/** * Method used to get the information about a specific message * from a given mailbox. * * @access public * @param resource $mbox The mailbox * @param array $info The support email account information * @param integer $num The index of the message * @return array The message information */ function getEmailInfo($mbox, $info, $num) { Auth::createFakeCookie(APP_SYSTEM_USER_ID); // check if the current message was already seen if ($info['ema_get_only_new']) { list($overview) = @imap_fetch_overview($mbox, $num); if ($overview->seen || $overview->deleted || $overview->answered) { return false; } } $email = @imap_headerinfo($mbox, $num); $body = imap_body($mbox, $num); $headers = imap_fetchheader($mbox, $num); $message = $headers . $body; // check for mysterious blank messages if (empty($message)) { return ''; } $message_id = Mail_API::getMessageID($headers, $body); if (!Support::exists($message_id) && !Note::exists($message_id)) { $structure = Mime_Helper::decode($message, true, true); $message_body = Mime_Helper::getMessageBody(&$structure); if (Mime_Helper::hasAttachments($message)) { $has_attachments = 1; } else { $has_attachments = 0; } // we can't trust the in-reply-to from the imap c-client, so let's // try to manually parse that value from the full headers $reference_msg_id = Mail_API::getReferenceMessageID($headers); // route emails if neccassary if ($info['ema_use_routing'] == 1) { $setup = Setup::load(); if (@$setup['email_routing']['status'] == 'enabled') { $prefix = $setup['email_routing']['address_prefix']; // escape plus signs so '*****@*****.**' becomes a valid routing address $prefix = str_replace('+', '\\+', $prefix); $mail_domain = $setup['email_routing']['address_host']; $mail_domain_alias = @$setup['email_routing']['host_alias']; if (!empty($mail_domain_alias)) { $mail_domain = "[" . $mail_domain . "|" . $mail_domain_alias . "]"; } if (empty($prefix)) { return false; } if (empty($mail_domain)) { return false; } if (preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $email->toaddress, $matches)) { $return = Routing::route_emails($message); if ($return == true) { Support::deleteMessage($info, $mbox, $num); } return $return; } } if (@$setup['note_routing']['status'] == 'enabled') { $prefix = $setup['note_routing']['address_prefix']; // escape plus signs so '*****@*****.**' becomes a valid routing address $prefix = str_replace('+', '\\+', $prefix); $mail_domain = $setup['note_routing']['address_host']; if (empty($prefix)) { return false; } if (empty($mail_domain)) { return false; } if (preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $email->toaddress, $matches)) { $return = Routing::route_notes($message); if ($return == true) { Support::deleteMessage($info, $mbox, $num); } return $return; } } if (@$setup['draft_routing']['status'] == 'enabled') { $prefix = $setup['draft_routing']['address_prefix']; // escape plus signs so '*****@*****.**' becomes a valid routing address $prefix = str_replace('+', '\\+', $prefix); $mail_domain = $setup['draft_routing']['address_host']; if (empty($prefix)) { return false; } if (empty($mail_domain)) { return false; } if (preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $email->toaddress, $matches)) { $return = Routing::route_drafts($message); if ($return == true) { Support::deleteMessage($info, $mbox, $num); } return $return; } } return false; } $sender_email = Mail_API::getEmailAddress($email->fromaddress); $t = array('ema_id' => $info['ema_id'], 'message_id' => $message_id, 'date' => @Date_API::getDateGMTByTS($email->udate), 'from' => @$email->fromaddress, 'to' => @$email->toaddress, 'cc' => @$email->ccaddress, 'subject' => @$email->subject, 'body' => @$message_body, 'full_email' => @$message, 'has_attachment' => $has_attachments, 'headers' => @$structure->headers); $should_create_array = Support::createIssueFromEmail($info, $headers, $message_body, $t['date'], @$email->fromaddress, @$email->subject); $should_create_issue = $should_create_array['should_create_issue']; $associate_email = $should_create_array['associate_email']; if (!empty($should_create_array['issue_id'])) { $t['issue_id'] = $should_create_array['issue_id']; // figure out if we should change to a different email account $iss_prj_id = Issue::getProjectID($t['issue_id']); if ($info['ema_prj_id'] != $iss_prj_id) { $new_ema_id = Email_Account::getEmailAccount($iss_prj_id); if (!empty($new_ema_id)) { $t['ema_id'] = $new_ema_id; } } } if (!empty($should_create_array['customer_id'])) { $t['customer_id'] = $should_create_array['customer_id']; } if (empty($t['issue_id'])) { $t['issue_id'] = 0; } else { $prj_id = Issue::getProjectID($t['issue_id']); Auth::createFakeCookie(APP_SYSTEM_USER_ID, $prj_id); } if ($should_create_array['type'] == 'note') { // assume that this is not a valid note $res = -1; if ($t['issue_id'] != 0) { // check if this is valid user $usr_id = User::getUserIDByEmail($sender_email); if (!empty($usr_id)) { $role_id = User::getRoleByUser($usr_id, $prj_id); if ($role_id > User::getRoleID("Customer")) { // actually a valid user so insert the note Auth::createFakeCookie($usr_id, $prj_id); $users = Project::getUserEmailAssocList($prj_id, 'active', User::getRoleID('Customer')); $user_emails = array_map('strtolower', array_values($users)); $users = array_flip($users); $addresses = array(); $to_addresses = Mail_API::getEmailAddresses(@$structure->headers['to']); if (count($to_addresses)) { $addresses = $to_addresses; } $cc_addresses = Mail_API::getEmailAddresses(@$structure->headers['cc']); if (count($cc_addresses)) { $addresses = array_merge($addresses, $cc_addresses); } $cc_users = array(); foreach ($addresses as $email) { if (in_array(strtolower($email), $user_emails)) { $cc_users[] = $users[$email]; } } $GLOBALS['HTTP_POST_VARS'] = array('title' => Mail_API::removeExcessRe($t['subject']), 'note' => $t['body'], 'note_cc' => $cc_users, 'add_extra_recipients' => 'yes', 'message_id' => $t['message_id'], 'parent_id' => $should_create_array['parent_id']); $res = Note::insert($usr_id, $t['issue_id']); } } } } else { // check if we need to block this email if ($should_create_issue == true || !Support::blockEmailIfNeeded($t)) { if (!empty($t['issue_id'])) { list($t['full_email'], $t['headers']) = Mail_API::rewriteThreadingHeaders($t['issue_id'], $t['full_email'], $t['headers'], 'email'); } $res = Support::insertEmail($t, $structure, $sup_id); if ($res != -1) { // only extract the attachments from the email if we are associating the email to an issue if (!empty($t['issue_id'])) { Support::extractAttachments($t['issue_id'], $t['full_email']); // notifications about new emails are always external $internal_only = false; $assignee_only = false; // special case when emails are bounced back, so we don't want a notification to customers about those if (Notification::isBounceMessage($sender_email)) { // broadcast this email only to the assignees for this issue $internal_only = true; $assignee_only = true; } Notification::notifyNewEmail(Auth::getUserID(), $t['issue_id'], $t, $internal_only, $assignee_only, '', $sup_id); // try to get usr_id of sender, if not, use system account $usr_id = User::getUserIDByEmail(Mail_API::getEmailAddress($structure->headers['from'])); if (!$usr_id) { $usr_id = APP_SYSTEM_USER_ID; } // mark this issue as updated if (!empty($t['customer_id']) && $t['customer_id'] != 'NULL') { Issue::markAsUpdated($t['issue_id'], 'customer action'); } else { if (!empty($usr_id) && User::getRoleByUser($usr_id, $prj_id) > User::getRoleID('Customer')) { Issue::markAsUpdated($t['issue_id'], 'staff response'); } else { Issue::markAsUpdated($t['issue_id'], 'user response'); } } // log routed email History::add($t['issue_id'], $usr_id, History::getTypeID('email_routed'), "Email routed from " . $structure->headers['from']); } } } else { $res = 1; } } if ($res > 0) { // need to delete the message from the server? if (!$info['ema_leave_copy']) { @imap_delete($mbox, $num); } else { // mark the message as already read @imap_setflag_full($mbox, $num, "\\Seen"); } } return true; } else { return false; } }
/** * Routes a note to the correct issue * * @param string $full_message The full note */ function route_notes($full_message) { global $HTTP_POST_VARS; // save the full message for logging purposes Note::saveRoutedNote($full_message); if (preg_match("/^(boundary=).*/m", $full_message)) { $pattern = "/(Content-Type: multipart\\/)(.+); ?\r?\n(boundary=)(.*)\$/im"; $replacement = '$1$2; $3$4'; $full_message = preg_replace($pattern, $replacement, $full_message); } list($headers, ) = Mime_Helper::splitHeaderBody($full_message); // need some validation here if (empty($full_message)) { return array(66, "Error: The email message was empty.\n"); } // // DON'T EDIT ANYTHING BELOW THIS LINE // // remove the reply-to: header if (preg_match("/^(reply-to:).*/im", $full_message)) { $full_message = preg_replace("/^(reply-to:).*\n/im", '', $full_message, 1); } // check if the email routing interface is even supposed to be enabled $setup = Setup::load(); if (@$setup['note_routing']['status'] != 'enabled') { return array(78, "Error: The internal note routing interface is disabled.\n"); } $prefix = $setup['note_routing']['address_prefix']; // escape plus signs so '*****@*****.**' becomes a valid routing address $prefix = str_replace('+', '\\+', $prefix); $mail_domain = quotemeta($setup['note_routing']['address_host']); if (empty($prefix)) { return array(78, "Error: Please configure the email address prefix.\n"); } if (empty($mail_domain)) { return array(78, "Error: Please configure the email address domain.\n"); } $structure = Mime_Helper::decode($full_message, true, true); // find which issue ID this email refers to @preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $structure->headers['to'], $matches); @($issue_id = $matches[1]); // validation is always a good idea if (empty($issue_id)) { // we need to try the Cc header as well @preg_match("/{$prefix}(\\d*)@{$mail_domain}/i", $structure->headers['cc'], $matches); if (!empty($matches[1])) { $issue_id = $matches[1]; } else { return array(65, "Error: The routed note had no associated Eventum issue ID or had an invalid recipient address.\n"); } } $prj_id = Issue::getProjectID($issue_id); // check if the sender is allowed in this issue' project and if it is an internal user $users = Project::getUserEmailAssocList($prj_id, 'active', User::getRoleID('Customer')); $sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from'])); $user_emails = array_map('strtolower', array_values($users)); if (!in_array($sender_email, $user_emails)) { return array(77, "Error: The sender of this email is not allowed in the project associated with issue #{$issue_id}.\n"); } Auth::createFakeCookie(User::getUserIDByEmail($sender_email), $prj_id); // parse the Cc: list, if any, and add these internal users to the issue notification list $users = array_flip($users); $addresses = array(); $to_addresses = Mail_API::getEmailAddresses(@$structure->headers['to']); if (count($to_addresses)) { $addresses = $to_addresses; } $cc_addresses = Mail_API::getEmailAddresses(@$structure->headers['cc']); if (count($cc_addresses)) { $addresses = array_merge($addresses, $cc_addresses); } $cc_users = array(); foreach ($addresses as $email) { if (in_array(strtolower($email), $user_emails)) { $cc_users[] = $users[$email]; } } $body = Mime_Helper::getMessageBody($structure); $reference_msg_id = Mail_API::getReferenceMessageID($headers); if (!empty($reference_msg_id)) { $parent_id = Note::getIDByMessageID($reference_msg_id); } else { $parent_id = false; } // insert the new note and send notification about it $HTTP_POST_VARS = array('title' => @$structure->headers['subject'], 'note' => $body, 'note_cc' => $cc_users, 'add_extra_recipients' => 'yes', 'message_id' => @$structure->headers['message-id'], 'parent_id' => $parent_id); // add the full email to the note if there are any attachments // this is needed because the front end code will display attachment links if (Mime_Helper::hasAttachments($full_message)) { $HTTP_POST_VARS['blocked_msg'] = $full_message; } $res = Note::insert(Auth::getUserID(), $issue_id, false, false); // need to handle attachments coming from notes as well if ($res != -1) { Support::extractAttachments($issue_id, $full_message, true, $res); } History::add($issue_id, Auth::getUserID(), History::getTypeID('note_routed'), "Note routed from " . $structure->headers['from']); return true; }