public function viewpost()
{
$f3 = \Base::instance();
$this->_requireLogin();
$user = $f3->get('user');
$user_obj = $f3->get('user_obj');
$user_org_links = $f3->get('user_org_links');
$db = $f3->get('db.instance');
$ticketId = $f3->get('PARAMS.id');
$ticket = new Ticket();
$ticket->load($ticketId);
if ($ticket->loaded() and $ticket->memberId == $user['id']) {
$text = $f3->get('POST.text');
$text = $f3->clean($text);
if (strlen($text) > 10) {
// Add response and redirect
$ticketmsg = new TicketMessage();
$ticketmsg->ticketId = $ticket->id;
$ticketmsg->text = $text;
$ticketmsg->senderId = $user['id'];
$ticketmsg->sendTime = date("Y-m-d H:i:s");
$ticketmsg->save();
// Set ticket to active if closed
if ($ticket->status == 'closed') {
$ticket->status = 'active';
$ticket->save();
}
// Sending a mail to admins
$admins = \Helpers\User::getUsersRankedHigherThen(1);
$adminEmails = [];
foreach ($admins as $admin) {
$adminEmails[] = $admin['email'];
}
$f3->set('ticket_id', $ticket->id);
$f3->set('ticket_text', $text);
$f3->set('ticket_priority', $ticket->priority);
SendingAPI::send(['mailTo' => $adminEmails, 'mailSubject' => 'An answer has been made to a ticket', 'mailContents' => ['html' => \Template::instance()->render('mails/ticketAnswer.html'), 'text' => "An answer has been made to a ticket. \n\n" . "From: " . $user['name'] . "\n" . "Priority: " . $ticket->priority . "\n" . "URL: " . 'https://squarems.net/dashboard/admin/support/ticket/' . $ticket->id . "\n\n" . $text . "\n\n" . "You can unsubscribe in your user settings: 'Notifications'."]]);
$f3->reroute($f3->get('PATH'));
} else {
new Notification('Text must be at least 10 characters long.', 'danger', true);
$f3->reroute($f3->get('PATH') . '?content=' . urlencode($text));
}
} else {
$f3->set('target', 'support/unauthorized.html');
}
}
public function viewpost()
{
$f3 = \Base::instance();
$this->_requireLogin();
$this->_requireRank('support');
$user = $f3->get('user');
$user_obj = $f3->get('user_obj');
$user_org_links = $f3->get('user_org_links');
$db = $f3->get('db.instance');
$ticketId = $f3->get('PARAMS.id');
$ticket = new Ticket();
$ticket->load($ticketId);
if ($ticket->loaded()) {
if ($f3->get('GET.action') == 'changestatus') {
$status = $f3->get('POST.status');
if (!empty($status) and ctype_alpha($status)) {
$ticket->status = $status;
$ticket->save();
$f3->reroute($f3->get('PATH'));
}
}
$text = $f3->get('POST.text');
$text = $f3->clean($text);
if (strlen($text) > 10) {
// Add response and redirect
$ticketmsg = new TicketMessage();
$ticketmsg->ticketId = $ticket->id;
$ticketmsg->text = $text;
$ticketmsg->senderId = $user['id'];
$ticketmsg->sendTime = date("Y-m-d H:i:s");
$ticketmsg->save();
// Set ticket to active if closed
if ($ticket->status == 'closed') {
$ticket->status = 'active';
$ticket->save();
}
$f3->reroute($f3->get('PATH'));
} else {
new Notification('Text must be at least 10 characters long.', 'danger', true);
$f3->reroute($f3->get('PATH') . '?content=' . urlencode($text));
}
} else {
$f3->set('target', '404.html');
}
}
