static function showHelpdeskOptions(Entity $entity)
{
global $LANG, $CFG_GLPI;
$ID = $entity->getField('id');
if (!$entity->can($ID, 'r') || !haveRight('entity_helpdesk', 'r')) {
return false;
}
$canedit = haveRight('entity_helpdesk', 'w') && haveAccessToEntity($ID);
// Get data
$entdata = new EntityData();
if (!$entdata->getFromDB($ID)) {
$entdata->getEmpty();
}
echo "<div class='spaced'>";
if ($canedit) {
echo "<form method='post' name=form action='" . getItemTypeFormURL(__CLASS__) . "'>";
}
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'><td colspan='2'>" . $LANG['buttons'][15] . " : </td>";
echo "<td colspan='2'>";
$options = array('value' => $entdata->fields["calendars_id"], 'emptylabel' => $LANG['common'][102]);
if ($ID == 0) {
$options['emptylabel'] = $LANG['sla'][10];
}
Dropdown::show('Calendar', $options);
if ($entdata->fields["calendars_id"] == 0) {
$calendar = new Calendar();
if ($calendar->getFromDB(self::getUsedConfig('calendars_id', $ID))) {
echo " - " . $calendar->getLink();
}
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td colspan='2'>" . $LANG['entity'][28] . " : </td>";
echo "<td colspan='2'>";
$toadd = array();
if ($ID != 0) {
$toadd = array(0 => $LANG['common'][102]);
}
Ticket::dropdownType('tickettype', $entdata->fields["tickettype"], $toadd);
if ($entdata->fields["calendars_id"] == 0) {
$calendar = new Calendar();
if ($calendar->getFromDB(self::getUsedConfig('calendars_id', $ID))) {
echo " - " . $calendar->getLink();
}
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td colspan='2'>" . $LANG['setup'][52] . " : </td>";
echo "<td colspan='2'>";
$autoassign = array(-1 => $LANG['setup'][731], NO_AUTO_ASSIGN => $LANG['choice'][0], AUTO_ASSIGN_HARDWARE_CATEGORY => $LANG['setup'][51], AUTO_ASSIGN_CATEGORY_HARDWARE => $LANG['setup'][50]);
Dropdown::showFromArray('auto_assign_mode', $autoassign, array('value' => $entdata->fields["auto_assign_mode"]));
echo "</td></tr>";
echo "<tr><th colspan='4'>" . $LANG['entity'][17] . "</th></tr>";
echo "<tr class='tab_bg_1'><td colspan='2'>" . $LANG['entity'][18] . " : </td>";
echo "<td colspan='2'>";
Dropdown::showInteger('autoclose_delay', $entdata->fields['autoclose_delay'], 0, 99, 1, array(-1 => $LANG['setup'][731], -10 => $LANG['setup'][307]));
/*
Alert::dropdownIntegerNever('autoclose_delay', $entdata->fields['autoclose_delay'],
array('max' => 99,
'inherit_global' => 1,
'never_value' => -10,));
*/
echo " " . $LANG['stats'][31] . "</td></tr>";
echo "<tr><th colspan='4'>" . $LANG['entity'][19] . "</th></tr>";
echo "<tr class='tab_bg_1'><td colspan='2'>" . $LANG['entity'][19] . " : </td>";
echo "<td colspan='2'>";
/// no inquest case = rate 0
$typeinquest = array(0 => $LANG['common'][102], 1 => $LANG['satisfaction'][9], 2 => $LANG['satisfaction'][10]);
// No inherit from parent for root entity
if ($entdata->fields['entities_id'] == 0) {
unset($typeinquest[0]);
if ($entdata->fields['inquest_config'] == 0) {
$entdata->fields['inquest_config'] = 1;
}
}
$rand = Dropdown::showFromArray('inquest_config', $typeinquest, $options = array('value' => $entdata->fields['inquest_config']));
echo "</td></tr>\n";
// Do not display for root entity in inherit case
if ($entdata->fields['inquest_config'] == 0 && $entdata->fields['entities_id'] != 0) {
$inquestconfig = self::getUsedConfig('inquest_config', $entdata->fields['entities_id']);
$inquestrate = self::getUsedConfig('inquest_config', $entdata->fields['entities_id'], 'inquest_rate');
echo "<tr><td colspan='4' class='green center'>" . $LANG['common'][102] . " : ";
if ($inquestrate == 0) {
echo $LANG['crontask'][31];
} else {
echo $typeinquest[$inquestconfig];
echo " - " . self::getUsedConfig('inquest_config', $entdata->fields['entities_id'], 'inquest_delay');
echo " " . $LANG['stats'][31] . " - ";
echo $inquestrate . "%";
if ($inquestconfig == 2) {
echo " - " . self::getUsedConfig('inquest_config', $entdata->fields['entities_id'], 'inquest_URL');
}
}
echo "</td></tr>\n";
}
echo "<tr class='tab_bg_1'><td colspan='4'>";
$_REQUEST = array('inquest_config' => $entdata->fields['inquest_config'], 'entities_id' => $ID);
$params = array('inquest_config' => '__VALUE__', 'entities_id' => $ID);
echo "<div id='inquestconfig'>";
include GLPI_ROOT . '/ajax/ticketsatisfaction.php';
echo "</div>\n";
echo "</td></tr>";
if ($canedit) {
echo "<tr>";
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='hidden' name='entities_id' value='{$ID}'>";
if ($entdata->fields["id"]) {
echo "<input type='hidden' name='id' value='" . $entdata->fields["id"] . "'>";
echo "<input type='submit' name='update' value=\"" . $LANG['buttons'][7] . "\"\n class='submit'>";
} else {
echo "<input type='submit' name='add' value=\"" . $LANG['buttons'][7] . "\" class='submit'>";
}
echo "</td></tr>";
echo "</table></form>";
} else {
echo "</table>";
}
echo "</div>";
ajaxUpdateItemOnSelectEvent("dropdown_inquest_config{$rand}", "inquestconfig", $CFG_GLPI["root_doc"] . "/ajax/ticketsatisfaction.php", $params);
}
