/**
* @param CHelpdeskUser $oHelpdeskUser
* @param CHelpdeskThread $oThread
* @param CHelpdeskPost $oPost
* @param bool $bIsNew = false
* @param bool $bSendNotify = true
*
* @return bool
*/
public function CreatePost(CHelpdeskUser $oHelpdeskUser, $oThread, CHelpdeskPost $oPost, $bIsNew = false, $bSendNotify = true)
{
$bResult = false;
try {
if ($oPost->Validate()) {
if ($oPost->Type === EHelpdeskPostType::Internal && !$oHelpdeskUser->IsAgent) {
$oPost->Type = EHelpdeskPostType::Normal;
}
if ($oHelpdeskUser->IsAgent && !$bIsNew && $oHelpdeskUser->IdHelpdeskUser !== $oThread->IdOwner) {
if ($oPost->Type !== EHelpdeskPostType::Internal) {
$oThread->Type = EHelpdeskThreadType::Answered;
}
} else {
$oThread->Type = EHelpdeskThreadType::Pending;
}
$bResult = $this->oStorage->CreatePost($oHelpdeskUser, $oPost);
if (!$bResult) {
$this->moveStorageExceptionToManager();
throw new CApiManagerException(Errs::HelpdeskManager_PostCreateFailed);
} else {
if (is_array($oPost->Attachments) && 0 < count($oPost->Attachments)) {
$this->oStorage->AddAttachments($oHelpdeskUser, $oThread, $oPost, $oPost->Attachments);
}
$oThread->Updated = time();
$oThread->PostCount = $this->GetPostsCount($oHelpdeskUser, $oThread);
$oThread->LastPostId = $oPost->IdHelpdeskPost;
$oThread->LastPostOwnerId = $oPost->IdOwner;
$oThread->Notificated = false;
if (!$oThread->HasAttachments) {
$oThread->HasAttachments = is_array($oPost->Attachments) && 0 < count($oPost->Attachments);
}
$bResult = $this->UpdateThread($oHelpdeskUser, $oThread);
$this->SetThreadSeen($oHelpdeskUser, $oThread);
if ($bSendNotify) {
$this->NotifyPost($oThread, $oPost, $bIsNew);
}
}
}
} catch (CApiBaseException $oException) {
$bResult = false;
$this->setLastException($oException);
}
return $bResult;
}
