/**
* Create new Incident in CP using the Service Request data
* @return null
*/
private function createIncidentBasedOnSRForSiebel()
{
\RightNow\Libraries\AbuseDetection::check($this->input->post('f_tok'));
$data = json_decode($this->input->post('form'));
if (!$data) {
header("HTTP/1.1 400 Bad Request");
// Pad the error message with spaces so IE will actually display it instead of a misleading, but pretty, error message.
\RightNow\Utils\Framework::writeContentWithLengthAndExit(json_encode(\RightNow\Utils\Config::getMessage(END_REQS_BODY_REQUESTS_FORMATTED_MSG)) . str_repeat("\n", 512));
}
// get srID from hidden Incident CustomField siebel_sr_id
$srID = null;
foreach ($data as $field) {
if ($field->name === 'Incident.CustomFields.Accelerator.siebel_sr_id') {
$srID = $field->value;
break;
}
}
if ($srID === null) {
$this->log->error('srID is NULL', __METHOD__, array(null, $this->contact));
return;
}
// get SR from session by srID
$sessionKey = 'sr_' . $srID;
$srDetail = $this->session->getSessionData($sessionKey);
if (!$srDetail) {
$getSRResult = $this->model('custom/SiebelServiceRequest')->getSRDetailByID($srID);
$srDetail = $getSRResult->result;
}
// set extra Incident fields used the value of SR
$data[] = (object) array('name' => 'Incident.Subject', 'value' => $srDetail['ABSTRACT']);
$data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.siebel_sr_num', 'value' => $srDetail['SRNUMBER']);
$data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.siebel_serial_number', 'value' => $srDetail['SERIALNUMBER']);
if ($srDetail['PRODUCTID']) {
if ($rnProduct = $this->utility->getProductByPartNumber($srDetail['PRODUCTID'])) {
$data[] = (object) array('name' => 'Incident.Product', 'value' => $rnProduct['ID']);
} else {
$data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.cp_siebel_product_validation', 'value' => "Service Request Product '{$srDetail['PRODUCT']}' can't be found in RightNow");
}
}
// create the Incident by calling the sendFrom function in CP core
$incidentID = $this->input->post('i_id');
$smartAssistant = $this->input->post('smrt_asst');
echo $this->model('Field')->sendForm($data, intval($incidentID), $smartAssistant === 'true')->toJson();
}
private function verifyFormToken($tokenName = 'f_tok', $tokenSeed = 0)
{
if (!Framework::isValidSecurityToken($this->CI->input->post($tokenName), $tokenSeed)) {
return $this->getResponseObject(array('redirectOverride' => '/app/error/error_id/5', 'sessionParam' => \RightNow\Utils\Url::sessionParameter()), 'is_array', Config::getMessage(FORM_SUBMISSION_TOKEN_MATCH_EXP_LBL));
}
}
?>
_<?php
echo $this->data['js']['name'];
?>
_LabelValidate" class="rn_Label"><?php
printf($this->data['attrs']['label_validation'], $this->data['attrs']['label_input']);
?>
<?php
if ($this->data['attrs']['required']) {
?>
<rn:block id="preValidateRequired"/>
<span class="rn_Required"><?php
echo \RightNow\Utils\Config::getMessage(1908);
?>
</span><span class="rn_ScreenReaderOnly"> <?php
echo \RightNow\Utils\Config::getMessage(7015);
?>
</span>
<rn:block id="postValidateRequired"/>
<?php
}
?>
</label>
<rn:block id="postValidateLabel"/>
</div>
<rn:block id="preValidateInput"/>
<input type="<?php
echo $this->data['inputType'];
?>
" id="rn_<?php
echo $this->instanceID;
<!DOCTYPE html>
<html>
<head>
<meta charset="utf-8"/>
<base href="<?php
echo \RightNow\Utils\Url::getShortEufBaseUrl(false, '/');
?>
" />
<title><?php
echo \RightNow\Utils\Config::getMessage(ANSWER_QUICK_PREVIEW_LBL);
?>
</title>
<link href="/euf/assets/themes/standard/site.css" rel="stylesheet" type="text/css" media="all" />
</head>
<body>
<div id="rn_Container">
<div id="rn_Header"></div>
<div id="rn_Navigation"></div>
<div id="rn_Body">
<div id="rn_MainColumn">
<div id="rn_PageTitle" class="rn_AnswerDetail">
<h1 id="rn_Summary"><?php
echo $summary;
?>
</h1>
<div id="rn_AnswerInfo"></div>
<?php
echo $description;
?>
</div>
<div id="rn_PageContent" class="rn_AnswerDetail">
/**
* Handle the request to create a new Incident in CP using SR data
* @return null
*/
private function sendFormToCreateIncidentToLinkWithSRForEbs()
{
\RightNow\Libraries\AbuseDetection::check($this->input->post('f_tok'));
$data = json_decode($this->input->post('form'));
if (!$data) {
header('HTTP/1.1 400 Bad Request');
// Pad the error message with spaces so IE will actually display it instead of a misleading, but pretty, error message.
\RightNow\Utils\Framework::writeContentWithLengthAndExit(json_encode(\RightNow\Utils\Config::getMessage(END_REQS_BODY_REQUESTS_FORMATTED_MSG)) . str_repeat('\\n', 512));
}
// get srID from the hidden Incident Custom Field 'ebs_sr_id'
$srID = null;
foreach ($data as $field) {
if ($field->name === 'Incident.CustomFields.Accelerator.ebs_sr_id') {
$srID = $field->value;
break;
}
}
if ($srID === null) {
$this->log->error('ebs_sr_id is null', __METHOD__, array(null, $this->contact));
return;
}
// get SR from session by srID
$sessionKey = 'sr_' . $srID;
$srDetail = $this->session->getSessionData($sessionKey);
if (!$srDetail) {
$getSRResult = $this->model('custom/EbsServiceRequest')->getSRDetailByID($srID);
if ($getSRResult->error) {
$this->log->error("Unable to get SR#{$srID}", __METHOD__, array(null, $this->contact));
return null;
}
$srDetail = $getSRResult->result;
}
// set extra Incident fields used the value from SR
$data[] = (object) array('name' => 'Incident.Subject', 'value' => $srDetail['SUMMARY']);
$data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.ebs_sr_num', 'value' => $srDetail['INCIDENT_NUMBER']);
$data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.ebs_serial_number', 'value' => $srDetail['SERIAL_NUMBER']);
$data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.ebs_sr_owner_id', 'value' => $srDetail['SR_OWNER_ID']);
if ($srDetail['PRODUCT']) {
if ($rnProduct = $this->utility->getProductByPartNumber($srDetail['PRODUCT'])) {
$data[] = (object) array('name' => 'Incident.Product', 'value' => $rnProduct['ID']);
} else {
$data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.cp_ebs_product_validation', 'value' => "Service Request Product '{$srDetail['PRODUCT']}' can't be found in RightNow");
}
}
// add SR request type
$srTypeMapping = $this->model('custom/ExtIntegrationConfigVerb')->getExtRequestTypeMapping();
if ($srTypeMapping === null) {
$this->log->error('Unable to get request type mapping from Config Verb', __METHOD__, array(null, $this->contact));
return;
}
$srRequestType = $srDetail['INCIDENT_TYPE_ID'];
foreach ($srTypeMapping as $type) {
if (intval($type['sr_type_id']) === intval($srRequestType)) {
$data[] = (object) array('name' => 'Incident.CustomFields.Accelerator.ebs_sr_request_type', 'value' => $type['inc_type_id']);
break;
}
}
// create the Incident in RNW
$incidentID = $this->input->post('i_id');
$smartAssistant = $this->input->post('smrt_asst');
echo $this->model('Field')->sendForm($data, intval($incidentID), $smartAssistant === 'true')->toJson();
}
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html>
<head>
<title><?php
echo \RightNow\Utils\Config::getMessage(POLLING_SURVEY_PREVIEW_LBL);
?>
</title>
<link rel="stylesheet" type="text/css" href="<?php
echo \RightNow\Utils\Url::getYUICodePath('panel/assets/skins/sam/panel.css');
?>
" />
</head>
<body class="yui-skin-sam yui3-skin-sam">
<br />
<!-- survey_id is a fake number, the controller will grab the real survey_id from $_REQUEST -->
<rn:widget path="surveys/Polling" admin_console="true" survey_id="1234567"/>
</body>
</html>
echo $answer->Question;
?>
</div>
<div id="rn_PageContent" class="rn_AnswerDetail">
<div id="rn_AnswerText">
<p><?php
echo $answer->Solution;
?>
</p>
</div>
<div id="rn_FileAttach" class="rn_FileListDisplay">
<?php
if (count($answer->FileAttachments) > 0) {
?>
<span class="rn_DataLabel"> <?php
echo \RightNow\Utils\Config::getMessage(FILE_ATTACHMENTS_LBL);
?>
</span>
<div class="rn_DataValue rn_FileList">
<ul>
<?php
foreach ($answer->FileAttachments as $attachment) {
?>
<li>
<a href="<?php
echo $attachment->URL . '/' . $attachment->CreatedTime . \RightNow\Utils\Url::sessionParameter();
?>
" target="_blank">
<?php
echo \RightNow\Utils\Framework::getIcon($attachment->FileName);
?>
<div style="border:1px solid #990000;padding-left:20px;margin:0 0 10px 0;"> <h4><?php echo ($CI = get_instance()) && $CI->rnow && is_int(A_PHP_ERROR_WAS_ENCOUNTERED_LBL) ? \RightNow\Utils\Config::getMessage(A_PHP_ERROR_WAS_ENCOUNTERED_LBL) : 'A PHP Error was encountered'; ?> </h4> <p>Severity: <?php echo $severity; ?> </p> <p>Message: <?php echo $message; ?> </p> <p>Filename: <?php echo $filepath; ?> </p> <p>Line Number: <?php echo $line; ?> </p> </div>
<html>
<head>
<title><?php
echo function_exists('getMessage') ? \RightNow\Utils\Config::getMessage(ERROR_LBL) : 'Error';
?>
</title>
<style type="text/css">
body {
background-color: #fff;
margin: 40px;
font-family: Lucida Grande, Verdana, Sans-serif;
font-size: .75em;
color: #000;
}
#content {
border: #999 1px solid;
background-color: #fff;
padding: 20px 20px 12px 20px;
}
h1 {
font-weight: normal;
font-size: .875em;
color: #990000;
margin: 0 0 4px 0;
}
</style>
</head>
<body>
public function create($productID, array $formData, $serialNumber)
{
if (!Framework::isValidID($productID)) {
return $this->getResponseObject(null, null, Config::getMessage(INVALID_ID_SALES_PRODUCT_COLON_LBL));
}
//$resultSet = Connect\ROQL::queryObject(sprintf("SELECT SalesProduct FROM SalesProduct WHERE ID = %d And Disabled != 1 And Attributes.IsServiceProduct = 1 And Attributes.HasSerialNumber != 1 And AdminVisibleInterfaces.ID = curInterface()", $productID))->next();
$resultSet = Connect\ROQL::queryObject(sprintf("SELECT SalesProduct FROM SalesProduct WHERE ID = %d And Disabled != 1 And Attributes.IsServiceProduct = 1 And AdminVisibleInterfaces.ID = curInterface()", $productID))->next();
if (!($salesProduct = $resultSet->next())) {
return $this->getResponseObject(null, null, Config::getMessage(INVALID_ID_SALES_PRODUCT_COLON_LBL));
}
$asset = $this->getBlank()->result;
if ($contact = $this->getContact()) {
$asset->Contact = $contact->ID;
} else {
return $this->getResponseObject(null, null, Config::getMessage(CONTACT_IS_NOT_LOGGED_IN_MSG));
}
if ($asset->Contact->Organization) {
$asset->Organization = $asset->Contact->Organization->ID;
}
$errors = $warnings = array();
foreach ($formData as $name => $field) {
if (!\RightNow\Utils\Text::beginsWith($name, 'Asset')) {
continue;
}
$fieldName = explode('.', $name);
try {
//Get the metadata about the field we're trying to set. In order to do that we have to
//populate some of the sub-objects on the record. We don't want to touch the existing
//record at all, so instead we'll just pass in a dummy instance.
list(, $fieldMetaData) = ConnectUtil::getObjectField($fieldName, $this->getBlank()->result);
} catch (\Exception $e) {
$warnings[] = $e->getMessage();
continue;
}
if (\RightNow\Utils\Validation::validate($field, $name, $fieldMetaData, $errors)) {
$field->value = ConnectUtil::castValue($field->value, $fieldMetaData);
if ($setFieldError = $this->setFieldValue($asset, $name, $field->value)) {
$errors[] = $setFieldError;
}
}
}
if ($productID !== null && ($setFieldError = $this->setFieldValue($asset, "Asset.Product", $productID))) {
$errors[] = $setFieldError;
}
if ($serialNumber !== null && ($setFieldError = $this->setFieldValue($asset, "Asset.SerialNumber", $serialNumber))) {
$errors[] = $setFieldError;
}
if ($errors) {
return $this->getResponseObject(null, null, $errors);
}
try {
$asset = parent::createObject($asset, SRC2_EU_ASSET);
} catch (\Exception $e) {
$asset = $e->getMessage();
}
if (!is_object($asset)) {
return $this->getResponseObject(null, null, $asset);
}
return $this->getResponseObject($asset, 'is_object', null, $warnings);
}
