public function view()
{
$f3 = \Base::instance();
$this->_requireLogin();
$this->_requireRank('support');
$user = $f3->get('user');
$user_obj = $f3->get('user_obj');
$user_org_links = $f3->get('user_org_links');
$db = $f3->get('db.instance');
$ticketId = $f3->get('PARAMS.id');
$ticket = new Ticket();
$ticket->load($ticketId);
if ($ticket->loaded()) {
if ($f3->exists('GET.action') and $f3->get('GET.action') == 'close') {
$ticket->status = 'closed';
$ticket->save();
$f3->reroute($f3->get('PATH'));
}
$f3->set('ticket', $ticket->cast());
// Load ticket messages
$result = $db->exec('SELECT * FROM support_tickets_msg WHERE ticketId = ? ORDER BY id DESC', $ticket->id);
foreach ($result as $id => $resp) {
if ($resp['senderId'] == $user['id']) {
// The sender is the actual user, no need to load
$result[$id]['sender'] = $user;
} else {
// Load the message senders information
$sender = new User();
$sender->load($resp['senderId']);
$result[$id]['sender'] = $sender->cast();
}
}
$f3->set('ticket_msg', $result);
$f3->set('target', 'dashboard/admin/support/view.html');
} else {
$f3->set('target', '404.html');
}
$this->_render('base.html');
}
