private function getStatus(array $actions)
{
$errors = array();
$return = array('sessionParam' => \RightNow\Utils\Url::sessionParameter(), 'transaction' => array());
if ($contact = $actions['contact']) {
if (is_object($contact) && $contact->ID) {
$return['transaction']['contact'] = array('value' => $contact->ID);
if ($actions['contactCreated'] && $contact->Login !== null && !$this->cookiesEnabled()) {
$return['redirectOverride'] = '/app/error/error_id/7';
}
} else {
unset($return['transaction']);
$errors = $contact;
}
}
if (!$errors && ($incident = $actions['incident'])) {
if (is_object($incident) && $incident->ID) {
$return['transaction']['incident'] = Framework::isLoggedIn() ? array('key' => 'i_id', 'value' => $incident->ID) : array('key' => 'refno', 'value' => $incident->ReferenceNumber);
} else {
if (is_array($incident)) {
unset($return['transaction']);
if ($actions['incidentCreated']) {
// Smart Assistant results
$return['sa'] = $incident;
if ($actions['contactCreated'] && is_object($contact) && $contact->ID) {
// Generate a new token if SA results were returned and a new contact was created. A new token is needed
// because it's generated based off the contact ID of the logged-in user. When the first token was generated
// there wasn't a logged-in user, but during the first submit when SA results are returned, the user does become
// logged in (if a new contact was created). Therefore, during the second submit, the original token is no longer valid.
$return['newFormToken'] = Framework::createTokenWithExpiration(0);
}
} else {
$errors += $incident;
}
}
}
}
if (!$errors && ($asset = $actions['asset'])) {
if (is_object($asset) && $asset->ID) {
$return['transaction']['asset'] = array('value' => $asset->ID);
} else {
unset($return['transaction']);
$errors += $asset;
}
}
return $this->getResponseObject($return, 'is_array', $errors);
}
