes.php';
if (empty($_POST["_type"]) || $_POST["_type"] != "Helpdesk" || !$CFG_GLPI["use_anonymous_helpdesk"]) {
Session::checkRight("create_ticket", "1");
}
$track = new Ticket();
// Security check
if (empty($_POST) || count($_POST) == 0) {
Html::redirect($CFG_GLPI["root_doc"] . "/front/helpdesk.public.php");
}
if (isset($_POST["_type"]) && $_POST["_type"] == "Helpdesk") {
Html::nullHeader(Ticket::getTypeName(2));
} else {
if ($_POST["_from_helpdesk"]) {
Html::helpHeader(__('Simplified interface'), '', $_SESSION["glpiname"]);
} else {
Html::header(__('Simplified interface'), '', $_SESSION["glpiname"], "maintain", "tracking");
}
}
if (isset($_POST["_my_items"]) && !empty($_POST["_my_items"])) {
$splitter = explode("_", $_POST["_my_items"]);
if (count($splitter) == 2) {
$_POST["itemtype"] = $splitter[0];
$_POST["items_id"] = $splitter[1];
}
}
if (!isset($_POST["itemtype"]) || empty($_POST["items_id"]) && $_POST["itemtype"] != 0) {
/**
* Show changes for a ticket
*
* @param $ticket Ticket object
**/
static function showForTicket(Ticket $ticket)
{
global $DB, $CFG_GLPI;
$ID = $ticket->getField('id');
if (!$ticket->can($ID, 'r')) {
return false;
}
$canedit = $ticket->can($ID, 'w');
$rand = mt_rand();
echo Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
$query = "SELECT DISTINCT `glpi_changes_tickets`.`id` AS linkID,\n `glpi_changes`.*\n FROM `glpi_changes_tickets`\n LEFT JOIN `glpi_changes`\n ON (`glpi_changes_tickets`.`changes_id` = `glpi_changes`.`id`)\n WHERE `glpi_changes_tickets`.`tickets_id` = '{$ID}'\n ORDER BY `glpi_changes`.`name`";
$result = $DB->query($query);
$changes = array();
$used = array();
if ($numrows = $DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$changes[$data['id']] = $data;
$used[$data['id']] = $data['id'];
}
}
if ($canedit) {
echo "<div class='firstbloc'>";
echo "<form name='changeproblem_form{$rand}' id='changeproblem_form{$rand}' method='post'\n action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='3'>" . __('Add a change') . "</th></tr>";
echo "<tr class='tab_bg_2'><td>";
echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
Change::dropdown(array('used' => $used, 'entity' => $ticket->getEntityID()));
echo "</td><td class='center'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
echo "</td><td>";
echo "<a href='" . Toolbox::getItemTypeFormURL('Change') . "?tickets_id={$ID}'>";
_e('Create a change from this ticket');
echo "</a>";
echo "</td></tr></table>";
Html::closeForm();
echo "</div>";
}
echo "<div class='spaced'>";
if ($canedit && $numrows) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = array('num_displayed' => $numrows);
Html::showMassiveActions(__CLASS__, $massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
echo "<tr>";
if ($canedit && $numrows) {
echo "<th width='10'>" . Html::getCheckAllAsCheckbox('mass' . __CLASS__ . $rand) . "</th>";
}
echo "<th>" . __('Title') . "</th>";
echo "</tr>";
$used = array();
if ($numrows) {
Session::initNavigateListItems('Change', sprintf(__('%1$s = %2$s'), Ticket::getTypeName(1), $ticket->fields["name"]));
foreach ($changes as $data) {
$used[$data['id']] = $data['id'];
Session::addToNavigateListItems('Change', $data["id"]);
echo "<tr class='tab_bg_1'>";
if ($canedit) {
echo "<td width='10'>";
Html::showMassiveActionCheckBox(__CLASS__, $data["linkID"]);
echo "</td>";
}
echo "<td><a href='" . Toolbox::getItemTypeFormURL('Change') . "?id=" . $data['id'] . "'>" . $data["name"] . "</a></td>";
echo "</tr>";
}
}
echo "</table>";
if ($canedit && $numrows) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions(__CLASS__, $massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
/**
* Display a Planning Item
*
* @param $val Array of the item to display
*
* @return Already planned information
**/
static function getAlreadyPlannedInformation($val)
{
global $CFG_GLPI;
$out = Ticket::getTypeName() . ' : ' . convDateTime($val["begin"]) . ' -> ' . convDateTime($val["end"]) . ' : ';
$out .= "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $val["tickets_id"] . "'>";
$out .= resume_text($val["name"], 80) . '</a>';
return $out;
}