case "Delete":
$f->freeze();
case "Add":
$db->query("select id from userinfo where UserName='******'");
$db->next_record();
$ContID = $db->f(0);
case "Edit":
echo "<font class=bigTextBold>{$cmd} Support Parts</font>\n";
$f->display();
break;
default:
$cmd = "Query";
$t = new SupportPartsTable();
$t->heading = 'on';
$t->add_extra = 'on';
$db = new DB_hotspot();
echo " <a href=\"" . $sess->self_url() . $sess->add_query(array("cmd" => "Add")) . "\">Add Support Parts</a> \n";
echo " <a href=\"" . $sess->url("/SupportTickets.php") . "\">Tickets</a> \n";
echo "<font class=bigTextBold>{$cmd} Support Parts</font>\n";
// These fields will be searchable and displayed in results.
// Format is "RealFieldName"=>"Field Name Formatted For Display",
$t->fields = array("ItemID", "ProductCode", "PartNo", "Description", "Quantity", "Price", "TicketNo");
$t->map_cols = array("ItemID" => "Item I D", "ProductCode" => "Product Code", "PartNo" => "Part No", "Description" => "Description", "Quantity" => "Quantity", "Price" => "Price", "TicketNo" => "Ticket No");
// When we hit this page the first time,
// there is no .
if (!isset($q)) {
$q = new SupportParts_Sql_Query();
// We make one
$q->conditions = 1;
// ... with a single condition (at first)
$q->translate = "on";
$db->f("Description"),
$Charge,
$sess->url("/SupportParts.php").$sess->add_query(array("cmd"=>"View","id"=>$db->f("id"))),
$sess->url("/SupportParts.php").$sess->add_query(array("cmd"=>"Edit","id"=>$db->f("id"))),
$sess->url("/SupportParts.php").$sess->add_query(array("cmd"=>"Delete","id"=>$db->f("id")))
);
}
printf("<tr><td colspan=2></td><td align=right>TOTAL CHARGE </td><td align=right>$%0.2f</td><td></td></tr>\n",$TotalCharge);
} */
break;
default:
$cmd = "Query";
$t = new MySupportTicketsTable();
$t->heading = 'on';
$t->add_extra = 'on';
$db = new DB_hotspot();
$db->query("select Mail from userinfo where UserName='******'");
if ($db->next_record()) {
$MyEmail = $db->f(0);
}
echo "<br><a href=\"" . $sess->url("/SupportTickets.php") . $sess->add_query(array("cmd" => "Add")) . "\">Create New Support Ticket</a> \n";
echo "<h1>Find Ticket</h1>";
extract($_REQUEST);
if ($SrchState == "Array") {
$SrchState = array();
}
if (!$assigned) {
# $assigned='me';
# if ($auth->auth["uname"]=='cams')
$assigned = 'anyone';
}
default:
$cmd = "Query";
$t = new SupportTicketsTable();
$t->heading = 'on';
$t->add_extra = 'on';
/* or set to base url of php file to link to, defaults to PHP_SELF */
$t->add_total = 'on';
/* add a grand total row to the bottom of the table on the numberic columns */
$t->add_insert = 'SupportTicketsform';
/* Add a blank row ontop of table allowing insert or search */
$t->add_insert_buttons = 'Search';
/* Control which buttons appear on the add_insert row eg: Add,Search */
/* See below - EditMode can also be turned on/off by user if section below uncommented */
#$t->edit = 'SupportTicketsform'; /* Allow rows to be editable with a save button that appears onchange */
#$t->ipe_table = 'SupportTickets'; /* Make in place editing changes immediate without a save button */
$db = new DB_hotspot();
echo "<a href=\"" . $sess->self_url() . $sess->add_query(array("cmd" => "Add")) . "\">Add Support Tickets</a>\n";
$SupportTickets_fields = array();
if (array_key_exists("SupportTickets_fields", $_REQUEST)) {
$SupportTickets_fields = $_REQUEST["SupportTickets_fields"];
}
if (empty($SupportTickets_fields)) {
$SupportTickets_fields = array_first_chunk($t->default, 7, 11);
$sess->register("SupportTickets_fields");
}
$t->fields = $SupportTickets_fields;
#$t->extra_html = array('fieldname'=>'extrahtml');
#$t->align = array('fieldname'=>'right', 'otherfield'=>'center');
echo "<a href=javascript:show('ColumnSelector')>Column Chooser</a>";
echo "<form id=ColumnSelector method='post' style=display:none>\n";
echo "<a href=javascript:hide('ColumnSelector')>Hide</a>";
function SupportEmail($TicketNo, $OldStatus = "")
{
global $UserName, $Name, $Company, $StreetAddress, $Town, $State, $PostCode, $CO, $OtherDetail;
global $Quantity, $ProductCode, $PartNo, $Description, $Price, $Duration, $Rate, $Details, $Email, $Comment, $ByContact;
global $HomePhone, $WorkPhone, $Mobile, $Status, $ShortDesc, $EngineerEmail, $Created, $EnteredBy, $SequenceNo;
global $AssignedTo, $ByUser;
if ($TicketNo < 1) {
return false;
}
$Level = 0;
$db = new DB_hotspot();
$stf = new SupportTicketsform();
$stf->find_values($TicketNo);
$mf = new userinfoform();
$mf->find_values(UserID($UserName));
$EngineerEmail = get_email($AssignedTo);
if ($OldStatus) {
$Status = $OldStatus . "->" . $Status;
}
$subj = "Ticket: {$TicketNo}, {$Status}, {$ShortDesc}";
$Msg = "Job for: <b>{$UserName}, {$Name}</b><br>\n";
if ($StreetAddress . $Town . $State . $PostCode) {
$Msg .= "at: <b>";
if ($StreetAddress) {
$Msg .= "{$StreetAddress}, ";
}
if ($Town) {
$Msg .= "{$Town}, ";
}
if ($State) {
$Msg .= "{$State}, ";
}
if ($PostCode) {
$Msg .= "{$PostCode}";
}
$Msg .= "</b><br>\n";
}
if (isset($HomePhone)) {
$Msg .= "HomePhone: <b>{$HomePhone}</b><br>\n";
}
if (isset($WorkPhone)) {
$Msg .= "WorkPhone: <b>{$WorkPhone}</b><br>\n";
}
if (isset($Mobile)) {
$Msg .= "Mob: <b>{$Mobile}</b><br>\n";
}
if (isset($Mail)) {
$Msg .= "Email: <b>{$Mail}</b><br>\n";
}
$Msg .= "------------------------------------------------------------<br>\n";
$Msg .= "Entered By: <b>{$EnteredBy}</b><br>\n";
$Msg .= "Date: <b>{$Created}</b><br>\n";
if (isset($Location)) {
$Msg .= "Location: <b>{$Location}</b><br>\n";
}
if (isset($RoomNo)) {
$Msg .= "Room No: <b>{$RoomNo}</b><br>\n";
}
if (isset($Severity)) {
$Msg .= "Severity: <b>{$Severity}</b><br>\n";
}
if ($Level > 0) {
$Msg .= "Level: <b>{$Level}</b><br>\n";
}
$Msg .= "Description: <b>{$ShortDesc}</b> {$OtherDetail}<br>\n";
$Msg .= "------------------------------------------------------------<br>\n";
/*
$db->query("select id from SupportParts where TicketNo='".$TicketNo."'");
$sp = new SupportPartsform;
while ($db->next_record()) {
$sp->find_values($db->f(0));
$Msg .= "Part: <b>$Quantity x $ProductCode, $PartNo, $Description @ $Price</b><br>\n";
}
$db->query("select id from SupportDetails where TicketNo='".$TicketNo."'");
$sd = new SupportDetailsform;
while ($db->next_record()) {
$sd->find_values($db->f(0));
$Msg .= "Work: <b>$Duration minutes @ $Rate /hour, $Details</b><br>\n";
}
*/
$db->query("select distinct FileName from SupportFiles where TicketNo='" . $TicketNo . "'");
while ($db->next_record()) {
$Msg .= "Attachment: http://os.{$CO}.com.au/files/{$TicketNo}/" . $db->f(0) . "<br>\n";
}
$db->query("select id from SupportComments where TicketNo='" . $TicketNo . "'");
$sc = new SupportCommentsform();
while ($db->next_record()) {
$sc->find_values($db->f(0));
$mf->find_values($ByContact);
$Msg .= "Comment by <b>{$ByUser}:</b> ";
$Msg .= str_replace('" src="/candy/', '" src="http://os.' . $CO . '.com.au/candy/', $Comment);
$Msg .= "<br>\n";
}
$url = "https://os.{$CO}.com.au/SupportTickets.php?cmd=View&id=" . $TicketNo;
$Msg .= "<a href='{$url}'>{$url}</a><br>\n";
$hdrs = "From: ticket+{$TicketNo}@{$CO}.net.au";
if ($EngineerEmail) {
$hdrs .= "\r\nTo: {$EngineerEmail}";
}
htmlMail("info@{$CO}.com.au", $subj, $Msg, $hdrs);
//, $text="", $name="", $type="Application/Octet-Stream", $data="", $name2="", $display2="")
echo "<pre>";
echo $hdrs;
echo $subj;
echo "\n";
echo $Msg;
echo "</pre>";
}
