function post_addItem()
{
global $LANG, $CFG_GLPI;
// Add document if needed
$this->addFiles($this->fields['id']);
if (isset($this->input["_followup"]) && is_array($this->input["_followup"]) && strlen($this->input["_followup"]['content']) > 0) {
$fup = new TicketFollowup();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == "solved") {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id']);
if (isset($this->input["_followup"]['content']) && strlen($this->input["_followup"]['content']) > 0) {
$toadd["content"] = $this->input["_followup"]['content'];
}
if (isset($this->input["_followup"]['is_private'])) {
$toadd["is_private"] = $this->input["_followup"]['is_private'];
}
$toadd['_no_notif'] = true;
$fup->add($toadd);
}
if (isset($this->input["plan"]) || isset($this->input["_hour"]) && isset($this->input["_minute"]) && isset($this->input["realtime"]) && $this->input["realtime"] > 0) {
$task = new TicketTask();
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == "solved") {
$type = "solved";
}
$toadd = array("type" => $type, "tickets_id" => $this->fields['id']);
if (isset($this->input["_hour"])) {
$toadd["hour"] = $this->input["_hour"];
}
if (isset($this->input["_minute"])) {
$toadd["minute"] = $this->input["_minute"];
}
if (isset($this->input["plan"])) {
$toadd["plan"] = $this->input["plan"];
}
$toadd['_no_notif'] = true;
$task->add($toadd);
}
$ticket_ticket = new Ticket_Ticket();
// From interface
if (isset($this->input['_link'])) {
$this->input['_link']['tickets_id_1'] = $this->fields['id'];
if ($ticket_ticket->can(-1, 'w', $this->input['_link'])) {
$ticket_ticket->add($this->input['_link']);
}
}
// From mailcollector : do not check rights
if (isset($this->input["_linkedto"])) {
$input2['tickets_id_1'] = $this->fields['id'];
$input2['tickets_id_2'] = $this->input["_linkedto"];
$input2['link'] = Ticket_Ticket::LINK_TO;
$ticket_ticket->add($input2);
}
// Manage SLA Level : add actions
if (isset($this->input["slas_id"]) && $this->input["slas_id"] > 0 && isset($this->input["slalevels_id"]) && $this->input["slalevels_id"] > 0) {
$sla = new SLA();
if ($sla->getFromDB($this->input["slas_id"])) {
// Add first level in working table
if ($this->input["slalevels_id"] > 0) {
$sla->addLevelToDo($this);
}
}
}
// Add user groups linked to tickets
$ticket_user = new Ticket_User();
$group_ticket = new Group_Ticket();
if (isset($this->input["_users_id_requester"]) && ($this->input["_users_id_requester"] > 0 || isset($this->input["_users_id_requester_notif"]['alternative_email']) && !empty($this->input["_users_id_requester_notif"]['alternative_email']))) {
$input2 = array('tickets_id' => $this->fields['id'], 'users_id' => $this->input["_users_id_requester"], 'type' => self::REQUESTER);
if (isset($this->input["_users_id_requester_notif"])) {
foreach ($this->input["_users_id_requester_notif"] as $key => $val) {
$input2[$key] = $val;
}
}
$ticket_user->add($input2);
}
if (isset($this->input["_users_id_observer"]) && ($this->input["_users_id_observer"] > 0 || isset($this->input["_users_id_observer_notif"]['alternative_email']) && !empty($this->input["_users_id_observer_notif"]['alternative_email']))) {
$input2 = array('tickets_id' => $this->fields['id'], 'users_id' => $this->input["_users_id_observer"], 'type' => self::OBSERVER);
if (isset($this->input["_users_id_observer_notif"])) {
foreach ($this->input["_users_id_observer_notif"] as $key => $val) {
$input2[$key] = $val;
}
}
$ticket_user->add($input2);
}
if (isset($this->input["_users_id_assign"]) && $this->input["_users_id_assign"] > 0) {
$input2 = array('tickets_id' => $this->fields['id'], 'users_id' => $this->input["_users_id_assign"], 'type' => self::ASSIGN);
if (isset($this->input["_users_id_assign_notif"])) {
foreach ($this->input["_users_id_assign_notif"] as $key => $val) {
$input2[$key] = $val;
}
}
$ticket_user->add($input2);
}
if (isset($this->input["_groups_id_requester"]) && $this->input["_groups_id_requester"] > 0) {
$group_ticket->add(array('tickets_id' => $this->fields['id'], 'groups_id' => $this->input["_groups_id_requester"], 'type' => self::REQUESTER));
}
if (isset($this->input["_groups_id_assign"]) && $this->input["_groups_id_assign"] > 0) {
$group_ticket->add(array('tickets_id' => $this->fields['id'], 'groups_id' => $this->input["_groups_id_assign"], 'type' => self::ASSIGN));
}
if (isset($this->input["_groups_id_observer"]) && $this->input["_groups_id_observer"] > 0) {
$group_ticket->add(array('tickets_id' => $this->fields['id'], 'groups_id' => $this->input["_groups_id_observer"], 'type' => self::OBSERVER));
}
// Additional actors : using default notification parameters
// Observers : for mailcollector
if (isset($this->input["_additional_observers"]) && is_array($this->input["_additional_observers"]) && count($this->input["_additional_observers"])) {
$input2 = array('tickets_id' => $this->fields['id'], 'type' => self::OBSERVER);
foreach ($this->input["_additional_observers"] as $tmp) {
if (isset($tmp['users_id'])) {
foreach ($tmp as $key => $val) {
$input2[$key] = $val;
}
$ticket_user->add($input2);
}
}
}
if (isset($this->input["_additional_assigns"]) && is_array($this->input["_additional_assigns"]) && count($this->input["_additional_assigns"])) {
$input2 = array('tickets_id' => $this->fields['id'], 'type' => self::ASSIGN);
foreach ($this->input["_additional_assigns"] as $tmp) {
if (isset($tmp['users_id'])) {
foreach ($tmp as $key => $val) {
$input2[$key] = $val;
}
$ticket_user->add($input2);
}
}
}
if (isset($this->input["_additional_requesters"]) && is_array($this->input["_additional_requesters"]) && count($this->input["_additional_requesters"])) {
$input2 = array('tickets_id' => $this->fields['id'], 'type' => self::REQUESTER);
foreach ($this->input["_additional_requesters"] as $tmp) {
if (isset($tmp['users_id'])) {
foreach ($tmp as $key => $val) {
$input2[$key] = $val;
}
$ticket_user->add($input2);
}
}
}
//Action for send_validation rule
if (isset($this->input["_add_validation"]) && $this->input["_add_validation"] > 0) {
$validation = new Ticketvalidation();
$values['tickets_id'] = $this->fields['id'];
$values['users_id_validate'] = $this->input["_add_validation"];
if ($validation->can(-1, 'w', $values)) {
$validation->add($values);
Event::log($this->fields['id'], "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
}
}
// Processing Email
if ($CFG_GLPI["use_mailing"]) {
// Clean reload of the ticket
$this->getFromDB($this->fields['id']);
$type = "new";
if (isset($this->fields["status"]) && $this->fields["status"] == "solved") {
$type = "solved";
}
NotificationEvent::raiseEvent($type, $this);
}
if (isset($_SESSION['glpiis_ids_visible']) && !$_SESSION['glpiis_ids_visible']) {
addMessageAfterRedirect($LANG['help'][18] . " (" . $LANG['job'][38] . " " . "<a href='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php?id=" . $this->fields['id'] . "'>" . $this->fields['id'] . "</a>)");
}
}
$_POST['load_kb_sol'] = 0;
}
$ticket->showSolutionForm($_POST['load_kb_sol']);
if ($ticket->canApprove()) {
$fup = new TicketFollowup();
$fup->showApprobationForm($ticket);
}
break;
case 5:
Document::showAssociated($ticket);
break;
case 6:
Log::showForItem($ticket);
break;
case 7:
$validation = new Ticketvalidation();
$validation->showSummary($ticket);
break;
case 8:
$ticket->showStats();
break;
case 10:
// affichage uniquement si enquete déclenchée et status clos
$satisfaction = new TicketSatisfaction();
if ($ticket->fields['status'] == 'closed' && $satisfaction->getFromDB($_POST["id"])) {
$satisfaction->showSatisfactionForm($ticket);
} else {
echo "<p class='center b'>" . $LANG['satisfaction'][2] . "</p>";
}
break;
default:
You should have received a copy of the GNU General Public License
along with GLPI; if not, write to the Free Software Foundation, Inc.,
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
--------------------------------------------------------------------------
*/
// ----------------------------------------------------------------------
// Original Author of file:
// Purpose of file:
// ----------------------------------------------------------------------
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
checkLoginUser();
if (!isset($_GET["id"])) {
$_GET["id"] = "";
}
$validation = new Ticketvalidation();
$ticket = new Ticket();
$user = new User();
if (isset($_POST["add"])) {
$validation->check(-1, 'w', $_POST);
$validation->add($_POST);
Event::log($validation->getField('tickets_id'), "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
glpi_header($_SERVER['HTTP_REFERER']);
} else {
if (isset($_POST["update"])) {
$validation->check($_POST['id'], 'w');
$validation->update($_POST);
Event::log($validation->getField('tickets_id'), "ticket", 4, "tracking", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
glpi_header($_SERVER['HTTP_REFERER']);
} else {
if (isset($_POST["delete"])) {
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkLoginUser();
if (!isset($_GET["id"])) {
$_GET["id"] = "";
}
$validation = new Ticketvalidation();
$ticket = new Ticket();
$user = new User();
if (isset($_POST["add"])) {
$validation->check(-1, 'w', $_POST);
$validation->add($_POST);
Event::log($validation->getField('tickets_id'), "ticket", 4, "tracking", sprintf(__('%s adds an approval'), $_SESSION["glpiname"]));
Html::back();
} else {
if (isset($_POST["update"])) {
$validation->check($_POST['id'], 'w');
$validation->update($_POST);
Event::log($validation->getField('tickets_id'), "ticket", 4, "tracking", sprintf(__('%s updates an approval'), $_SESSION["glpiname"]));
Html::back();
} else {
if (isset($_POST["delete"])) {
if (isset($predefined['requesttypes_id'])) {
$ticket['requesttypes_id'] = $predefined['requesttypes_id'];
}
// **********fin modif yt pour prendre en compte valeurs prédéfinies du gabarit**********;
$user = new User();
$user->getFromDB(Session::getLoginUserID());
$ticket['users_id_recipient'] = $user->fields['id'];
$ticket['users_id_lastupdater'] = $user->fields['id'];
$ticket['type'] = $target_value['type'];
$ticket['name'] = str_replace("'", "\\'", $ticket['name']);
$track = new Ticket();
$ticketID = $track->add($ticket);
if ($validation_exist) {
for ($cpt_valid = 0; $cpt_valid < count($validationTab); $cpt_valid++) {
$validationTab[$cpt_valid]['tickets_id'] = $ticketID;
$validation = new Ticketvalidation();
$validation->add($validationTab[$cpt_valid]);
}
}
$sections = new PluginFormcreatorSection();
$sections = $sections->find("plugin_formcreator_targets_id = '{$target_id}'");
foreach ($sections as $section_id => $section_value) {
$questions = $helpdesk->getQuestionBySectionTypeFile($section_id);
foreach ($questions as $question_id => $question_value) {
$question_name = "question_" . $question_id;
if (array_key_exists($question_name, $_FILES)) {
if ($_FILES[$question_name]['error'] != 4) {
$helpdesk->addFilesTickets($ticketID, $question_name, $ticket['entities_id']);
}
}
}
