/**
* Actions run on plugin initialization.
*
* A certain number of things can possibly run after
* the plugin initialized. Those actions are fired from here
* if the trigger is present.
*
* @since 3.0.0
* @return void
*/
public function init()
{
/**
* Log user in.
*
* If we have a login in the post data we try to log the user in.
* The login process relies on the WordPress core functions. If the login
* is successful, the user is redirected to the page he was requesting,
* otherwise the standard WordPress error messages are returned.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_login'])) {
add_action('wp', 'wpas_try_login');
}
/**
* Register a new account.
*
* If wpas_registration is passed we trigger the account registration function.
* The registration function will do a certain number of checks and if all of them
* are successful, a new user is created using the WordPress core functions.
*
* The reason why we are not using a simpler process is to keep full control over
* what's returned to the user and where the user is returned.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_registration'])) {
add_action('wp', 'wpas_register_account', 10, 0);
}
/**
* Run custom actions.
*
* The plugin can run a number of custom actions triggered by a URL parameter.
* If the $action parameter is set in the URL we run this method.
*
* @since 3.0.0
*/
if (isset($_GET['action'])) {
add_action('wp', array($this, 'custom_actions'));
}
/**
* Open a new ticket.
*
* If a ticket title is passed in the post we trigger the function that adds
* new tickets. The function does a certain number of checks and has several
* action hooks and filters. Post-insertion actions like adding post metas
* and redirecting the user are run from here.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_title'])) {
// Verify the nonce first
if (!isset($_POST['wpas_nonce']) || !wp_verify_nonce($_POST['wpas_nonce'], 'new_ticket')) {
/* Save the input */
wpas_save_values();
// Redirect to submit page
wp_redirect(add_query_arg(array('message' => 4), get_permalink(wpas_get_option('ticket_submit'))));
exit;
}
$ticket_id = wpas_open_ticket(array('title' => $_POST['wpas_title'], 'message' => $_POST['wpas_message']));
/* Submission failure */
if (false === $ticket_id) {
/* Save the input */
wpas_save_values();
/**
* Redirect to the newly created ticket
*/
$submit = wpas_get_option('ticket_submit');
wpas_redirect('ticket_added_failed', add_query_arg(array('message' => 6), get_permalink($submit)), $submit);
exit;
} else {
/**
* Empty the temporary sessions
*/
unset($_SESSION['wpas_submission_form']);
unset($_SESSION['wpas_submission_error']);
/**
* Redirect to the newly created ticket
*/
wpas_redirect('ticket_added', get_permalink($ticket_id), $ticket_id);
exit;
}
}
/**
* Save a new reply.
*
* This adds a new reply to an existing ticket. The ticket
* can possibly be closed by the user in which case we update
* the post meta if the reply submission is successful.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_user_reply'])) {
/**
* Define if the reply can be submitted empty or not.
*
* @since 3.0.0
* @var boolean
*/
$can_submit_empty = apply_filters('wpas_can_reply_be_empty', false);
/**
* Get the parent ticket ID.
*/
$parent_id = intval($_POST['ticket_id']);
if (empty($_POST['wpas_user_reply']) && false === $can_submit_empty) {
wpas_redirect('reply_not_added', add_query_arg(array('message' => wpas_create_notification(__('You cannot submit an empty reply.', 'wpas'))), get_permalink($parent_id)), $parent_id);
exit;
}
/* Sanitize the data */
$data = array('post_content' => wp_kses($_POST['wpas_user_reply'], wp_kses_allowed_html('post')));
/* Add the reply */
$reply_id = wpas_add_reply($data, $parent_id);
/* Possibly close the ticket */
if (isset($_POST['wpas_close_ticket']) && false !== $reply_id) {
wpas_close_ticket(intval($_POST['ticket_id']));
}
if (false === $reply_id) {
wpas_redirect('reply_added_failed', add_query_arg(array('message' => '7'), get_permalink($parent_id)));
exit;
} else {
/**
* Delete the activity transient.
*/
delete_transient("wpas_activity_meta_post_{$parent_id}");
wpas_redirect('reply_added', add_query_arg(array('message' => '8'), get_permalink($parent_id)) . "#reply-{$reply_id}", $parent_id);
exit;
}
}
}
/**
* Actions run on plugin initialization.
*
* A certain number of things can possibly run after
* the plugin initialized. Those actions are fired from here
* if the trigger is present.
*
* @since 3.0.0
* @return void
*/
public function init()
{
/**
* Log user in.
*
* If we have a login in the post data we try to log the user in.
* The login process relies on the WordPress core functions. If the login
* is successful, the user is redirected to the page he was requesting,
* otherwise the standard WordPress error messages are returned.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_login'])) {
add_action('wp', 'wpas_try_login');
}
/**
* Register a new account.
*
* If wpas_registration is passed we trigger the account registration function.
* The registration function will do a certain number of checks and if all of them
* are successful, a new user is created using the WordPress core functions.
*
* The reason why we are not using a simpler process is to keep full control over
* what's returned to the user and where the user is returned.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_registration'])) {
add_action('wp', 'wpas_register_account', 10, 0);
}
/**
* Run custom actions.
*
* The plugin can run a number of custom actions triggered by a URL parameter.
* If the $action parameter is set in the URL we run this method.
*
* @since 3.0.0
*/
if (isset($_GET['action'])) {
add_action('wp', array($this, 'custom_actions'));
}
/**
* Open a new ticket.
*
* If a ticket title is passed in the post we trigger the function that adds
* new tickets. The function does a certain number of checks and has several
* action hooks and filters. Post-insertion actions like adding post metas
* and redirecting the user are run from here.
*
* @since 3.0.0
*/
if (!is_admin() && isset($_POST['wpas_title'])) {
// Verify the nonce first
if (!isset($_POST['wpas_nonce']) || !wp_verify_nonce($_POST['wpas_nonce'], 'new_ticket')) {
/* Save the input */
wpas_save_values();
// Redirect to submit page
wpas_add_error('nonce_verification_failed', __('The authenticity of your submission could not be validated. If this ticket is legitimate please try submitting again.', 'awesome-support'));
wp_redirect(wp_sanitize_redirect(home_url($_POST['_wp_http_referer'])));
exit;
}
$ticket_id = wpas_open_ticket(array('title' => $_POST['wpas_title'], 'message' => $_POST['wpas_message']));
/* Submission failure */
if (false === $ticket_id) {
/* Save the input */
wpas_save_values();
/**
* Redirect to the newly created ticket
*/
wpas_add_error('submission_error', __('The ticket couldn\'t be submitted for an unknown reason.', 'awesome-support'));
wp_redirect(wp_sanitize_redirect(home_url($_POST['_wp_http_referer'])));
exit;
} else {
/**
* Empty the temporary sessions
*/
WPAS()->session->clean('submission_form');
/**
* Redirect to the newly created ticket
*/
wpas_redirect('ticket_added', get_permalink($ticket_id), $ticket_id);
exit;
}
}
/**
* Save a new reply.
*
* This adds a new reply to an existing ticket. The ticket
* can possibly be closed by the user in which case we update
* the post meta if the reply submission is successful.
*
* @since 3.0.0
*/
if (isset($_POST['wpas_user_reply'])) {
// Get parent ticket ID
$parent_id = filter_input(INPUT_POST, 'ticket_id', FILTER_SANITIZE_NUMBER_INT);
if ('ticket' !== get_post_type($parent_id)) {
wpas_add_error('reply_added_failed', __('Something went wrong. We couldn't identify your ticket. Please try again.', 'awesome-support'));
wpas_redirect('reply_added_failed', get_permalink($parent_id));
exit;
}
// Define if the ticket must be closed
$close = isset($_POST['wpas_close_ticket']) ? true : false;
if (!empty($_POST['wpas_user_reply'])) {
/* Sanitize the data */
$data = array('post_content' => wp_kses($_POST['wpas_user_reply'], wp_kses_allowed_html('post')));
/* Add the reply */
$reply_id = wpas_add_reply($data, $parent_id);
}
/* Possibly close the ticket */
if ($close) {
wpas_close_ticket($parent_id);
// Redirect now if no reply was posted
if (!isset($reply_id)) {
wpas_add_notification('ticket_closed', __('The ticket was successfully closed', 'awesome-support'));
wpas_redirect('ticket_closed', get_permalink($parent_id));
exit;
}
}
if (isset($reply_id)) {
if (false === $reply_id) {
wpas_add_error('reply_added_failed', __('Your reply could not be submitted for an unknown reason.', 'awesome-support'));
wpas_redirect('reply_added_failed', get_permalink($parent_id));
exit;
} else {
if ($close) {
wpas_add_notification('reply_added_closed', __('Thanks for your reply. The ticket is now closed.', 'awesome-support'));
} else {
wpas_add_notification('reply_added', __('Your reply has been submitted. Your agent will reply ASAP.', 'awesome-support'));
}
if (false !== ($link = wpas_get_reply_link($reply_id))) {
wpas_redirect('reply_added', $link);
exit;
}
}
}
}
}
/**
* Open a new ticket.
*
* @since 3.0.0
* @param array $data Ticket data
* @return boolean
*/
function wpas_open_ticket($data)
{
$title = isset($data['title']) ? wp_strip_all_tags($data['title']) : false;
$content = isset($data['message']) ? wp_kses($data['message'], wp_kses_allowed_html('post')) : false;
/**
* Prepare vars
*/
$submit = wpas_get_option('ticket_submit');
// ID of the submission page
// Verify user capability
if (!current_user_can('create_ticket')) {
// Save the input
wpas_save_values();
// Redirect to submit page
wp_redirect(add_query_arg(array('message' => 11), get_permalink($submit)));
// Break
exit;
}
// Make sure we have at least a title and a message
if (false === $title || empty($title)) {
// Save the input
wpas_save_values();
// Redirect to submit page
wp_redirect(add_query_arg(array('message' => 3), get_permalink($submit)));
// Break
exit;
}
if (true === ($description_mandatory = apply_filters('wpas_ticket_submission_description_mandatory', true)) && (false === $content || empty($content))) {
// Save the input
wpas_save_values();
// Redirect to submit page
wp_redirect(add_query_arg(array('message' => 10), get_permalink($submit)));
// Break
exit;
}
/**
* Allow the submission.
*
* This variable is used to add additional checks in the submission process.
* If the $go var is set to true, it gives a green light to this method
* and the ticket will be submitted. If the var is set to false, the process
* will be aborted.
*
* @since 3.0.0
*/
$go = apply_filters('wpas_before_submit_new_ticket_checks', true);
/* Check for the green light */
if (is_wp_error($go)) {
/* Retrieve error messages. */
$messages = $go->get_error_messages();
/* Save the input */
wpas_save_values();
/* Redirect to submit page */
wp_redirect(add_query_arg(array('message' => wpas_create_notification($messages)), get_permalink($submit)));
exit;
}
/**
* Gather current user info
*/
if (is_user_logged_in()) {
global $current_user;
$user_id = $current_user->ID;
} else {
// Save the input
wpas_save_values();
// Redirect to submit page
wp_redirect(add_query_arg(array('message' => 5), get_permalink($submit)));
// Break
exit;
}
/**
* Submit the ticket.
*
* Now that all the verifications are passed
* we can proceed to the actual ticket submission.
*/
$post = array('post_content' => $content, 'post_name' => $title, 'post_title' => $title, 'post_status' => 'queued', 'post_type' => 'ticket', 'post_author' => $user_id, 'ping_status' => 'closed', 'comment_status' => 'closed');
return wpas_insert_ticket($post, false, false);
}
/**
* Instantiate a new ticket submission
*
* This helper function is used to trigger the creation of a new ticket
* after the ticket submission form is posted on the front-end.
*
* @since 3.3
*
* @param array $data Ticket data required to open a new ticket
*
* @return void
*/
function wpas_new_ticket_submission($data)
{
if (!is_admin() && isset($data['wpas_title'])) {
// Verify the nonce first
if (!isset($data['wpas_nonce']) || !wp_verify_nonce($data['wpas_nonce'], 'new_ticket')) {
/* Save the input */
wpas_save_values();
// Redirect to submit page
wpas_add_error('nonce_verification_failed', __('The authenticity of your submission could not be validated. If this ticket is legitimate please try submitting again.', 'awesome-support'));
wp_redirect(wp_sanitize_redirect(home_url($_POST['_wp_http_referer'])));
exit;
}
$ticket_id = wpas_open_ticket(array('title' => $data['wpas_title'], 'message' => $data['wpas_message']));
/* Submission failure */
if (false === $ticket_id) {
/* Save the input */
wpas_save_values();
/**
* Redirect to the newly created ticket
*/
wpas_add_error('submission_error', __('The ticket couldn\'t be submitted for an unknown reason.', 'awesome-support'));
wp_redirect(wp_sanitize_redirect(home_url($data['_wp_http_referer'])));
exit;
} else {
/**
* Empty the temporary sessions
*/
WPAS()->session->clean('submission_form');
/**
* Redirect to the newly created ticket
*/
wpas_redirect('ticket_added', get_permalink($ticket_id), $ticket_id);
exit;
}
}
}
/**
* Open a new ticket.
*
* @since 3.0.0
* @param array $data Ticket data
* @return boolean
*/
function wpas_open_ticket($data)
{
$title = isset($data['title']) ? wp_strip_all_tags($data['title']) : false;
$content = isset($data['message']) ? wp_kses($data['message'], wp_kses_allowed_html('post')) : false;
/**
* Prepare vars
*/
$submit = isset($_POST['_wp_http_referer']) ? wpas_get_submission_page_url(url_to_postid($_POST['_wp_http_referer'])) : wpas_get_submission_page_url();
// Fallback in case the referrer failed
if (empty($submit)) {
$submission_pages = wpas_get_option('ticket_submit');
$submit = $submission_pages[0];
$submit = wp_sanitize_redirect(get_permalink($submit));
}
// Verify user capability
if (!current_user_can('create_ticket')) {
// Save the input
wpas_save_values();
// Redirect to submit page
wpas_add_error('cannot_open_ticket', __('You do not have the capacity to open a new ticket.', 'wpas'));
wp_redirect($submit);
// Break
exit;
}
// Make sure we have at least a title and a message
if (false === $title || empty($title)) {
// Save the input
wpas_save_values();
// Redirect to submit page
wpas_add_error('missing_title', __('It is mandatory to provide a title for your issue.', 'wpas'));
wp_redirect($submit);
// Break
exit;
}
if (true === ($description_mandatory = apply_filters('wpas_ticket_submission_description_mandatory', true)) && (false === $content || empty($content))) {
// Save the input
wpas_save_values();
// Redirect to submit page
wpas_add_error('missing_description', __('It is mandatory to provide a description for your issue.', 'wpas'));
wp_redirect($submit);
// Break
exit;
}
/**
* Allow the submission.
*
* This variable is used to add additional checks in the submission process.
* If the $go var is set to true, it gives a green light to this method
* and the ticket will be submitted. If the var is set to false, the process
* will be aborted.
*
* @since 3.0.0
*/
$go = apply_filters('wpas_before_submit_new_ticket_checks', true);
/* Check for the green light */
if (is_wp_error($go)) {
/* Retrieve error messages. */
$messages = $go->get_error_messages();
/* Save the input */
wpas_save_values();
/* Redirect to submit page */
wpas_add_error('validation_issue', $messages);
wp_redirect($submit);
exit;
}
/**
* Gather current user info
*/
if (is_user_logged_in()) {
global $current_user;
$user_id = $current_user->ID;
} else {
// Save the input
wpas_save_values();
// Redirect to submit page
wpas_add_error('unknown_user', __('Only registered accounts can submit a ticket. Please register first.', 'wpas'));
wp_redirect($submit);
exit;
}
/**
* Submit the ticket.
*
* Now that all the verifications are passed
* we can proceed to the actual ticket submission.
*/
$post = array('post_content' => $content, 'post_name' => $title, 'post_title' => $title, 'post_status' => 'queued', 'post_type' => 'ticket', 'post_author' => $user_id, 'ping_status' => 'closed', 'comment_status' => 'closed');
return wpas_insert_ticket($post, false, false);
}
