/**
* Get Service Request by ID.
* If SR is cached, get from cache directly,
* otherwise, fetch SR from EBS by sending a cURL request.
* Save the SR in the in-process cache to avoid sending multiple requests to EBS.
* Save the SR in the session for incident creation usage.
* @param int $srID Service Request ID
* @return RNCPHP\RNObject Get SR result
*/
function getSRDetailByID($srID)
{
if ($srID === null) {
return $this->getResponseObject(null, null, 'Error occurs when getSRbyID :: invalid sr_id');
}
// check if the SR has been cached in the in-process cache
// If cached, save it in the session and return the SR
$cacheKey = 'sr_' . $srID;
$srDetail = \RightNow\Utils\Framework::checkCache($cacheKey);
if ($srDetail) {
return $this->getResponseObject($srDetail, 'is_array');
}
// if not cachaed, send request to EBS server to get the SR,
// and save in session and cache
$extObj = 'service_request_detail';
$extAction = 'read';
$requestParams = array('srID' => $srID);
$requestEntries = null;
$responseFields = array('INCIDENT_NUMBER', 'INCIDENT_ID', 'SUMMARY', 'INCIDENT_TYPE', 'INCIDENT_TYPE_ID', 'INCIDENT_STATUS', 'INCIDENT_STATUS_ID', 'INCIDENT_SEVERITY', 'INCIDENT_SEVERITY_ID', 'CREATION_DATE', 'OBJECT_VERSION_NUMBER', 'SR_OWNER_ID', 'CUSTOMER_TYPE', 'SERIAL_NUMBER', 'PRODUCT', 'CUSTOMER_ID', 'CUSTOMER_PRODUCT_ID', 'INVENTORY_ORG_ID', 'EXTATTRIBUTE13', 'EXTATTRIBUTE14', 'EXTATTRIBUTE15', 'CONTACT_PARTY_ID');
$errorFields = array('FAULTSTRING', 'X_MSG_DATA');
// send curl request
$getSRResult = $this->CI->model('custom/EbsApi')->sendSoapRequest($this->extConfigVerb, $extObj, $extAction, null, $this->contact, $requestParams, $requestEntries, $responseFields, $errorFields);
// check the result. if success, save SR in the in-process cache and the session
if ($getSRResult->error === null) {
\RightNow\Utils\Framework::setCache($cacheKey, $getSRResult->result, true);
$sessionKey = $cacheKey;
$this->CI->session->setSessionData(array($sessionKey => $getSRResult->result));
}
return $getSRResult;
}
/**
* Get Service Request by ID
* If SR is cached, get from cache directly,
* otherwise, fetch SR from Siebel by sending a curl request.
* Save the SR in the in-process cache to avoid send multiple requests to Siebel.
* Save the SR in the session for incident creation usage.
* @param int $srID Service Request ID
* @return RNCPHP\RNObject Get SR result
*/
function getSRDetailByID($srID)
{
if ($srID === null) {
return $this->getResponseObject(null, null, 'Error occurs when getSRbyID :: invalid sr_id');
}
// check if the SR has been cached in the in-process cache
// If cached, save it in the session and return the SR.
$cacheKey = 'sr_' . $srID;
$srDetail = \RightNow\Utils\Framework::checkCache($cacheKey);
if ($srDetail) {
return $this->getResponseObject($srDetail, 'is_array');
}
// if not cachaed, send request to Siebel server to get the SR,
// and save in the session and cache
$extObj = 'service_request_detail';
$extAction = 'read';
$requestParams = array('srID' => $srID);
$requestFieldData = array('Id', 'Created', 'Abstract', 'ContactId', 'CustomerProductId', 'DefaultStatus', 'Description', 'OwnedById', 'Owner', 'Product', 'ProductId', 'SRNumber', 'SRType', 'SerialNumber', 'Severity', 'Status', 'Type', 'IntegrationId');
$responseFields = $requestFieldData;
$errorFields = array('FAULTSTRING', 'X_MSG_DATA');
// send curl request
$getSRResult = $this->CI->model('custom/SiebelApi')->sendSoapRequest($this->extConfigVerb, $extObj, $extAction, null, $this->contact, $requestParams, $requestFieldData, $responseFields, $errorFields);
// check the result. if success, save SR in the in-process cache and the session
if ($getSRResult->error === null) {
\RightNow\Utils\Framework::setCache($cacheKey, $getSRResult->result, true);
$sessionKey = $cacheKey;
$this->CI->session->setSessionData(array($sessionKey => $getSRResult->result));
}
return $getSRResult;
}
