function executeActions($output, $params)
{
if (count($this->actions)) {
foreach ($this->actions as $action) {
switch ($action->fields["action_type"]) {
case "assign":
$output[$action->fields["field"]] = $action->fields["value"];
break;
case "regex_result":
//Assign entity using the regex's result
if ($action->fields["field"] == "_affect_entity_by_tag") {
//Get the TAG from the regex's results
if (isset($this->regex_results[0])) {
$res = RuleAction::getRegexResultById($action->fields["value"], $this->regex_results[0]);
} else {
$res = $action->fields["value"];
}
if ($res != null) {
//Get the entity associated with the TAG
$target_entity = EntityData::getEntityIDByTag($res);
if ($target_entity != '') {
$output["entities_id"] = $target_entity;
}
}
}
break;
}
}
}
return $output;
}
if (haveRight('own_ticket', 1) && haveRight('update_ticket', 1)) {
$users_id_requester = 0;
}
// Set default value...
$values = array('_users_id_requester' => $users_id_requester, '_users_id_requester_notif' => array('use_notification' => 1), '_groups_id_requester' => 0, '_users_id_assign' => 0, '_users_id_assign_notif' => array('use_notification' => 1), '_groups_id_assign' => 0, '_users_id_observer' => 0, '_users_id_observer_notif' => array('use_notification' => 1), '_groups_id_observer' => 0, 'suppliers_id_assign' => 0, 'name' => '', 'content' => '', 'ticketcategories_id' => 0, 'urgency' => 3, 'impact' => 3, 'priority' => Ticket::computePriority(3, 3), 'requesttypes_id' => $_SESSION["glpidefault_requesttypes_id"], 'hour' => 0, 'minute' => 0, 'date' => $_SESSION["glpi_currenttime"], 'entities_id' => $_SESSION["glpiactive_entity"], 'status' => 'new', 'followup' => array(), 'itemtype' => '', 'items_id' => 0, 'plan' => array(), 'global_validation' => 'none', 'due_date' => '', 'slas_id' => 0, '_add_validation' => 0, 'type' => -1);
// Restore saved value or override with page parameter
foreach ($values as $name => $value) {
if (isset($_REQUEST[$name])) {
$values[$name] = $_REQUEST[$name];
} else {
if (isset($_SESSION["helpdeskSaved"][$name])) {
$values[$name] = $_SESSION["helpdeskSaved"]["{$name}"];
}
}
}
// Clean text fields
$values['name'] = stripslashes($values['name']);
$values['content'] = cleanPostForTextArea($values['content']);
if (isset($_SESSION["helpdeskSaved"])) {
unset($_SESSION["helpdeskSaved"]);
}
if ($values['type'] <= 0) {
$values['type'] = EntityData::getUsedConfig('tickettype', $values['entities_id']);
}
$track->showForm(0, $values);
}
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
helpFooter();
} else {
commonFooter();
}
/**
* Display content of Tab
*
* @param $ID of the item
* @param $tab number of the tab
*
* @return true if handled (for class stack)
*/
function showTabContent($ID, $tab)
{
global $CFG_GLPI;
if (!$this->isNewID($ID)) {
switch ($tab) {
case -1:
// All
$this->showChildren($ID);
EntityData::showStandardOptions($this);
Profile_User::showForEntity($this);
$collection = new RuleRightCollection();
if ($collection->canList()) {
$ldaprule = new RuleRight();
$ldaprule->showAndAddRuleForm($this);
}
$collection = new RuleOcsCollection();
if ($collection->canList()) {
$ocsrule = new RuleOcs();
$ocsrule->showAndAddRuleForm($this);
}
$collection = new RuleMailCollectorCollection();
if ($collection->canList()) {
$mailcollector = new RuleMailCollector();
$mailcollector->showAndAddRuleForm($this);
}
Document::showAssociated($this);
EntityData::showNotificationOptions($this);
EntityData::showHelpdeskOptions($this);
EntityData::showInventoryOptions($this);
Plugin::displayAction($this, $tab);
break;
case 2:
EntityData::showStandardOptions($this);
break;
case 3:
Profile_User::showForEntity($this);
break;
case 4:
$collection = new RuleRightCollection();
if ($collection->canList()) {
$ldaprule = new RuleRight();
$ldaprule->showAndAddRuleForm($this);
}
$collection = new RuleOcsCollection();
if ($collection->canList()) {
$ocsrule = new RuleOcs();
$ocsrule->showAndAddRuleForm($this);
}
$collection = new RuleMailCollectorCollection();
if ($collection->canList()) {
$mailcollector = new RuleMailCollector();
$mailcollector->showAndAddRuleForm($this);
}
break;
case 5:
EntityData::showAdvancedOptions($this);
break;
case 6:
Document::showAssociated($this);
break;
case 7:
EntityData::showNotificationOptions($this);
break;
case 8:
EntityData::showHelpdeskOptions($this);
break;
case 9:
EntityData::showInventoryOptions($this);
break;
case 10:
showNotesForm(getItemTypeFormURL('EntityData'), 'EntityData', $_POST["id"]);
break;
default:
if (!Plugin::displayAction($this, $tab)) {
$this->showChildren($ID);
}
return false;
}
}
return false;
}
/**
* Recovery datas of current entity or parent entity
*
* @param $fieldref string name of the referent field to know if we look at parent entity
* @param $entities_id
* @param $fieldval string name of the field that we want value
**/
static function getUsedConfig($fieldref, $entities_id, $fieldval = '')
{
// for calendar
if (empty($fieldval)) {
$fieldval = $fieldref;
}
$entdata = new EntityData();
// Search in entity data of the current entity
if ($entdata->getFromDB($entities_id)) {
// Value is defined : use it
if (isset($entdata->fields[$fieldref]) && ($entdata->fields[$fieldref] > 0 || !is_numeric($entdata->fields[$fieldref]))) {
return $entdata->fields[$fieldval];
}
}
// Entity data not found or not defined : search in parent one
if ($entities_id > 0) {
$current = new Entity();
if ($current->getFromDB($entities_id)) {
return self::getUsedConfig($fieldref, $current->fields['entities_id'], $fieldval);
}
}
switch ($fieldval) {
case "tickettype":
// Default is Incident if not set
return Ticket::INCIDENT_TYPE;
}
return 0;
}
function executeActions($output, $params)
{
if (count($this->actions)) {
foreach ($this->actions as $action) {
switch ($action->fields["action_type"]) {
case "assign":
switch ($action->fields["field"]) {
default:
$output[$action->fields["field"]] = $action->fields["value"];
break;
case "_affect_entity_by_user_entity":
//3 cases :
//1 - rule contains a criteria like : Profil is XXXX
// -> in this case, profiles_id is stored in
// $this->criterias_results['PROFILES'] (one value possible)
//2- rule contains criteria "User has only one profile"
// -> in this case, profiles_id is stored in
// $this->criterias_results['PROFILES'] (one value possible) (same as 1)
//3 -> rule contains only one profile
$profile = 0;
//Case 2:
if (isset($this->criterias_results['ONE_PROFILE'])) {
$profile = $this->criterias_results['ONE_PROFILE'];
//Case 3
} else {
if (isset($this->criterias_results['UNIQUE_PROFILE'])) {
$profile = $this->criterias_results['UNIQUE_PROFILE'];
//Case 1
} else {
if (isset($this->criterias_results['PROFILES'])) {
$profile = $this->criterias_results['PROFILES'];
}
}
}
if ($profile) {
$entities = array();
if (isset($params['_users_id_requester'])) {
// Not set when testing
$entities = Profile_User::getEntitiesForProfileByUser($params['_users_id_requester'], $profile);
}
//Case 2 : check if there's only one profile for this user
if (isset($this->criterias_results['ONE_PROFILE']) && count($entities) == 1 || !isset($this->criterias_results['ONE_PROFILE'])) {
if (count($entities) == 1) {
//User has right on only one entity
$output['entities_id'] = array_pop($entities);
} else {
if (isset($this->criterias_results['UNIQUE_PROFILE'])) {
$output['entities_id'] = array_pop($entities);
} else {
//Rights on more than one entity : get the user's prefered entity
if (isset($params['_users_id_requester'])) {
// Not set when testing
$user = new User();
$user->getFromDB($params['_users_id_requester']);
//If an entity is defined in user's preferences, use this one
//else do not set the rule as matched
if (is_integer($user->getField('entities_id'))) {
$output['entities_id'] = $user->fields['entities_id'];
}
}
}
}
}
}
}
break;
case "regex_result":
foreach ($this->regex_results as $regex_result) {
$entity_found = -1;
$res = RuleAction::getRegexResultById($action->fields["value"], $regex_result);
if ($res != null) {
switch ($action->fields["field"]) {
case "_affect_entity_by_domain":
$entity_found = EntityData::getEntityIDByDomain($res);
break;
case "_affect_entity_by_tag":
$entity_found = EntityData::getEntityIDByTag($res);
break;
}
//If an entity was found
if ($entity_found > -1) {
$output['entities_id'] = $entity_found;
break;
}
}
}
// switch (field)
break;
}
}
}
return $output;
}
the Free Software Foundation; either version 2 of the License, or
(at your option) any later version.
GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI; if not, write to the Free Software Foundation, Inc.,
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
--------------------------------------------------------------------------
*/
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
$data = new EntityData();
if (isset($_POST["add"])) {
$data->check(-1, 'w', $_POST);
if ($data->add($_POST)) {
Event::log($_POST["entities_id"], "entity", 4, "setup", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
}
glpi_header($_SERVER['HTTP_REFERER']);
} else {
if (isset($_POST["update"])) {
$data->check($_POST["entities_id"], 'w');
if ($data->update($_POST)) {
Event::log($_POST["entities_id"], "entity", 4, "setup", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
}
glpi_header($_SERVER['HTTP_REFERER']);
}
}
function prepareInputForUpdate($input)
{
$infocom = new self();
$infocom->getFromDB($input['id']);
$entitydata = new EntityData();
$entitydata->getFromDB($infocom->fields['entities_id']);
if (isset($input['warranty_duration'])) {
$input['_warranty_duration'] = $this->fields['warranty_duration'];
}
//Check if one or more dates needs to be updated
foreach (self::getAutoManagemendDatesFields() as $key => $field) {
$result = EntityData::getUsedConfig($key, $infocom->fields['entities_id']);
//Only update date if it's empty in DB. Otherwise do nothing
if ($result > 0 && !isset($infocom->fields[$field])) {
self::autofillDates($input, $field, $result);
}
}
return $input;
}
private function groups($closed = true)
{
global $DB;
$DB->connect();
$a_storedate_temp = self::$storedate;
$a_states = getAllDatasFromTable('glpi_plugin_timelineticket_assigngroups', '', FALSE, 'id');
$this->assertEquals(3, count($a_states), 'Number of lines in assigngroup table of plugin');
$ticket = new Ticket();
$calendar = new Calendar();
$ticket->getFromDB(1);
$calendars_id = EntityData::getUsedConfig('calendars_id', $ticket->fields['entities_id']);
// * 07/
if ($calendars_id > 0 && $calendar->getFromDB($calendars_id)) {
$begin = $calendar->getActiveTimeBetween($ticket->fields['date'], $a_storedate_temp[3]);
} else {
// case 24/24 - 7/7
$begin = strtotime($a_storedate_temp[3]) - strtotime($ticket->fields['date']);
}
$a_ref = array('id' => '1', 'tickets_id' => '1', 'date' => $a_storedate_temp[3], 'groups_id' => '1', 'begin' => $begin, 'delay' => strtotime($a_storedate_temp[7]) - strtotime($a_storedate_temp[3]));
$this->assertEquals($a_ref, $a_states[1], '(07/) Group 1');
// * 14/
if ($calendars_id > 0 && $calendar->getFromDB($calendars_id)) {
$begin = $calendar->getActiveTimeBetween($ticket->fields['date'], $a_storedate_temp[9]);
} else {
// case 24/24 - 7/7
$begin = strtotime($a_storedate_temp[9]) - strtotime($ticket->fields['date']);
}
$a_ref = array('id' => '2', 'tickets_id' => '1', 'date' => $a_storedate_temp[9], 'groups_id' => '2', 'begin' => $begin, 'delay' => strtotime($a_storedate_temp[13]) - strtotime($a_storedate_temp[9]));
$this->assertEquals($a_ref, $a_states[2], '(14/) Group 2');
// * 20/
if ($calendars_id > 0 && $calendar->getFromDB($calendars_id)) {
$begin = $calendar->getActiveTimeBetween($ticket->fields['date'], $a_storedate_temp[13]);
} else {
// case 24/24 - 7/7
$begin = strtotime($a_storedate_temp[13]) - strtotime($ticket->fields['date']);
}
$a_ref = array('id' => '3', 'tickets_id' => '1', 'date' => $a_storedate_temp[13], 'groups_id' => '1', 'begin' => $begin, 'delay' => NULL);
$this->assertEquals($a_ref, $a_states[3], '(20/) Group 1');
}
/**
* form for satisfaction
*
* @param $ticket Object : the ticket
**/
function showSatisfactionForm($ticket)
{
global $LANG;
$tid = $ticket->fields['id'];
$options = array();
$options['colspan'] = 1;
// for external inquest => link
if ($this->fields["type"] == 2) {
$url = EntityData::generateLinkSatisfaction($ticket);
echo "<div class='center spaced'>" . "<a href='{$url}'>" . $LANG['satisfaction'][10] . "</a><br>({$url})</div>";
// for internal inquest => form
} else {
$this->showFormHeader($options);
// Set default satisfaction to 3 if not set
if (is_null($this->fields["satisfaction"])) {
$this->fields["satisfaction"] = 3;
}
echo "<tr class='tab_bg_2'>";
echo "<td>" . $LANG['satisfaction'][1] . " : </td>";
echo "<td>";
echo "<input type='hidden' name='tickets_id' value='{$tid}'>";
echo "<input type='hidden' id='satisfaction' name='satisfaction' value='" . $this->fields["satisfaction"] . "'>";
echo "<script type='text/javascript'>\n\n Ext.onReady(function() {\n var md = new Ext.form.StarRate({\n hiddenName: 'satisfaction',\n starConfig: {\n \tminValue: 0,\n \tmaxValue: 5,\n value:" . $this->fields["satisfaction"] . "\n },\n applyTo : 'satisfaction'\n });\n })\n </script>";
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td rowspan='1'>" . $LANG['common'][25] . " : </td>";
echo "<td rowspan='1' class='middle'>";
echo "<textarea cols='45' rows='7' name='comment' >" . $this->fields["comment"] . "</textarea>";
echo "</td></tr>\n";
if ($this->fields["date_answered"] > 0) {
echo "<tr class='tab_bg_2'>";
echo "<td colspan='2'>" . $LANG['satisfaction'][4] . " : ";
echo convDateTime($this->fields["date_answered"]) . "</td></tr>\n";
}
$options['candel'] = false;
$this->showFormButtons($options);
}
}
/**
* Get all data needed for template processing
**/
function getDatasForTemplate($event, $options = array())
{
global $LANG, $CFG_GLPI;
//----------- Ticket infos -------------- //
if ($event != 'alertnotclosed') {
$fields = array('ticket.title' => 'name', 'ticket.content' => 'content', 'ticket.description' => 'content', 'ticket.costfixed' => 'cost_fixed', 'ticket.costmaterial' => 'cost_material');
foreach ($fields as $tag => $table_field) {
$this->datas['##' . $tag . '##'] = $this->obj->getField($table_field);
}
$this->datas['##ticket.id##'] = sprintf("%07d", $this->obj->getField("id"));
$this->datas['##ticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id"));
$this->datas['##ticket.urlapprove##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_4");
$this->datas['##ticket.urlvalidation##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_7");
$this->datas['##ticket.entity##'] = Dropdown::getDropdownName('glpi_entities', $this->getEntity());
$events = $this->getAllEvents();
if ($event == 'validation' && isset($options['validation_status'])) {
$this->datas['##ticket.action##'] = $LANG['validation'][0] . ' - ' . TicketValidation::getStatus($options['validation_status']);
} else {
$this->datas['##ticket.action##'] = $events[$event];
}
$this->datas['##ticket.storestatus##'] = $this->obj->getField('status');
$this->datas['##ticket.status##'] = Ticket::getStatus($this->obj->getField('status'));
$this->datas['##ticket.globalvalidation##'] = TicketValidation::getStatus($this->obj->getField('global_validation'));
$this->datas['##ticket.type##'] = Ticket::getTicketTypeName($this->obj->getField('type'));
$this->datas['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $this->obj->getField('requesttypes_id'));
$this->datas['##ticket.urgency##'] = Ticket::getUrgencyName($this->obj->getField('urgency'));
$this->datas['##ticket.impact##'] = Ticket::getImpactName($this->obj->getField('impact'));
$this->datas['##ticket.priority##'] = Ticket::getPriorityName($this->obj->getField('priority'));
$this->datas['##ticket.time##'] = Ticket::getActionTime($this->obj->getField('actiontime'));
$this->datas['##ticket.costtime##'] = $this->obj->getField('cost_time');
$this->datas['##ticket.creationdate##'] = convDateTime($this->obj->getField('date'));
$this->datas['##ticket.closedate##'] = convDateTime($this->obj->getField('closedate'));
$this->datas['##ticket.solvedate##'] = convDateTime($this->obj->getField('solvedate'));
$this->datas['##ticket.duedate##'] = convDateTime($this->obj->getField('due_date'));
$entitydata = new EntityData();
$autoclose_value = $CFG_GLPI['autoclose_delay'];
if ($entitydata->getFromDB($this->getEntity())) {
$autoclose_value = $entitydata->getField('autoclose_delay');
// Set global config value
if ($autoclose_value == -1) {
$autoclose_value = $CFG_GLPI['autoclose_delay'];
}
}
if ($autoclose_value > 0) {
$this->datas['##ticket.autoclose##'] = $autoclose_value;
$this->datas['##lang.ticket.autoclosewarning##'] = $LANG['job'][54] . " " . $autoclose_value . " " . $LANG['stats'][31];
} else {
$this->datas['##ticket.autoclose##'] = $LANG['setup'][307];
$this->datas['##lang.ticket.autoclosewarning##'] = "";
}
if ($this->obj->getField('ticketcategories_id')) {
$this->datas['##ticket.category##'] = Dropdown::getDropdownName('glpi_ticketcategories', $this->obj->getField('ticketcategories_id'));
} else {
$this->datas['##ticket.category##'] = '';
}
if ($this->obj->getField('slas_id')) {
$this->datas['##ticket.sla##'] = Dropdown::getDropdownName('glpi_slas', $this->obj->getField('slas_id'));
} else {
$this->datas['##ticket.sla##'] = '';
}
if ($this->obj->countUsers(Ticket::REQUESTER)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::REQUESTER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
$tmp = array();
$tmp['##author.id##'] = $uid;
$tmp['##author.name##'] = $user_tmp->getName();
if ($user_tmp->getField('locations_id')) {
$tmp['##author.location##'] = Dropdown::getDropdownName('glpi_locations', $user_tmp->getField('locations_id'));
} else {
$tmp['##author.location##'] = '';
}
$tmp['##author.phone##'] = $user_tmp->getField('phone');
$tmp['##author.phone2##'] = $user_tmp->getField('phone2');
$this->datas['authors'][] = $tmp;
}
$this->datas['##ticket.authors##'] = implode(', ', $users);
} else {
$this->datas['##ticket.authors##'] = '';
}
if ($this->obj->getField('users_id_recipient')) {
$user_tmp = new User();
$user_tmp->getFromDB($this->obj->getField('users_id_recipient'));
$this->datas['##ticket.openbyuser##'] = $user_tmp->getName();
} else {
$this->datas['##ticket.openbyuser##'] = '';
}
if ($this->obj->countUsers(Ticket::ASSIGN)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::ASSIGN) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$this->datas['##ticket.assigntousers##'] = implode(', ', $users);
} else {
$this->datas['##ticket.assigntousers##'] = '';
}
if ($this->obj->countUsers(Ticket::OBSERVER)) {
$users = array();
foreach ($this->obj->getUsers(Ticket::OBSERVER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$this->datas['##ticket.observerusers##'] = implode(', ', $users);
} else {
$this->datas['##ticket.observerusers##'] = '';
}
if ($this->obj->getField('suppliers_id_assign')) {
$this->datas['##ticket.assigntosupplier##'] = Dropdown::getDropdownName('glpi_suppliers', $this->obj->getField('suppliers_id_assign'));
} else {
$this->datas['##ticket.assigntosupplier##'] = '';
}
if ($this->obj->countGroups(Ticket::REQUESTER)) {
$groups = array();
foreach ($this->obj->getUsers(Ticket::REQUESTER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.groups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.groups##'] = '';
}
if ($this->obj->countGroups(Ticket::OBSERVER)) {
$groups = array();
foreach ($this->obj->getGroups(Ticket::OBSERVER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.observergroups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.observergroups##'] = '';
}
if ($this->obj->countGroups(Ticket::ASSIGN)) {
$groups = array();
foreach ($this->obj->getGroups(Ticket::ASSIGN) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$this->datas['##ticket.assigntogroups##'] = implode(', ', $groups);
} else {
$this->datas['##ticket.assigntogroups##'] = '';
}
//Tags associated with the object linked to the ticket
if ($this->target_object != null) {
//Object type
$this->datas['##ticket.itemtype##'] = $this->target_object->getTypeName();
//Object name
$this->datas['##ticket.item.name##'] = $this->target_object->getField('name');
//Object serial
if ($this->target_object->isField('serial')) {
$this->datas['##ticket.item.serial##'] = $this->target_object->getField('serial');
} else {
$this->datas['##ticket.item.serial##'] = '';
}
//Object contact
if ($this->target_object->isField('contact')) {
$this->datas['##ticket.item.contact##'] = $this->target_object->getField('contact');
} else {
$this->datas['##ticket.item.contact##'] = '';
}
//Object contact num
if ($this->target_object->isField('contact_num')) {
$this->datas['##ticket.item.contactnumber##'] = $this->target_object->getField('contact_num');
} else {
$this->datas['##ticket.item.contactnumber##'] = '';
}
//Object otherserial
if ($this->target_object->isField('otherserial')) {
$this->datas['##ticket.item.otherserial##'] = $this->target_object->getField('otherserial');
} else {
$this->datas['##ticket.item.otherserial##'] = '';
}
//Object location
if ($this->target_object->isField('locations_id')) {
$this->datas['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $this->target_object->getField('locations_id'));
} else {
$this->datas['##ticket.item.location##'] = '';
}
//Object user
$this->datas['##ticket.item.user##'] = '';
if ($this->obj->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($this->target_object->getField('users_id'))) {
$this->datas['##ticket.item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($this->obj->getField('groups_id')) {
$this->datas['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $this->target_object->getField('groups_id'));
} else {
$this->datas['##ticket.item.group##'] = '';
}
$modeltable = getSingular($this->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($this->target_object->isField($modelfield)) {
$this->datas['##ticket.item.model##'] = $this->target_object->getField($modelfield);
} else {
$this->datas['##ticket.item.model##'] = '';
}
} else {
$this->datas['##ticket.itemtype##'] = '';
$this->datas['##ticket.item.name##'] = '';
$this->datas['##ticket.item.serial##'] = '';
$this->datas['##ticket.item.otherserial##'] = '';
$this->datas['##ticket.item.location##'] = '';
}
if ($this->obj->getField('ticketsolutiontypes_id')) {
$this->datas['##ticket.solution.type##'] = Dropdown::getDropdownName('glpi_ticketsolutiontypes', $this->obj->getField('ticketsolutiontypes_id'));
} else {
$this->datas['##ticket.solution.type##'] = '';
}
$this->datas['##ticket.solution.description##'] = unclean_cross_side_scripting_deep($this->obj->getField('solution'));
// Linked tickets
$linked_tickets = Ticket_Ticket::getLinkedTicketsTo($this->obj->getField('id'));
if (count($linked_tickets)) {
$linkedticket = new Ticket();
foreach ($linked_tickets as $data) {
if ($linkedticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##linkedticket.id##'] = $data['tickets_id'];
$tmp['##linkedticket.link##'] = Ticket_Ticket::getLinkName($data['link']);
$tmp['##linkedticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php" . "?redirect=ticket_" . $data['tickets_id']);
$tmp['##linkedticket.title##'] = $linkedticket->getField('name');
$tmp['##linkedticket.content##'] = $linkedticket->getField('content');
$this->datas['linkedtickets'][] = $tmp;
}
}
}
if (!empty($this->datas['linkedtickets'])) {
$this->datas['##ticket.numberoflinkedtickets##'] = count($this->datas['linkedtickets']);
} else {
$this->datas['##ticket.numberoflinkedtickets##'] = 0;
}
$restrict = "`tickets_id`='" . $this->obj->getField('id') . "'";
if (!isset($options['additionnaloption']) || !$options['additionnaloption']) {
$restrict .= " AND `is_private` = '0'";
}
$restrict .= " ORDER BY `date` DESC, `id` ASC";
//Task infos
$tasks = getAllDatasFromTable('glpi_tickettasks', $restrict);
foreach ($tasks as $task) {
$tmp = array();
$tmp['##task.isprivate##'] = Dropdown::getYesNo($task['is_private']);
$tmp['##task.author##'] = html_clean(getUserName($task['users_id']));
$tmp['##task.category##'] = Dropdown::getDropdownName('glpi_taskcategories', $task['taskcategories_id']);
$tmp['##task.date##'] = convDateTime($task['date']);
$tmp['##task.description##'] = $task['content'];
$tmp['##task.time##'] = Ticket::getActionTime($task['actiontime']);
$plan = new TicketPlanning();
if ($plan->getFromDBbyTask($task['id'])) {
$tmp['##task.planning.user##'] = html_clean(getUserName($plan->fields['users_id']));
$tmp['##task.planning.begin##'] = convDateTime($plan->fields['begin']);
$tmp['##task.planning.end##'] = convDateTime($plan->fields['end']);
$tmp['##task.planning.status##'] = Planning::getState($plan->fields['state']);
} else {
$tmp['##task.planning.user##'] = "";
$tmp['##task.planning.begin##'] = "";
$tmp['##task.planning.end##'] = "";
$tmp['##task.planning.status##'] = "";
}
$this->datas['tasks'][] = $tmp;
}
if (!empty($this->datas['tasks'])) {
$this->datas['##ticket.numberoftasks##'] = count($this->datas['tasks']);
} else {
$this->datas['##ticket.numberoftasks##'] = 0;
}
//Followup infos
$followups = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
foreach ($followups as $followup) {
$tmp = array();
$tmp['##followup.isprivate##'] = Dropdown::getYesNo($followup['is_private']);
$tmp['##followup.author##'] = html_clean(getUserName($followup['users_id']));
$tmp['##followup.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $followup['requesttypes_id']);
$tmp['##followup.date##'] = convDateTime($followup['date']);
$tmp['##followup.description##'] = $followup['content'];
$this->datas['followups'][] = $tmp;
}
if (isset($this->datas['followups'])) {
$this->datas['##ticket.numberoffollowups##'] = count($this->datas['followups']);
} else {
$this->datas['##ticket.numberoffollowups##'] = 0;
}
//Validation infos
$restrict = "`tickets_id`='" . $this->obj->getField('id') . "'";
if (isset($options['validation_id']) && $options['validation_id']) {
$restrict .= " AND `glpi_ticketvalidations`.`id` = '" . $options['validation_id'] . "'";
}
$restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
$validations = getAllDatasFromTable('glpi_ticketvalidations', $restrict);
foreach ($validations as $validation) {
$tmp = array();
$tmp['##validation.submission.title##'] = $LANG['validation'][27] . " (" . $LANG['job'][4] . " " . html_clean(getUserName($validation['users_id'])) . ")";
$tmp['##validation.answer.title##'] = $LANG['validation'][32] . " (" . $LANG['validation'][21] . " " . html_clean(getUserName($validation['users_id_validate'])) . ")";
$tmp['##validation.author##'] = html_clean(getUserName($validation['users_id']));
$tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
$tmp['##validation.storestatus##'] = $validation['status'];
$tmp['##validation.submissiondate##'] = convDateTime($validation['submission_date']);
$tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
$tmp['##validation.validationdate##'] = convDateTime($validation['validation_date']);
$tmp['##validation.validator##'] = html_clean(getUserName($validation['users_id_validate']));
$tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
$this->datas['validations'][] = $tmp;
}
// Ticket Satisfaction
$inquest = new TicketSatisfaction();
if ($inquest->getFromDB($this->obj->getField('id'))) {
// internal inquest
if ($inquest->fields['type'] == 1) {
$this->datas['##ticket.urlsatisfaction##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $this->obj->getField("id") . "_10");
// external inquest
} else {
if ($inquest->fields['type'] == 2) {
$this->datas['##ticket.urlsatisfaction##'] = EntityData::generateLinkSatisfaction($this->obj);
}
}
$this->datas['##satisfaction.type##'] = $inquest->getTypeInquestName($inquest->getfield('type'));
$this->datas['##satisfaction.datebegin##'] = convDateTime($inquest->fields['date_begin']);
$this->datas['##satisfaction.dateanswered##'] = convDateTime($inquest->fields['date_answered']);
$this->datas['##satisfaction.satisfaction##'] = $inquest->fields['satisfaction'];
$this->datas['##satisfaction.description##'] = $inquest->fields['comment'];
} else {
$this->datas['##satisfaction.type##'] = '';
$this->datas['##satisfaction.datebegin##'] = '';
$this->datas['##satisfaction.dateanswered##'] = '';
$this->datas['##satisfaction.satisfaction##'] = '';
$this->datas['##satisfaction.description##'] = '';
}
// Use list_limit_max or load the full history ?
foreach (Log::getHistoryData($this->obj, 0, $CFG_GLPI['list_limit_max']) as $data) {
$tmp = array();
$tmp['##ticket.log.date##'] = $data['date_mod'];
$tmp['##ticket.log.user##'] = $data['user_name'];
$tmp['##ticket.log.field##'] = $data['field'];
$tmp['##ticket.log.content##'] = $data['change'];
$this->datas['log'][] = $tmp;
}
if (isset($this->datas['log'])) {
$this->datas['##ticket.numberoflogs##'] = count($this->datas['log']);
} else {
$this->datas['##ticket.numberoflogs##'] = 0;
}
} else {
if (isset($options['entities_id']) && isset($options['tickets'])) {
$this->datas['##ticket.entity##'] = Dropdown::getDropdownName('glpi_entities', $options['entities_id']);
$this->datas['##ticket.action##'] = $LANG['crontask'][15];
$t = new Ticket();
foreach ($options['tickets'] as $ticket) {
$tmp = array();
$t->getFromDB($ticket['id']);
$tmp['##ticket.id##'] = sprintf("%07d", $ticket['id']);
$tmp['##ticket.url##'] = urldecode($CFG_GLPI["url_base"] . "/index.php?redirect=ticket_" . $ticket['id']);
$tmp['##ticket.title##'] = $ticket['name'];
$tmp['##ticket.status##'] = Ticket::getStatus($ticket['status']);
$tmp['##ticket.globalvalidation##'] = TicketValidation::getStatus($ticket['global_validation']);
$tmp['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $ticket['requesttypes_id']);
$tmp['##ticket.urgency##'] = Ticket::getUrgencyName($ticket['urgency']);
$tmp['##ticket.impact##'] = Ticket::getImpactName($ticket['impact']);
$tmp['##ticket.priority##'] = Ticket::getPriorityName($ticket['priority']);
$tmp['##ticket.time##'] = Ticket::getActionTime($ticket['actiontime']);
$tmp['##ticket.costtime##'] = $ticket['cost_time'];
$tmp['##ticket.creationdate##'] = convDateTime($ticket['date']);
$tmp['##ticket.content##'] = $ticket['content'];
if ($t->getField('ticketsolutiontypes_id')) {
$tmp['##ticket.solution.type##'] = Dropdown::getDropdownName('glpi_ticketsolutiontypes', $t->getField('ticketsolutiontypes_id'));
} else {
$this->datas['##ticket.solution.type##'] = '';
}
$tmp['##ticket.solution.description##'] = unclean_cross_side_scripting_deep($t->getField('solution'));
if ($t->countUsers(Ticket::REQUESTER)) {
$users = array();
foreach ($t->getUsers(Ticket::REQUESTER) as $uid => $val) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
$tmp2 = array();
$tmp2['##author.id##'] = $uid;
$tmp2['##author.name##'] = $user_tmp->getName();
if ($user_tmp->getField('locations_id')) {
$tmp2['##author.location##'] = Dropdown::getDropdownName('glpi_locations', $user_tmp->getField('locations_id'));
} else {
$tmp2['##author.location##'] = '';
}
$tmp2['##author.phone##'] = $user_tmp->getField('phone');
$tmp2['##author.phone2##'] = $user_tmp->getField('phone2');
$tmp['authors'][] = $tmp2;
}
$tmp['##ticket.authors##'] = implode(', ', $users);
} else {
$tmp['##ticket.authors##'] = '';
}
if ($t->countUsers(Ticket::ASSIGN)) {
$users = array();
foreach ($t->getUsers(Ticket::ASSIGN) as $uid => $val) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$tmp['##ticket.assigntousers##'] = implode(', ', $users);
} else {
$tmp['##ticket.assigntousers##'] = '';
}
if ($t->countGroups(Ticket::ASSIGN)) {
$groups = array();
foreach ($t->getGroups(Ticket::ASSIGN) as $gid => $val) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.assigntogroups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.assigntogroups##'] = '';
}
if ($t->countGroups(Ticket::REQUESTER)) {
$groups = array();
foreach ($t->getGroups(Ticket::REQUESTER) as $gid => $val) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.groups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.groups##'] = '';
}
if ($t->countUsers(Ticket::OBSERVER)) {
$users = array();
foreach ($t->getUsers(Ticket::OBSERVER) as $uid => $tmp) {
$user_tmp = new User();
$user_tmp->getFromDB($uid);
$users[$uid] = $user_tmp->getName();
}
$tmp['##ticket.observerusers##'] = implode(', ', $users);
} else {
$tmp['##ticket.observerusers##'] = '';
}
if ($t->countGroups(Ticket::OBSERVER)) {
$groups = array();
foreach ($t->getGroups(Ticket::OBSERVER) as $gid => $tmp) {
$groups[$gid] = Dropdown::getDropdownName('glpi_groups', $gid);
}
$tmp['##ticket.observergroups##'] = implode(', ', $groups);
} else {
$tmp['##ticket.observergroups##'] = '';
}
if ($ticket['suppliers_id_assign']) {
$tmp['##ticket.assigntosupplier##'] = Dropdown::getDropdownName('glpi_suppliers', $ticket['suppliers_id_assign']);
} else {
$tmp['##ticket.assigntosupplier##'] = '';
}
$this->datas['tickets'][] = $tmp;
}
}
}
$this->getTags();
foreach ($this->tag_descriptions[NotificationTarget::TAG_LANGUAGE] as $tag => $values) {
if (!isset($this->datas[$tag])) {
$this->datas[$tag] = $values['label'];
}
}
}
public function __construct(EntityMap $EntityMap, array $EntityProperties, array $EntityData = [])
{
parent::__construct($EntityMap, $EntityProperties, $EntityData);
}
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
--------------------------------------------------------------------------
*/
// ----------------------------------------------------------------------
// Original Author of file: Nelly Mahu-Lasson
// Purpose of file:
// ----------------------------------------------------------------------
// Direct access to file
if (strpos($_SERVER['PHP_SELF'], "ticketsatisfaction.php")) {
$AJAX_INCLUDE = 1;
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
header("Content-Type: text/html; charset=UTF-8");
header_nocache();
}
$entity = new EntityData();
if (isset($_REQUEST['inquest_config']) && isset($_REQUEST['entities_id'])) {
if ($entity->getFromDB($_REQUEST['entities_id'])) {
$inquest_config = $entity->getfield('inquest_config');
$inquest_delay = $entity->getfield('inquest_delay');
$inquest_rate = $entity->getfield('inquest_rate');
$max_closedate = $entity->getfield('max_closedate');
} else {
$inquest_config = $_REQUEST['inquest_config'];
$inquest_delay = -1;
$inquest_rate = -1;
$max_closedate = '';
}
if ($_REQUEST['inquest_config'] > 0) {
echo "<table class='tab_cadre_fixe' width='50%'>";
echo "<tr class='tab_bg_1'><td width='50%'>" . $LANG['entity'][20] . " : </td>";
public function __construct(EntityMap $EntityMap, array $IdentityData = [])
{
parent::__construct($EntityMap, $EntityMap->GetIdentityProperties(), $IdentityData);
}
/**
* Make a select box with all glpi users where select key = name
*
* Parameters which could be used in options array :
* - name : string / name of the select (default is users_id)
* - right : string / limit user who have specific right :
* id -> only current user (default case);
* interface -> central ;
* all -> all users ;
* specific right like show_all_ticket, create_ticket....
* - comments : boolean / is the comments displayed near the dropdown (default true)
* - entity : integer or array / restrict to a defined entity or array of entities
* (default -1 : no restriction)
* - entity_sons : boolean / if entity restrict specified auto select its sons
* only available if entity is a single value not an array(default false)
* - all : Nobody or All display for none selected
* all=0 (default) -> Nobody
* all=1 -> All
* all=-1-> nothing
* - rand : integer / already computed rand value
* - toupdate : array / Update a specific item on select change on dropdown
* (need value_fieldname, to_update, url (see ajaxUpdateItemOnSelectEvent for informations)
* and may have moreparams)
* - used : array / Already used items ID: not to display in dropdown (default empty)
* - auto_submit : boolean / autosubmit on change (default false)
*
* @param $options possible options
*
* @return nothing (print out an HTML select box)
**/
static function dropdown($options = array())
{
global $DB, $CFG_GLPI, $LANG;
// Defautl values
$p['name'] = 'users_id';
$p['value'] = '';
$p['right'] = 'id';
$p['all'] = 0;
$p['auto_submit'] = false;
$p['comments'] = 1;
$p['entity'] = -1;
$p['entity_sons'] = false;
$p['used'] = array();
$p['ldap_import'] = false;
$p['toupdate'] = '';
$p['rand'] = mt_rand();
if (is_array($options) && count($options)) {
foreach ($options as $key => $val) {
$p[$key] = $val;
}
}
if (!($p['entity'] < 0) && $p['entity_sons']) {
if (is_array($p['entity'])) {
echo "entity_sons options is not available with array of entity";
} else {
$p['entity'] = getSonsOf('glpi_entities', $p['entity']);
}
}
// Make a select box with all glpi users
$use_ajax = false;
if ($CFG_GLPI["use_ajax"]) {
$res = self::getSqlSearchResult(true, $p['right'], $p['entity'], $p['value'], $p['used']);
$nb = $res ? $DB->result($res, 0, "cpt") : 0;
if ($nb > $CFG_GLPI["ajax_limit_count"]) {
$use_ajax = true;
}
}
$user = getUserName($p['value'], 2);
$default_display = "<select id='dropdown_" . $p['name'] . $p['rand'] . "' name='" . $p['name'] . "'>";
$default_display .= "<option value='" . $p['value'] . "'>";
$default_display .= utf8_substr($user["name"], 0, $_SESSION["glpidropdown_chars_limit"]);
$default_display .= "</option></select>";
$view_users = haveRight("user", "r");
$params = array('searchText' => '__VALUE__', 'value' => $p['value'], 'myname' => $p['name'], 'all' => $p['all'], 'right' => $p['right'], 'comment' => $p['comments'], 'rand' => $p['rand'], 'auto_submit' => $p['auto_submit'], 'entity_restrict' => $p['entity'], 'used' => $p['used'], 'update_item' => $p['toupdate']);
if ($view_users) {
$params['update_link'] = $view_users;
}
$default = "";
if (!empty($p['value']) && $p['value'] > 0) {
$default = $default_display;
} else {
$default = "<select name='" . $p['name'] . "' id='dropdown_" . $p['name'] . $p['rand'] . "'>";
if ($p['all']) {
$default .= "<option value='0'>[ " . $LANG['common'][66] . " ]</option></select>";
} else {
$default .= "<option value='0'>" . DROPDOWN_EMPTY_VALUE . "</option></select>\n";
}
}
ajaxDropdown($use_ajax, "/ajax/dropdownUsers.php", $params, $default, $p['rand']);
// Display comment
if ($p['comments']) {
if (!$view_users) {
$user["link"] = '';
} else {
if (empty($user["link"])) {
$user["link"] = $CFG_GLPI['root_doc'] . "/front/user.php";
}
}
showToolTip($user["comment"], array('contentid' => "comment_" . $p['name'] . $p['rand'], 'link' => $user["link"], 'linkid' => "comment_link_" . $p["name"] . $p['rand']));
}
if (haveRight('import_externalauth_users', 'w') && $p['ldap_import'] && EntityData::isEntityDirectoryConfigured($_SESSION['glpiactive_entity'])) {
echo "<img alt='' title=\"" . $LANG['ldap'][35] . "\" src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png' style='cursor:pointer; margin-left:2px;'\n onClick=\"var w = window.open('" . $CFG_GLPI['root_doc'] . "/front/popup.php?popup=add_ldapuser&rand=" . $p['rand'] . "&entity=" . $_SESSION['glpiactive_entity'] . "' ,'glpipopup', 'height=400, " . "width=1000, top=100, left=100, scrollbars=yes' );w.focus();\">";
}
return $p['rand'];
}
static function manageValuesInSession($options = array(), $delete = false)
{
$fields = array('action', 'authldaps_id', 'basedn', 'criterias', 'days', 'entities_id', 'interface', 'ldap_filter', 'mode', 'operator');
//If form accessed via popup, do not show expert mode link
if (isset($options['popup'])) {
//If coming form the helpdesk form : reset all criterias
$_SESSION['ldap_import']['popup'] = 1;
$_SESSION['ldap_import']['no_expert_mode'] = 1;
$_SESSION['ldap_import']['action'] = 'show';
$_SESSION['ldap_import']['interface'] = self::SIMPLE_INTERFACE;
$_SESSION['ldap_import']['mode'] = self::ACTION_IMPORT;
}
if (!$delete) {
if (isset($options["rand"])) {
$_SESSION["glpipopup"]["rand"] = $options["rand"];
}
if (!isset($_SESSION['ldap_import']['entities_id'])) {
$options['entities_id'] = $_SESSION['glpiactive_entity'];
}
if (isset($options['toprocess'])) {
$_SESSION['ldap_import']['action'] = 'process';
}
if (isset($options['change_directory'])) {
$options['ldap_filter'] = '';
}
if (!isset($_SESSION['ldap_import']['authldaps_id'])) {
$_SESSION['ldap_import']['authldaps_id'] = NOT_AVAILABLE;
}
if (!haveRight('config', 'w') && !haveRight('entity', 'w') || !isset($_SESSION['ldap_import']['interface']) && !isset($options['interface'])) {
$options['interface'] = self::SIMPLE_INTERFACE;
}
foreach ($fields as $field) {
if (isset($options[$field])) {
$_SESSION['ldap_import'][$field] = $options[$field];
}
}
if (!isset($_SESSION['ldap_import']['criterias'])) {
$_SESSION['ldap_import']['criterias'] = array();
}
$authldap = new self();
//Filter computation
if ($_SESSION['ldap_import']['interface'] == self::SIMPLE_INTERFACE) {
$entitydata = new EntityData();
if ($entitydata->getFromDB($_SESSION['ldap_import']['entities_id']) && $entitydata->getField('authldaps_id') > 0) {
$authldap->getFromDB($_SESSION['ldap_import']['authldaps_id']);
$_SESSION['ldap_import']['authldaps_id'] = $entitydata->getField('authldaps_id');
$_SESSION['ldap_import']['basedn'] = $entitydata->getField('ldap_dn');
// No dn specified in entity : use standard one
if (empty($_SESSION['ldap_import']['basedn'])) {
$_SESSION['ldap_import']['basedn'] = $authldap->getField('basedn');
}
if ($entitydata->getField('entity_ldapfilter') != NOT_AVAILABLE) {
$_SESSION['ldap_import']['entity_filter'] = $entitydata->getField('entity_ldapfilter');
}
} else {
$_SESSION['ldap_import']['authldaps_id'] = self::getDefault();
if ($_SESSION['ldap_import']['authldaps_id'] > 0) {
$authldap->getFromDB($_SESSION['ldap_import']['authldaps_id']);
$_SESSION['ldap_import']['basedn'] = $authldap->getField('basedn');
}
}
if ($_SESSION['ldap_import']['authldaps_id'] > 0) {
$_SESSION['ldap_import']['ldap_filter'] = self::buildLdapFilter($authldap);
}
} else {
if ($_SESSION['ldap_import']['authldaps_id'] == NOT_AVAILABLE || !$_SESSION['ldap_import']['authldaps_id']) {
$_SESSION['ldap_import']['authldaps_id'] = self::getDefault();
if ($_SESSION['ldap_import']['authldaps_id'] > 0) {
$authldap->getFromDB($_SESSION['ldap_import']['authldaps_id']);
$_SESSION['ldap_import']['basedn'] = $authldap->getField('basedn');
}
}
if (!isset($_SESSION['ldap_import']['ldap_filter']) || $_SESSION['ldap_import']['ldap_filter'] == '') {
$authldap->getFromDB($_SESSION['ldap_import']['authldaps_id']);
$_SESSION['ldap_import']['basedn'] = $authldap->getField('basedn');
$_SESSION['ldap_import']['ldap_filter'] = self::buildLdapFilter($authldap);
}
}
//Unset all values in session
} else {
unset($_SESSION['ldap_import']);
}
}
/**
* Execute the actions as defined in the rule
* @param $output the result of the actions
* @param $params the parameters
* @return the fields modified
**/
function executeActions($output, $params)
{
global $CFG_GLPI;
$entity = '';
$right = '';
$is_recursive = 0;
$continue = true;
$output_src = $output;
if (count($this->actions)) {
foreach ($this->actions as $action) {
switch ($action->fields["action_type"]) {
case "assign":
switch ($action->fields["field"]) {
case "entities_id":
$entity = $action->fields["value"];
break;
case "profiles_id":
$right = $action->fields["value"];
break;
case "is_recursive":
$is_recursive = $action->fields["value"];
break;
case "is_active":
$output["is_active"] = $action->fields["value"];
break;
case "_ignore_user_import":
$continue = false;
$output_src["_stop_import"] = true;
break;
}
// switch (field)
break;
case "regex_result":
switch ($action->fields["field"]) {
case "_affect_entity_by_dn":
case "_affect_entity_by_tag":
case "_affect_entity_by_domain":
$match_entity = false;
$entity = array();
foreach ($this->regex_results as $regex_result) {
$res = RuleAction::getRegexResultById($action->fields["value"], $regex_result);
if ($res != null) {
switch ($action->fields["field"]) {
case "_affect_entity_by_dn":
$entity_found = EntityData::getEntityIDByDN($res);
break;
case "_affect_entity_by_tag":
$entity_found = EntityData::getEntityIDByTag($res);
break;
case "_affect_entity_by_domain":
$entity_found = EntityData::getEntityIDByDomain($res);
break;
default:
$entity_found = -1;
break;
}
//If an entity was found
if ($entity_found > -1) {
array_push($entity, array($entity_found, $is_recursive));
$match_entity = true;
}
}
}
if (!$match_entity) {
//Not entity assigned : action processing must be stopped for this rule
$continue = false;
}
break;
}
// switch (field)
break;
}
// switch (action_type)
}
// foreach (action)
}
// count (actions)
if ($continue) {
//Nothing to be returned by the function :
//Store in session the entity and/or right
if ($entity != '' && $right != '') {
$output["_ldap_rules"]["rules_entities_rights"][] = array($entity, $right, $is_recursive);
} else {
if ($entity != '') {
if (!is_array($entity)) {
$entities_array = array($entity, $is_recursive);
$output["_ldap_rules"]["rules_entities"][] = array($entities_array);
//If it comes from a regex with multiple results
} else {
$output["_ldap_rules"]["rules_entities"][] = $entity;
}
} else {
if ($right != '') {
$output["_ldap_rules"]["rules_rights"][] = $right;
}
}
}
return $output;
}
return $output_src;
}
/**
* Cron for ticketsatisfaction's automatic generated
*
* @param $task : crontask object
*
* @return integer (0 : nothing done - 1 : done)
**/
static function cronCreateInquest($task)
{
global $DB;
$conf = new Entitydata();
$inquest = new TicketSatisfaction();
$tot = 0;
$maxentity = array();
$tabentities = array();
$rate = EntityData::getUsedConfig('inquest_config', 0, 'inquest_rate');
if ($rate > 0) {
$tabentities[0] = $rate;
}
foreach ($DB->request('glpi_entities') as $entity) {
$rate = EntityData::getUsedConfig('inquest_config', $entity['id'], 'inquest_rate');
$parent = EntityData::getUsedConfig('inquest_config', $entity['id'], 'entities_id');
if ($rate > 0) {
$tabentities[$entity['id']] = $rate;
}
}
foreach ($tabentities as $entity => $rate) {
$parent = EntityData::getUsedConfig('inquest_config', $entity, 'entities_id');
$delay = EntityData::getUsedConfig('inquest_config', $entity, 'inquest_delay');
$type = EntityData::getUsedConfig('inquest_config', $entity);
$max_closedate = EntityData::getUsedConfig('inquest_config', $entity, 'max_closedate');
$query = "SELECT `glpi_tickets`.`id`,\n `glpi_tickets`.`closedate`,\n `glpi_tickets`.`entities_id`\n FROM `glpi_tickets`\n LEFT JOIN `glpi_ticketsatisfactions`\n ON `glpi_ticketsatisfactions`.`tickets_id` = `glpi_tickets`.`id`\n WHERE `glpi_tickets`.`entities_id` = '{$entity}'\n AND `glpi_tickets`.`status` = 'closed'\n AND `glpi_tickets`.`closedate` > '{$max_closedate}'\n AND ADDDATE(`glpi_tickets`.`closedate`, INTERVAL {$delay} DAY)<=NOW()\n AND `glpi_ticketsatisfactions`.`id` IS NULL\n ORDER BY `closedate` ASC";
$nb = 0;
$max_closedate = '';
foreach ($DB->request($query) as $tick) {
$max_closedate = $tick['closedate'];
if (mt_rand(1, 100) <= $rate) {
if ($inquest->add(array('tickets_id' => $tick['id'], 'date_begin' => $_SESSION["glpi_currenttime"], 'entities_id' => $tick['entities_id'], 'type' => $type))) {
$nb++;
}
}
}
// conservation de toutes les max_closedate des entites filles
if (!empty($max_closedate) && (!isset($maxentity[$parent]) || $max_closedate > $maxentity[$parent])) {
$maxentity[$parent] = $max_closedate;
}
if ($nb) {
$tot += $nb;
$task->addVolume($nb);
$task->log(Dropdown::getDropdownName('glpi_entities', $entity) . " : {$nb}");
}
}
// Sauvegarde du max_closedate pour ne pas tester les même tickets 2 fois
foreach ($maxentity as $parent => $maxdate) {
$conf->getFromDB($parent);
$conf->update(array('id' => $conf->fields['id'], 'entities_id' => $parent, 'max_closedate' => $maxdate));
}
return $tot > 0;
}
function prepareInputDataForProcess($input, $params)
{
$input['mailcollector'] = $params['mailcollector'];
$input['_users_id_requester'] = $params['_users_id_requester'];
$fields = $this->getFieldsToLookFor();
//Add needed ticket datas for rules processing
if (isset($params['ticket']) && is_array($params['ticket'])) {
foreach ($params['ticket'] as $key => $value) {
if (in_array($key, $fields) && !isset($input[$key])) {
$input[$key] = $value;
}
}
}
//Add needed headers for rules processing
if (isset($params['headers']) && is_array($params['headers'])) {
foreach ($params['headers'] as $key => $value) {
if (in_array($key, $fields) && !isset($input[$key])) {
$input[$key] = $value;
}
}
}
//Add all user's groups
if (in_array('groups', $fields)) {
foreach (Group_User::getUserGroups($input['_users_id_requester']) as $group) {
$input['GROUPS'][] = $group['id'];
}
}
//Add all user's profiles
if (in_array('profiles', $fields)) {
foreach (Profile_User::getForUser($input['_users_id_requester']) as $profile) {
$input['PROFILES'][$profile['profiles_id']] = $profile['profiles_id'];
}
}
//If the criteria is "user has only one time the profile xxx"
if (in_array('unique_profile', $fields)) {
//Get all profiles
$profiles = Profile_User::getForUser($input['_users_id_requester']);
foreach ($profiles as $profile) {
if (Profile_User::haveUniqueRight($input['_users_id_requester'], $profile['profiles_id'])) {
$input['UNIQUE_PROFILE'][$profile['profiles_id']] = $profile['profiles_id'];
}
}
}
//Store the number of profiles of which the user belongs to
if (in_array('one_profile', $fields)) {
$profiles = Profile_User::getForUser($input['_users_id_requester']);
if (count($profiles) == 1) {
$tmp = array_pop($profiles);
$input['ONE_PROFILE'] = $tmp['profiles_id'];
}
}
//Store the number of profiles of which the user belongs to
if (in_array('known_domain', $fields)) {
if (preg_match("/@(.*)/", $input['from'], $results)) {
if (EntityData::getEntityIDByDomain($results[1]) != -1) {
$input['KNOWN_DOMAIN'] = 1;
} else {
$input['KNOWN_DOMAIN'] = 0;
}
}
}
return $input;
}
