/**
* @param CHelpdeskUser $oHelpdeskUser Helpdesk user object
* @param CHelpdeskThread $oThread Helpdesk thread object
* @param CHelpdeskPost $oPost Helpdesk post object
* @param bool $bIsNew Default value is **false**.
* @param bool $bSendNotify Default value is **true**.
* @param string $sCc Default value is empty string.
* @param string $sBcc Default value is empty string.
*
* @return bool
*/
public function createPost(CHelpdeskUser $oHelpdeskUser, $oThread, CHelpdeskPost $oPost, $bIsNew = false, $bSendNotify = true, $sCc = '', $sBcc = '')
{
$bResult = false;
try {
if ($oPost->validate()) {
if ($oPost->Type === EHelpdeskPostType::Internal && !$oHelpdeskUser->IsAgent) {
$oPost->Type = EHelpdeskPostType::Normal;
}
if ($oHelpdeskUser->IsAgent && !$bIsNew && $oHelpdeskUser->IdHelpdeskUser !== $oThread->IdOwner) {
if ($oPost->Type !== EHelpdeskPostType::Internal) {
$oThread->Type = EHelpdeskThreadType::Answered;
}
} else {
$oThread->Type = EHelpdeskThreadType::Pending;
}
$bResult = $this->oStorage->createPost($oHelpdeskUser, $oPost);
if (!$bResult) {
$this->moveStorageExceptionToManager();
throw new CApiManagerException(Errs::HelpdeskManager_PostCreateFailed);
} else {
if (is_array($oPost->Attachments) && 0 < count($oPost->Attachments)) {
$this->oStorage->addAttachments($oHelpdeskUser, $oThread, $oPost, $oPost->Attachments);
}
$oThread->Updated = time();
$oThread->PostCount = $this->getPostsCount($oHelpdeskUser, $oThread);
$oThread->LastPostId = $oPost->IdHelpdeskPost;
$oThread->LastPostOwnerId = $oPost->IdOwner;
$oThread->Notificated = false;
if (!$oThread->HasAttachments) {
$oThread->HasAttachments = is_array($oPost->Attachments) && 0 < count($oPost->Attachments);
}
$bResult = $this->updateThread($oHelpdeskUser, $oThread);
$this->setThreadSeen($oHelpdeskUser, $oThread);
if ($bSendNotify) {
$this->sendPostNotify($oThread, $oPost, $bIsNew, $sCc, $sBcc);
}
if (!empty($sCc) || !empty($sBcc)) {
//$this->sendPostCopy($oThread, $oPost, $bIsNew, $sCc, $sBcc);
}
}
}
} catch (CApiBaseException $oException) {
if ($oException->getCode() !== \Errs::Mail_MailboxUnavailable) {
$bResult = false;
$this->setLastException($oException);
} else {
$bResult = true;
}
}
return $bResult;
}
