/** * Create new Incident in CP using the Service Request data * @return null */ private function createIncidentBasedOnSRForSiebel() { \RightNow\Libraries\AbuseDetection::check($this->input->post('f_tok')); $data = json_decode($this->input->post('form')); if (!$data) { header("HTTP/1.1 400 Bad Request"); // Pad the error message with spaces so IE will actually display it instead of a misleading, but pretty, error message. \RightNow\Utils\Framework::writeContentWithLengthAndExit(json_encode(\RightNow\Utils\Config::getMessage(END_REQS_BODY_REQUESTS_FORMATTED_MSG)) . str_repeat("\n", 512)); } // get srID from hidden Incident CustomField siebel_sr_id $srID = null; foreach ($data as $field) { if ($field->name === 'Incident.CustomFields.Accelerator.siebel_sr_id') { $srID = $field->value; break; } } if ($srID === null) { $this->log->error('srID is NULL', __METHOD__, array(null, $this->contact)); return; } // get SR from session by srID $sessionKey = 'sr_' . $srID; $srDetail = $this->session->getSessionData($sessionKey); if (!$srDetail) { $getSRResult = $this->model('custom/SiebelServiceRequest')->getSRDetailByID($srID); $srDetail = $getSRResult->result; } // set extra Incident fields used the value of SR $data[] = (object) array('name' => 'Incident.Subject', 'value' => $srDetail['ABSTRACT']); $data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.siebel_sr_num', 'value' => $srDetail['SRNUMBER']); $data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.siebel_serial_number', 'value' => $srDetail['SERIALNUMBER']); if ($srDetail['PRODUCTID']) { if ($rnProduct = $this->utility->getProductByPartNumber($srDetail['PRODUCTID'])) { $data[] = (object) array('name' => 'Incident.Product', 'value' => $rnProduct['ID']); } else { $data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.cp_siebel_product_validation', 'value' => "Service Request Product '{$srDetail['PRODUCT']}' can't be found in RightNow"); } } // create the Incident by calling the sendFrom function in CP core $incidentID = $this->input->post('i_id'); $smartAssistant = $this->input->post('smrt_asst'); echo $this->model('Field')->sendForm($data, intval($incidentID), $smartAssistant === 'true')->toJson(); }
private function verifyFormToken($tokenName = 'f_tok', $tokenSeed = 0) { if (!Framework::isValidSecurityToken($this->CI->input->post($tokenName), $tokenSeed)) { return $this->getResponseObject(array('redirectOverride' => '/app/error/error_id/5', 'sessionParam' => \RightNow\Utils\Url::sessionParameter()), 'is_array', Config::getMessage(FORM_SUBMISSION_TOKEN_MATCH_EXP_LBL)); } }
?> _<?php echo $this->data['js']['name']; ?> _LabelValidate" class="rn_Label"><?php printf($this->data['attrs']['label_validation'], $this->data['attrs']['label_input']); ?> <?php if ($this->data['attrs']['required']) { ?> <rn:block id="preValidateRequired"/> <span class="rn_Required"><?php echo \RightNow\Utils\Config::getMessage(1908); ?> </span><span class="rn_ScreenReaderOnly"> <?php echo \RightNow\Utils\Config::getMessage(7015); ?> </span> <rn:block id="postValidateRequired"/> <?php } ?> </label> <rn:block id="postValidateLabel"/> </div> <rn:block id="preValidateInput"/> <input type="<?php echo $this->data['inputType']; ?> " id="rn_<?php echo $this->instanceID;
<!DOCTYPE html> <html> <head> <meta charset="utf-8"/> <base href="<?php echo \RightNow\Utils\Url::getShortEufBaseUrl(false, '/'); ?> " /> <title><?php echo \RightNow\Utils\Config::getMessage(ANSWER_QUICK_PREVIEW_LBL); ?> </title> <link href="/euf/assets/themes/standard/site.css" rel="stylesheet" type="text/css" media="all" /> </head> <body> <div id="rn_Container"> <div id="rn_Header"></div> <div id="rn_Navigation"></div> <div id="rn_Body"> <div id="rn_MainColumn"> <div id="rn_PageTitle" class="rn_AnswerDetail"> <h1 id="rn_Summary"><?php echo $summary; ?> </h1> <div id="rn_AnswerInfo"></div> <?php echo $description; ?> </div> <div id="rn_PageContent" class="rn_AnswerDetail">
/** * Handle the request to create a new Incident in CP using SR data * @return null */ private function sendFormToCreateIncidentToLinkWithSRForEbs() { \RightNow\Libraries\AbuseDetection::check($this->input->post('f_tok')); $data = json_decode($this->input->post('form')); if (!$data) { header('HTTP/1.1 400 Bad Request'); // Pad the error message with spaces so IE will actually display it instead of a misleading, but pretty, error message. \RightNow\Utils\Framework::writeContentWithLengthAndExit(json_encode(\RightNow\Utils\Config::getMessage(END_REQS_BODY_REQUESTS_FORMATTED_MSG)) . str_repeat('\\n', 512)); } // get srID from the hidden Incident Custom Field 'ebs_sr_id' $srID = null; foreach ($data as $field) { if ($field->name === 'Incident.CustomFields.Accelerator.ebs_sr_id') { $srID = $field->value; break; } } if ($srID === null) { $this->log->error('ebs_sr_id is null', __METHOD__, array(null, $this->contact)); return; } // get SR from session by srID $sessionKey = 'sr_' . $srID; $srDetail = $this->session->getSessionData($sessionKey); if (!$srDetail) { $getSRResult = $this->model('custom/EbsServiceRequest')->getSRDetailByID($srID); if ($getSRResult->error) { $this->log->error("Unable to get SR#{$srID}", __METHOD__, array(null, $this->contact)); return null; } $srDetail = $getSRResult->result; } // set extra Incident fields used the value from SR $data[] = (object) array('name' => 'Incident.Subject', 'value' => $srDetail['SUMMARY']); $data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.ebs_sr_num', 'value' => $srDetail['INCIDENT_NUMBER']); $data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.ebs_serial_number', 'value' => $srDetail['SERIAL_NUMBER']); $data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.ebs_sr_owner_id', 'value' => $srDetail['SR_OWNER_ID']); if ($srDetail['PRODUCT']) { if ($rnProduct = $this->utility->getProductByPartNumber($srDetail['PRODUCT'])) { $data[] = (object) array('name' => 'Incident.Product', 'value' => $rnProduct['ID']); } else { $data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.cp_ebs_product_validation', 'value' => "Service Request Product '{$srDetail['PRODUCT']}' can't be found in RightNow"); } } // add SR request type $srTypeMapping = $this->model('custom/ExtIntegrationConfigVerb')->getExtRequestTypeMapping(); if ($srTypeMapping === null) { $this->log->error('Unable to get request type mapping from Config Verb', __METHOD__, array(null, $this->contact)); return; } $srRequestType = $srDetail['INCIDENT_TYPE_ID']; foreach ($srTypeMapping as $type) { if (intval($type['sr_type_id']) === intval($srRequestType)) { $data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.ebs_sr_request_type', 'value' => $type['inc_type_id']); break; } } // create the Incident in RNW $incidentID = $this->input->post('i_id'); $smartAssistant = $this->input->post('smrt_asst'); echo $this->model('Field')->sendForm($data, intval($incidentID), $smartAssistant === 'true')->toJson(); }
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html> <head> <title><?php echo \RightNow\Utils\Config::getMessage(POLLING_SURVEY_PREVIEW_LBL); ?> </title> <link rel="stylesheet" type="text/css" href="<?php echo \RightNow\Utils\Url::getYUICodePath('panel/assets/skins/sam/panel.css'); ?> " /> </head> <body class="yui-skin-sam yui3-skin-sam"> <br /> <!-- survey_id is a fake number, the controller will grab the real survey_id from $_REQUEST --> <rn:widget path="surveys/Polling" admin_console="true" survey_id="1234567"/> </body> </html>
echo $answer->Question; ?> </div> <div id="rn_PageContent" class="rn_AnswerDetail"> <div id="rn_AnswerText"> <p><?php echo $answer->Solution; ?> </p> </div> <div id="rn_FileAttach" class="rn_FileListDisplay"> <?php if (count($answer->FileAttachments) > 0) { ?> <span class="rn_DataLabel"> <?php echo \RightNow\Utils\Config::getMessage(FILE_ATTACHMENTS_LBL); ?> </span> <div class="rn_DataValue rn_FileList"> <ul> <?php foreach ($answer->FileAttachments as $attachment) { ?> <li> <a href="<?php echo $attachment->URL . '/' . $attachment->CreatedTime . \RightNow\Utils\Url::sessionParameter(); ?> " target="_blank"> <?php echo \RightNow\Utils\Framework::getIcon($attachment->FileName); ?>
<div style="border:1px solid #990000;padding-left:20px;margin:0 0 10px 0;"> <h4><?php echo ($CI = get_instance()) && $CI->rnow && is_int(A_PHP_ERROR_WAS_ENCOUNTERED_LBL) ? \RightNow\Utils\Config::getMessage(A_PHP_ERROR_WAS_ENCOUNTERED_LBL) : 'A PHP Error was encountered'; ?> </h4> <p>Severity: <?php echo $severity; ?> </p> <p>Message: <?php echo $message; ?> </p> <p>Filename: <?php echo $filepath; ?> </p> <p>Line Number: <?php echo $line; ?> </p> </div>
<html> <head> <title><?php echo function_exists('getMessage') ? \RightNow\Utils\Config::getMessage(ERROR_LBL) : 'Error'; ?> </title> <style type="text/css"> body { background-color: #fff; margin: 40px; font-family: Lucida Grande, Verdana, Sans-serif; font-size: .75em; color: #000; } #content { border: #999 1px solid; background-color: #fff; padding: 20px 20px 12px 20px; } h1 { font-weight: normal; font-size: .875em; color: #990000; margin: 0 0 4px 0; } </style> </head> <body>
public function create($productID, array $formData, $serialNumber) { if (!Framework::isValidID($productID)) { return $this->getResponseObject(null, null, Config::getMessage(INVALID_ID_SALES_PRODUCT_COLON_LBL)); } //$resultSet = Connect\ROQL::queryObject(sprintf("SELECT SalesProduct FROM SalesProduct WHERE ID = %d And Disabled != 1 And Attributes.IsServiceProduct = 1 And Attributes.HasSerialNumber != 1 And AdminVisibleInterfaces.ID = curInterface()", $productID))->next(); $resultSet = Connect\ROQL::queryObject(sprintf("SELECT SalesProduct FROM SalesProduct WHERE ID = %d And Disabled != 1 And Attributes.IsServiceProduct = 1 And AdminVisibleInterfaces.ID = curInterface()", $productID))->next(); if (!($salesProduct = $resultSet->next())) { return $this->getResponseObject(null, null, Config::getMessage(INVALID_ID_SALES_PRODUCT_COLON_LBL)); } $asset = $this->getBlank()->result; if ($contact = $this->getContact()) { $asset->Contact = $contact->ID; } else { return $this->getResponseObject(null, null, Config::getMessage(CONTACT_IS_NOT_LOGGED_IN_MSG)); } if ($asset->Contact->Organization) { $asset->Organization = $asset->Contact->Organization->ID; } $errors = $warnings = array(); foreach ($formData as $name => $field) { if (!\RightNow\Utils\Text::beginsWith($name, 'Asset')) { continue; } $fieldName = explode('.', $name); try { //Get the metadata about the field we're trying to set. In order to do that we have to //populate some of the sub-objects on the record. We don't want to touch the existing //record at all, so instead we'll just pass in a dummy instance. list(, $fieldMetaData) = ConnectUtil::getObjectField($fieldName, $this->getBlank()->result); } catch (\Exception $e) { $warnings[] = $e->getMessage(); continue; } if (\RightNow\Utils\Validation::validate($field, $name, $fieldMetaData, $errors)) { $field->value = ConnectUtil::castValue($field->value, $fieldMetaData); if ($setFieldError = $this->setFieldValue($asset, $name, $field->value)) { $errors[] = $setFieldError; } } } if ($productID !== null && ($setFieldError = $this->setFieldValue($asset, "Asset.Product", $productID))) { $errors[] = $setFieldError; } if ($serialNumber !== null && ($setFieldError = $this->setFieldValue($asset, "Asset.SerialNumber", $serialNumber))) { $errors[] = $setFieldError; } if ($errors) { return $this->getResponseObject(null, null, $errors); } try { $asset = parent::createObject($asset, SRC2_EU_ASSET); } catch (\Exception $e) { $asset = $e->getMessage(); } if (!is_object($asset)) { return $this->getResponseObject(null, null, $asset); } return $this->getResponseObject($asset, 'is_object', null, $warnings); }