-------------------------------------------------------------------------- */ /** @file * @brief */ include '../inc/includes.php'; Session::checkLoginUser(); if (!isset($_GET["id"])) { $_GET["id"] = ""; } $validation = new Ticketvalidation(); $ticket = new Ticket(); $user = new User(); if (isset($_POST["add"])) { $validation->check(-1, 'w', $_POST); $validation->add($_POST); Event::log($validation->getField('tickets_id'), "ticket", 4, "tracking", sprintf(__('%s adds an approval'), $_SESSION["glpiname"])); Html::back(); } else { if (isset($_POST["update"])) { $validation->check($_POST['id'], 'w'); $validation->update($_POST); Event::log($validation->getField('tickets_id'), "ticket", 4, "tracking", sprintf(__('%s updates an approval'), $_SESSION["glpiname"])); Html::back(); } else { if (isset($_POST["delete"])) { $validation->check($_POST['id'], 'd'); $validation->delete($_POST); Event::log($validation->getField('tickets_id'), "ticket", 4, "tracking", sprintf(__('%s deletes an approval'), $_SESSION["glpiname"])); Html::back(); }
function post_addItem() { global $LANG, $CFG_GLPI; // Add document if needed $this->addFiles($this->fields['id']); if (isset($this->input["_followup"]) && is_array($this->input["_followup"]) && strlen($this->input["_followup"]['content']) > 0) { $fup = new TicketFollowup(); $type = "new"; if (isset($this->fields["status"]) && $this->fields["status"] == "solved") { $type = "solved"; } $toadd = array("type" => $type, "tickets_id" => $this->fields['id']); if (isset($this->input["_followup"]['content']) && strlen($this->input["_followup"]['content']) > 0) { $toadd["content"] = $this->input["_followup"]['content']; } if (isset($this->input["_followup"]['is_private'])) { $toadd["is_private"] = $this->input["_followup"]['is_private']; } $toadd['_no_notif'] = true; $fup->add($toadd); } if (isset($this->input["plan"]) || isset($this->input["_hour"]) && isset($this->input["_minute"]) && isset($this->input["realtime"]) && $this->input["realtime"] > 0) { $task = new TicketTask(); $type = "new"; if (isset($this->fields["status"]) && $this->fields["status"] == "solved") { $type = "solved"; } $toadd = array("type" => $type, "tickets_id" => $this->fields['id']); if (isset($this->input["_hour"])) { $toadd["hour"] = $this->input["_hour"]; } if (isset($this->input["_minute"])) { $toadd["minute"] = $this->input["_minute"]; } if (isset($this->input["plan"])) { $toadd["plan"] = $this->input["plan"]; } $toadd['_no_notif'] = true; $task->add($toadd); } $ticket_ticket = new Ticket_Ticket(); // From interface if (isset($this->input['_link'])) { $this->input['_link']['tickets_id_1'] = $this->fields['id']; if ($ticket_ticket->can(-1, 'w', $this->input['_link'])) { $ticket_ticket->add($this->input['_link']); } } // From mailcollector : do not check rights if (isset($this->input["_linkedto"])) { $input2['tickets_id_1'] = $this->fields['id']; $input2['tickets_id_2'] = $this->input["_linkedto"]; $input2['link'] = Ticket_Ticket::LINK_TO; $ticket_ticket->add($input2); } // Manage SLA Level : add actions if (isset($this->input["slas_id"]) && $this->input["slas_id"] > 0 && isset($this->input["slalevels_id"]) && $this->input["slalevels_id"] > 0) { $sla = new SLA(); if ($sla->getFromDB($this->input["slas_id"])) { // Add first level in working table if ($this->input["slalevels_id"] > 0) { $sla->addLevelToDo($this); } } } // Add user groups linked to tickets $ticket_user = new Ticket_User(); $group_ticket = new Group_Ticket(); if (isset($this->input["_users_id_requester"]) && ($this->input["_users_id_requester"] > 0 || isset($this->input["_users_id_requester_notif"]['alternative_email']) && !empty($this->input["_users_id_requester_notif"]['alternative_email']))) { $input2 = array('tickets_id' => $this->fields['id'], 'users_id' => $this->input["_users_id_requester"], 'type' => self::REQUESTER); if (isset($this->input["_users_id_requester_notif"])) { foreach ($this->input["_users_id_requester_notif"] as $key => $val) { $input2[$key] = $val; } } $ticket_user->add($input2); } if (isset($this->input["_users_id_observer"]) && ($this->input["_users_id_observer"] > 0 || isset($this->input["_users_id_observer_notif"]['alternative_email']) && !empty($this->input["_users_id_observer_notif"]['alternative_email']))) { $input2 = array('tickets_id' => $this->fields['id'], 'users_id' => $this->input["_users_id_observer"], 'type' => self::OBSERVER); if (isset($this->input["_users_id_observer_notif"])) { foreach ($this->input["_users_id_observer_notif"] as $key => $val) { $input2[$key] = $val; } } $ticket_user->add($input2); } if (isset($this->input["_users_id_assign"]) && $this->input["_users_id_assign"] > 0) { $input2 = array('tickets_id' => $this->fields['id'], 'users_id' => $this->input["_users_id_assign"], 'type' => self::ASSIGN); if (isset($this->input["_users_id_assign_notif"])) { foreach ($this->input["_users_id_assign_notif"] as $key => $val) { $input2[$key] = $val; } } $ticket_user->add($input2); } if (isset($this->input["_groups_id_requester"]) && $this->input["_groups_id_requester"] > 0) { $group_ticket->add(array('tickets_id' => $this->fields['id'], 'groups_id' => $this->input["_groups_id_requester"], 'type' => self::REQUESTER)); } if (isset($this->input["_groups_id_assign"]) && $this->input["_groups_id_assign"] > 0) { $group_ticket->add(array('tickets_id' => $this->fields['id'], 'groups_id' => $this->input["_groups_id_assign"], 'type' => self::ASSIGN)); } if (isset($this->input["_groups_id_observer"]) && $this->input["_groups_id_observer"] > 0) { $group_ticket->add(array('tickets_id' => $this->fields['id'], 'groups_id' => $this->input["_groups_id_observer"], 'type' => self::OBSERVER)); } // Additional actors : using default notification parameters // Observers : for mailcollector if (isset($this->input["_additional_observers"]) && is_array($this->input["_additional_observers"]) && count($this->input["_additional_observers"])) { $input2 = array('tickets_id' => $this->fields['id'], 'type' => self::OBSERVER); foreach ($this->input["_additional_observers"] as $tmp) { if (isset($tmp['users_id'])) { foreach ($tmp as $key => $val) { $input2[$key] = $val; } $ticket_user->add($input2); } } } if (isset($this->input["_additional_assigns"]) && is_array($this->input["_additional_assigns"]) && count($this->input["_additional_assigns"])) { $input2 = array('tickets_id' => $this->fields['id'], 'type' => self::ASSIGN); foreach ($this->input["_additional_assigns"] as $tmp) { if (isset($tmp['users_id'])) { foreach ($tmp as $key => $val) { $input2[$key] = $val; } $ticket_user->add($input2); } } } if (isset($this->input["_additional_requesters"]) && is_array($this->input["_additional_requesters"]) && count($this->input["_additional_requesters"])) { $input2 = array('tickets_id' => $this->fields['id'], 'type' => self::REQUESTER); foreach ($this->input["_additional_requesters"] as $tmp) { if (isset($tmp['users_id'])) { foreach ($tmp as $key => $val) { $input2[$key] = $val; } $ticket_user->add($input2); } } } //Action for send_validation rule if (isset($this->input["_add_validation"]) && $this->input["_add_validation"] > 0) { $validation = new Ticketvalidation(); $values['tickets_id'] = $this->fields['id']; $values['users_id_validate'] = $this->input["_add_validation"]; if ($validation->can(-1, 'w', $values)) { $validation->add($values); Event::log($this->fields['id'], "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . $LANG['log'][21]); } } // Processing Email if ($CFG_GLPI["use_mailing"]) { // Clean reload of the ticket $this->getFromDB($this->fields['id']); $type = "new"; if (isset($this->fields["status"]) && $this->fields["status"] == "solved") { $type = "solved"; } NotificationEvent::raiseEvent($type, $this); } if (isset($_SESSION['glpiis_ids_visible']) && !$_SESSION['glpiis_ids_visible']) { addMessageAfterRedirect($LANG['help'][18] . " (" . $LANG['job'][38] . " " . "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $this->fields['id'] . "'>" . $this->fields['id'] . "</a>)"); } }
$ticket['requesttypes_id'] = $predefined['requesttypes_id']; } // **********fin modif yt pour prendre en compte valeurs prédéfinies du gabarit**********; $user = new User(); $user->getFromDB(Session::getLoginUserID()); $ticket['users_id_recipient'] = $user->fields['id']; $ticket['users_id_lastupdater'] = $user->fields['id']; $ticket['type'] = $target_value['type']; $ticket['name'] = str_replace("'", "\\'", $ticket['name']); $track = new Ticket(); $ticketID = $track->add($ticket); if ($validation_exist) { for ($cpt_valid = 0; $cpt_valid < count($validationTab); $cpt_valid++) { $validationTab[$cpt_valid]['tickets_id'] = $ticketID; $validation = new Ticketvalidation(); $validation->add($validationTab[$cpt_valid]); } } $sections = new PluginFormcreatorSection(); $sections = $sections->find("plugin_formcreator_targets_id = '{$target_id}'"); foreach ($sections as $section_id => $section_value) { $questions = $helpdesk->getQuestionBySectionTypeFile($section_id); foreach ($questions as $question_id => $question_value) { $question_name = "question_" . $question_id; if (array_key_exists($question_name, $_FILES)) { if ($_FILES[$question_name]['error'] != 4) { $helpdesk->addFilesTickets($ticketID, $question_name, $ticket['entities_id']); } } } }